Honda of Frontenac

After she stole the car from the dealership, the police visited her in jail for a different matter During this visit, the police relayed to her that we would return her deposit if she would return the car She declined this offer Since then, the car has been returned and I have tried to contact her regarding the deposit[redacted]

Revdex.com: After filing the complaint Honda of Frontenac finally reimbursed us for the work they should have done in the first place That is all we were asking from the beginningWe find that resolution acceptable.for complaint ID [redacted] Sincerely, [redacted]

We have contacted the customer, repaired her car, provided all paperwork and paid her late feesShe seemed satisfied

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have left the customer several messagesWe have the title and we left her a message on 5/18/inquiring if she wanted it mailed or she would come pick up Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) We were contacted once on 5/18/and Honda of Frontenac left message that they had the title and other necessary paperwork and would either make available for pior mail to usWe chose to pion 5/19/Our claim has been satisfied

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Contact Name and Title: [redacted] GM Contact Phone: [redacted] Contact Email: [redacted] @hondafrontenac.com AS of Today 3/1/ [redacted] has spoken to Mr [redacted] [redacted] apologized for the paper problemsIf Mr [redacted] had any "late fees" due to our poor paperwork we would be happy to pay them Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the apologyHe only said he would talk with [redacted] about thisThis seems fairly useless as ive seen multiple complaints about this salesman onlineObviously, he needs some additional trainingIf they wanted to resolve this, they could at the bare minimum send me some VW floor matsThe ones we bought at [redacted] as [redacted] rudely suggested do not fit wellAlso, I did not want an apology from *** [redacted] should take that responsibility by at least writing an email

01/02/2018: Mediator sent consumer email requesting update.01/02/2018: I didn’t get the work done anywhere else because the price on the interior and exterior protection price went upI never called Honda of Frontenac back eitherJust to let you know, the overpayment wasn’t resolved eitherI’m just an honest woman and wanted to wait on you alls responseI still would like the [redacted] protection done since that’s what I originally asked to be done because what they did caused more issues concerning my fabric inside my vehicle and dulling around my outer window seals where they used regular wax instead of the protection product I initially asked forThat’s all I want but, [redacted] only goes to certain locations01/04/2018: Mediator provided consumer with update01/04/2018: Thank you so muchI need him to get in touch with the company, X [redacted] (misspelled sorry), so they can put in onI trust only that companies productI told [redacted] that when he promised to ave it done in the beginningI’ll call him and see what’s saidI just don’t want to get the run around againAgain, thank you so muchI’ll keep you informed on the progressHappy New Year01/10/2018: Mediator sent consumer email requesting update.01/14/2018: Good morning ***I called [redacted] this pastThursday the 12thand left him a message along with the name of the Correct product/service I told him about when I was purchasing my Honda Civic and I still haven’t heard back from himI’m just keeping you informedAgain thank you for handling my claim01/16/2018: I just called [redacted] and told him about the product I originally asked forHe said he would apply whatever they put on my vehicles seats and I let him know that I need paperwork on the work done in case anything happened and he said he would provide paperwork and I let him know that you noticed they, (Honda of Frontenac), only put regular wax on my car and I didn’t ask for thatHe didn’t deny it and stated that the coating these companies put on the exterior and exterior of the vehicle is just a warrantyNo offense but that coating was less harmful to my car that I traded in because with my new car, it looks a touch dull after they applied the regular wax and my rubber trim has white residue on it that’s hard to get outI’m only informing you of this so you’ll know what’s going onI gave [redacted] the name and number of the company, [redacted] , so he can call them for pricingHe said he would give me the money and I can take it to where they do itI don’t know what’s going to happen next but I will keep you informedI also was very honest with him about that overpayment of $and that would come off the price of the [redacted] I’ll pay the $difference01/22/2018: Mediator emailed consumer for update.01/22/2018: WowI just called and text him because he hasn't gotten back with me yetI need it done soon because my father passed away yesterday morning and I will have to transport people in my vehicle and go through some harsh weatherThank you for staying in touch I really appreciate you01/23/2018: This is [redacted] *** [redacted] hasn’t gotten back with me about this caseI’ve left him messages today and he is in the office todayI’m losing my patience but I’m going to let you all handle thisAgain I appreciate your help and I pray this is handled soonI will not buy from them again nor have my vehicle serviced thereI know they are not just focused on my problem but, that’s bad business they’re doingThis is my vehicleI washed it this pastSundayand I still couldn’t get the white residue off the black rubber trim that they put on there from regular wax instead of having professionals do it and having the [redacted] doneNow I won’t accept anything other than what I mentionedI just feel like because I’m a woman or someone who isn’t spending money on the top of the line vehicle as well as who knows the difference, that I was being played for stupid and that’s what I don’t care forI apologize for my words but they need to do better01/23/2018: I did speak to [redacted] He’s going to get back with me again after he gets in touch with the gentleman that makes the appointments and takes the payment for the [redacted] treatmentI will still keep you up to date with all the transactions so there won’t be any confusion or discrepanciesAgain I appreciate you for helping me solve thisI really do like this Honda DealershipThis is the second car I’ve purchased from them01/29/2018: I told him I have to make the appointment firstI set the appointment forthis Wednesday, weather dependentI will let you know as soon as it’s completed and send you copies of the work and receiptI will be paying the remaining $that Honda left outAgain I thank you so much for following up with me02/02/2018: Mediator sent consumer email requesting update

This consumer stated she was approved a loan with her bank,We allowed her to take the car to the bank, however when she came back she said she could not get the loan from her bankWe did allow her to keep the car while we worked on trying to get her financed a loanWe could not get any loan approvals on our end , and the consumer had to return the car I did try to reach this consumer to discuss this issue,however she has never returned my call

