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Ms [redacted] Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601- RE: Complaint ID [redacted] Dear Ms [redacted] Advance America, Cash Advance Centers, Inc, (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt, We performed a diligent Search of our records and we have determined we are not responsible for the conduct in the complaint The Complainant states that she was directed to send $in order to receive a loanShe has not been refunded the money she sentAdvance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loanAlso, according to our records, Advance America’s subsidiaries do not have a customer with the same name and address Unfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam callsWe recommend that she continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures Sincerely, [redacted] Compliance Specialist Advance America, Cash Advance Centers, Inc [redacted] Street | [redacted] South Carolina

November 25, via secured email Ms [redacted] Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-RE: Complaint ID [redacted] Dear Ms[redacted] , Advance America, Cash Advance Centers of South Carolina, Inc(“Advance America”) is in receipt of the complaint filed by [redacted] who submitted the above referenced complaint ID and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states that she received a letter stating that she was approved for a loanShe also states that she spoke with an individual named [redacted] and was directed to send various amounts of monies in order to receive a loanAdvance America does not show any open or closed accounts in the name of the [redacted] with the corresponding addressAdditionally, Advance America does not request that consumers pay a fee in advance of receiving a loanUnfortunately, Advance America has encountered complaints of this nature in the pastThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of South Carolina, Incunder any applicable laws, statutes or proceduresSincerely, [redacted] Compliance Specialist

RE: Complaint ID [redacted] Dear Ms [redacted] , Advance America is in receipt of the complaint filed by the complainant who submitted the above referenced complaint IDWe are very sympathetic regarding his experience; however, we do not believe that we are responsible for the conduct referenced in the complaint We have performed a diligent search of our records and have determined that the complainant is neither a current nor previous customer of Advance AmericaFurther, Advance America does not require customers to pay any fees before receiving a loan Unfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam callsWe recommend that the complainant continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures Sincerely, [redacted] [redacted] Compliance Specialist

Dear Ms [redacted] : Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states she applied for a loan and was directed to send various amounts of monies in order to receive a loanAdvance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loanAccording to our records, none of Advance America’s operating subsidiaries have a customer named [redacted] matching the address in the complaintFurther, none of Advance America’s operating subsidiaries transact business with consumers residing in PennsylvaniaAdvance America does not operate brick and mortar locations in Pennsylvania, nor does it offer online loans to Pennsylvania residentsThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such communications in the future, that she not disclose any personal information, and, if appropriate, report this matter to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or proceduresSincerely, [redacted] *** [redacted] *** Compliance Specialist

Dear Ms [redacted] : Advance America, Cash Advance Centers of California, LLC (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states she received an email threating an arrest warrant if she did not pay an outstanding amount of $The email identifies the lender as Cash Advance IncAccording to our records, Advance America, Cash Advance Centers of California, LLC does not have a customer named [redacted] matching the address in the complaintIn addition, Advance America is not affiliated with: “Cash Advance Inc.” This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of California, LLC under any applicable laws, statutes or proceduresSincerely, [redacted] [redacted] Compliance Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10621046, and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] The original contract with the 15% date's back from January until MarchThey sent you the contract from April and even then they did not tell me the the contract was changed from 15% to 17% Could they send the Revdex.com the contract from January until march Regards, Nickie Lewis

March 25, Ms [redacted] Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601- RE: Complaint ID [redacted] Dear [redacted] , According to our records, the customer who submitted the above referenced complaint ID entered into a Customer Agreement (“Agreement”) with the Advance America center located at [redacted] , MO, on February 19, Pursuant to that Agreement, she agreed to repay $on or before March 7, As shown on the agreement attached, the customer agreed to give us a security interest in her checkAs stated on the agreement, she was told that the check would be held without processing until after the due dateOn March 10, she called the center to let them know a check was in the mail, and then on March 11, she stated that a money order was in the mailNeither was receivedShe was not promised that her check would be heldHer check number [redacted] was sent to her financial institution for presentment on March 13, after she had failed to repay any of the amount dueIt was returned to Advance America, unpaid, on March 19, and her account was charged a returned check fee of $As of the date of this letter, she has a remaining past due balance with Advance America in the amount of $ Advance America strives to offer excellent customer satisfactionPart of this excellent customer satisfaction means working with customers to make mutually agreeable payment arrangementsYou may contact this Advance America center at [redacted] , and a customer service representative will assist you with those arrangements This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures Compliance Specialist Advance America, Cash Advance Centers, Inc[redacted] , South Carolina

