Honda Auto Center Of Bellevue

Complaint: [redacted] Sorry for late reply as I was extremely busyActually, I am not happy with their responses as MrGM does not find anything wrong on asking money without paper work and denying the threat about collection agency At this point I want Revdex.com to communicate to them followings and then ok to close this: They made mistake first time on bill when worked on extended warrantySo, they should have not asked for money once transaction is closed and service done When they made mistake they should have not called me for money without any paper workNote first time they called me about their mistake, they just asked me to pay without a bill They took weeks to give me a bill and it was wrongThey did not apologize for multiple mistakesBut instead threatened me that they would report to collection agency, if I do not pay the wrong amount in hrThis is when I contacted Revdex.com Finally service manager should have not called me so many times for payment when he did not provide a correct billIt was very unprofessional and harassing to ask for money without paperwork I do not know what they expect me to do at this pointBut since I got corrected bill, I will just pay itI did try to pay last week but no one respondedI will try again Thanks ***

Dear Revdex.com, if you read the attached? email exchange between our salesperson and Ms***, when Ms [redacted] ( [redacted] ) asks Tom J [redacted] "is that possible that to have $more lower which OTD will be 21399?", Tom responded "once you've arrived I can make that offer on your behalf" Tom did not agree to that "$below request", he said he would make the offerTom's words are not ambiguous, although it's possible that Ms [redacted] did not understand what 'make that offer' meansProbably a language issueAs strongly as Ms [redacted] seems to feel, that is the only logical conclusion we can makeShe seems to be certain we said something that we did not say When we did not accept her price when she visited our dealership and then we pointed out to her that Tom had only agree to make the offer, she repeated said she did not understand 'offer'We acted in good faith and tried to explain it but failed In any case, Ms [redacted] assumed we would do $lower? (than the numbers discussed)? when we, in no way, indicated that we wouldWe only said she could make the offer We would still like to sell Ms [redacted] a car if she would likeWe feel we have only treated her with the utmost of respect....and realize miss-understandings can happenWe have the vehicle she wants and have given her an excellent price to consider Sincerely, Mike L [redacted] General Manager Honda Auto Center of Bellevue ? ?

T This is a response to this complaint from [redacted] ? and her Husband (***) [redacted] ? claim that their Subaru WRX was likely damaged due to an alleged abusive appraisal drive by our sales manager Arthur.? Here is what happened.? Our manager Arthur did speak to Mr [redacted] prior to the appraisal since the Subaru had some obvious modificationsMr [redacted] had told our salesperson Tom that he had made approximately $15,of modifications to the carArthur needed to find out any issues with driving the carMr [redacted] told Arthur it was lowered but had an adjustable suspensionThe car was already in the parking lot running and the keys were in the carMr [redacted] made no request to go on the appraisal driveAs it was raining very hard at that time the appraisal drive only went up the hill to the first stop light, a right turn to the next intersection where Arthur did a ‘U’ turn, and then back to the intersection where he had to wait for the light to turn so he could make a left turn, and then back to the dealershipThis distance is between and tenths of a mileThe car never got to more than 45mph.? Our camera system shows that our manager Arthur left our facility with the Subaru at 6:52:pm and returned to our lot at 6:55:pm; ? minutes and seconds total timeI just drove those exact streets at speeds and did the ‘U’ turn and waited to turn left at that stop light and it took me about minutes? Regarding Mrs [redacted] ’s comments;? >>>>>>“The manager that was working requested to test drive our subaru and my husband agreed although he did believe they were going to invite my husband along for the drive but before he knew it the manager was already exiting the lot.”

