I purchased a vehicle from Honda of Kenosha on November 15, 2014. A service warranty plan of $2500 was included on this purchase. I was told I could not get financing if I did not purchase this warranty. On November 22, 2014, I cancelled this warranty. I was told it would take six to eight weeks for a credit to be sent to my financing company. As of today, Februrary 18, 2015, this credit was never received. Between November 22, 2014 and February 18, 2015, I stopped into the dealership three times regarding this matter. I was never contacted after leaving messages. When I did finally receive a phone call I was told the check was already sent and that I need to handle it with my financing company. The problem was first, I was told that the check was cut on January 8, 2015 and then I was told the check was cut on February 3, 2015. The check has still not been received. I am disappointed with this type of run around since I have purchased two vehicles from this dealership. Until this incident, I would have recommended it to a friend and I would have made another vehicle purchase. After this experience, I will be shopping for a vehicle at a different dealership.
Damage was sustained to our newly purchased 2014 Odyssey during the vehicle final clean up. The damage was not disclosed to us upon final inspection but was identified by my spouse. Agreement by the dealership to pay for damage at our local body shop was finally agreed to after many phone calls one week after the work was completed. The dealership does not return phone calls and routes calls to voice mail. Our salesman (Mark) was unprofessional. The managers Cory and Roy were not assessible and grossly underestimated the damage. Leadership is lacking at this dealership and did demonstrate good business ethics!
Here are the key dates of this transaction following the customer's first complaint.The customer was contacted on 8/10/2015.(Monday)We processed a check request on 8/11/2015. (Tuesday)The check was cut on 8/13/2015 for the agreed upon refund.(Thursday)Our owner signed the check on 8/17/2015. (Monday)Second signature was performed on 8/18/2015. (Tuesday)Office added to the mail bundle on 8/19/2015. (Wednesday)Mail collected by USPS on 8/20/2015. (Thursday)I received notice of the rejection by customer on 8/22/2015. (Saturday)Today is 8/24/2015. (Monday) I am not certain as to what timeline was committed to the customer but I would expect that the check should arrive in today or tomorrow's mail. I would appreciate it if the customer could wait until end of day tomorrow (8/25/2015) to actually file the complaint, as we have performed as promised with the exception of the mail process.Thank you,[redacted]General Manager###-###-####
I purchased a vehicle from Honda of Kenosha on November 15, 2014. A service warranty plan of $2500 was included on this purchase. I was told I could not get financing if I did not purchase this warranty. On November 22, 2014, I cancelled this warranty. I was told it would take six to eight weeks for a credit to be sent to my financing company. As of today, Februrary 18, 2015, this credit was never received. Between November 22, 2014 and February 18, 2015, I stopped into the dealership three times regarding this matter. I was never contacted after leaving messages. When I did finally receive a phone call I was told the check was already sent and that I need to handle it with my financing company. The problem was first, I was told that the check was cut on January 8, 2015 and then I was told the check was cut on February 3, 2015. The check has still not been received. I am disappointed with this type of run around since I have purchased two vehicles from this dealership. Until this incident, I would have recommended it to a friend and I would have made another vehicle purchase. After this experience, I will be shopping for a vehicle at a different dealership.
Damage was sustained to our newly purchased 2014 Odyssey during the vehicle final clean up. The damage was not disclosed to us upon final inspection but was identified by my spouse. Agreement by the dealership to pay for damage at our local body shop was finally agreed to after many phone calls one week after the work was completed. The dealership does not return phone calls and routes calls to voice mail. Our salesman (Mark) was unprofessional. The managers Cory and Roy were not assessible and grossly underestimated the damage. Leadership is lacking at this dealership and did demonstrate good business ethics!
Here are the key dates of this transaction following the customer's first complaint.The customer was contacted on 8/10/2015.(Monday)We processed a check request on 8/11/2015. (Tuesday)The check was cut on 8/13/2015 for the agreed upon refund.(Thursday)Our owner signed the check on 8/17/2015. (Monday)Second signature was performed on 8/18/2015. (Tuesday)Office added to the mail bundle on 8/19/2015. (Wednesday)Mail collected by USPS on 8/20/2015. (Thursday)I received notice of the rejection by customer on 8/22/2015. (Saturday)Today is 8/24/2015. (Monday) I am not certain as to what timeline was committed to the customer but I would expect that the check should arrive in today or tomorrow's mail. I would appreciate it if the customer could wait until end of day tomorrow (8/25/2015) to actually file the complaint, as we have performed as promised with the exception of the mail process.Thank you,[redacted]General Manager###-###-####