I recently purchased a 2015 Cadillac ATS Sedan from Honolulu Cadillac and was very satisfied with my purchase experience. The car buying process was not pushy or pressured. We traded a VW EOS convertible in as part of the down payment and received a very fair value for its condition. The service staff was able to detail the car even late on a Sunday afternoon so we could drive it off the lot.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
I received reimbursement because I went directly to [redacted] myself. I sent a new contract Cancellation request form to [redacted] on 15 Dec 2014 along with a letter from [redacted] Service showing the loan for the ** was paid in full on 10/06/2014. Honolulu Buick cannot take credit for the processing of the refund. In fact, [redacted] had no record that Honolulu Buick had ever submitted the contract Cancellation request they said they sent back in Sept 2014. I may have my refund, but I can assure you I will never take either of my two GMC vehicles to be service at Honolulu Buick worst service I have ever experienced.
Thank you
[redacted]
Please be aware I am not the contact for Honolulu Buick GMC Cadillac - Kevin S[redacted] is the general manager at Honolulu Buick GMC Cadillac.Thank you,Angela D[redacted]
I understand your frustration on how this whole transaction went. Your right it was very unprofessional . if you would like to discuss the option of trading in to a new vehicle I would handle the transaction personally to assure you don't have a second horrible experience with us. Please...
feel free to give me a call at [redacted] or my cell at [redacted].
thank you,
[redacted]
After reviewing the customer history we find that the vehicle was in on 01/11/16 with notes that the vehicle was towed in with all dash warning lights on and a dead battery. We have no history showing customer authorization to replace the bad battery at that time. If the check engine light nor...
any other dash warning light are now on it would be due to battery issues. We are happy to check customers battery and check for any fault codes at this time. As far as any body panels not being correctly aligned sine last reoairs we are happy to inspect them at no charge.Thank you,Brian B[redacted]Honolulu Cadillac, GMC, Buick
Unfortunately, Mr. [redacted] purchased a new [redacted] on December 4th which is prior to him receiving this offer with [redacted] of America. Mr. [redacted] will need to contact [redacted] of America to dispute the matter. Listed below is the contact number
This is a 1999 vehicle which makes nearly a 20 year old car. A car of this age may susceptible to problems. If the customer had concerns after picking up the vehicle it should of been brought to our attention right away not many months later. During this time frame a vehicle of this aged may have...
experience additional problems in which we do not feel we are responsible for.
Initial Business Response /* (1000, 11, 2014/06/18) */
We do apologize for the delays in getting the vehicle to the customer, but we had to make sure the car was safe and would pass a State safety inspection. Some of the parts had to be ordered and some of the work needed required that the...
car be sent to the Nissan dealer. These are the reasons for the delays, we wanted to insure a safe vehicle would be sent to the customer. The registration has been completed and the customer has acknowledged receipt.
After reviewing the customer history we find that the vehicle was in on 01/11/16 with notes that the vehicle was towed in with all dash warning lights on and a dead battery. We have no history showing customer authorization to replace the bad battery at that time. If the check engine...
light nor any other dash warning light are now on it would be due to battery issues. We are happy to check customers battery and check for any fault codes at this time. As far as any body panels not being correctly aligned sine last reoairs we are happy to inspect them at no charge.Thank you,Brian B[redacted]Honolulu Cadillac, GMC, Buick
Thank you for your valuable feedback. Yes we misplaced the order, we apologized for any inconvenience.
We have revised our processes so this will not happen again.
Please give me a call at your convenience [redacted] mobile if you like to discuss anything...
further.
Angela D[redacted]
General Manager
Honolulu VOlkswagen
I understand your frustration on how this whole transaction went. Your right it was very unprofessional . if you would like to discuss the option of trading in to a new vehicle I would handle the transaction personally to assure you don't have a second horrible experience with us. Please feel...
free to give me a call at [redacted] or my cell at [redacted]. thank you,[redacted]
Hi [redacted],
My name is Kevin S[redacted] the general manager at Honolulu Buick GMC Cadillac. I understand my service department has not fixed your steering popping noise issue .I understand your frustration and I want to resolve this issue as much as you do.
if you would like to make a appointment to have it looked at again myself and my service manager will ride along with you so we know exactly what sound we need to address. hope to her from you soon.
Honolulu Volkswagen is not at fault. Mr. [redacted] opted out on the recommended diagnostic in replacing his steering control module. He stated he will fix it himself and that he was a mechanic which was noted. Mr. [redacted] Armasiu had his vehicle towed a few days later at Honolulu Volkswagen due...
wanting to reprogram his vehicle. Unfortunately, we weren't able to reprogram his key due to the ECM not working. We recommended he replaced the ECM. Again, Mr. [redacted] opted out on the recommended diagnostic to replace ECM. We compensated him on the diagnostic.