Dear Revdex.com, if you read the attached email exchange between our salesperson and Ms***, when Ms [redacted] ( [redacted] ) asks Tom J [redacted] "is that possible that to have $more lower which OTD will be 21399?", Tom responded "once you've arrived I can make that offer on your behalf" Tom did not agree to that "$below request", he said he would make the offerTom's words are not ambiguous, although it's possible that Ms [redacted] did not understand what 'make that offer' meansProbably a language issueAs strongly as Ms [redacted] seems to feel, that is the only logical conclusion we can makeShe seems to be certain we said something that we did not say When we did not accept her price when she visited our dealership and then we pointed out to her that Tom had only agree to make the offer, she repeated said she did not understand 'offer'We acted in good faith and tried to explain it but failed In any case, Ms [redacted] assumed we would do $lower (than the numbers discussed) when we, in no way, indicated that we wouldWe only said she could make the offer We would still like to sell Ms [redacted] a car if she would likeWe feel we have only treated her with the utmost of respect....and realize miss-understandings can happenWe have the vehicle she wants and have given her an excellent price to consider Sincerely, Mike L [redacted] General Manager Honda Auto Center of Bellevue

Complaint: [redacted] I am rejecting this response:? The staff at Honda of Bellevue are liarsOn sunday, one of their managers even offered to buy my subaru in its broken condition for the same price as the original trade in offer they gave me.They even threatened us by demanding their rental car back a day earlier than agreed upon by saying our vehicle was no longer safe in their lot and that we needed to bring the rental back immediatelyUnless the camera footage they say they have is posted publicly then why should anyone believe themDo you mean to tell me my husband is making up conversations he had with the manager saying the car was "fast as ***"?? Why on earth would I put the safety of my children at risk by causing my car to break down on the way homeAnd if this engine issue was present already why didn't the staff mention anything about it while listening to the car idle prior to the drive or after finishing driving itI could have easily told that car privately for around 27,Honda offered me a low 20,I don't see the point of me making up a story just to get work done by their mechanicsI have read a ton of other negative comments on this dealerI just wish I would have done so before ever trusting anyone with my carI will make sure to warn all of my friends and family about this placeIn the meanwhile I only hope that Arthur maybe takes some driving lessons to learn how to properly handle a car like thatI never expected this dealer to come clean and own up to what they did, because why would they, when its way easier to lieWe will be back once subaru of America determines the cause of the issue is indeed from abuse because I refuse to pay for somone else's mistake Sincerely, Sarah [redacted] .? Sarah [redacted]

Hello, I contacted Bellevue Honda last week, and I bought the car with the price they provided. Please resolve this ticket as resolved. Thank you so much for all your help. Thanks, [redacted]

Dear Sir, Thank you for the opportunity to respond to Mr [redacted] ’s complaintWhen Mr [redacted] contacted us expressing an interest in the subject vehicle, another customer had already expressed interest in it and had made a depositThat customer had priority to Mr [redacted] so we could not make any commitment to sell Mr [redacted] the vehicleWe trust you can appreciate our situationIf we ‘took a customer off ‘a vehicle he or she had made a commitment to buy, we would deserve a complaint from that customer and harm our goodwillWe regret that Mr [redacted] is displeased with us, but we really had no viable alternative to what we did, and we don’t think what we did was unfair or deceptive in any wayI suggest that our actions were in the exercise of a reasonable and legitimate business policyIf you have any questions, please call meSincerely, Mike L [redacted] General Manager

Dear Sir, Thank you for the opportunity to respond to Mr***’s complaintWhen Mr*** contacted us expressing an interest in the subject vehicle, another customer had already expressed interest in it and had made a depositThat customer had priority to Mr*** so we could not make any
commitment to sell Mr*** the vehicleWe trust you can appreciate our situationIf we ‘took a customer off ‘a vehicle he or she had made a commitment to buy, we would deserve a complaint from that customer and harm our goodwillWe regret that Mr*** is displeased with us, but we really had no viable alternative to what we did, and we don’t think what we did was unfair or deceptive in any wayI suggest that our actions were in the exercise of a reasonable and legitimate business policyIf you have any questions, please call meSincerely,
Mike L***
General Manager

