We have met with MrsLeguizamo since she submitted the complaintWhen she was here we explained that she purchased a $ [redacted] vehicle and the additional $ [redacted] in the total finance charge for the term of her loan from the bank due to her credit situationWe also agreed to fix the tailgate for her Thank you!
Took my car for a basic oil change than they tell me the tube was broken and I daid it was never broken when I brought it in for oil change and they daid it was so I talked to mangers and finally the next day they call me and tell me the tec thst worked on my car did in fact break it so I caught them in there own lie
I purchased a vehicle from Honda of Kenosha on November 15, A service warranty plan of $was included on this purchaseI was told I could not get financing if I did not purchase this warrantyOn November 22, 2014, I cancelled this warrantyI was told it would take six to eight weeks for a credit to be sent to my financing companyAs of today, Februrary 18, 2015, this credit was never receivedBetween November 22, and February 18, 2015, I stopped into the dealership three times regarding this matterI was never contacted after leaving messagesWhen I did finally receive a phone call I was told the check was already sent and that I need to handle it with my financing companyThe problem was first, I was told that the check was cut on January 8, and then I was told the check was cut on February 3, The check has still not been receivedI am disappointed with this type of run around since I have purchased two vehicles from this dealershipUntil this incident, I would have recommended it to a friend and I would have made another vehicle purchaseAfter this experience, I will be shopping for a vehicle at a different dealership
Damage was sustained to our newly purchased Odyssey during the vehicle final clean up The damage was not disclosed to us upon final inspection but was identified by my spouse Agreement by the dealership to pay for damage at our local body shop was finally agreed to after many phone calls one week after the work was completed The dealership does not return phone calls and routes calls to voice mail Our salesman (Mark) was unprofessional The managers Cory and Roy were not assessible and grossly underestimated the damage Leadership is lacking at this dealership and did demonstrate good business ethics!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: face="Verdana">I am confused [redacted] and [redacted] told me that I have to take the car so they can look at the part model and measure the sizeI left a voicemail to Ms***, if the part is already ordered or I have to take the car so they can order parts?? They are always inconsistentI don't know who to believeI thought they already ordered months ago, just salesman don't want to pay the costPlease adviseThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My name is *** ***,
I am the new General Manager at Honda of KenoshaI apologize for the delays and lack of response to your request
I believe that your request is fair and certainly long awaitedI will submit a check request for $to our business office and have it
sent out for signatures
Can you email me the address you would like the $sent to...? I will need the address in order to process your refund
Sincerely,
*** ***
My email address is ***
Terrible experience with the service departmentThese folks charge up to 140% ABOVE the published "Honda" retail price for the parts used in service In my opinion, this is price gouging at its worstI can only wonder how much they may be inflating their labor chargesI bought new Honda Fits, at the same time, from this dealer, and thought they ran a customer-focused business, including the service department I'm incredibly disappointed We are in the market to replace the Honda Fits and now will seek out another dealerWhen having service performed by a dealer, using OEM parts, there is an expectation that the dealer will not charge higher than the Honda OEM retail price for the parts, without first disclosing that is their practice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis email is a follow up to complaint ***I spoke with the business (Honda of Kenosha) on the phone and they offered a solutionHowever, I have not seen that come to fruitionI was holding off on following up with the complaint until: They followed through with their promises or A reasonable length of time had passed and I had received any follow through with the solutionI had planned to give them another week to follow throughThanks,
*** ***
We did not "trick" the customer into purchasing the vehicle.The customer arranged for HIS OWN insurance prior to purchaseWe had no involvement in his selectionWells Fargo (the lender) requires certain (reasonable) limits of coverage for every loan agreement. They
are the same for everyone to the best of my knowledge. We have his signed agreement to provide the required coverages over the course of the loan he agreed to so I am confused by his posiiton.We do not provide insurance and have no control over what provider this customer selected for his vehicle purchaseNormally, buyers either have insurance and transfer it to the newly purchased vehicle when they trade, or they make similar arrangements for coverage prior to purchaseThis customer understood that the loan agreement he signed required specific levels as he signed the agreement to provide those levels.We do not think it fair that we be accused of "deception" when there is none.We are not repsonsible in any way for his automobile coverage issue and will not repurchase his vehicle for that reason
