Hooter's

RE:
*** *** Case #***
The above-referenced complaint has been received and reviewed by the Legal and Regulatory division of Advance America, Cash Advance Centers, Incon behalf of its subsidiary, *** Small Loans of Ohio, Incd/b/a *** *** *** (“*** *** ***")We have reviewed the complaint and appreciate the opportunity to respond
*** *** *** serves as the Electronic Return Originator for ***, Incd/b/a *** *** (“***”)In this role, *** *** *** collects and transmits the customer’s tax information to ***, who is the tax preparer
According to our records *** *** filed her Federal and State tax returns through *** on January 28, Per *** services, *** *** was charged a tax preparation fee amount of $211.00, and when *** *** elected to receive her tax refund check through a direct deposit refund anticipation check, she was charged $by the issuing bank*** *** elected to sifor audit defense and was charged $By selecting a direct deposit refund anticipation check, ** *** made no upfront payments, but had her total fees of $deducted from her refund anticipation checkThe fees associated with the*** services were explained to *** *** by our center employeesAfter the potential tax preparation fees were disclosed to*** ***, center employees explained all possible refund cap-liens available to *** ***Although her forms were already prepared the center could not have processed
her infomation with *** until *** *** had counted in the service, after being told what the service would cost
*** *** had a federal refund of and a state refund of $before fees.*** *** received a total refund of $after fees, which cleared the bank on February 14,
*** *** *** sympathizes with *** *** situation; however we feel that we have acted in accordance with all applicable laws, statues, procedures and our company policy and no further action is required by us at this time
*** *** *** strives to offer excellent customer satisfaction, and we regret when a customer is dissatisfied with his/her experience with our companyBased on the above, We hope this matter is resolved to your satisfactionIf you require additional information, please contact
me at ***.This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admissionof liability or as a waiver of any rights afforded to *** *** *** of Ohio, Incunder any applicable laws, statutes or procedures
Respectfully
*** ***
Compliance Specialist

July 17,
via email
Ms*** ***
Revdex.com of the Upstate
North Church St., Suite C
Greenville, SC
RE: *** *** - Case No***
Dear Ms***:
The Legal and Regulatory division of Advance America, Cash Advance Centers of Alabama, LLC d/b/a Advance America (“Advance America”) is in receipt of the above referenced unresolved complaint. We appreciate the opportunity to respond
In Ms. *** complaint she alleges the mileage listed on her tax return should not have been enteredAs an agent of E-Tax, our center employees collect and transmit information provided to them by the customer into the E-Tax system, who is the tax preparer, and the customer must consent by signature to filing the return
Advance America strives to achieve excellent customer satisfaction, and we regret when a customer is dissatisfied with his/her experience with our companyWe apologize that Ms.*** had a poor experience with the filing of her tax return, and we are willing to refund the tax preparation fees she paid totaling $
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Alabama, LLC under any applicable laws, statutes, or procedures
Respectfully,
*** ***
Compliance Specialist

Re: *** *** Complaint ID: ***
Dear Ms***: Verdana;">*** of Ohio, Incd/b/a Advance America (“Advance America”) is in receipt of the complaint filed by *** ***We appreciate the opportunity to respond. In Ohio, Advance America is registered as a Credit Services OrganizationAdvance America assists customers in gathering information to provide to *** Finance Ohio, LLC (the “Lender”), so that the Lender can make a decision whether to issue a loan to the customerThe customer is approved or denied based on the criteria set by the LenderWhen a customer is approved, the Lender then funds the loan in the amount identified in the Promissory NoteAt the customer’s request, and in consideration of a loan extended by the Lender, Advance America issues a guaranty to the Lender in the amount identified in the Promissory NoteIn the event the customer defaults, the Lender calls for payment on the guaranty to the extent that it is outstandingDue to the customer defaulting on the loan for non-payment, and the guaranty being called by the Lender, the customer will then owe Advance America the unpaid loan amount, which was originally loaned to the customer by the Lender. According to our records, Ms*** entered into a Promissory Note with the Lender on October 28, On December 24, 2015, Ms*** entered the Advance America center and contracted with Advance America to arrange a refinance of the previous loan with the LenderOn February 21, 2015, Ms*** entered the Advance America center and again contracted with Advance America to arrange a refinance of the loan with the LenderAs of the date of this letter, the loan that Ms*** entered into with the Lender is in current status and has not been assigned to Advance AmericaIf Ms*** would like further information about her loan, she may contact *** Finance Ohio, LLC by mail at *** *** *** ***, Dept*** ***, OH or by telephone at (*** ***. Advance America strives to offer excellent customer satisfaction, and we regret when a customer is dissatisfied with her experience with our companyWe hope that this response resolves the issue to Ms. ***’s satisfaction. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to *** of Ohio, Inc. under any applicable laws, statutes or procedures. Respectfully, Sharon M Mack Sharon MMack Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
I am rejecting the offer because I have already had to submit all applicable documentation to the state department, I will not trust E-Tax with my information again
I would like a refund for the service they did not provide ( the correct filing of my state tax) The E-Tax representative suggested that the branch and I supplied him with that information.
E- Tax owes me and the Advance America branch an apology
Regards,
*** ***

