Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedOn a side note, I confirmed with the business that I still wanted the items shipped but yet the business just refunded the money, leaving me with no items and having wasted more than a month waiting Regards, [redacted]
Greetings [redacted] ,Thank you for speaking with me directly and with our Finance Director [redacted] on Thursday, April 13th regarding the pending issues and cancellations of GAP insurance, [redacted] warranty and the previous vehicles last paymentsI have taken your concerns up with the General Manager and the General Sales ManagersThey will be speaking with all parties involved reminding all of the importance of priorities, clear and proper communication and follow up between customers and the other business departments.At this point:> You should be receiving the last payments reimbursement for your previous vehicle under your wife's name, mailed to your home address.> [redacted] Bank will be receiving the payoff of the GAP and the [redacted] warranty, tracking number is [redacted] **.> GAP Insurance has been cancelled> [redacted] Warranty has been cancelledIf for any reason there are issues with the above please contact me directly.Thank you again, [redacted]
Good Morning ***,Thank you for the details regarding your sales experience and pending requestsOn behalf of Honda Village, I would like to extend our sincerest apologies that you have had to wait for a response from your SalesmanI am collecting all the necessary documents and reviewing your vehicle concerns with the General Sales ManagerI will contact you all updates as the ariseIf you would like to contact me directly my information is below.Speak soon, [redacted] Customer Service [redacted]
*** *** *** On January 31, 2017, **and *** *** and their two children came to my store for the third time and they were told several times that the store would close at 7pmOn this third visit, they kept me at the store until 9:15pm at which point they finally selected carpet,
hardwood, and ceramic tiles they wanted to purchase and installOur contract was written at 9:15pm and signed by ***After the contract was signed, they paid $3,as a deposit based on the estimate approximate of $8,At this time, **and *** *** stated that they wanted to have the materials installed by Saturday (2/4/2017) or Sunday (2/5/2017)The next day (2/1/2017) I traveled to Waldorf, MD which is over an hour drive each way, to make the necessary measurementsIt took over an hour to do so because the rooms that needed to be measured for the hardwood had their patients in them and I had to wait for the patient in each room to leave before the room was ready to be measuredI then ordered the hardwood and carpet based on our signed contractWith regard to the hardwood, the day that the hardwood was supposed to be installed, *** *** called and cancelled the order due to the costShe also disagreed with the square footage and wanted to cancel one room stating it did not need to have hardwood installedBased on her mistrust and the request to cancel one room, I drove to Waldorf for a second time to remeasure for herAfter the second measurement and removal of one room from the estimate, *** *** was fine with the determined total square footageThe following day, *** *** called and asked to cancel the orderShe was told that she could cancel the order but that there was a 25% restocking feeLater on, she called again and stated that she wanted to proceed but only with the carpet installationShe was told by text message that there was an extra $charge to remove the old carpet and padding, and to haul them awayShe attempted to negotiated to a $charge but then accepted the full amount of $With regard to the carpet installation, due to illness, my carpet installer was notable to make the original installation date of 2/4/I told **s. *** of the issue and she agreed to have the carpet installed on the following Saturday (2/11/2017)She later called to cancel the 2/11/date and push the installation date to 2/18/2017; on which the carpet was installedUnder the signed contractual agreement, she was obligated??; the full contract amount and **and *** *** currently ??e? 100,for the restocking fee and $for the removal of the old carpet and paddingIn addition, until receiving this complaint, I was unaware of any door stopper complaintsAfter the job was completed, *** *** sent a text message stating that the completed job looked very goodNote that all of the text messages mentioned in this letter are available and can be produced for your reviewFinally, the complaint compares my business to big box stores like *** *** and ***Please note that I am not *** *** or ***If the ***'s wanted the big box store pricing and service, I'm sure she could have found one very close to her home rather than traveling to Manassas, VA to come to my place of business.Sincerely,Parviz A*** Carpet Gallery
Hello, It is unfortunate that the terms of the financing of the Honda *** were not to your satisfaction and I would like to extend our apologies in regards to your frustration in this processAs for pending refund, once a purchase deal is deemed sold or canceled that paperwork has to be
processed with our accounting office and through them the refund is fulfilledI inquired with our accounting office and they confirmed that the refund of $has been issuedIf you have not received this refund or have any other concerns; please feel free to contact me.Respectfully,*** ***Honda Village*** *** ***
