Hooter's

RE: Complaint ID [redacted] Dear Ms[redacted]:
"">Advance America, Cash Advance Centers, Inc("Advance America") is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintUnfortunately, Advance America has encountered complaints of this nature in the past. Ms[redacted] states that she was told that due to a low credit score, she was required to send $525.00 on a card in order to receive the loanAdvance America's operating subsidiaries do not request that consumers pay a fee in advance of receiving a loanAccording to our records, Advance America's subsidiaries do not have a customer with the same name and address. Further, neither Advance America, nor any of its operating subsidiaries, transact business with consumers residing in New JerseyAdvance America does not operate brick and mortar locations in New Jersey, nor does it offer online loans to New Jersey residents. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms[redacted] continue to document all details of any such communications in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Incunder any applicable laws, statutes or procedures. Sincerely, [redacted] Compliance Specialist

RE: Case ID No[redacted]: [redacted] Dear Ms[redacted]:
"">Advance America, Cash Advance Centers of Louisiana, LLC ("Advance America") is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Mr[redacted] states that companies by the names "[redacted] Services" and "[redacted] Systems" are filing a fraudulent claim against his credit report. According to our records, Advance America, Cash Advance Centers of Louisiana, LLC does not have a customer named [redacted] matching the address in the complaintFurther, Advance America is not owned by, or affiliated with, [redacted] Services. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Mr[redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Louisiana, LLC under any applicable laws, statutes or procedures. Sincerely, Heather G[redacted] Heather G[redacted] Compliance Specialist

class="MsoNormal" "margin: 0in 0in 0pt;">June 30,
Ms[redacted]
Revdex.com of the Upstate
North Church St., Suite C
Greenville, SC
RE: [redacted] - Case No.[redacted]
Dear [redacted]
The Legal and Regulatory division of Advance America, Cash Advance Centers of Alabama, LLC d/b/a Advance America ("Advance America") is in receipt of the above referenced complaint. We appreciate the opportunity to respond
According to our records, Ms[redacted] filed her tax return using the E-Tax system with our center on February 19, Advance America serves as the Electronic Return Originator for E-Tax, Incd/b/a E-Tax Partners ("E-Tax")In this role, Advance America collects and transmits the customer's tax information to E-Tax, who is the tax preparer
In Ms[redacted]'s complaint she alleges the mileage listed on her tax return should not have been enteredOur center employees enter information provided to them by the customer into the E-Tax system and the customer must consent by signature to filing the return
Advance America strives to achieve excellent customer satisfaction, and we regret when a customer is dissatisfied with his/her experience with our companyWe are happy to file an amendment to Ms[redacted]'s tax return at no charge if she will return to the centerMs[redacted] will be responsible for any resulting overage/shortage to the IRS/State of AL once her return is amended
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Alabama, LLC under any applicable laws, statutes, or procedures
Respectfully,
[redacted]
Compliance Specialist
v

Dear Ms. [redacted], Advance America, Cash Advance Centers of [redacted], Inc. d/b/a...

Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience. Upon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states she received a voicemail message from Advance America in regards to her loan application for $30,000.00. She states she called the number back questioning the “manager” on how her personal information was obtained. She states that she has never applied for a loan. The “manager” would not provide her any information. Advance America does not show any open or closed accounts in the name of [redacted] with the corresponding address. Additionally, the telephone number listed in the complaint, ([redacted] ext. [redacted], is not associated with any Advance America center. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms. [redacted] continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of [redacted], Inc.under any applicable laws, statutes or procedures. Sincerely, [redacted] [redacted] Compliance Specialist

background-color: transparent;">RE: Complaint ID [redacted]
Dear [redacted],
Advance America is in receipt of the response to our response to the complaint filed by the gentleman who submitted the above referenced complaint ID. Although we are very sympathetic regarding his experience, as cited in our first response we are not responsible for the conduct referenced in his complaint and thus are not able to refund him any monies.
Unfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls. We recommend that he continue to document all details of any such calls as described in the complaint in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement.
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.
Sincerely, [redacted]
[redacted] Compliance Specialist Advance America, Cash Advance Centers, Inc.[redacted], South Carolina 29306