*** ***General ManagerHOnda of Kenosha
Bought a car a honda of kenosha, sales guy said they could not wash and clean up new car due to time so we agreed to come back later to get it doneThe day later we took car back to get preeped up and after bringing home found dent in quarter panelWe took it back a couple of weeks due to work issues and first time they cancelled our dent repair because of dent guy too busyIts rediculuous that they set an appointment and we had to miss work to set a dent repair only to have to find out dent guy would be open hours later after our set appt.!!! We set an aptA week later and they refused to pay for a dent that their porters made to our new vehicle!! Completely ridiculous, the service department is very unprofessional and service manager refused to talk about and or fix what his porters caused to our vehicle will never buy or take vehicle for serviceDo not buy from honda of kenosha they are scammers
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-">I did receive a call from *** *** at the dealershipHe said that they would send a letter to Experian and TransUnion to ask to remove the inquiries
This dealership is your worst nightmare when it comes to their service departmentI went in there for a remote car starter install last SaturdayThis was suppose to be a surprise birthday gift for my girlfriend's honda she got there brand new two years agoI researched the product on their websiteI liked it and I called them to schedule installI told them specifically to make sure to call me on this if there are any questionsI obviously didn't want my gf to know about itThey screwed up and called her regardless and told her about the appointment and what it was forThat's okIt's not the end of the world yetSurprise was spoiled but my gf was still super excited about itWe got it installed and went about our waysSo we tried it for the first time the next dayWe fire it up from the remote then proceed to unlock the door so that we can get inside, put the keys in and goWell the car died upon unlocking the doorI think to myself, ok, maybe I'm doing something wrongI started the car inside again and went about my wayThen I proceeded to read the manual which explains that you have to hold your key with you and just open the door and it won't dieI tried that but it didn't workI thought to myself again I'm doing something wrongI called service dept and they told me that due to immobilizer security I have to start the car twiceWhat???? Are you *** kiddingWhat's the point of having a remote car starter if you have to start it twice!! I get the car security part but that's just a stupid design flaw*** the manager told me that the aftermarket starters don't have that issueI asked him why didn't you tell me about this issue before the installIf I knew I would have never agreed to the installHe said I should have done my researchI already did it you ***There was absolutely nothing mentioned in the description and I was not made aware of this design flaw before installI told him I don't want it and I want to schedule deinstallation and expect a full refundDude was extremely rude with me and constantly cutting me off telling me it's not possible because the part will become uselessI told them, fineI will just file a chargeback with my credit cardAnd that's what I didEven the credit card dispute lady said she was surprised about that and that it didn't make sense to her why you would have to start your car twiceLesson learnedDon't trust this placeThey don't bother to market their products properly because all they care about is how to make profit instead of caring about their customers
We have met with Mrs. Leguizamo since she submitted the complaint. When she was here we explained that she purchased a $[redacted] vehicle and the additional $[redacted] in the total finance charge for the term of her loan from the bank due to her credit situation. We also agreed to fix the tailgate...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
face="Verdana">I am confused [redacted] and [redacted] told me that I have to take the car so they can look at the part model and measure the size. I left a voicemail to Ms. [redacted], if the part is already ordered or I have to take the car so they can order parts?? They are always inconsistent. I don't know who to believe. I thought they already ordered 4 months ago, just salesman don't want to pay the cost. Please advise. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Took my car for a basic oil change than they tell me the tube was broken and I daid it was never broken when I brought it in for oil change and they daid it was so I talked to mangers and finally the next day they call me and tell me the tec thst worked on my car did in fact break it so I caught them in there own lie
Whom it may concern:
On 1/05/2016 I purchased a used 2006 Honda Odyssey from Honda of Kenosha. With this purchase, I also bought and signed for a warranty from Warranty Solutions. Cost for this warranty was $1,500.00. In March 2016, I received a letter from Warranty Solutions stating my warranty had been cancelled. I called Warranty Solutions to find out why and the lady I spoke with looked into it and stated Joe N[redacted], from the dealership (Honda Of Kenosha), cancelled it and that I should call him.