Complaint: ***
Thanks Revdex.com for taking care of this caseI am rejecting this response because:
Tom's answer "once you've arrived I can make that offer on your behalf" is to my question "is that possible that to have $more lower which OTD will be 21399?"I would say that's a Yes to OTD price $If this is a No, I don't know how should I understand this is a No.
After they agreed the price, then I went to the storeI asked my friend to read the email to make sure that I understand the whole email correctI wanted to make sure everything went as I expected before I went thereIf we take this email to anyone, I think they will all understand the email as how I understand it.
The discussion written in the email also could be fraud, how shall I bid a price with dealer, and make sure they will sale with the price discussed!! I think credibility is the most important part of business
"When we did not accept her price when she visited our dealership and then we pointed out to her that Tom had only agree to make the offer, she repeated said she did not understand 'offer'" -----About this, I don't know where Mike gets that part of informationMaybe I wasn't there.
The other dealers I've talked to, they all know that failed purchase, it's very difficult for me to bargin a better price.
Sincerely,*** ***

I apologize for the delay in this responseMr** also sent this same complaint to the Attorney General which we did respond to on October 4thsomehow we missed this one to the Revdex.com.....likely another spam filter problem. This is a response to the Revdex.com complaint from our customer *** **
**. Mr** purchased a Ford Focus from our dealership on July 26th, He claims that he was misled on what expenses would be incurred to pay off the loan he secured through our dealership with *** *** Credit Union ‘early’ According to Mr** our company should reimburse him for his ‘extra’ expenses of $361.75, and apologize to him. Our dealership disagrees with Mr** that we misled himWe are sorry for the fact that he is frustrated and wish that it did not happen. Mr** claims our finance person Chuck told him there would be no charge to pay off both the car loan and the Service Contract he purchased before 9/9/Chuck did not say thatChuck said that if he paid off the service contract by that date he would get a 100% refund on the service contract, which does not eliminate the interest on the service contract over that period as well as the interest on the loanMr** confused ‘no pre-payment penalty’ with ‘no interest’Mr** wrote that Chuck gave him a payoff amountChuck did not give him a payoff amount, only the balance after subtracting the service contract refundIn fact; Chuck told him specifically that only the credit union could quote a payoff due to the interest accruing daily. It is possible but not certain that a language issue could be the source of some of this confusion, as Mr** also mentionsIn any case, Mr** is only paying for the interest accrued for the time he owed the moneyThis is exactly what we told him, and how it should happen according to the contract he signedHe used the money for the time, and he paid the interest for that timeOur company dealt with Mr** in good faith. We do agree with Mr** that our company made a mistake by not sending the 100% refund for the warranty plus tax directly to the credit unionAnd if the credit union would have received that refund on September 7th, instead of MrLi, there would not have been interest charged to Mr** for that $@ 3.69% Annual Percentage Rate for those days from September 7th through September 18th…….which is $We agree we owe Mr** $In the interests of going forward, we will instead pay the interest in the amount of the refund of the service contract and tax from the date he requested that refund, which as best as I can determine was August 2nd, which would be days until September 18th when he finally paid it off; which is $We will send a check for $to Mr**(note that we sent this $check to Mr** last week) If Mr** would like to come in and sit down and review all the documents and events of what happened we would be glad to do thatIt all comes down to communications and as Mr** mentions, it is his first time buying a car from a dealershipWe are a place he can trust, but sometimes with the best of intentions communications and meanings get confusedWe are not sure how Mr** comes up with his $361.75, and would be glad to step through it with him and figure it out(we have not yet heard back from Mr** regarding this offer to sit down and go over these numbers with him). If you have any other questions please let me know. Sincerely, Mike L***General ManagerHonda Auto Center of Bellevue s why here