normal; background-color: transparent;">March 26, 2014
Ms. [redacted]
Revdex.com of the Upstate 408 North Church St, Suite C Greenville, SC 29601
RE: [redacted] - Case No. [redacted]
Dear [redacted]:
Advance America is in receipt of the complaint filed by [redacted], and we are sympathetic regarding his experience. Upon receipt of his complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Unfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls.
[redacted] states that he has been harassed via telephone calls to his employer by a man who identified himself as [redacted] and claimed to represent the corporate office of “Cash Advance America.” [redacted] was told that he owed $1,645.00 and instructed to send that amount via Money Gram or Western Union to [redacted], Florida.
We do not show any open or closed accounts in the name of [redacted]. Our company does not do business as Cash Advance America. Our corporate office is located in South Carolina, and the referenced phone number is not associated with Advance America.
We recommend that [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, that he report such calls to law enforcement.
Respectfully,

Advance America, Cash Advance Centers, Inc. (“Advance America”) is in receipt of the complaint filed by [redacted] and we are...

sympathetic regarding his experience. Upon receipt of his complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Unfortunately, Advance America has encountered complaints of this nature in the past. Mr. [redacted] states that he applied for a loan online with Cash Advance of America and was approved for a loan in the amount of $2,150.00, if he first sent $150.00 to the company. Advance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loan. According to our records, Advance America’s subsidiaries do not have a customer with the same name and address. Additionally, Advance America is not affiliated with Cash Advance of America. Further, neither Advance America, nor any of its operating subsidiaries, transact business with consumers residing in Georgia. Advance America does not operate brick and mortar locations in Georgia, nor does it offer online loans to Georgia residents. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Mr. [redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures. Sincerely, [redacted] Compliance Specialist

Dear Ms. [redacted]: Advance...

America, Cash Advance Centers, Inc. (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience. Upon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states she applied for a loan and was directed to send various amounts of monies in order to receive a loan. Advance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loan. According to our records, none of Advance America’s operating subsidiaries have a customer named [redacted] matching the address in the complaint. Further, none of Advance America’s operating subsidiaries transact business with consumers residing in Pennsylvania. Advance America does not operate brick and mortar locations in Pennsylvania, nor does it offer online loans to Pennsylvania residents. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms. [redacted] continue to document all details of any such communications in the future, that she not disclose any personal information, and, if appropriate, report this matter to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures. Sincerely, [redacted] Compliance Specialist

RE: Complaint ID [redacted] Dear Ms. [redacted],  11px; font-family: Verdana;">Advance America, Cash Advance Centers, Inc. (“Advance America”) is in receipt of the complaint filed by [redacted] we are sympathetic regarding her experience. Upon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states she is receiving collection emails for a payday loan she never received. According to our records, Advance America’s operating subsidiaries do not have a customer with the same name and corresponding address. Advance America’s operating subsidiaries do not transact business with consumers residing in Arizona. Advance America does not operate brick and mortar locations in Arizona, nor does it offer online loans to Arizona residents. Further, Advance America is not affiliated with a company by the name of Advance Cash USA. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms. [redacted] continue to document all details of any such communications in the future, that she not disclose any personal information, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures. Sincerely, [redacted] Compliance Specialist

May , 2015Via UPS Delivery Ms[redacted] Revdex.com of...

Upstate South Carolina 408 North Church Street, Suite C Greenville, SC 29601-2164RE: Complaint ID [redacted]Dear Ms. [redacted],[redacted] of Michigan, Inc. dba Advance America (Advance America) is in receipt of the complaint filed by [redacted], and we are sympathetic regarding his experience. Upon receipt of his complaint, we performed a diligent search of our records, and we have determined we are not responsible for the conduct in the complaint.Mr. [redacted] states he was directed to send various amounts of money in order to receive a loan. Advance America does not request that consumers pay a fee in advance of receiving a loan. According to our records, Advance America does not have a customer by the name of [redacted] with the address provided.This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies.We recommend that Mr. [redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement.This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to [redacted] of Michigan, Inc. under any applicable laws, statutes or procedures.Sincerely,[redacted] Compliance Specialist

Dear Ms. [redacted]: Advance America, Cash Advance Centers of California, LLC...