*** ** ***
***@hondavillage.comAttached Files/Documen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved.
I accept the terms stated from Honda Village that they are looking into this my complaint and will contact me once all record are obtained.my complaint #***
Greetings,I wanted to send an initial response that I have received your complaint and to notify you that I am speaking with all parties including our Parts Manager regarding your current situationI will be reaching out again once I have spoken with the employees and the Parts Manager.If there are
any further concerns please let me knowOtherwise I will send an updated email as soon as possible.Thank You*** ***@hondavillage.com
Hello *** *** ***,I would like to extend our sincerest apologies that your initial request to be removed from our mailing lists was not completed properlyI reviewed our customer databases and found that your contact information was removed on 05/27/on all but one databaseI took the
necessary steps and removed your contact information from that final databaseYou should not be receiving any other marketing materials from Honda Village. Best Regards,*** ***
***
***
Greetings ***,I have reviewed every single document in your Honda *** Lease Deal and every single meeting note, text message and recorded phone in our database and there is no record or mention of Honda Village handling the last payment of your previous leaseI have spoken directly with
the Business Manager *** *** regarding your concerns and he confirmed that the last payment of your previous lease was not added or included into the deal of the new leaseHad it been added that information would be seen in the aftermarket portion of the purchase and sale lease documentsHowever, the Business Manager did remember that you had called inquiring whether Honda Village or You were responsible for the last payment one week after taking delivery of the new Honda ***; at which point he confirmed that the last payment was not included nor being handled by Honda Village. Honda Village is not responsible for the last payment of your previous lease. If you would like to discuss this situation further please contact General Sales Manager David Rodriguez.Thank You*** ***
Greetings ***, On behalf of everyone at Honda Village I would like to extend my sincerest apologies in the delay of the processing and completion of the promised transactionsI have spoken directly with the General Sales Manager and he was processing the last payments reimbursement of the
previous vehicle on Thursday, April 6thI have spoken directly with the Office Manager and she is processing the cancellation of the warranty packagesThis payment will not affect your current vehicles monthly payment but will be applied to the principle of the loan.If you have any questions - Please feel free to contact me directly. Thank you*** ***
Hello Mr. [redacted], It is extremely unfortunate that the 2012 [redacted] Wagon was damaged during the recent hail storms and I extend our sincerest apologies that the repairs were not to your complete satisfaction. As for pending refund, once a purchase deal is deemed sold or canceled that...
paperwork has to be processed with our accounting office and through them the refund is fulfilled. I inquired with our accounting office yesterday and they confirmed that the refund of $422.19 has been issued. I have a scanned copy of the receipt which I attached. The refund should show pending in your accounts. If you are not seeing the refund in your accounts or have any other concerns; please feel free to contact me.Respectfully,[redacted]Honda Village[redacted]@hondavillage.com
Hello [redacted]My sincerest apologies in the delay in the refund. I had checked in with my accounting office and it was to be completed days ago and I'm not sure why it wasn't processed then. I confirmation that the refund was processed on September 14th. Your accounts should reflect the pending refund and it should be finalized shortly. If you would like I can attach the copy of the receipt I was given by my accounting office. The copy does have your address on it and if you would prefer me to send this in a more private way please let me know how you would like the receipt sent to you.If there are any other pending concerns that I might be able to assist with, please let me know.Thank You,[redacted]
Greetings [redacted],Thank you for speaking with me directly and with our Finance Director [redacted] on Thursday, April 13th regarding the pending issues and cancellations of GAP insurance, [redacted] warranty and the previous vehicles last payments. I have taken your concerns up with the General Manager and the General Sales Managers. They will be speaking with all parties involved reminding all of the importance of priorities, clear and proper communication and follow up between customers and the other business departments.At this point:> You should be receiving the last payments reimbursement for your previous vehicle under your wife's name, mailed to your home address.> [redacted] Bank will be receiving the payoff of the GAP and the [redacted] warranty, tracking number is [redacted].> GAP Insurance has been cancelled> [redacted] Warranty has been cancelledIf for any reason there are issues with the above please contact me directly.Thank you again,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you Revdex.com for help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Hi [redacted], Thank you for your reply. I reject this course of action as I paid for these items in cash - they were not financed. I want the a refund in the form of a check that I may deposit directly into my bank account and not be applied directly to my loan.