I then called Joe N[redacted] to ask him what happened. He explained that it shouldn't be and he would look into it. He called me back a day later stating he had cancelled a different account which was one number off from mine, so it was by accident that he cancelled mine. He proceeded to say it was all fixed and I do have the warranty that I originally purchased.
On Friday 8/05/2016 my vehicle broke down on me. I called the 1-866-number for the roadside assistance and gave them my account number for the warranty. They informed me that my vehicle was not covered under warranty. At 9:00am I called Joe N[redacted] to speak to him about this. I got his voicemail. I left him a very detailed message, stating that I have spoken with him about this matter already and it’s still not fixed. At 9:45am on 8/05/2016 I called again to speak with Joe. I briefly told the receptionist my issue and she said that Joe would not be in until 1:00pm and that Joe is now the sales manager not the Finance Manager anymore. She informed me that Magda V[redacted] was now the finance Manager and I would have to speak with her. I stated I would like to speak with anyone who could help me. I got Magda's voicemail and left her a very detailed message regarding this whole situation. By 1:00pm I had still not received a phone call. I called back yet for a third time and asked to speak with Joe and was told he was with a customer and was sent to his voicemail. I left another very detailed message with Joe and asked if he would please return my call. This has all happened while I was at work.
Not until 5:42 pm did I receive a call back. The call was from Magda and she left me a message stating she got everything handled and gave me my account number and if I had any questions I could call her.
I was not able to proceed with anything Friday night because at this point I was attending a wedding. It was not until Saturday morning (8/06/2016, 9:00am) I called Roadside assistance again to try and get my vehicle towed. I was told by Mari at Warranty Solutions again, this vehicle was not covered under the warranty. I explained the situation to her, she looked into a few more things, asking for the Vin# and she was finally able to see warranty was “in process of getting reinstated". She was able to get a tow set up for a 12:00pm pickup. Finally by 1:00pm Saturday a tow showed for my vehicle.
This whole time I have been without a vehicle, so I had to rely on friends and family to help me get around. I finally ended up texting the sales guy who sold me the van (D' Eyvan B[redacted]) because I wanted to let him know what was going on. I let him know how I should have warranty, the mistake Joe at Honda Of Kenosha made, how I have been on day two without a vehicle, how it seems as though no
worker seemed to care, it was late Saturday afternoon (by that point) and of course the warranty was not all reinstated yet so it wasn’t like they would be fixing my vehicle that day, and Sunday they are closed, and that I have been sitting here without a vehicle this whole time. D' Eyvan ended up working something out and called me at 1:35 pm to let me know my van arrived at the dealership and I could come to pick up a loaner.
On Saturday, 8/6/16, I had to work at 3:00pm, so at 1:40 I head out to Honda Of Kenosha to pick up a loaner. I live 20 miles from dealership so I arrived at 2:05pm. Once I arrived to the dealership I received a phone call from Amy D[redacted], which I did not answer because I was already in the parking lot of the dealership. Amy left a voicemail stating my van "just" arrived and they will be looking at it as soon as possible.
When I walk into Honda Of Kenosha at 2:05pm I spoke with Service Advisor, Amy D[redacted]. Amy tells me that I will need to wait until they look at my van to see what's wrong with it because if the parts are in they will fix it and I can be on my way. She also stated they don't want to give a loaner if they don’t have to (I came out here to get a loaner I was told I could use). I informed Amy that I needed to be to work by 3:00pm. She says to me in a very rude and unprofessional way, "Well, if you would have answered your phone, you would have known your vehicle just arrived and we would need to look at it first." I was then made to wait until 3:00 pm when they were done looking at van. The diagnosis was that my alternator and battery were no good. The estimate was $490.00 I would need to pay to fix the problems and that's as long as I do have the warranty. At this point, Honda of Kenosha gave me a loaner because they needed to wait until Monday when the warranty would "hopefully" be reinstated. I was an hour late to work that day and received an occurrence because of my late arrival.
All in all, I have received awful service from Honda of Kenosha. The only person at Honda of Kenosha that was willing to help me out was D'Eyvan B[redacted]. Joe N[redacted], who had made the initial mistake months ago, did not even have the decency to return any of my phone calls. This is very unprofessional. It took me having to call multiple times, leaving messages all three times, and still not getting an answer as to why I did not have warranty still. Then it took almost 9 hours for someone from dealership to even call me back.