RE: Complaint ID *** Dear Ms***, 11px">Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the complaint filed by *** *** and we are sympathetic regarding her experience. Upon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms*** states she and her family are receiving threatening phone callsAdvance America’s operating subsidiaries do not show any open or closed accounts in the name of *** *** with the corresponding addressFuthermore, Advance America,nor it’s operating subsidiaries, do not transact businesss with consumers residing in the Commonwealth of PennsylvaniaIt does not operate brick and mortar locations there, nor does it allow Pennslyvania residents to enter into online transactions. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms.*** continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures. Sincerely, Heather W*** Heather W*** Compliance Specialist

Ms.***
*** Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-
RE: Complaint ID *** *** *** ***
Dear *** ***,
The Legal and Regulatory division of Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the above referenced complaintUpon receipt of *** *** complaint, we performed a diligent search of our records and we have identified *** *** as a former customer of Advance AmericaAdvance America respectfully states that it is not responsible for the alleged conduct in *** *** complaintUnfortunately, Advance America has encountered complaints of a similar nature in the pastWe have posted a Consumer Alert in all of our locations regarding the dangers of scam calls involving fraudulent collection attempts
*** *** states that he was told he was approved for a $loanAdditionally, *** *** claims that he was instructed to purchase a “vanilla reload network” card and load $onto the card in order to receive the loan proceedsAdvance America’s loan process does not include payment in advance of receiving a loanFurther, Advance America has not operated in the state of Pennsylvania since
According to our records, *** *** opened a Choice Line of Credit account with *** of Delaware, LLC d/b/a/ Advance America on April 19, *** *** has a remaining outstanding balance of $This balance does not contain any fees or interest, which were waived from his account in Advance America is not actively collecting on any Revolving Credit Agreements in the Commonwealth of Pennsylvania
We recommend that*** *** document all details of any such offers in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incor *** of Delaware, LLC under any applicable laws, statutes, or procedures
Sincerely, ** ** ***
** ** ***, M.SCompliance Specialist Advance America, Cash Advance Centers, Inc.*** *** *** *** * ***, South Carolina

RE: Complaint ID ***
Dear Ms***, Advance America, Cash Advance Centers of Tennessee, Inc(“Advance America”) is in receipt of the complaint filed by *** *** who submitted the above referenced complaint ID and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined Ms*** was a previous customer of Advance America, *** *** *** ***, TN However, we are not responsible for the conduct in the complaint. Ms*** states that she applied for a loan online and agreed to make “repayment arrangements” via ACH debitShe states that she sent an email and requested that the debit scheduled for December 26, be cancelled and that she would call in her paymentMs. *** further states that she received an email from “Advance America” advising that notice was received that her ACH scheduled for December 26, had been cancelledHowever, she states that the ACH did go through her account on December 26, which caused her to be charged an overdraft feeShe states she contacted “Advance America” and was advised to fax a copy of her bank statement and she would receive a refund of the overdraft fee charged by her bankMs*** was then informed by “Advance America” that she would not receive a refund as the bank account number on the statement did not match the account that the funds were withdrawn from. Advance America does not have record of a loan with Ms*** where payment was received on December 26, or a loan where payment arrangements were made in November or December As of the date of this letter, Ms*** does not have any outstanding loans with Advance AmericaAdditionally, Advance America does not currently offer online loans to Tennessee residents. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Tennessee, Incunder any applicable laws, statutes or procedures. Sincerely, *** *** *** *** Compliance Specialist

October 14, 2016 Ms*** *** ">Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-2164 RE: Complaint ID *** Dear Ms***: Advance America, Cash Advance Centers of California, LLC(“Advance America”) is in receipt of the complaint filed by *** *** ***, and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms*** states that after applying for a short-term loan, she was contacted by an individual who claimed to represent Advance AmericaThe caller requested a copy of Ms***’s identification as well as a voided check, which included her bank account number with routing numberMs*** never received any loan proceedsUpon a return call, Ms*** was instructed to complete a MoneyGram transfer for $She refused this directiveSince that time, monies have been withdrawn from Ms***’s account. Neither Advance America, nor any of its affiliated companies, request that consumers pay a fee in advance of receiving a loanAccording to our records, Advance America does not have a customer or an applicant with the name and address providedAdvance America does not have a record of withdrawing funds from Ms***’s financial institution. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms*** continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of California, LLCunder any applicable laws, statutes or procedures. Respectfully, *** *** Liz W*** Compliance Specialist

