Honda Auto Center Of Bellevue

Dear ***,
This is a response to the complaint you received from *** *** regarding his question as to why we pull credit when taking deposit on a vehicle
The reason we pull credit is to fulfill our companies obligations regarding the Federal Law regarding OLFACAnd also
since regardless of buyer’s initial intentions, many times we end up financing them we have Red Flag Federal obligations tooIt is our lawful procedure
Once the customer has signed the credit application we have the right to pull the credit
As far as Mr***’s perspective that somehow this process is deceptive in some way we do not agree with himWe take our considerable privacy obligations very seriously which limit our use of credit informationI do respect that if Cheryl somehow ‘qualified’ the credit pull in some way and then it was not as she said that you would see that as not correctShe should not have done that and her reference to a ‘soft pull’ is not our company direction
I spoke to Arthur H***, the sales manager you spoke to when you cancelled the order, and he was intending to send the request to Equifax to remove the inquiryHe did send that letter last Friday the 27th of MayWe have not yet had a response to that requestWe will notify you when we get a response
If you have any further questions please let us know
Sincerely,
Mike L***
General Manager
Honda Auto Center of Bellevue
425-649-

T This is a response to this complaint from *** ***? and her Husband (***) ***? claim that their Subaru WRX was likely damaged due to an alleged abusive appraisal drive by our sales manager Arthur.? Here is what happened.? Our manager Arthur did speak to Mr
*** prior to the appraisal since the Subaru had some obvious modificationsMr*** had told our salesperson Tom that he had made approximately $15,of modifications to the carArthur needed to find out any issues with driving the carMr*** told Arthur it was lowered but had an adjustable suspensionThe car was already in the parking lot running and the keys were in the carMr*** made no request to go on the appraisal driveAs it was raining very hard at that time the appraisal drive only went up the hill to the first stop light, a right turn to the next intersection where Arthur did a ‘U’ turn, and then back to the intersection where he had to wait for the light to turn so he could make a left turn, and then back to the dealershipThis distance is between and tenths of a mileThe car never got to more than 45mph.? Our camera system shows that our manager Arthur left our facility with the Subaru at 6:52:pm and returned to our lot at 6:55:pm; ? minutes and seconds total timeI just drove those exact streets at speeds and did the ‘U’ turn and waited to turn left at that stop light and it took me about minutes? Regarding Mrs***’s comments;? >>>>>>“The manager that was working requested to test drive our subaru and my husband agreed although he did believe they were going to invite my husband along for the drive but before he knew it the manager was already exiting the lot.”Regarding test driving the customers car...? I told the customer we need to appraise his car to find out what the trade value would be.? He asked should I bring it up front.? I said yes.? He then drove it up front near where I sit.? Then after getting the hit figure on his trade, I came out of the sales office and told him that the values are about $17,for his car.? He said a dealer in Kirkland valued his car at $24,and he wanted $25,000.00.? So I said to him that we never appraised his car so let me see what kind of value I can give him after the appraisal.? I asked if it was ok to drive his car for the trade appraisal.? He said yes.? I asked him for his keys and he said they are in the car.? then he kept talking about how nice his car was and tried hard selling me on his car to let me know that he has $15,of Aftermarket parts on it.? I told him it was a very nice looking car.? I then forgot that he had the keys in the car and so I asked him again for his keys and he said they are in the car.? I said, oh, right.? ? Then went back to the sales office.? Waited for Arthur because he was busy desking other deals.? Then it started to rain hard.? Finally, when Arthur was done and ready to appraise the car, he asked me where it was at.? I told him it was up front by the cashiers.? Arthur noticed it was low to the ground.? Arthur asked him if it was going to scrape if we drove it.? He said no because he has adjustable suspension and that he got in the driveway just fine with his family in the car as well.? I then asked him again? if it was ok to drive it.? He said yes.? Never once asked me if he could come with us.? ? We were outside while it was raining and walked around his car and then we got in.? Arthur drove it up the road, made the first right turn, stopped at the stop sign and made a U turn at the intersection and came right back to the dealership

?
Hello,
I contacted Bellevue Honda last week, and I bought the car with the price they providedPlease resolve this ticket as resolvedThank you so much for all your help
Thanks,
[redacted]

?
Complaint: [redacted]Ok, let me contact the Union and then give you a response next week
Sincerely,
[redacted]?