First off, this was a mistake from a worker at Honda of Kenosha (not my mistake) Secondly I have been paying for a warranty that I didn’t even have. Where is the money that I have paid for this warranty that I did not have for the last 6 months? I am so appalled to have been treated the way I did from Honda of Kenosha. In the future, . I will be using other dealerships when purchasing other vehicles, as well as any maintenance that is needed on my current vehicle. I wish other customers a better experience than what I have received.
Mr. [redacted] has been waiting for the refund for his cancelled warranty to reach his bank (PNC) since mid December. Our office sent a check to PNC for the total amount but for some reason the check was never cashed by the bank. We have a copy of that check. We have been dealing with Mr....
[redacted]'s mother, [redacted], since then. We were alerted by [redacted] that PNC had not received the check in early January. She provided us with the loan account number which we included with the most recent check. The replacement check was overnighted to PNC, along with the loan account number, on 1/14/2015. Mr. [redacted] has not been in contact with our business office nor myself since December, his mother has handled the transaction since our recontact by her in early January.
We sincerely apologize for Mr. [redacted]'s inconvenience a) because the warranty did not cover whatever was wrong with the 2010 Ford Focus, and b) the PNC issue. Unfortunately we were not able to send the refund for the warranty directly to Mr. [redacted], as he requested, but as the vehicle was financed and the warranty was financed as well, the refund must be sent to the lein holder.
It is not our intent to upset customers and Mr. [redacted] has good reason the be less than satisfied with the situation. We beleive that we performed as reasonably as we were able, in resolving his situation. I am, however, a bit surprised that this complaint was filed at the same time as we were resolving the situation with Mr. [redacted]'s mother.
Hopefully PNC with receipt the check shortly and assuage Mr. [redacted]'s discomfort.
If there any further requests for information, we are happy to assist.
Sincerely,
Terry Trickett
General Manager
We have met with MrsLeguizamo since she submitted the complaintWhen she was here we explained that she purchased a $ [redacted] vehicle and the additional $ [redacted] in the total finance charge for the term of her loan from the bank due to her credit situationWe also agreed to fix the tailgate for her Thank you!
Took my car for a basic oil change than they tell me the tube was broken and I daid it was never broken when I brought it in for oil change and they daid it was so I talked to mangers and finally the next day they call me and tell me the tec thst worked on my car did in fact break it so I caught them in there own lie
I purchased a vehicle from Honda of Kenosha on November 15, A service warranty plan of $was included on this purchaseI was told I could not get financing if I did not purchase this warrantyOn November 22, 2014, I cancelled this warrantyI was told it would take six to eight weeks for a credit to be sent to my financing companyAs of today, Februrary 18, 2015, this credit was never receivedBetween November 22, and February 18, 2015, I stopped into the dealership three times regarding this matterI was never contacted after leaving messagesWhen I did finally receive a phone call I was told the check was already sent and that I need to handle it with my financing companyThe problem was first, I was told that the check was cut on January 8, and then I was told the check was cut on February 3, The check has still not been receivedI am disappointed with this type of run around since I have purchased two vehicles from this dealershipUntil this incident, I would have recommended it to a friend and I would have made another vehicle purchaseAfter this experience, I will be shopping for a vehicle at a different dealership
Damage was sustained to our newly purchased Odyssey during the vehicle final clean up The damage was not disclosed to us upon final inspection but was identified by my spouse Agreement by the dealership to pay for damage at our local body shop was finally agreed to after many phone calls one week after the work was completed The dealership does not return phone calls and routes calls to voice mail Our salesman (Mark) was unprofessional The managers Cory and Roy were not assessible and grossly underestimated the damage Leadership is lacking at this dealership and did demonstrate good business ethics!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: face="Verdana">I am confused [redacted] and [redacted] told me that I have to take the car so they can look at the part model and measure the sizeI left a voicemail to Ms***, if the part is already ordered or I have to take the car so they can order parts?? They are always inconsistentI don't know who to believeI thought they already ordered months ago, just salesman don't want to pay the costPlease adviseThank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Business states that has an appointment to bring her car in on Saturday to have parts installed
My name is *** ***,
I am the new General Manager at Honda of KenoshaI apologize for the delays and lack of response to your request
I believe that your request is fair and certainly long awaitedI will submit a check request for $to our business office and have it
sent out for signatures
Can you email me the address you would like the $sent to...? I will need the address in order to process your refund
Sincerely,
*** ***
My email address is ***
Per our discussion with the client this has been taken care of