November 25, via secured email Ms*** *** Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-RE: Complaint ID*** Dear Ms***, Advance America, Cash Advance Centers of Idaho, Inc(“Advance
America”) is in receipt of the complaint filed by*** *** who submitted the above referenced complaint ID and we are sympathetic regarding his experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMr*** states that he applied for a loan and was directed to send various amounts of monies in order to receive a loanAdvance America does not show any open or closed accounts in the name of the *** *** with the corresponding addressAdditionally, Advance America does not request that consumers pay a fee in advance of receiving a loanUnfortunately, Advance America has encountered complaints of this nature in the pastThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Mr*** document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Idaho, Incunder any applicable laws, statutes or proceduresSincerely, *** ** *** *** ** *** Compliance Specialist

Hi *** I want to thank you for your help and I want you to know that complaint #*** has been taking care of. The company has cut me a check for the money that was taken from me. They were understanding and they have settle with me. Thanks again

Dear Ms***: Advance America, Cash Advance Centers of California, LLC
(“Advance America”) is in receipt of the complaint filed by *** *** *** and we are sympathetic regarding her experience. Upon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms*** states she received an email threating an arrest warrant if she did not pay an outstanding amount of $The email identifies the lender as Cash Advance IncAccording to our records, Advance America, Cash Advance Centers of California, LLC does not have a customer named *** *** *** matching the address in the complaintIn addition, Advance America is not affiliated with: “Cash Advance Inc.” This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms*** continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of California, LLC under any applicable laws, statutes or procedures. Sincerely, *** ***
*** *** Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I am rejecting this offer because I have made online cash advances with advance america for
years and I have paid them off for yearsI have also done business with them in store as wellThe account number that was given is my online account number and I have email validation that I have done business with this company for years my bank statements will prove this as wellMy account number on my bank statement is different than my checks because online the credit union uses a specific number that is used by them for accounts but it showed clearly that advance america had withdrawn it's payments as well as the 12/26/paymentI spoke with my bank and was advise that my statements show my name and all account activity which includes ach withdrawals from advance america and that is proof and should be sufficient I again have ALL of my correspondence and bank statements and would be more than happy to send them to you again
Regards,
*** ***

normal; background-">March 13,
Ms.*** ***
Revdex.com 0f Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-
RE: Complaint ID ***/*** *** ***
Dear *** ***,
Advance America is in receipt of the complaint filed by *** ***, and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records, and we have determined that we are not responsible for the conduct in the complaintUnfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls
*** *** states that she applied for a loan and was required to pay advance fees using a “greendot moneypack” in order to receive the loan proceedsOur loan process does not include
payment in advance of receiving a loanFurther, we do not Show any open or closed accounts in
the name of *** *** ***
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures
Sincerely,
*** ** ***
Compliance Specialist

Ms
*** *** Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-
RE: Complaint ID*** *** ***
Dear *** ***,
Advance America is in receipt of the complaint filed by *** *** and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintAlso, according to our records, Advance America does not have a customer with the same name and corresponding address
*** *** states that she applied for a loan and was directed by *** *** and then “cash advance America” to send multiple sums of money to “cash advance America” in order to receive a loan of $10,“Cash advance America” has refused to refund *** *** the monies sent
Advance America is a brick and mortar operation that requires consumers to visit one of its centers in order to receive its productsAdvance America does not request that consumers pay a fee in advance of receiving a loanFurther, Advance America does not offer loans in the amount of $10,Advance America is associated with neither “cash advance America” nor *** ***
Unfortunately, Advance America has encountered complaints of this nature in the pastWe recommend that *** *** continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures
Sincerely, *** ***
*** *** Compliance Specialist Advance America, Cash Advance Centers, Inc*** *** *** *** * ***, South Carolina

December 9, 2016 Ms*** *** Via Secure Email
"">Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-2164 RE: Complaint ID ***
Dear Ms***, Advance America, Cash Advance Centers, Inc(“Advance America”) is in receipt of the complaint filed by *** *** and we are sympathetic regarding his experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Mr*** states he was told that he has a loan, and he is being threatened with a court date if he does not pay $within ten days. Advance America’s operating subsidiaries do not show any open or closed accounts in the name of *** *** with the corresponding addressFurthermore, Advance America, nor any of its operating subsidiaries, currently transact business with consumers residing in the State of MarylandAdvance America does not operate brick and mortar locations there, nor does it offer online loans to Maryland residents. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Mr*** continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures. Sincerely, Heather G*** Heather G*** Compliance Specialist