(“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience. Upon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states she received an email threating an arrest warrant if she did not pay an outstanding amount of $779.61. The email identifies the lender as Cash Advance Inc. According to our records, Advance America, Cash Advance Centers of California, LLC does not have a customer named [redacted] matching the address in the complaint. In addition, Advance America is not affiliated with: “Cash Advance Inc.” This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms. [redacted] continue to document all details of any such communications in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of California, LLC under any applicable laws, statutes or procedures. Sincerely, [redacted] 
[redacted] Compliance Specialist

font-family: 'Times New Roman'; color: #000000;">Ms. [redacted]
Revdex.com of Upstate South Carolina 408 North Church Street, Suite C Greenville, SC 29601-2164
RE: Complaint ID [redacted]
Dear Ms. [redacted]
Advance America, Cash Advance Centers, Inc, (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience. Upon receipt, We performed a diligent Search of our records and we have determined we are not responsible for the conduct in the complaint.
The Complainant states that she was directed to send $400 in order to receive a loan. She has not been refunded the money she sent. Advance America’s operating subsidiaries do not request that consumers pay a fee in advance of receiving a loan. Also, according to our records, Advance America’s subsidiaries do not have a customer with the same name and address.
Unfortunately, Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls. We recommend that she continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement.
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.
Sincerely,
[redacted]
Compliance Specialist
Advance America, Cash Advance Centers, Inc.
[redacted] Street | [redacted] South Carolina 29306

RE: Complaint ID...

[redacted]
Dear [redacted],
Advance America is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experience. Upon receipt of his complaint, we performed a diligent search of our records and we have determined that although [redacted] is a customer at Advance America, we are not responsible for the conduct in the complaint. Advance America has encountered complaints of this nature in the past and has posted a Consumer Alert in all of its locations regarding scam calls.
[redacted] states that he was contacted by someone from “Cash Advance America” letting him know that he qualified for a loan of $3,000. [redacted] was instructed to send multiple sums of money through a green dot card in order to receive the loan. “Cash Advance America” has refused to refund [redacted] the money sent.
Advance America is a brick and mortar operation that requires consumers to visit one of its centers in order to receive its products. Advance America does not request that consumers pay a fee in advance of receiving a loan. Advance America is not associated with “Cash Advance America.” Additionally, the phone number referenced in [redacted] complaint, [redacted], is not associated with any Advance America center.
Unfortunately, Advance America has encountered complaints of this nature in the past. We recommend that [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement.
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.
Sincerely,[redacted]
[redacted] Compliance Specialist Advance America, Cash Advance Centers, Inc. [redacted], South Carolina 29306

normal; background-color: transparent;">March 25, 2014
Ms. [redacted]
Revdex.com of Upstate South Carolina 408 North Church Street, Suite C Greenville, SC 29601-2164
RE: Complaint ID[redacted]
Dear [redacted],
According to our records, the customer who submitted the above referenced complaint ID entered into a Customer Agreement (“Agreement”) with the Advance America center located at [redacted], MO, 64015 on February 19, 2014. Pursuant to that Agreement, she agreed to repay $595.00 on or before March 7, 2014. As shown on the agreement attached, the customer agreed to give us a security interest in her check. As stated on the agreement, she was told that the check would be held without processing until after the due date. On March 10, she called the center to let them know a check was in the mail, and then on March 11, she stated that a money order was in the mail. Neither was received. She was not promised that her check would be held. Her check number [redacted] was sent to her financial institution for presentment on March 13, after she had failed to repay any of the amount due. It was returned to Advance America, unpaid, on March 19, and her account was charged a returned check fee of $20.00. As of the date of this letter, she has a remaining past due balance with Advance America in the amount of $615.00.
Advance America strives to offer excellent customer satisfaction. Part of this excellent customer satisfaction means working with customers to make mutually agreeable payment arrangements. You may contact this Advance America center at [redacted], and a customer service representative will assist you with those arrangements.
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.
Compliance Specialist Advance America, Cash Advance Centers, Inc.[redacted], South Carolina 29306