Terrible experience with the service departmentThese folks charge up to 140% ABOVE the published "Honda" retail price for the parts used in service In my opinion, this is price gouging at its worstI can only wonder how much they may be inflating their labor chargesI bought new Honda Fits, at the same time, from this dealer, and thought they ran a customer-focused business, including the service department I'm incredibly disappointed We are in the market to replace the Honda Fits and now will seek out another dealerWhen having service performed by a dealer, using OEM parts, there is an expectation that the dealer will not charge higher than the Honda OEM retail price for the parts, without first disclosing that is their practice
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis email is a follow up to complaint ***I spoke with the business (Honda of Kenosha) on the phone and they offered a solutionHowever, I have not seen that come to fruitionI was holding off on following up with the complaint until: They followed through with their promises or A reasonable length of time had passed and I had received any follow through with the solutionI had planned to give them another week to follow throughThanks,
*** ***
We did not "trick" the customer into purchasing the vehicle.The customer arranged for HIS OWN insurance prior to purchaseWe had no involvement in his selectionWells Fargo (the lender) requires certain (reasonable) limits of coverage for every loan agreement. They
are the same for everyone to the best of my knowledge. We have his signed agreement to provide the required coverages over the course of the loan he agreed to so I am confused by his posiiton.We do not provide insurance and have no control over what provider this customer selected for his vehicle purchaseNormally, buyers either have insurance and transfer it to the newly purchased vehicle when they trade, or they make similar arrangements for coverage prior to purchaseThis customer understood that the loan agreement he signed required specific levels as he signed the agreement to provide those levels.We do not think it fair that we be accused of "deception" when there is none.We are not repsonsible in any way for his automobile coverage issue and will not repurchase his vehicle for that reason
*** ***General ManagerHOnda of Kenosha
Bought a car a honda of kenosha, sales guy said they could not wash and clean up new car due to time so we agreed to come back later to get it doneThe day later we took car back to get preeped up and after bringing home found dent in quarter panelWe took it back a couple of weeks due to work issues and first time they cancelled our dent repair because of dent guy too busyIts rediculuous that they set an appointment and we had to miss work to set a dent repair only to have to find out dent guy would be open hours later after our set appt.!!! We set an aptA week later and they refused to pay for a dent that their porters made to our new vehicle!! Completely ridiculous, the service department is very unprofessional and service manager refused to talk about and or fix what his porters caused to our vehicle will never buy or take vehicle for serviceDo not buy from honda of kenosha they are scammers
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-">I did receive a call from *** *** at the dealershipHe said that they would send a letter to Experian and TransUnion to ask to remove the inquiries
This dealership is your worst nightmare when it comes to their service departmentI went in there for a remote car starter install last SaturdayThis was suppose to be a surprise birthday gift for my girlfriend's honda she got there brand new two years agoI researched the product on their websiteI liked it and I called them to schedule installI told them specifically to make sure to call me on this if there are any questionsI obviously didn't want my gf to know about itThey screwed up and called her regardless and told her about the appointment and what it was forThat's okIt's not the end of the world yetSurprise was spoiled but my gf was still super excited about itWe got it installed and went about our waysSo we tried it for the first time the next dayWe fire it up from the remote then proceed to unlock the door so that we can get inside, put the keys in and goWell the car died upon unlocking the doorI think to myself, ok, maybe I'm doing something wrongI started the car inside again and went about my wayThen I proceeded to read the manual which explains that you have to hold your key with you and just open the door and it won't dieI tried that but it didn't workI thought to myself again I'm doing something wrongI called service dept and they told me that due to immobilizer security I have to start the car twiceWhat???? Are you *** kiddingWhat's the point of having a remote car starter if you have to start it twice!! I get the car security part but that's just a stupid design flaw*** the manager told me that the aftermarket starters don't have that issueI asked him why didn't you tell me about this issue before the installIf I knew I would have never agreed to the installHe said I should have done my researchI already did it you ***There was absolutely nothing mentioned in the description and I was not made aware of this design flaw before installI told him I don't want it and I want to schedule deinstallation and expect a full refundDude was extremely rude with me and constantly cutting me off telling me it's not possible because the part will become uselessI told them, fineI will just file a chargeback with my credit cardAnd that's what I didEven the credit card dispute lady said she was surprised about that and that it didn't make sense to her why you would have to start your car twiceLesson learnedDon't trust this placeThey don't bother to market their products properly because all they care about is how to make profit instead of caring about their customers
We have met with Mrs. Leguizamo since she submitted the complaint. When she was here we explained that she purchased a $[redacted] vehicle and the additional $[redacted] in the total finance charge for the term of her loan from the bank due to her credit situation. We also agreed to fix the tailgate...