Attention Revdex.com,
0pt;">
I spoke with [redacted] from [redacted] who closed the case March 23, 2015 due to the concerns of [redacted] stated [redacted]
concern is nowhere related to [redacted] and offered her a $50 gift
certificate from [redacted].
I also spoke with [redacted]
and notified her that she is responsible for the cost of any work she approves
to be done at [redacted].
I highly recommended trading her
out of the vehicle to avoid future cost on her current vehicle.
Honolulu Volkswagen is not at fault. Mr. [redacted] opted out on the recommended diagnostic in replacing his steering control module. He stated he will fix it himself and that he was a mechanic which was noted. Mr. [redacted] Armasiu had his vehicle towed a few days later at Honolulu Volkswagen...
due wanting to reprogram his vehicle. Unfortunately, we weren't able to reprogram his key due to the ECM not working. We recommended he replaced the ECM. Again, Mr. [redacted] opted out on the recommended diagnostic to replace ECM. We compensated him on the diagnostic.
Hi [redacted],My name is Kevin S[redacted] the general manager at Honolulu Buick GMC Cadillac. I understand my service department has not fixed your steering popping noise issue .I understand your frustration and I want to resolve this issue as much as you do.if you would like to make a appointment to have it looked at again myself and my service manager will ride along with you so we know exactly what sound we need to address. hope to her from you soon. thanks,Kevin S[redacted]
[redacted]Aloha; Attached you’ll find a current registration for the vehicle in question. This registration was issued by the city on June 7 2016 and mailed to the customer by us to the address provided by them which is listed on the registration. We’d like to at this time request that the Revdex.com close the file and list this item as resoved.Respectfully Michael C[redacted]GENERAL SALES MANAGER [redacted]
Thank you for your valuable feedback. Yes we misplaced the order, we apologized for any inconvenience.We have revised our processes so this will not happen again.
Please give me a call at your convenience [redacted] mobile if you like to discuss anything further.
Angela D[redacted]
General...
We have a written authorization on file.
I recently purchased a 2015 Cadillac ATS Sedan from Honolulu Cadillac and was very satisfied with my purchase experience. The car buying process was not pushy or pressured. We traded a VW EOS convertible in as part of the down payment and received a very fair value for its condition. The service staff was able to detail the car even late on a Sunday afternoon so we could drive it off the lot.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
I received reimbursement because I went directly to [redacted] myself. I sent a new contract Cancellation request form to [redacted] on 15 Dec 2014 along with a letter from [redacted] Service showing the loan for the ** was paid in full on 10/06/2014. Honolulu Buick cannot take credit for the processing of the refund. In fact, [redacted] had no record that Honolulu Buick had ever submitted the contract Cancellation request they said they sent back in Sept 2014. I may have my refund, but I can assure you I will never take either of my two GMC vehicles to be service at Honolulu Buick worst service I have ever experienced.
Thank you
[redacted]
Please be aware I am not the contact for Honolulu Buick GMC Cadillac - Kevin S[redacted] is the general manager at Honolulu Buick GMC Cadillac.Thank you,Angela D[redacted]
I understand your frustration on how this whole transaction went. Your right it was very unprofessional . if you would like to discuss the option of trading in to a new vehicle I would handle the transaction personally to assure you don't have a second horrible experience with us. Please...
feel free to give me a call at [redacted] or my cell at [redacted].
thank you,
[redacted]
After reviewing the customer history we find that the vehicle was in on 01/11/16 with notes that the vehicle was towed in with all dash warning lights on and a dead battery. We have no history showing customer authorization to replace the bad battery at that time. If the check engine light nor...
any other dash warning light are now on it would be due to battery issues. We are happy to check customers battery and check for any fault codes at this time. As far as any body panels not being correctly aligned sine last reoairs we are happy to inspect them at no charge.Thank you,Brian B[redacted]Honolulu Cadillac, GMC, Buick
Unfortunately, Mr. [redacted] purchased a new [redacted] on December 4th which is prior to him receiving this offer with [redacted] of America. Mr. [redacted] will need to contact [redacted] of America to dispute the matter. Listed below is the contact number
color="#0066cc">[redacted]
The car has been fixed and retuned to the customer.
This is a 1999 vehicle which makes nearly a 20 year old car. A car of this age may susceptible to problems. If the customer had concerns after picking up the vehicle it should of been brought to our attention right away not many months later. During this time frame a vehicle of this aged may have...
experience additional problems in which we do not feel we are responsible for.