Regards,
[redacted]
We have sent an initial response to the customer and after speaking with all employees I have a further Response we would like sent to the customer.Greetings,The part has been found to have transmission oil in and outside of the parts. It is under our parts return policy that a part in this condition can not be refunded. This part was ordered via our site, ordered from the manufacturer with the delivery address the customer provided. We did not diagnose or recommend any services or repairs and were sending the solenoid as requested. Unfortunately, during the initial conversations; the return and refund of the parts may have been explained a bit prematurely. After full review of the parts it was found to have been attempted to be installed which caused it to be unreturnable/unrefundable. Full details of our frequently asked questions and return policies can be found here http://www.hondavillageparts.com/return-policy. More importantly a definite list of our No Refund including:There is no return on the following parts or condition of parts: Parts that are installed, damaged (except as damaged by a freight carrier),Part received by you over 30 days ago,Electrical part of any kind except in the case where we deem them uninstalled or the part is in a factory sealed bag.Parts must be in brand new, undamaged, clean, uninstalled, and resalable condition. Any kits must be complete.All original factory packaging must be intact and returned with the part (ie bagged parts must have bag, boxed parts must have box etc).Thank You
Good Morning [redacted],Thank you for the details regarding your sales experience and pending requests. On behalf of Honda Village, I would like to extend our sincerest apologies that you have had to wait for a response from your Salesman. I am collecting all the necessary documents and reviewing your vehicle concerns with the General Sales Manager. I will contact you all updates as the arise. If you would like to contact me directly my information is below.Speak soon,[redacted]Customer Service[redacted]
Greetings [redacted],We apologize for all the issues that have occurred regarding your Parts Order. I have notified our Parts Department of your situation and requested an immediate response and consideration of your request. You should be hearing from someone today. With either a tracking number or a...
full refund.If you do not hear from anyone today. Please contact directly.Thank You[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedOn a side note, I confirmed with the business that I still wanted the items shipped but yet the business just refunded the money, leaving me with no items and having wasted more than a month waiting Regards, [redacted]
Greetings [redacted] ,Thank you for speaking with me directly and with our Finance Director [redacted] on Thursday, April 13th regarding the pending issues and cancellations of GAP insurance, [redacted] warranty and the previous vehicles last paymentsI have taken your concerns up with the General Manager and the General Sales ManagersThey will be speaking with all parties involved reminding all of the importance of priorities, clear and proper communication and follow up between customers and the other business departments.At this point:> You should be receiving the last payments reimbursement for your previous vehicle under your wife's name, mailed to your home address.> [redacted] Bank will be receiving the payoff of the GAP and the [redacted] warranty, tracking number is [redacted] **.> GAP Insurance has been cancelled> [redacted] Warranty has been cancelledIf for any reason there are issues with the above please contact me directly.Thank you again, [redacted]
Good Morning ***,Thank you for the details regarding your sales experience and pending requestsOn behalf of Honda Village, I would like to extend our sincerest apologies that you have had to wait for a response from your SalesmanI am collecting all the necessary documents and reviewing your vehicle concerns with the General Sales ManagerI will contact you all updates as the ariseIf you would like to contact me directly my information is below.Speak soon, [redacted] Customer Service [redacted]
*** *** *** On January 31, 2017, **and *** *** and their two children came to my store for the third time and they were told several times that the store would close at 7pmOn this third visit, they kept me at the store until 9:15pm at which point they finally selected carpet,
hardwood, and ceramic tiles they wanted to purchase and installOur contract was written at 9:15pm and signed by ***After the contract was signed, they paid $3,as a deposit based on the estimate approximate of $8,At this time, **and *** *** stated that they wanted to have the materials installed by Saturday (2/4/2017) or Sunday (2/5/2017)The next day (2/1/2017) I traveled to Waldorf, MD which is over an hour drive each way, to make the necessary measurementsIt took over an hour to do so because the rooms that needed to be measured for the hardwood had their patients in them and I had to wait for the patient in each room to leave before the room was ready to be measuredI then ordered the hardwood and carpet based on our signed contractWith regard to the hardwood, the day that the hardwood was supposed to be installed, *** *** called and cancelled the order due to the costShe also disagreed with the square footage and wanted to cancel one room stating it did not need to have hardwood installedBased on her mistrust and the request to cancel one room, I drove to Waldorf for a second time to remeasure for herAfter the second