for her.
Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
face="Verdana">I am confused [redacted] and [redacted] told me that I have to take the car so they can look at the part model and measure the size. I left a voicemail to Ms. [redacted], if the part is already ordered or I have to take the car so they can order parts?? They are always inconsistent. I don't know who to believe. I thought they already ordered 4 months ago, just salesman don't want to pay the cost. Please advise. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Took my car for a basic oil change than they tell me the tube was broken and I daid it was never broken when I brought it in for oil change and they daid it was so I talked to mangers and finally the next day they call me and tell me the tec thst worked on my car did in fact break it so I caught them in there own lie
Whom it may concern:
On 1/05/2016 I purchased a used 2006 Honda Odyssey from Honda of Kenosha. With this purchase, I also bought and signed for a warranty from Warranty Solutions. Cost for this warranty was $1,500.00. In March 2016, I received a letter from Warranty Solutions stating my warranty had been cancelled. I called Warranty Solutions to find out why and the lady I spoke with looked into it and stated Joe N[redacted], from the dealership (Honda Of Kenosha), cancelled it and that I should call him.
I then called Joe N[redacted] to ask him what happened. He explained that it shouldn't be and he would look into it. He called me back a day later stating he had cancelled a different account which was one number off from mine, so it was by accident that he cancelled mine. He proceeded to say it was all fixed and I do have the warranty that I originally purchased.
On Friday 8/05/2016 my vehicle broke down on me. I called the 1-866-number for the roadside assistance and gave them my account number for the warranty. They informed me that my vehicle was not covered under warranty. At 9:00am I called Joe N[redacted] to speak to him about this. I got his voicemail. I left him a very detailed message, stating that I have spoken with him about this matter already and it’s still not fixed. At 9:45am on 8/05/2016 I called again to speak with Joe. I briefly told the receptionist my issue and she said that Joe would not be in until 1:00pm and that Joe is now the sales manager not the Finance Manager anymore. She informed me that Magda V[redacted] was now the finance Manager and I would have to speak with her. I stated I would like to speak with anyone who could help me. I got Magda's voicemail and left her a very detailed message regarding this whole situation. By 1:00pm I had still not received a phone call. I called back yet for a third time and asked to speak with Joe and was told he was with a customer and was sent to his voicemail. I left another very detailed message with Joe and asked if he would please return my call. This has all happened while I was at work.
Not until 5:42 pm did I receive a call back. The call was from Magda and she left me a message stating she got everything handled and gave me my account number and if I had any questions I could call her.
I was not able to proceed with anything Friday night because at this point I was attending a wedding. It was not until Saturday morning (8/06/2016, 9:00am) I called Roadside assistance again to try and get my vehicle towed. I was told by Mari at Warranty Solutions again, this vehicle was not covered under the warranty. I explained the situation to her, she looked into a few more things, asking for the Vin# and she was finally able to see warranty was “in process of getting reinstated". She was able to get a tow set up for a 12:00pm pickup. Finally by 1:00pm Saturday a tow showed for my vehicle.