Complaint: [redacted] I am rejecting this response because: I don't want to deal with Honda of Frontenac doing anymore work on my vehicle that does not involve regular maintenance workI want to take my vehicle to the place I know that does the [redacted] protection I asked for and that was promised to meIf Honda of Frontenac is still going to honor the specified protection plan that was promised, they can call [redacted] and speak to Mr [redacted] in finance and have him to set up for me to take my vehicle there since I no longer trust the workmanship of Honda of Frontnac nor do I desire to leave my vehicle or be placed in another loaner vehicle due to the issues I previously had issues withThere is $that was overpaid to me from Honda of Frontenac and if they don't want to pay the $for the coating, they can grant me to keep the $and I'll pay the $difference even though that wasn't the agreement from Honda of Frontenac Sincerely, [redacted] ***

At the time of purchase by Ms [redacted] , the air-conditioning was not working which we did fix She had the car and drove it for about months and the a/c stopped working again Unfortunately, Ms [redacted] wants us top fix it again but we are a Honda dealer and do not service BMW's So, it would have to be sent to an authorized BMW service repair business We want to send it to the original repair facility who serviced the a/c the first time so they can inspect and fix if the a/c was not repaired properly initiallyIf Ms [redacted] agrees to this service arrangement, if it is determined that the a/c is not working due to a different/new problem then what it had been serviced at the time of purchase , then she will be financially responsible for the service and repairs

Initial Business Response /* (1000, 7, 2015/12/28) */
Contact Name and Title: *** ***, Sales Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hondafrontenac.com
Customer has not done business with usHe just did not like what we are asking for our car, so he didn't purchase it

01/03/2018: Emailed business requesting a response to consumer's most recent request.01/04/2018: (*** ***) I think the best way to handle this is for her to come in and lets just get it resolved. I am here every day except Wednesdays and I can be reached at ***.01/23/2018: Mediator left message for *** on his voicemail.01/23/2018: Sent *** and email (d***@hondafrontenac.com) requesting status of resolution.01/23/2018: I just talked to her Im trying to find a place to get it done We don't offer that brand of product here01/25/2018: Ms. ***, Is getting her product put on her carFridayShe should be good

We did get the title paper work to her as soon as we couldShe signed documents stating she was getting the warrantyWhen she said she did not want the warranty it was canceled

Initial Business Response /* (1000, 6, 2015/07/01) */
As far as Honda was concerned, we did everything we were supposed to doIt was reviewed by Honda of America - corporate and they came to the same conclusionIt is recommended to change the timing belt after years or 105,miles, and she
was way over that

This is in response to Complaint NO*** *** ***.We are looking into this issue to determine what we can do

Initial Business Response /* (1000, 10, 2015/09/03) */
We do not run credit unless we have a credit application from a consumerIf we have trouble getting it financed through one, we will send it to multiple banksBut we do not send them unless we have authorization to do thatIf nothing comes
up and the consumer does not come back, we shred these documents after months

Initial Business Response /* (1000, 6, 2015/06/03) */
I am the general managerWe are in the process of fixing the carIt is in our shop and is getting fixed

We have spoken with Ms***. I first want to formally apologize to Ms***. We have agreed and informed her that we will reapply the finish

I am writing in response to Complaint # [redacted] filed by [redacted].  This vehicle did go through the complete pre-owned inspection by our Service Department before being placed  for sale. No issue was found with the air conditioning at that time.  When Ms...

[redacted] took deliverty of the vehicle no issue was discovered. She has been into our service department twice since purchasing the  vehicle. Again, no mention of a problem with the air conditioning. Since the vehicle was purchased 7 months ago, we don't feel that it was something that was a problem at time of delivery, or something that we should take care of now.
We are willing to discuss helping with some of the cost of a repair if Ms [redacted] wouild like to discuss that, she can contact me or the General Manager, [redacted].
[redacted]
Sales Manager
Honda of Frontenac
[redacted]

Complaint: [redacted]
I am rejecting this response because:1.) The document attached is what I signed. 2.) At no time...

did anyone tell me (or my son) that they were adding $2502 to the cost of the auto.3.) Never did we receive anything that indicated that we were being charged for an extended warranty.  4.) We were signing on a pad in the office and we never received any documents while we were in the office.  5.) I told them I was not comfortable with not seeing what I was signing.  6) I don't want it cancelled and the payment remaining the same, I want the loan done right. 7) The principal should be 17,188, I don't know where 19800 came from.  Even taking away $2502 it is wrong.  8) To-date I have still not received anything showing I signed for $2502.This is criminal.  I don't know how this dollar amount got to [redacted].  The paperwork all shows $17,188.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't want to deal with Honda of Frontenac doing anymore work on my vehicle that...

does not involve regular maintenance work. I want to take my vehicle to the place I know that does the [redacted] protection I asked for and that was promised to me. If Honda of Frontenac is still going to honor the specified protection plan that was promised, they can call [redacted] and speak to Mr. [redacted] in finance and have him to set up for me to take my vehicle there since I no longer trust the workmanship of Honda of Frontnac nor do I desire to leave my vehicle or be placed in another loaner vehicle due to the issues I previously had issues with. There is $300.00 that was overpaid to me from Honda of Frontenac and if they don't want to pay the $499.00 for the coating, they can grant me to keep the $300.00 and I'll pay the $199.99 difference even though that wasn't the agreement from Honda of Frontenac. 
Sincerely,
[redacted]