March 13, Ms[redacted] Revdex.com 0f Upstate South Carolina North Church Street, Suite C Greenville, SC 29601- RE: Complaint ID [redacted] / [redacted] Dear [redacted] , Advance America is in receipt of the complaint filed by [redacted] ***, and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records, and we have determined that we are not responsible for the conduct in the complaintUnfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls [redacted] states that she applied for a loan and was required to pay advance fees using a “greendot moneypack” in order to receive the loan proceedsOur loan process does not include payment in advance of receiving a loanFurther, we do not Show any open or closed accounts in the name of [redacted] *** This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures Sincerely, [redacted] Compliance Specialist

March 26, Ms [redacted] Revdex.com of the Upstate North Church St, Suite C Greenville, SC RE: [redacted] - Case No [redacted] Dear [redacted] : Advance America is in receipt of the complaint filed by [redacted] , and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintUnfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls [redacted] states that he has been harassed via telephone calls to his employer by a man who identified himself as [redacted] and claimed to represent the corporate office of “Cash Advance America.” [redacted] was told that he owed $1,and instructed to send that amount via Money Gram or Western Union to [redacted] ***, Florida We do not show any open or closed accounts in the name of [redacted] Our company does not do business as Cash Advance AmericaOur corporate office is located in South Carolina, and the referenced phone number is not associated with Advance America We recommend that [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, that he report such calls to law enforcement Respectfully,

RE: Complaint ID [redacted] / [redacted] Dear [redacted] , Advance America is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we have determined that although [redacted] is a customer at Advance America, we are not responsible for the conduct in the complaintAdvance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls [redacted] states that he was contacted by someone from “Cash Advance America” letting him know that he qualified for a loan of $3, [redacted] was instructed to send multiple sums of money through a green dot card in order to receive the loan“Cash Advance America” has refused to refund [redacted] the money sent Advance America is a brick and mortar operation that requires consumers to visit one of its centers in order to receive its productsAdvance America does not request that consumers pay a fee in advance of receiving a loanAdvance America is not associated with “Cash Advance America.” Additionally, the phone number referenced in [redacted] complaint, [redacted] , is not associated with any Advance America center Unfortunately, Advance America has encountered complaints of this nature in the pastWe recommend that [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures Sincerely, [redacted] Compliance Specialist Advance America, Cash Advance Centers, Inc [redacted] , South Carolina

October 14, Ms [redacted] Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-RE: Complaint ID [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers of California, LLC(“Advance America”) is in receipt of the complaint filed by [redacted] ***, and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states that after applying for a short-term loan, she was contacted by an individual who claimed to represent Advance AmericaThe caller requested a copy of Ms***’s identification as well as a voided check, which included her bank account number with routing numberMs [redacted] never received any loan proceedsUpon a return call, Ms [redacted] was instructed to complete a MoneyGram transfer for $She refused this directiveSince that time, monies have been withdrawn from Ms***’s accountNeither Advance America, nor any of its affiliated companies, request that consumers pay a fee in advance of receiving a loanAccording to our records, Advance America does not have a customer or an applicant with the name and address providedAdvance America does not have a record of withdrawing funds from Ms***’s financial institutionThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of California, LLCunder any applicable laws, statutes or proceduresRespectfully, [redacted] Liz W [redacted] Compliance Specialist

RE: Complaint ID [redacted] Dear Ms [redacted] , Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the complaint filed by [redacted] we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states she is receiving collection emails for a payday loan she never receivedAccording to our records, Advance America’s operating subsidiaries do not have a customer with the same name and corresponding addressAdvance America’s operating subsidiaries do not transact business with consumers residing in ArizonaAdvance America does not operate brick and mortar locations in Arizona, nor does it offer online loans to Arizona residentsFurther, Advance America is not affiliated with a company by the name of Advance Cash USAThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such communications in the future, that she not disclose any personal information, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or proceduresSincerely, [redacted] [redacted] Compliance Specialist

Dear Ms [redacted] , Advance America, Cash Advance Centers of Florida, LLC d/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states she was told to put a specific amount of money on an iTunes card in order to receive a loanAdvance America does not request that consumers pay a fee in advance of receiving a loanAccording to our records, Advance America does not have a customer with the same name and addressThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such communications in the future, that she not disclose any personal information, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Florida, LLC under any applicable laws, statutes or proceduresRegards, [redacted] *** [redacted] *** Compliance Specialist

Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintUnfortunately, Advance America has encountered complaints of this nature in the pastMr [redacted] states that he applied for a loan online with Cash Advance of America and was approved for a loan in the amount of $2,150.00, if he first sent $to the companyAdvance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loanAccording to our records, Advance America’s subsidiaries do not have a customer with the same name and addressAdditionally, Advance America is not affiliated with Cash Advance of AmericaFurther, neither Advance America, nor any of its operating subsidiaries, transact business with consumers residing in GeorgiaAdvance America does not operate brick and mortar locations in Georgia, nor does it offer online loans to Georgia residentsThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Mr [redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or proceduresSincerely, [redacted] *** [redacted] *** Compliance Specialist

Re: [redacted] Complaint ID: [redacted] Dear Ms [redacted] : Verdana;"> [redacted] of Ohio, Incd/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] ***We appreciate the opportunity to respondIn Ohio, Advance America is registered as a Credit Services OrganizationAdvance America assists customers in gathering information to provide to [redacted] Finance Ohio, LLC (the “Lender”), so that the Lender can make a decision whether to issue a loan to the customerThe customer is approved or denied based on the criteria set by the LenderWhen a customer is approved, the Lender then funds the loan in the amount identified in the Promissory NoteAt the customer’s request, and in consideration of a loan extended by the Lender, Advance America issues a guaranty to the Lender in the amount identified in the Promissory NoteIn the event the customer defaults, the Lender calls for payment on the guaranty to the extent that it is outstandingDue to the customer defaulting on the loan for non-payment, and the guaranty being called by the Lender, the customer will then owe Advance America the unpaid loan amount, which was originally loaned to the customer by the LenderAccording to our records, Ms*** entered into a Promissory Note with the Lender on October 28, On December 24, 2015, Ms [redacted] entered the Advance America center and contracted with Advance America to arrange a refinance of the previous loan with the LenderOn February 21, 2015, Ms [redacted] entered the Advance America center and again contracted with Advance America to arrange a refinance of the loan with the LenderAs of the date of this letter, the loan that Ms [redacted] entered into with the Lender is in current status and has not been assigned to Advance AmericaIf Ms [redacted] would like further information about her loan, she may contact [redacted] Finance Ohio, LLC by mail at [redacted] *** [redacted] , Dept [redacted] , OH or by telephone at ( [redacted] Advance America strives to offer excellent customer satisfaction, and we regret when a customer is dissatisfied with her experience with our companyWe hope that this response resolves the issue to Ms***’s satisfactionThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to [redacted] of Ohio, Incunder any applicable laws, statutes or proceduresRespectfully, Sharon M Mack Sharon MMack Compliance Specialist

RE: Case ID No [redacted] : [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers of Louisiana, LLC (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMr [redacted] states that companies by the names “ [redacted] Services” and “ [redacted] [redacted] Systems” are filing a fraudulent claim against his credit reportAccording to our records, Advance America, Cash Advance Centers of Louisiana, LLC does not have a customer named [redacted] matching the address in the complaintFurther, Advance America is not owned by, or affiliated with, [redacted] ServicesThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Mr [redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Louisiana, LLC under any applicable laws, statutes or proceduresSincerely, Heather G [redacted] Heather G [redacted] Compliance Specialist