measurement and removal of one room from the estimate, *** *** was fine with the determined total square footageThe following day, *** *** called and asked to cancel the orderShe was told that she could cancel the order but that there was a 25% restocking feeLater on, she called again and stated that she wanted to proceed but only with the carpet installationShe was told by text message that there was an extra $charge to remove the old carpet and padding, and to haul them awayShe attempted to negotiated to a $charge but then accepted the full amount of $With regard to the carpet installation, due to illness, my carpet installer was notable to make the original installation date of 2/4/I told **s. *** of the issue and she agreed to have the carpet installed on the following Saturday (2/11/2017)She later called to cancel the 2/11/date and push the installation date to 2/18/2017; on which the carpet was installedUnder the signed contractual agreement, she was obligated??; the full contract amount and **and *** *** currently ??e? 100,for the restocking fee and $for the removal of the old carpet and paddingIn addition, until receiving this complaint, I was unaware of any door stopper complaintsAfter the job was completed, *** *** sent a text message stating that the completed job looked very goodNote that all of the text messages mentioned in this letter are available and can be produced for your reviewFinally, the complaint compares my business to big box stores like *** *** and ***Please note that I am not *** *** or ***If the ***'s wanted the big box store pricing and service, I'm sure she could have found one very close to her home rather than traveling to Manassas, VA to come to my place of business.Sincerely,Parviz A*** Carpet Gallery
Hello, It is unfortunate that the terms of the financing of the Honda *** were not to your satisfaction and I would like to extend our apologies in regards to your frustration in this processAs for pending refund, once a purchase deal is deemed sold or canceled that paperwork has to be
processed with our accounting office and through them the refund is fulfilledI inquired with our accounting office and they confirmed that the refund of $has been issuedIf you have not received this refund or have any other concerns; please feel free to contact me.Respectfully,*** ***Honda Village*** *** ***
*** ** ***
***@hondavillage.comAttached Files/Documen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as
resolved.
I accept the terms stated from Honda Village that they are looking into this my complaint and will contact me once all record are obtained.my complaint #***
Greetings,I wanted to send an initial response that I have received your complaint and to notify you that I am speaking with all parties including our Parts Manager regarding your current situationI will be reaching out again once I have spoken with the employees and the Parts Manager.If there are
any further concerns please let me knowOtherwise I will send an updated email as soon as possible.Thank You*** ***@hondavillage.com
Hello *** *** ***,I would like to extend our sincerest apologies that your initial request to be removed from our mailing lists was not completed properlyI reviewed our customer databases and found that your contact information was removed on 05/27/on all but one databaseI took the
necessary steps and removed your contact information from that final databaseYou should not be receiving any other marketing materials from Honda Village. Best Regards,*** ***
***
***
I've just checked bank accountI haven't received the refund.
Regards,
*** ***
Greetings ***,I have reviewed every single document in your Honda *** Lease Deal and every single meeting note, text message and recorded phone in our database and there is no record or mention of Honda Village handling the last payment of your previous leaseI have spoken directly with
the Business Manager *** *** regarding your concerns and he confirmed that the last payment of your previous lease was not added or included into the deal of the new leaseHad it been added that information would be seen in the aftermarket portion of the purchase and sale lease documentsHowever, the Business Manager did remember that you had called inquiring whether Honda Village or You were responsible for the last payment one week after taking delivery of the new Honda ***; at which point he confirmed that the last payment was not included nor being handled by Honda Village. Honda Village is not responsible for the last payment of your previous lease. If you would like to discuss this situation further please contact General Sales Manager David Rodriguez.Thank You*** ***
Greetings ***, On behalf of everyone at Honda Village I would like to extend my sincerest apologies in the delay of the processing and completion of the promised transactionsI have spoken directly with the General Sales Manager and he was processing the last payments reimbursement of the
previous vehicle on Thursday, April 6thI have spoken directly with the Office Manager and she is processing the cancellation of the warranty packagesThis payment will not affect your current vehicles monthly payment but will be applied to the principle of the loan.If you have any questions - Please feel free to contact me directly. Thank you*** ***
Hello Mr. [redacted], It is extremely unfortunate that the 2012 [redacted] Wagon was damaged during the recent hail storms and I extend our sincerest apologies that the repairs were not to your complete satisfaction. As for pending refund, once a purchase deal is deemed sold or canceled that...
