Honda Manhasset

Review: On 12/*/2014 I enetered into a purchase agreement for a 2015 Honda CRV Touring and left a $500 deposit via [redacted]. Dealer was unable to obtain vehicle and agreed to cancel sale but despite several attempts via email and assurances that it would be processed, funds were never credited back to the card used to leave the deposit.Desired Settlement: Refund in the form of a credit card credit of $500.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to purchase a new car at Honda Manhasset. We agreed on the price, color, remote start, and etc. The sale rep. showed me a document of what I should expect and what we spoke about in writing. I was asked to leave a deposit of $500 and sign a sales contract. I told him I wasn't ready to leave a deposit. I am not ready to make a deposit because I don't know what the APR rate is. He pointed out to "regulation Z" and assured me that if I don't like the rate I can get my deposit refunded to me. I don't like the rate. They never contacted me and informed me of the rate. Instead, Honda went ahead and processed the car order and the demand I buy their car. I requested numerous times for a refund but to no avail.I never touched the new car, test drive it, saw it, or took it out of the Honda dealership. I made a deposit. They promised that I could get a refund. I refuse to buy the car and they won't refund my deposit. Please help. Thanks.Desired Settlement: $500 refund to my credit card.

Business

Response:

[redacted] visited Honda Manhasset Feb [redacted] 2014. He negotiated a purchase on a 2014 Honda CRV including a remote starter to be added to the vehicle at his request as part of the transaction. The vehicle does not come with a remote starter from the factory. At the time of the agreement, [redacted] filled out a credit application to be submitted to American Honda Finance Corp. [redacted]'s application was approved by the lender at the published special interest rate of 0.9%. [redacted] scheduled to pick up his new vehicle Feb [redacted] at 2pm. The remote starter was added to the vehicle in good faith at the customers request. [redacted] subsequently refused to pick up the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I went to honda manhasset to inquire about purchasing a vehicle. I was informed to sign a non binding contract that can be canceled if I do not like my interest rate and my deposited will be refunded. I politely request my deposited be refunded immediately. I did not refuse to pick up the vehicle. I don't want the vehicle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,