Dear Ms [redacted] [redacted] of Ohio, Incd/b/a National Cash Advance (“National Cash Advance”) is in receipt of the complaint filed by [redacted] ***We appreciate the opportunity to respondIn Ohio, National Cash Advance is registered as a Credit Services OrganizationNational Cash Advance assists customers in gathering information to provide to [redacted] Finance Ohio, LLC (“Lender”), so that the Lender can make a decision whether to issue a loan to the customerThe customer is approved or denied based on the criteria set by the LenderWhen a customer is approved, the Lender then funds the loan in the amount identified in the Promissory NoteAt the customer’s request, and in consideration of a loan extended by the Lender, National Cash Advance issues a guaranty to the Lender in the amount identified in the Promissory NoteIn the event the customer defaults, the Lender calls for payment on the guaranty to the extent that it is outstandingDue to the customer defaulting on the loan for non-payment, and the guaranty being called by the Lender, the customer will then owe National Cash Advance the unpaid loan amount, which was originally loaned to the customer by the LenderAccording to our records, Mr [redacted] entered into a Promissory Note with the Lender on December 5, Pursuant to this Promissory Note, Mr [redacted] agreed to repay the loan to the Lender in two paymentsThe first payment, in the amount of $155.78, was due on January 4, He paid that payment to the Lender as agreedOn January 2, 2015, Mr [redacted] made an additional cash payment of $Mr***’s second payment, in the amount of $1,150.62, was due on February 3, On February 3, 2015, he made a cash payment of $When Mr [redacted] failed to make any further payments, his obligation to repay was transferred to National Cash Advance as outlined aboveAs of the date of this letter, Mr [redacted] has a remaining past due balance with National Cash Advance in the amount of $Mr [redacted] states that, on February 3, 2015, he requested an extension to repay his loanNational Cash Advance cannot offer an extension on behalf of the Lender, but Mr [redacted] was eligible for a refinanceWhen Mr [redacted] entered the National Cash Advance center on February 3, 2015, the customer service representative attempted to explain Mr***’s optionsMr [redacted] became visibly upset and he stated that he did not have the 5% buydown amount required to refinance a title loanHe then threw $at her and left the centerThe $was applied to his accountNational Cash Advance strives to offer excellent customer satisfactionPart of this excellent customer satisfaction means working with customers to make mutually agreeable payment arrangementsMr [redacted] may contact his local National Cash Advance center at (***) [redacted] , and a customer service representative will assist you with those arrangementsThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to [redacted] of Ohio, Incor [redacted] Finance Ohio, LLC under any applicable laws, statutes or proceduresRespectfully, [redacted] *** [redacted] *** Compliance Specialist

RE: Complaint ID [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintUnfortunately, Advance America has encountered complaints of this nature in the pastMs [redacted] states that she was told that due to a low credit score, she was required to send $on a card in order to receive the loanAdvance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loanAccording to our records, Advance America’s subsidiaries do not have a customer with the same name and addressFurther, neither Advance America, nor any of its operating subsidiaries, transact business with consumers residing in New JerseyAdvance America does not operate brick and mortar locations in New Jersey, nor does it offer online loans to New Jersey residentsThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such communications in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or proceduresSincerely, [redacted] *** [redacted] *** Compliance Specialist

RE: Complaint ID [redacted] Dear Ms [redacted] , Advance America, Cash Advance Centers of Washington, LLC (“Advance America”) is in receipt of the complaint filed by [redacted] who submitted the above referenced complaint ID and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs [redacted] states that she received an email advising that she was approved for a loanMs [redacted] was directed to send various amounts of monies in order to receive a loanAdvance America does not show any open or closed accounts in the name of the [redacted] with the corresponding addressAdditionally, Advance America does not request that consumers pay a fee in advance of receiving a loanUnfortunately, Advance America has encountered complaints of this nature in the pastThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Washington, LLC under any applicable laws, statutes or proceduresSincerely, [redacted] *** [redacted] *** Compliance Specialist

Re: [redacted] ***–Complaint ID [redacted] Dear Ms [redacted] : [redacted] of Ohio, Incd/b/a Advance America (“Advance America”) is in receipt of the additional information provided by [redacted] in answer to our response to her complaintWe appreciate the opportunity to respondUpon being provided the location at which the incident described in Ms***'s complaint took place, we were able to further research the matterWe have determined that Ms [redacted] regularly accompanies a third party in the Advance America center located at [redacted] , [redacted] , OhioAccording to our records and eyewitnesses, Ms [redacted] has, on many occasions and through various means, attempted to obtain information about the third party’s accountShe has not been able to provide a Power of Attorney for the third party, and center team members have repeatedly advised Ms [redacted] that they are unable to discuss the account with Ms***On the day of the incident referenced in Ms***’s complaint, Ms [redacted] entered the center with the third partyShe became upset about activity on the account, which was shared with her by the third party, and began verbally abusing the Advance America employeesTeam members attempted to resolve the issue, but Ms [redacted] continued being loud and disruptive in the lobby of the center, where other customers were presentMs [redacted] was asked politely to leave the center and advised that the police would be contacted if necessaryWhen Ms [redacted] still refused to calm down or leave the center, team members called the police who escorted Ms [redacted] from the centerThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to [redacted] of Ohio, Incunder any applicable laws, statutes or proceduresSincerely,