Hometown Laundromat

This notice will acknowledge our receipt of the consumer complaint, AG No.:*** filed with your office regarding the above-referenced customer and vehicleThe MINI Division of BMW of North America, LLC has reached an amicable agreement with Ms*** regarding her concernsWe verified in our
records that Ms*** was verbally advised in July by Lindsey in our Customer Relations team that she would receive an extended warranty for 72months/70,miles, as a onetime goodwill gestureWe advised Ms*** there are no records verifying that an extended warranty for years/70,miles was offered to herWe also informed Ms*** that MINI USA does not and has never offered a seven year extended warranty for our vehiclesHowever, the interest of customer satisfaction and brand loyalty, Ms*** has been offered and accepted a complementary extended Maintenance Program Upgrade (MPU) for months/100,miles, whichever comes first, from the vehicle’s original in-service date of 7/28/2014-for the said vehicleGoing forward, Ms*** has been notified that *** *** will contact her to schedule an appointment to complete the odometer statement, process the MPU contract and apply the coverage to the vehicleMs*** has verbally advised that once she signs the MPU contract and the coverage is applied to the vehicle, then she will update the Revdex.com regarding her position regarding this matterShould you have any questions, please contact me at *** *** ***I am available Monday through Friday, from 9:a.mto 5:p.mET

Less than 6 month has...

gone by since I paid $4,745.59 to repair my 2007 MINI Cooper S and again engine light and loss of power occurred. Even though I recently receive payment for services completed in prior years related to timing chain and valve covers, I feel since only 5 months have passed, engine light, loss power, the above was a patch job not a fix, not even a temporary fix, as it should have lasted more than 5 months. If you back to my records, engine light is common occurrence year over year. I would like reimbursement of my last invoice. Lesson Learned: 1. MINI Cooper S is not made for Connecticut. 2. In-depth research is necessary. 3. Ask others with the same brand before make your final decision. 4. Check pending lawsuits. 5. Review Consumer Reports, Edmunds, Kelly Blue Book, and other vehicle sites to ensure that your not getting a lemon brand. 6. If you're willing to spend extra money (purchase / repairs), a new Mini Cooper makes a compelling high-fashion option against more common subcompact cars.Refund of my last invoice, the work did not last 6 months without the engine light / loss of power, which made the car unable to drive.

I am rejecting this response because:
I am sorry, they are is.  The dealership refunded my money.  Apparently, MINI does not communicate with their dealerships.   Thank you for assistance.

To Whom It May Concern: After a thorough investigation within MINI USA’s executive offices, the request for a Roadside Assistance reimbursement for lodging and rental vehicle has been confirmed as declined. The call for Roadside assistance was for a flat tire and the requested “Trip Interruption...

Benefits” are for mechanical disablements. Flat tires are not characterized as mechanical disablements. In addition, customer has been advised that the vehicle has been repossessed by BMW Financial Services and responded by advising he has no plans to retrieve the vehicle. As such, the vehicle will be sold at auction. MINI USA has now closed the file on this matter.

Complaint: [redacted]
I am rejecting this response because: Vehicle was being declined "pick up" due to it being in a different state and the way the situation was handled. We made a payment in full upon notification of the car being overdue and were still treated poorly. It was an emergency/ time sensitive situation as my grandfather was dying. We were told different information on numerous accounts by many different people ie: roadside assistance and Cincinnati mini's service department. We were told hotel and rental would be covered considering it was a Sunday and Cincinnati mini was not open. We were told someone would be at the hotel to pick my mother up at 7:30am, no one was there. we were told the car would be ready within an hour of the service department opening so long as they had the appropriate tire, that was also a lie. We don't agree with how this situation was handled. The repossession is a different matter entirely as we are willing to return the car due to the way mini treats their customers. I no longer believe mini has their customers best interest at heart and personally would no longer like to support mini as a company. Again, the repossession is a completely different aspect of this case being filed with the Revdex.com. The matter at hand is this: Roadside assistance IS for flat tires and any type of stranding, Mini is Not open on sundays so a hotel WAS needed to stay and retrieve the car after tire was fixed, not ONE person at cincinatti mini nor roadside assistance did as we were told they would, once learning the car was overdue it WAS paid in full until learning it would be hours later and we were not a priority due to the situation, Myself and my mother were treated deplorably and decided to call enterprise who gladly got her into a car and on her way with compassion, a free upgrade and they were timely unlike Cincinnati mini who never bothered to show. No one deserves to be treated the way we were especially in such a heartbreaking situation. We were told the hotel and car would be covered. Considering we are still the owners of the vehicle until it is "sold at auction" we are still covered under roadside assistance and were at the time. As such, I request that hotel and rental be paid considering we had every intention on retrieving the car the following day. The rental car was only used to get TO florida where my grandfather was dying and was then returned to enterprise upon arrival after we were told numerous times sunday night that we would be out of there in a timely manner on saturday as life support was to be unplugged that day. She was still told at 10:30am it would be "a few more hours" therefore, both lodging and car rental were needed and in fact suggested by roadside assistance to get her on her way. I look forward to your diligent response on this matter.
Regards,
Megan Smith

MINI USA has authorized to cover the tow of Ms. [redacted] 2006 Cooper S Hardtop to an authorized MINI dealer to have the open recall performed on the vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Reimbursement denied. Warranty repairs must be completed at authorized MINI dealerships. MINI USA considers this matter closed.

Complaint: [redacted]
I am rejecting this current response because it did not resolve the the issue.  However, since the company's response rejecting my claim, an agreement was made settling this matter.   
Regards,
[redacted]

I would like to cancel Complaint ID [redacted] regarding a MINI warranty issue. They have changed the diagnoses of the issue.