Dear Revdex.com,first I would like to apologize for the delay in this responsewhen this complaint was originally sent on July 31st it got caught in our spam filter, and on that very busy last day of July I missed checking itWe always try to immediately respond to any customer feedback, particularly
with the Revdex.comso again, sorry about thatthen last week I had been out of town and returned last Friday late afternoon and saw this complaint in my in box, as well as received the voice mail too from you.Late Friday afternoon I immediately investigated the concerns of Mr*** and spoke to the salesperson involved, Robert, as well as the sales managers involved, Arthur and Aaron, regarding the events of the Saturday and Sunday when Mr*** was trying to buy a car from us, to get the whole picture of the eventsour company takes the communication about price very seriously and we try to be clear about what gets discussedIt's taken me a few days to get the complete picture.Mr***'s complaint comes down to his perception about what the actual communications between him and our salesperson Robert implied on Saturday over the phoneThe issue is that we did not have the exact model and color that Mr*** wantedSo any price discussed would be effected by any accessories on the specific vehicle that was the choice of Mr***Robert specifically told that to Mr***It's also written in our email communications Mr*** receivedat no point was a specific car with a specific serial number offered to Mr*** at a specific priceWe respect that customers do recall the lowest price that they hear, and sometimes don't recall qualifying comments attached to that price discussionwe regret that Mr*** is not satisfied with our company on this issue and apologize for any inconvenience it has caused him. However; we don't agree that we did not do our job properly.That said, if Mr*** has not yet purchased a new Honda I would invite him to contact me directly and I will do my best to make him happyI would now offer him the same deal and lower it by $200, he wanted then, to try and make it up to himI wish I knew about this earlier, and that is my mistakeif Mr*** did purchase a new Honda already, I would offer him a free oil change as our token of regret at losing his business, and wish him long term happiness with his purchase.Sincerely,Mike L***General ManagerHonda Auto Center of Bellevuedirect line--425-649-

Dear ***,
This is a response to the complaint you received from *** *** regarding his question as to why we pull credit when taking deposit on a vehicle
The reason we pull credit is to fulfill our companies obligations regarding the Federal Law regarding OLFACAnd also
since regardless of buyer’s initial intentions, many times we end up financing them we have Red Flag Federal obligations tooIt is our lawful procedure
Once the customer has signed the credit application we have the right to pull the credit
As far as Mr***’s perspective that somehow this process is deceptive in some way we do not agree with himWe take our considerable privacy obligations very seriously which limit our use of credit informationI do respect that if Cheryl somehow ‘qualified’ the credit pull in some way and then it was not as she said that you would see that as not correctShe should not have done that and her reference to a ‘soft pull’ is not our company direction
I spoke to Arthur H***, the sales manager you spoke to when you cancelled the order, and he was intending to send the request to Equifax to remove the inquiryHe did send that letter last Friday the 27th of MayWe have not yet had a response to that requestWe will notify you when we get a response
If you have any further questions please let us know
Sincerely,
Mike L***
General Manager
Honda Auto Center of Bellevue
425-649-

Dear Revdex.com,first I would like to apologize for the delay in this responsewhen this complaint was originally sent on July 31st it got caught in our spam filter, and on that very busy last day of July I missed checking itWe always try to immediately respond to any customer feedback, particularly
with the Revdex.comso again, sorry about thatthen last week I had been out of town and returned last Friday late afternoon and saw this complaint in my in box, as well as received the voice mail too from you.Late Friday afternoon I immediately investigated the concerns of Mr*** and spoke to the salesperson involved, Robert, as well as the sales managers involved, Arthur and Aaron, regarding the events of the Saturday and Sunday when Mr*** was trying to buy a car from us, to get the whole picture of the eventsour company takes the communication about price very seriously and we try to be clear about what gets discussedIt's taken me a few days to get the complete picture.Mr***'s complaint comes down to his perception about what the actual communications between him and our salesperson Robert implied on Saturday over the phoneThe issue is that we did not have the exact model and color that Mr*** wantedSo any price discussed would be effected by any accessories on the specific vehicle that was the choice of Mr***Robert specifically told that to Mr***It's also written in our email communications Mr*** receivedat no point was a specific car with a specific serial number offered to Mr*** at a specific priceWe respect that customers do recall the lowest price that they hear, and sometimes don't recall qualifying comments attached to that price discussionwe regret that Mr*** is not satisfied with our company on this issue and apologize for any inconvenience it has caused him. However; we don't agree that we did not do our job properly.That said, if Mr*** has not yet purchased a new Honda I would invite him to contact me directly and I will do my best to make him happyI would now offer him the same deal and lower it by $200, he wanted then, to try and make it up to himI wish I knew about this earlier, and that is my mistakeif Mr*** did purchase a new Honda already, I would offer him a free oil change as our token of regret at losing his business, and wish him long term happiness with his purchase.Sincerely,Mike L***General ManagerHonda Auto Center of Bellevuedirect line--425-649-

