Honda Manhasset

After weeks of ignored phone calls to Honda of Manhasset, (now called Advantage Honda) my deposit was finally refundedI'm confident that the only reason they finally responded is because I opened a formal complaint with Honda of AmericaThis was a time consuming headacheI will NEVER do business with this company again.Revdex.com:At this time, my complaint, ID [redacted] regarding Honda Manhasset has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

This matter will be resolved immediately, The customer will recieve a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is faulce information, I told them the engine light was on they should have told me right away that it was not a engine lightInstead they charged meAnd regarding the calls I gave them my cell number to call and they neglected to call my cell they instead called my houseI was sitting in the dealership waiting at that time! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My credit card was charged over $to "diagnose" that my driver's power window switch doesn't work Honda Manhasset wanted to charge over $to fix the problem that was just fixed there in November Even Honda has recalled my Honda CR-V for this very problem (Recall [redacted] ) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our dealership charges a diagnoistic fee of $for any lights or symbols that may be displayed on the dash boardAs a first time customer courtesy we charged half that amount $The customers car was hooked up to a Honda diagnoistic computer and checked for any code that may have triggered a check engine light which is what the customer told us he came in forWe do not charge customers to tell them that the wrench on the dash is saying the car needs a oil changeThis customer came in at 11:22am on and left his car with usHe did not wait hours for itWe have documented on his receipt from that day that we tried to call him at 12:15pm , 1:30pm, and 3:25pm and left messages on all attemptsWe also load tested his battery at no charge to make sure that it wasnt low voltage that was causing the check engine light to go off and onCustomer approved charge before any work was perfomed and it was found that there were no codes in the systme for a check engine light

COMPLAINT ID # [redacted] Customer was charged a diagnostic fee of $which was explained to him and signed by him berfore any diag was donecustomer declined replacement of switch which was replaced in November of Warranty policy is months or 12,miles which ever comes firstcustomer was told we would rwemoved the diag charge if work was approvedCustomer declined repairs so the diagnostic fee was collected

Complaint ID #***
As stated prior customer was charged a diag fee of $plus tax for a total of $which customer approved before diag was done and lso explained at thst time that we would credit diag fee bck off replacement of switch if he decided to do workCustomer declined replacement of switch and was charge the diag feeSwitch was replaced outside warranty perameters of months or 12,miles which ever comes firstDealer will still honor crediting back diag fee if customer chooses to replace switch at a later date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I went to honda manhasset to inquire about purchasing a vehicleI was informed to sign a non binding contract that can be canceled if I do not like my interest rate and my deposited will be refunded I politely request my deposited be refunded immediately I did not refuse to pick up the vehicleI don't want the vehicle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This matter will be resolved immediately, The customer will recieve a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My credit card was charged over $120 to "diagnose" that my driver's power window switch doesn't work.  Honda Manhasset wanted to charge over $650 to fix the problem that was just fixed there in November.  Even Honda has recalled my 2006 Honda CR-V for this very problem (Recall [redacted]).     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is faulce information, I told them the engine light was on they should have told me right away that it was not a engine light. Instead they charged me. And regarding the calls I gave them my cell number to call and they neglected to call my cell they instead called my house. I was sitting in the dealership waiting at that time! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

COMPLAINT ID #[redacted]
Customer was charged a diagnostic fee of $110.88 which was explained to him and signed by him berfore any diag was done. customer declined replacement of switch which was replaced in November of 2011. Warranty policy is 12 months or 12,000 miles which ever comes...

first. customer was told we would rwemoved the diag charge if work was approved. Customer declined repairs so the diagnostic fee was collected.

[redacted] visited Honda Manhasset Feb [redacted] 2014. He negotiated a purchase on a 2014 Honda CRV including a remote starter to be added to the vehicle at his request as part of the transaction. The vehicle does not come with a remote starter from the factory. At the time of the agreement, [redacted]...