Complaint: [redacted]
I am rejecting this response because:Dealer attempt is not to understand what customer has gone through and what corrective action service center can take to be more transparent ? with better communication so that better services can be provided to customersYou are asking me to pay again for some services (like spark plug etc) that already should have been replaced and repairedI have explained what I have gone through.? I spoke to your manager who was supposed to revert me but that didn't happen, I wrote to your service director twice, but didn't get any action, what more you expect from customer to do? you are even wrongly ? advertising the Revdex.com rating on your website, which is B+ and you mentioned as A+.?
Sincerely,
[redacted]

Dear Revdex.com,
this is Mike L[redacted], General Manager of Honda Auto Centerbelow is our response from our Service Manager, Oliver R[redacted], who was the person directly communicating with [redacted]Our position is that as described in Oliver's message, this is a simple matter of requesting payment in a
reasonable mannerWe do not view Oliver's communications as lacking respect or being harassingWe do respect that [redacted] has a right to his own interpretation of the eventswe continue to await the payment
I do apologize for missing the notice of this complaint in my email on March 9ththe email resembled solicitations from the Revdex.com I have received in the past and I failed to notice it was a complaintmy mistake for the delay
Oliver's response;
[redacted]
Mike, I don’t have precise timelines however I give all the info I haveI contacted initially [redacted] with his Odyssey (miles est.) on FebThe service was complete on Jan22nd At that time he insisted that we send him information that stated he has a deductible we sent him the needed informationThe phone records show that I called him again on the 3/3/and once more on the 3/9/3/9/This is the point where he request a repair order that reflected that he owed a deductible… I generated one and sent it to himLast night when we spoke I called him from my cell- The purpose of the call was to get an update on paymentThe basics of the conversation was that he didn’t think that he should pay tax on the deductible and I explained that he doesThen he said that he wanted time to investigate if that was true…Please let me know if you need any more infoI have copies of the contract etcI verified with Deborah that there was not suppose to be tax on the deductibleSpoke with him about not having to pay tax on the deductible, explained to him that the cashiers would remove the tax and all he would have to do is call in take care of payment over the phoneHe requested a updated repair order that did not show taxI sent it and since then, I have not reached out to contact him awaiting paymentReading over his complaint it seems his understanding is that there were steps made to send him to collections… that was not the case or the conversationOliver R[redacted] Service Manager Honda Auto Center of Bellevue [redacted]@bellevuehonda.com

Complaint: [redacted]
Sorry for late reply as I was extremely busy. Actually, I am not  happy with their responses as Mr. GM does not find anything wrong on asking money without paper work and denying the threat about collection agency.
At this point I want Revdex.com to communicate to them followings and then ok to close this:
1.       They made mistake first time on bill when worked on extended warranty. So, they should have not asked for money once transaction is closed and service done.
2.       When they made mistake they should have not called me for money without any paper work. Note first time they called me about their mistake, they just asked me to pay without a bill
3.       They took weeks to give me a bill and it was wrong. They did not apologize for multiple mistakes. But instead threatened me that they would report to collection agency, if I do not pay the wrong amount in 24 hr. This is when I contacted Revdex.com.
4.       Finally service manager should have not called me so many times for payment when he did not provide a correct bill. It was very unprofessional and harassing to ask for money without paperwork
I do not know what they expect me to do at this point. But since I got corrected bill, I will just pay it. I did try to pay last week but no one responded. I will try again.
Thanks
[redacted]

Dear Sir, Thank you for the opportunity to respond to Mr. [redacted]’s complaint. When Mr. [redacted] contacted us expressing an interest in the subject vehicle, another customer had already expressed interest in it and had made a deposit. That customer had priority to Mr. [redacted] so we could not make any...