Hello, I read Mr*** complaint and then investigated his concernsBased on my investigations, it appears we have acted correctly as far as repairs and what we charged Mr***As his complaints are a combination of various things and also his views on the communications I would
invite Mr*** to come in and talk to us about this, or I can have my service manager call him to get into more details.I asked my Service Manager to respond; here are her explanations.>>>>>>>>>Mr *** brought his vehicle in on 4/3/at that time he signed for diagnostics (See Ro circled in pink and included in the total circled in yellow) After diagnostics Mr *** was called and explained the needed repairs on his vehicleDuring that conversation he approved some of the repairs and told a total of those repairs were plus tax minus a 10% discount couponThe invoice in the end does reflect the total he was toldAs for breaking down the cost of parts and labor we don’t do that to prevent confusionThis way people know the total plus tax and there is no confusion as to what the price is As for the declined repairs there is a note on Ro (in yellow) that the customer was going to call back regarding the other recommended items he did not approve at that timeThose items were never approved so they get marked as declined so us and the customer have a record of themAs for the battery if we were told that it was purchased at another Honda dealer and provided the paperwork we would have been happy to honor the warranty if anyHonda dealers do not share information there for there is no central computer for us to check warranty itemsWe all rely on the receipt from that particular dealershipIf Mr *** would like to supply us with the dealership paperwork or name of dealership we would be happy on his behalf to contact them and get the necessary paperwork for the battery replacementWe would also be more than happy to extend Mr *** a 15% off coupon for his trouble if he chooses to do the declined repairsI would also be more than happy to again pick up day rental if he needs further transportation You can also see the note (in pink in attached)) that the service dept is paying for the rental(that does not include fuel) I do apologize for the problems described in picking up the rental, but have confirmed that we paid the rental amount for the customer and did not charge him for the fuel that was used Please let me know if I can be of further assistanceWe strive for customer satisfaction and hope we can help Mr *** in the future

Complaint: ***
I am rejecting this response: The staff at Honda of Bellevue are liarsOn sunday, one of their managers even offered to buy my subaru in its broken condition for the same price as the original trade in offer they gave me.They even threatened us by demanding their rental car back a day earlier than agreed upon by saying our vehicle was no longer safe in their lot and that we needed to bring the rental back immediatelyUnless the camera footage they say they have is posted publicly then why should anyone believe themDo you mean to tell me my husband is making up conversations he had with the manager saying the car was "fast as ***"?? Why on earth would I put the safety of my children at risk by causing my car to break down on the way homeAnd if this engine issue was present already why didn't the staff mention anything about it while listening to the car idle prior to the drive or after finishing driving itI could have easily told that car privately for around 27,Honda offered me a low 20,I don't see the point of me making up a story just to get work done by their mechanicsI have read a ton of other negative comments on this dealerI just wish I would have done so before ever trusting anyone with my carI will make sure to warn all of my friends and family about this placeIn the meanwhile I only hope that Arthur maybe takes some driving lessons to learn how to properly handle a car like thatI never expected this dealer to come clean and own up to what they did, because why would they, when its way easier to lieWe will be back once subaru of America determines the cause of the issue is indeed from abuse because I refuse to pay for somone else's mistake
Sincerely, Sarah ***.
Sarah ***