Advance America, Cash Advance Centers of Florida, LLC (“Advance America”) is in receipt of the complaint filed by *** *** and
we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we appreciate the opportunity to respond. According to our records, Mr*** entered into a Customer Agreement (“Agreement”) with Advance America on October 12, Pursuant to this Agreement, he agreed to repay $555.00 on or before October 23, When he failed to repay any of this amount, his personal check #*** in the amount of $was sent to his financial institution for presentment on October 30, and subsequently cleared his financial institutionAs of the date of this letter, Mr*** does not have an outstanding balance with Advance America. Advance America has not had any contact with Mr***Further, Advance America is unaware of any lien against Mr***If Mr*** would like to explain the situation to a supervisor, we encourage him to contact the Advance America customer comment line at (***) *** and his call will be routed to a local supervisor. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Florida, LLC under any applicable laws, statutes or procedures. Sincerely, *** *** *** *** Compliance Specialist

Dear *** ***:
The follow up on the above-referenced complaint has been received and reviewed by the Legal and Regulatory division of Advance America, Cash Advance Centers, Inc(“Advance America") We have reviewed *** *** response and the details other financial hardship, and we appreciate the opportunity to respond
A review of our records confirms that *** *** debt to Advance America is legitimateHowever, Advance America, Cash Advance Centers, Incstrives to offer excellent customer satisfactionPart of this effort includes working with customers who have difficulty repaying their loans to make mutually agreeable payment arrangementsWe encourage *** *** to contact the center that originated her loan to discuss a plan for repayment
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures
*** ** *** Compliance Specialist

RE: Complaint ID #*** Dear Ms***, 11px">Advance America, Cash Advance Centers of ***, Incd/b/a Advance America (“Advance America”) is in receipt of the complaint filed by *** *** and we are sympathetic regarding his experienceUpon receipt, we performed a diligent search of our records and we find that there is not enough identifying information given by the complainant to ascertain if he is, or has been, a customer of Advance AmericaHowever, we are not responsible for the conduct in the complaint. Mr*** states he was directed to send various amounts of monies in order to receive a loanAdvance America does not request consumers pay a fee in advance of receiving a loan. Advance America does not show any open or closed accounts in the name of *** *** with the corresponding address. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Mr*** continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Missouri, Incunder any applicable laws, statutes or procedures. Sincerely, *** ** *** *** ** *** Compliance Specialist

Ms
***
The above-referenced complaints have been received and reviewed by the Legal and Regulatory division of Advance America, Cash Advance Centers, Incon behalf of its subsidiary, Advance America, *** *** *** ** ***, LLC d/b/a Advance America (“Advance America”)We have investigated the matter appreciate the opportunity to respond
Ms. *** came into an Advance America center to have her federal taxes filed on January 31, Her total fees for her federal tax return were $Breakdown of the fees are as follows:
Tax Preparation Fee - $- $coupon = 136.00;
Audit Defense - $49.00; and
DDRAC - $
Ms. *** federal tax return was filed correctly; however, she paid the $DDRAC fee to have her tax return direct deposited into her accountDue to the center’s error, Ms.*** account information was input incorrectly into e-tax; therefore, the refund was not properly deposited into the accountWhen Ms*** brought this to the center’s attention, the center disbursed a check for her refund on February 12, Due to the center’s error, we are refunding the DDRAC of $93.00, please see the attached copy of refund check
Based on the above, we hope this matter is resolved to both your and Ms.*** satisfactionIf you require additional information, please contact me at***
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Florida, LLC under any applicable laws, statutes or procedures
Respectfully,
*** ***
Compliance Specialist
Enclosure

November 25, via secured email Ms*** *** Revdex.com of Upstate South Carolina North Church Street, Suite C Greenville, SC 29601-RE: Complaint ID *** Dear Ms.***, Advance America, Cash Advance Centers of South Carolina,
Inc(“Advance America”) is in receipt of the complaint filed by *** *** who submitted the above referenced complaint ID and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs*** states that she received a letter stating that she was approved for a loanShe also states that she spoke with an individual named *** and was directed to send various amounts of monies in order to receive a loanAdvance America does not show any open or closed accounts in the name of the *** *** with the corresponding addressAdditionally, Advance America does not request that consumers pay a fee in advance of receiving a loanUnfortunately, Advance America has encountered complaints of this nature in the pastThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms*** document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of South Carolina, Incunder any applicable laws, statutes or proceduresSincerely, *** ** *** *** ** *** Compliance Specialist