commitment to sell Mr. [redacted] the vehicle. We trust you can appreciate our situation. If we ‘took a customer off ‘a vehicle he or she had made a commitment to buy, we would deserve a complaint from that customer and harm our goodwill. We regret that Mr. [redacted] is displeased with us, but we really had no viable alternative to what we did, and we don’t think what we did was unfair or deceptive in any way. I suggest that our actions were in the exercise of a reasonable and legitimate business policy. If you have any questions, please call me. Sincerely,
Mike L[redacted]
General Manager

Hello,
I contacted Bellevue Honda last week, and I bought the car with the price they provided. Please resolve this ticket as resolved. Thank you so much for all your help.
Thanks,
[redacted]

Dear Revdex.com,
if you read the attached email exchange between our salesperson and Ms. [redacted], when Ms. [redacted]) asks Tom J[redacted] "is that possible that to have $2000 more lower which OTD will be 21399?", Tom responded "once you've arrived I can make that offer on your behalf".
Tom did not...

agree to that "$2000 below request", he said he would make the offer. Tom's words are not ambiguous, although it's possible that Ms. [redacted] did not understand what 'make that offer' means. Probably a language issue. As strongly as Ms. [redacted] seems to feel, that is the only logical conclusion we can make. She seems to be certain we said something that we did not say.
When we did not accept her price when she visited our dealership and then we pointed out to her that Tom had only agree to make the offer, she repeated said she did not understand 'offer'. We acted in good faith and tried to explain it but failed.
In any case, Ms. [redacted] assumed we would do $2000 lower (than the numbers discussed) when we, in no way, indicated that we would. We only said she could make the offer.
We would still like to sell Ms. [redacted] a car if she would like. We feel we have only treated her with the utmost of respect....and realize miss-understandings can happen. We have the vehicle she wants and have given her an excellent price to consider.
Sincerely,
Mike L[redacted]
General Manager
Honda Auto Center of Bellevue

Dear Revdex.com,
this is Mike L[redacted], General Manager of Honda Auto Center. below is our response from our Service Manager, Oliver R[redacted], who was the person directly communicating with [redacted]. Our position is that as described in Oliver's message, this is a simple matter of requesting payment in a...

reasonable manner. We do not view Oliver's communications as lacking respect or being harassing. We do respect that [redacted] has a right to his own interpretation of the events. we continue to await the payment.
I do apologize for missing the notice of this complaint in my email on March 9th. the email resembled solicitations from the Revdex.com I have received in the past and I failed to notice it was a complaint. my mistake for the delay.
Oliver's response;
[redacted]
Mike, I don’t have precise timelines however I give all the info I have. I contacted initially [redacted] with his 2010 Odyssey (47100 miles est.) on Feb.2 2016. The service was complete on Jan. 22nd . At that time he insisted that we send him information that stated he has a deductible we sent him the needed information. The phone records show that I called him again on the 3/3/16 and once more on the 3/9/16. 3/9/16 This is the point where he request a repair order that reflected that he owed a deductible… I generated one and sent it to him. Last night when we spoke I called him from my cell- The purpose of the call was to get an update on payment. The basics of the conversation was that he didn’t think that he should pay tax on the deductible and I explained that he does. Then he said that he wanted time to investigate if that was true….. Please let me know if you need any more info. I have copies of the contract etc. I verified with Deborah that there was not suppose to be tax on the deductible. Spoke with him about not having to pay tax on the deductible, explained to him that the cashiers would remove the tax and all he would have to do is call in take care of payment over the phone. He requested a updated repair order that did not show tax. I sent it and since then, I have not reached out to contact him awaiting payment. Reading over his complaint it seems his understanding is that there were steps made to send him to collections… that was not the case or the conversation. Oliver R[redacted] Service Manager Honda Auto Center of Bellevue [redacted]@bellevuehonda.com