Complaint: ***
Sorry for late reply as I was extremely busyActually, I am not happy with their responses as MrGM does not find anything wrong on asking money without paper work and denying the threat about collection agency
At this point I want Revdex.com to communicate to them followings and then ok to close this:
1. They made mistake first time on bill when worked on extended warrantySo, they should have not asked for money once transaction is closed and service done
2. When they made mistake they should have not called me for money without any paper workNote first time they called me about their mistake, they just asked me to pay without a bill
3. They took weeks to give me a bill and it was wrongThey did not apologize for multiple mistakesBut instead threatened me that they would report to collection agency, if I do not pay the wrong amount in hrThis is when I contacted Revdex.com
4. Finally service manager should have not called me so many times for payment when he did not provide a correct billIt was very unprofessional and harassing to ask for money without paperwork
I do not know what they expect me to do at this pointBut since I got corrected bill, I will just pay itI did try to pay last week but no one respondedI will try again
Thanks
***

Complaint: ***
Thanks Revdex.com for taking care of this caseI am rejecting this response because:
Tom's answer "once you've arrived I can make that offer on your behalf" is to my question "is that possible that to have $more lower which OTD will be 21399?"I would say that's a Yes to OTD price $If this is a No, I don't know how should I understand this is a No.
After they agreed the price, then I went to the storeI asked my friend to read the email to make sure that I understand the whole email correctI wanted to make sure everything went as I expected before I went thereIf we take this email to anyone, I think they will all understand the email as how I understand it.
The discussion written in the email also could be fraud, how shall I bid a price with dealer, and make sure they will sale with the price discussed!! I think credibility is the most important part of business
"When we did not accept her price when she visited our dealership and then we pointed out to her that Tom had only agree to make the offer, she repeated said she did not understand 'offer'" -----About this, I don't know where Mike gets that part of informationMaybe I wasn't there.
The other dealers I've talked to, they all know that failed purchase, it's very difficult for me to bargin a better price.
Sincerely,*** ***

Dear Revdex.com,
if you read the attached email exchange between our salesperson and Ms***, when Ms*** (***) asks Tom J*** "is that possible that to have $more lower which OTD will be 21399?", Tom responded "once you've arrived I can make that offer on your behalf"
Tom did not
agree to that "$below request", he said he would make the offerTom's words are not ambiguous, although it's possible that Ms*** did not understand what 'make that offer' meansProbably a language issueAs strongly as Ms*** seems to feel, that is the only logical conclusion we can makeShe seems to be certain we said something that we did not say
When we did not accept her price when she visited our dealership and then we pointed out to her that Tom had only agree to make the offer, she repeated said she did not understand 'offer'We acted in good faith and tried to explain it but failed
In any case, Ms*** assumed we would do $lower (than the numbers discussed) when we, in no way, indicated that we wouldWe only said she could make the offer
We would still like to sell Ms*** a car if she would likeWe feel we have only treated her with the utmost of respect....and realize miss-understandings can happenWe have the vehicle she wants and have given her an excellent price to consider
Sincerely,
Mike L***
General Manager
Honda Auto Center of Bellevue

Regar*** the above complaint from Mr** *** about his repair expense on his Toyota Camry he purchased from our dealership I did call Mr*** Monday and leave him a message to call me backYesterday he did return my call and we discussed his concerns and we worked out
an amicable settlement to his complaintI will be sen*** Mr*** a check for 50% of his expense for this repair; $This check will be mailed later this week This complaint is settled Sincerely, Mike L*** General Manager Honda Auto Center of Bellevue

Regar*** the above complaint from Mr** *** about his repair expense on his Toyota Camry he purchased from our dealership I did call Mr*** Monday and leave him a message to call me backYesterday he did return my call and we discussed his concerns and we worked out
an amicable settlement to his complaintI will be sen*** Mr*** a check for 50% of his expense for this repair; $This check will be mailed later this week This complaint is settled Sincerely, Mike L*** General Manager Honda Auto Center of Bellevue