Honey Fork Fabrics

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]First and foremost  there is mostly false statements made in this statement. I have copies of all the e-mails sent to [redacted] about the windows.1.I e-mailed asking if the windows arrived and [redacted] responded back that the windows were in and that they were behind because of the wet spring. I have no problem with that. But their statement that they called me is a falsehood.. They told me that the when the were loading the windows on the morning of the install that they heard the broken glass. If it was delivered broken why wasn't it ordered right away My thoughts is that they broke it while sitting in their warehouse or they broke it that morning.I e-mailed [redacted] about the window with out the weather-stripping and they had to come out and look at it. They did not notice it I did that is another false statement.4, I was the one who e-mailed [redacted] once again about the window being upside down and the locking hardware being on the top and not the bottom. I also said that when they came out to look at it that I wanted [redacted] along to see the problem with the window and the caulking. 5. In their response they stated that on Sept 12th that they noticed that the when installing the sash that they noticed the hardware installed wrong. another False statement I e-mailed in Sept. that 2 days after they installed the window that the weather-stripping was already beginning to tear the next day or 2 I noticed that the window was installed with the hardware installed wrongI e-mailed C&K and said I wanted them out on the Sept. 18th to see this all 3 of them came out but only after they called and wanted to deal with it over the phone. 6. [redacted] windows Representative comes and replaces the window I noticed a problem with the spacer for the middle window pane [redacted] comes out to look at it and we noticed the scratches in the window. [redacted] tells me he will have to order another new sash due to the scratches in the window. 7. [redacted] service Rep [redacted] calls me and tells me that they will replace this sash but this will be the last one they will replace! Now all of the windows were replaced due to manufactures problems. so why should it be held against me for their problems. BUT STILL THE CAULKING HAS NOT BEEN RESOLVED.8. The rep comes out again and installs the new window sash when he is cleaning the glass he noticed another scratch on tells me that it will need to be replaced. The location of the scratch determines this he said, he tells me he is just ordering the glass and that he will take apart the window and install they glass I'm not really happy that windows that are less than 6 months old are being taken apart in freezing temperatures and reinstall with sealant. What is the temperature range for using the sealant?      
Regards,
[redacted]

2nd Response to Mr. [redacted]s Revdex.com complaint stating that C&K Services is not telling the truth C&K Services will make one more response to Mr. [redacted]s complaint to the Revdex.com.  In his first letter to the Revdex.com, 95% of Mr. [redacted]s complaints were with the manufacturer of the windows.  The other 5% falls on C&K Services.  As stated in our first response letter, C&K did everything in our power to resolve the window issues that the manufacture created.  C&K is not going to get into a, “he said she said” dispute over who called who first, or who noticed what first.  I can tell you from a C&K Services stand point, when we receive an email, text or phone call from a customer with a complaint we do respond very quickly, as we did with Mr. [redacted]. When Mr. [redacted] noticed a problem with the window, C&K went out to look at the problem, diagnose the problem and then come up with the best solution to the problem.  That is how any problem/issue is handled.  When Mr. [redacted] says he called first (or emailed) first, we don’t dispute this fact, but C&K still must come out to do its own diagnostic check so that we can report it to the manufacturer.  Through this entire process, every phone call, email or text message that was sent to C&K Services was answered within a 24-hour period.  Unless of course the call was made on a Friday, then a return call was made on the following Monday.  As we write this letter today I can happily report that all the issues that needed to be taken care of have been completed.  Caulk was redone twice (to Mr. [redacted]s standards), window glass, new weather stripping and hardware has been installed by factory trained technicians through the manufacturer and C&K Services. Tell us why here...