Ms.[redacted]
Revdex.com of the Upstate 408 North Church St, Suite C Greenville, SC 29601
RE: [redacted] - Case No. [redacted]Dear [redacted]:
The follow up on the above-referenced complaint has been received and reviewed by the Legal and Regulatory division of Advance America, Cash Advance Centers, Inc. (“Advance America") We have reviewed[redacted] response and the details other financial hardship, and we appreciate the opportunity to respond.
A review of our records confirms that [redacted] debt to Advance America is legitimate. However, Advance America, Cash Advance Centers, Inc. strives to offer excellent customer satisfaction. Part of this effort includes working with customers who have difficulty repaying their loans to make mutually agreeable payment arrangements. We encourage [redacted] to contact the center that originated her loan to discuss a plan for repayment.
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.
[redacted] Compliance Specialist

RE: Complaint ID [redacted] Dear Ms. [redacted],  11px; font-family: Verdana;">Advance America, Cash Advance Centers, Inc. (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience.  Upon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states she and her family are receiving threatening phone calls. Advance America’s operating subsidiaries do not show any open or closed accounts in the name of [redacted] with the corresponding address. Futhermore, Advance America,nor it’s operating subsidiaries, do not transact businesss with consumers residing in the Commonwealth of Pennsylvania. It does not operate brick and mortar locations there, nor does it allow Pennslyvania residents to enter into online transactions. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms.[redacted] continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures. Sincerely, Heather W[redacted] Heather W[redacted] Compliance Specialist

RE: Complaint ID...

[redacted]
Dear [redacted],
Advance America is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience. Upon receipt of her complaint, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint.
According to our records, [redacted] entered into a Deferred Deposit Agreement (“Agreement”) with Advance America on December 21, 2013. Pursuant to the Agreement, he agreed to repay $500.00 on or before January 3, 2014. When he failed to repay any of this amount, his personal check # [redacted] in the amount of $500.00 was sent to his financial institution for presentment on January 4, 2014. His personal check #[redacted] was returned to Advance America unpaid by his financial institution on January 9, 2014. On this date, his account was charged a $15.00 insufficient funds fee. As of the date of this letter, he has a remaining past due balance with Advance America in the amount of $515.00.
[redacted] states that he is being harassed with threats of his wages being garnished and by being told to file bankruptcy. Upon investigation, we learned that collections calls in the ordinary course of business have been made to [redacted]. However, the above referenced threats have not been included in these calls in any form. Nevertheless, [redacted] has been placed on our “Do Not Call” list.
This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.
Sincerely,
[redacted]
Compliance Specialist
Advance America, Cash Advance Centers, Inc.[redacted] | [redacted], South Carolina 29306

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10621046, and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are...

rejecting the offer made by the business.] The original contract with the 15% date's back from January until March. They sent you the contract from April and even then they did not tell me the the contract was changed from 15% to 17% . Could they send the Revdex.com the contract from January until march.
Regards,
Nickie Lewis

RE: Complaint ID #[redacted] Dear Ms. [redacted],  11px; font-family: Verdana;">Advance America, Cash Advance Centers of [redacted], Inc. d/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experience. Upon receipt, we performed a diligent search of our records and we find that there is not enough identifying information given by the complainant to ascertain if he is, or has been, a customer of Advance America. However, we are not responsible for the conduct in the complaint. Mr. [redacted] states he was directed to send various amounts of monies in order to receive a loan. Advance America does not request consumers pay a fee in advance of receiving a loan. Advance America does not show any open or closed accounts in the name of [redacted] with the corresponding address. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Mr. [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Missouri, Inc. under any applicable laws, statutes or procedures. Sincerely, [redacted] Compliance Specialist

RE: Complaint ID [redacted] Dear Ms. [redacted], Advance America, Cash Advance Centers of Washington, LLC (“Advance America”) is in receipt of the complaint filed by [redacted] who submitted the above referenced complaint ID and we are sympathetic regarding her experience. Upon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states that she received an email advising that she was approved for a loan. Ms. [redacted] was directed to send various amounts of monies in order to receive a loan. Advance America does not show any open or closed accounts in the name of the [redacted] with the corresponding address. Additionally, Advance America does not request that consumers pay a fee in advance of receiving a loan. Unfortunately, Advance America has encountered complaints of this nature in the past. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms. [redacted] document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Washington, LLC under any applicable laws, statutes or procedures. Sincerely, [redacted] [redacted] Compliance Specialist