This whole time I have been without a vehicle, so I had to rely on friends and family to help me get around. I finally ended up texting the sales guy who sold me the van (D' Eyvan B[redacted]) because I wanted to let him know what was going on. I let him know how I should have warranty, the mistake Joe at Honda Of Kenosha made, how I have been on day two without a vehicle, how it seems as though no
worker seemed to care, it was late Saturday afternoon (by that point) and of course the warranty was not all reinstated yet so it wasn’t like they would be fixing my vehicle that day, and Sunday they are closed, and that I have been sitting here without a vehicle this whole time. D' Eyvan ended up working something out and called me at 1:35 pm to let me know my van arrived at the dealership and I could come to pick up a loaner.
On Saturday, 8/6/16, I had to work at 3:00pm, so at 1:40 I head out to Honda Of Kenosha to pick up a loaner. I live 20 miles from dealership so I arrived at 2:05pm. Once I arrived to the dealership I received a phone call from Amy D[redacted], which I did not answer because I was already in the parking lot of the dealership. Amy left a voicemail stating my van "just" arrived and they will be looking at it as soon as possible.
When I walk into Honda Of Kenosha at 2:05pm I spoke with Service Advisor, Amy D[redacted]. Amy tells me that I will need to wait until they look at my van to see what's wrong with it because if the parts are in they will fix it and I can be on my way. She also stated they don't want to give a loaner if they don’t have to (I came out here to get a loaner I was told I could use). I informed Amy that I needed to be to work by 3:00pm. She says to me in a very rude and unprofessional way, "Well, if you would have answered your phone, you would have known your vehicle just arrived and we would need to look at it first." I was then made to wait until 3:00 pm when they were done looking at van. The diagnosis was that my alternator and battery were no good. The estimate was $490.00 I would need to pay to fix the problems and that's as long as I do have the warranty. At this point, Honda of Kenosha gave me a loaner because they needed to wait until Monday when the warranty would "hopefully" be reinstated. I was an hour late to work that day and received an occurrence because of my late arrival.
All in all, I have received awful service from Honda of Kenosha. The only person at Honda of Kenosha that was willing to help me out was D'Eyvan B[redacted]. Joe N[redacted], who had made the initial mistake months ago, did not even have the decency to return any of my phone calls. This is very unprofessional. It took me having to call multiple times, leaving messages all three times, and still not getting an answer as to why I did not have warranty still. Then it took almost 9 hours for someone from dealership to even call me back.
First off, this was a mistake from a worker at Honda of Kenosha (not my mistake) Secondly I have been paying for a warranty that I didn’t even have. Where is the money that I have paid for this warranty that I did not have for the last 6 months? I am so appalled to have been treated the way I did from Honda of Kenosha. In the future, . I will be using other dealerships when purchasing other vehicles, as well as any maintenance that is needed on my current vehicle. I wish other customers a better experience than what I have received.
Mr. [redacted] has been waiting for the refund for his cancelled warranty to reach his bank (PNC) since mid December. Our office sent a check to PNC for the total amount but for some reason the check was never cashed by the bank. We have a copy of that check. We have been dealing with Mr....
[redacted]'s mother, [redacted], since then. We were alerted by [redacted] that PNC had not received the check in early January. She provided us with the loan account number which we included with the most recent check. The replacement check was overnighted to PNC, along with the loan account number, on 1/14/2015. Mr. [redacted] has not been in contact with our business office nor myself since December, his mother has handled the transaction since our recontact by her in early January.
We sincerely apologize for Mr. [redacted]'s inconvenience a) because the warranty did not cover whatever was wrong with the 2010 Ford Focus, and b) the PNC issue. Unfortunately we were not able to send the refund for the warranty directly to Mr. [redacted], as he requested, but as the vehicle was financed and the warranty was financed as well, the refund must be sent to the lein holder.
It is not our intent to upset customers and Mr. [redacted] has good reason the be less than satisfied with the situation. We beleive that we performed as reasonably as we were able, in resolving his situation. I am, however, a bit surprised that this complaint was filed at the same time as we were resolving the situation with Mr. [redacted]'s mother.
Hopefully PNC with receipt the check shortly and assuage Mr. [redacted]'s discomfort.
If there any further requests for information, we are happy to assist.
Sincerely,
Terry Trickett
General Manager
Business states that has an appointment to bring her car in on Saturday to have parts installed.