Initial Business Response /* (1000, 11, 2014/06/18) */
We do apologize for the delays in getting the vehicle to the customer, but we had to make sure the car was safe and would pass a State safety inspection. Some of the parts had to be ordered and some of the work needed required that the...
car be sent to the Nissan dealer. These are the reasons for the delays, we wanted to insure a safe vehicle would be sent to the customer. The registration has been completed and the customer has acknowledged receipt.
After reviewing the customer history we find that the vehicle was in on 01/11/16 with notes that the vehicle was towed in with all dash warning lights on and a dead battery. We have no history showing customer authorization to replace the bad battery at that time. If the check engine...
light nor any other dash warning light are now on it would be due to battery issues. We are happy to check customers battery and check for any fault codes at this time. As far as any body panels not being correctly aligned sine last reoairs we are happy to inspect them at no charge.Thank you,Brian B[redacted]Honolulu Cadillac, GMC, Buick
Thank you for your valuable feedback. Yes we misplaced the order, we apologized for any inconvenience.
We have revised our processes so this will not happen again.
Please give me a call at your convenience [redacted] mobile if you like to discuss anything...
further.
Angela D[redacted]
General Manager
Honolulu VOlkswagen
I understand your frustration on how this whole transaction went. Your right it was very unprofessional . if you would like to discuss the option of trading in to a new vehicle I would handle the transaction personally to assure you don't have a second horrible experience with us. Please feel...
free to give me a call at [redacted] or my cell at [redacted]. thank you,[redacted]
Hi [redacted],
My name is Kevin S[redacted] the general manager at Honolulu Buick GMC Cadillac. I understand my service department has not fixed your steering popping noise issue .I understand your frustration and I want to resolve this issue as much as you do.
if you would like to make a appointment to have it looked at again myself and my service manager will ride along with you so we know exactly what sound we need to address. hope to her from you soon.
thanks,
Kevin S[redacted]
Honolulu Volkswagen is not at fault. Mr. [redacted] opted out on the recommended diagnostic in replacing his steering control module. He stated he will fix it himself and that he was a mechanic which was noted. Mr. [redacted] Armasiu had his vehicle towed a few days later at Honolulu Volkswagen due...
wanting to reprogram his vehicle. Unfortunately, we weren't able to reprogram his key due to the ECM not working. We recommended he replaced the ECM. Again, Mr. [redacted] opted out on the recommended diagnostic to replace ECM. We compensated him on the diagnostic.
Attention Revdex.com,
0pt;">
I spoke with [redacted] from [redacted] who closed the case March 23, 2015 due to the concerns of [redacted] stated [redacted]
concern is nowhere related to [redacted] and offered her a $50 gift
certificate from [redacted].
I also spoke with [redacted]
and notified her that she is responsible for the cost of any work she approves
to be done at [redacted].
I highly recommended trading her
out of the vehicle to avoid future cost on her current vehicle.
Thank you,
[redacted] Store# 254
General Manager
[redacted]
Honolulu Volkswagen is not at fault. Mr. [redacted] opted out on the recommended diagnostic in replacing his steering control module. He stated he will fix it himself and that he was a mechanic which was noted. Mr. [redacted] Armasiu had his vehicle towed a few days later at Honolulu Volkswagen...
due wanting to reprogram his vehicle. Unfortunately, we weren't able to reprogram his key due to the ECM not working. We recommended he replaced the ECM. Again, Mr. [redacted] opted out on the recommended diagnostic to replace ECM. We compensated him on the diagnostic.
Hi [redacted],My name is Kevin S[redacted] the general manager at Honolulu Buick GMC Cadillac. I understand my service department has not fixed your steering popping noise issue .I understand your frustration and I want to resolve this issue as much as you do.if you would like to make a appointment to have it looked at again myself and my service manager will ride along with you so we know exactly what sound we need to address. hope to her from you soon. thanks,Kevin S[redacted]
[redacted]
[redacted]...
[redacted]Aloha; Attached you’ll find a current registration for the vehicle in question. This registration was issued by the city on June 7 2016 and mailed to the customer by us to the address provided by them which is listed on the registration. We’d like to at this time request that the Revdex.com close the file and list this item as resoved.Respectfully Michael C[redacted]GENERAL SALES MANAGER [redacted]
Thank you for your valuable feedback. Yes we misplaced the order, we apologized for any inconvenience.We have revised our processes so this will not happen again.
Please give me a call at your convenience [redacted] mobile if you like to discuss anything further.
Angela D[redacted]
General...
ManagerHonolulu VOlkswagen