[redacted] filled out a credit application to be submitted to American Honda Finance Corp. [redacted]'s application was approved by the lender at the published special interest rate of 0.9%. [redacted] scheduled to pick up his new vehicle Feb [redacted] at 2pm. The remote starter was added to the vehicle in good faith at the customers request. [redacted] subsequently refused to pick up the vehicle.  
[redacted]

After weeks of ignored phone calls to Honda of Manhasset, (now called Advantage Honda) my deposit was finally refunded. I'm confident that the only reason they finally responded is because I opened a formal complaint with Honda of America. This was a time consuming headache. I...

will NEVER do business with this company again.Revdex.com:At this time, my complaint, ID [redacted] regarding Honda Manhasset has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Our dealership charges a diagnoistic fee of $110 for any lights or symbols that may be displayed on the dash board. As a first time customer courtesy we charged half that amount $55. The customers car was hooked up to a Honda diagnoistic computer and checked for any code that may have triggered a...

check engine light which is what the customer told us he came in for. We do not charge customers to tell them that the wrench on the dash is saying the car needs a oil change. This customer came in at 11:22am on 06/**/14 and left his car with us. He did not wait hours for it. We have documented on his receipt from that day that we tried to call him at 12:15pm , 1:30pm, and 3:25pm and left messages on all 3 attempts. We also load tested his battery at no charge to make sure that it wasnt low voltage that was causing the check engine light to go off and on. Customer approved charge  before any work was perfomed and it was found that there were no codes in the systme for a check engine light

Review: My problem concerns the failure of Honda Manhasset to process a refund, as promised in writing and verbally agreed to by the dealership's [redacted], [redacted]. When I picked up and paid for my 2014 Honda Accord EX-L, I was told that the nose mask ordered and paid for had not come in and would have to be installed at a later date. Moreover, my salesman [redacted], and [redacted] each informed me that in their experience "only one other person had ordered this option," and further cautioned me that it might prove more detrimental than beneficial to my car's paint finish (the nose mask would cover up part of the hood and bumper, possibly causing discoloration and fading from exposure to the sun). After hearing this, I expressed misgivings about installing the nose mask and was told, in no uncertain terms, that I could cancel this option if I so desired. After researching the issue on my own, I called first thing the next day to nix this option and made my intentions known to [redacted], whereupon I received confirmation by email and phone that he had forwarded my decision and desire for a refund to [redacted]. It took repeated attempts, however, to connect with [redacted], who eventually assured me that I would be receiving a check from Honda Manhasset in the amount of $210. The [redacted] gave me his word that he "would be following up with this so that I can get my refund ASAP." Three weeks later, I'm still waiting for that $210 check to arrive from Honda Manhasset, and still waiting for [redacted] to "follow up" by email or phone to inform me of the status of my refund.

I am in receipt of my back-and-forth email communications with [redacted] and [redacted] documenting the entire matter and culminating in an apology and promise from the [redacted] to act in good faith to "make this an overall good experience." Additionally, I have supporting documents (bills of sales) issued when the deal was closed that support my claim and corroborate my entitlement to a refund of $210. The remedy of this situation is rather simple and straightforward, yet the matter drags on and remains unresolved.Desired Settlement: That Honda Manhasset refund MY money forthwith.

Business

Response:

This matter will be resolved immediately, The customer will recieve a full refund.

Review: I took my Honda pilot there that had a light on in the dashboard looked like a ench at which I assumed was the repair light. I told them the service light is on and that they should look into it. Little did I know that that was the Tire pressure light. They neglected to symply tell me that it was the tire pressure light instead they waisted 4 hours of my work time along with a $60 charge which was 100% unnecessarily.Desired Settlement: Please refund the full amount along with compensation of my work time for those 4 hours of $100 a total of $160

Business

Response:

Our dealership charges a diagnoistic fee of $110 for any lights or symbols that may be displayed on the dash board. As a first time customer courtesy we charged half that amount $55. The customers car was hooked up to a Honda diagnoistic computer and checked for any code that may have triggered a check engine light which is what the customer told us he came in for. We do not charge customers to tell them that the wrench on the dash is saying the car needs a oil change. This customer came in at 11:22am on 06/**/14 and left his car with us. He did not wait hours for it. We have documented on his receipt from that day that we tried to call him at 12:15pm , 1:30pm, and 3:25pm and left messages on all 3 attempts. We also load tested his battery at no charge to make sure that it wasnt low voltage that was causing the check engine light to go off and on. Customer approved charge before any work was perfomed and it was found that there were no codes in the systme for a check engine light

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is faulce information, I told them the engine light was on they should have told me right away that it was not a engine light. Instead they charged me. And regarding the calls I gave them my cell number to call and they neglected to call my cell they instead called my house. I was sitting in the dealership waiting at that time!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 12/**/14 my husband and I looked at and considered buying a 2006 Honda Accord from this dealership. We needed a few days to consider the purchase and wanted a chance to drive the vehicle (we couldn't test drive that day because we had our child with us). We gave them a $300 deposit. I have a contract that clearly states that the deposit was "pending mechanic approval", which [redacted] told us was just a formality because "he had to write something". He also stated "this is just to hold the car so no one else sells it in the next few days".

I returned to the dealership to drive the car on 12/**/14. When I drove it, I heard a rattle. I left the dealership and called my mechanic who advised me not to purchase the car. I called [redacted] an hour after leaving to tell him I didn't want the car and that I'd like my $300 refunded.

I called on 12/**/14 to inquire about the refund. First I was told that it would take 5 business days. Then I was told that "I had made a commitment to buy the vehicle". I clearly did no such thing.

Additionally, [redacted] filed loan applications in my name for four times the amount I intended to finance had I purchased the vehicle. There is a note on the contract which specifically states that if we were to purchase the vehicle we were putting down $8000 and financing approximately $4000. He submitted the loan application (which he knew was not correct) for $16,000 on 12/**- the day I decided NOT to buy the car. I specifically asked him (on 12/** after we left) not to file the application as I realized I had not filled it out correctly. I told him I'd fill out a new one when I came on the [redacted] to drive the car. I didn't fill out a new one because I didn't want the car, but he submitted the application anyway, thus damaging my credit.

I have called Manhasset Honda repeatedly and left messages to try to resolve this issue and get my refund. I have also filed a complaint with Honda of America.Desired Settlement: $300 refund and a letter to the credit reporting agency stating that the loan application was filed in error.

Consumer

Response:

After weeks of ignored phone calls to Honda of Manhasset, (now called Advantage Honda) my deposit was finally refunded. I'm confident that the only reason they finally responded is because I opened a formal complaint with Honda of America. This was a time consuming headache. I will NEVER do business with this company again.At this time, my complaint, ID [redacted] regarding Honda Manhasset has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Honda Manhasset charged over $120 for walking in the door, and then wanted to charge over $650 to fix same power window switch that was just fixed there in November. Price gouging and not standing behind their work exemplify Honda Manhasset.Desired Settlement: Please stand behind your work and fix the problem.

Business

Response:

COMPLAINT ID #[redacted]

Customer was charged a diagnostic fee of $110.88 which was explained to him and signed by him berfore any diag was done. customer declined replacement of switch which was replaced in November of 2011. Warranty policy is 12 months or 12,000 miles which ever comes first. customer was told we would rwemoved the diag charge if work was approved. Customer declined repairs so the diagnostic fee was collected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My credit card was charged over $120 to "diagnose" that my driver's power window switch doesn't work. Honda Manhasset wanted to charge over $650 to fix the problem that was just fixed there in November. Even Honda has recalled my 2006 Honda CR-V for this very problem (Recall [redacted]).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Complaint ID #[redacted]

As stated prior customer was charged a diag fee of $110.88 plus tax for a total of $120.44 which customer approved before diag was done and lso explained at thst time that we would credit diag fee bck off replacement of switch if he decided to do work. Customer declined replacement of switch and was charge the diag fee. Switch was replaced outside warranty perameters of 12 months or 12,000 miles which ever comes first. Dealer will still honor crediting back diag fee if customer chooses to replace switch at a later date.