paperwork has to be processed with our accounting office and through them the refund is fulfilled. I inquired with our accounting office yesterday and they confirmed that the refund of $422.19 has been issued. I have a scanned copy of the receipt which I attached. The refund should show pending in your accounts. If you are not seeing the refund in your accounts or have any other concerns; please feel free to contact me.Respectfully,[redacted]Honda Village[redacted]@hondavillage.com
Hello [redacted]My sincerest apologies in the delay in the refund. I had checked in with my accounting office and it was to be completed days ago and I'm not sure why it wasn't processed then. I confirmation that the refund was processed on September 14th. Your accounts should reflect the pending refund and it should be finalized shortly. If you would like I can attach the copy of the receipt I was given by my accounting office. The copy does have your address on it and if you would prefer me to send this in a more private way please let me know how you would like the receipt sent to you.If there are any other pending concerns that I might be able to assist with, please let me know.Thank You,[redacted]
Greetings [redacted],Thank you for speaking with me directly and with our Finance Director [redacted] on Thursday, April 13th regarding the pending issues and cancellations of GAP insurance, [redacted] warranty and the previous vehicles last payments. I have taken your concerns up with the General Manager and the General Sales Managers. They will be speaking with all parties involved reminding all of the importance of priorities, clear and proper communication and follow up between customers and the other business departments.At this point:> You should be receiving the last payments reimbursement for your previous vehicle under your wife's name, mailed to your home address.> [redacted] Bank will be receiving the payoff of the GAP and the [redacted] warranty, tracking number is [redacted].> GAP Insurance has been cancelled> [redacted] Warranty has been cancelledIf for any reason there are issues with the above please contact me directly.Thank you again,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you Revdex.com for help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Hi [redacted], Thank you for your reply. I reject this course of action as I paid for these items in cash - they were not financed. I want the a refund in the form of a check that I may deposit directly into my bank account and not be applied directly to my loan.
Regards,
[redacted]
We have sent an initial response to the customer and after speaking with all employees I have a further Response we would like sent to the customer.Greetings,The part has been found to have transmission oil in and outside of the parts. It is under our parts return policy that a part in this condition can not be refunded. This part was ordered via our site, ordered from the manufacturer with the delivery address the customer provided. We did not diagnose or recommend any services or repairs and were sending the solenoid as requested. Unfortunately, during the initial conversations; the return and refund of the parts may have been explained a bit prematurely. After full review of the parts it was found to have been attempted to be installed which caused it to be unreturnable/unrefundable. Full details of our frequently asked questions and return policies can be found here http://www.hondavillageparts.com/return-policy. More importantly a definite list of our No Refund including:There is no return on the following parts or condition of parts: Parts that are installed, damaged (except as damaged by a freight carrier),Part received by you over 30 days ago,Electrical part of any kind except in the case where we deem them uninstalled or the part is in a factory sealed bag.Parts must be in brand new, undamaged, clean, uninstalled, and resalable condition. Any kits must be complete.All original factory packaging must be intact and returned with the part (ie bagged parts must have bag, boxed parts must have box etc).Thank You
Good Morning [redacted],Thank you for the details regarding your sales experience and pending requests. On behalf of Honda Village, I would like to extend our sincerest apologies that you have had to wait for a response from your Salesman. I am collecting all the necessary documents and reviewing your vehicle concerns with the General Sales Manager. I will contact you all updates as the arise. If you would like to contact me directly my information is below.Speak soon,[redacted]Customer Service[redacted]
Greetings [redacted],We apologize for all the issues that have occurred regarding your Parts Order. I have notified our Parts Department of your situation and requested an immediate response and consideration of your request. You should be hearing from someone today. With either a tracking number or a...
full refund.If you do not hear from anyone today. Please contact directly.Thank You[redacted]