Hopkins Aluminum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms*** ***,
Thank you for bringing this matter to our attention. We have reviewed our records and have determined the following:
On Friday December 18, Mr*** contacted Peoples to inquire if the gas service for the location *** *** *** *** *** *** was
still active in his name and a representative advised him that it was. At that time the customer advised the company that the property was sold to a new owner approximately one month ago and requested the service be discontinued immediately. The representative asked Mr*** if anyone would be affected by the gas service being turned off and he stated that he did not know if the home was occupied. The agent advised Mr*** that the company needed to post a notice at the property prior to the disconnection to allow the new owner time to establish service. A supervisor call back was requested
Later that day a supervisor contacted Mr*** and explained that Peoples was not previously notified there was a change in ownership and could not turn off the gas prior to posting a notice at the property. The customer advised he would have the new owner call to transfer the gas service
Effective December 22, gas service at the address was cancelled in Mr***’s name as a result of the current owner calling to transfer the service
On December 29th Mr***’s account was issued a new final bill for service through November 4, based on property records that show the home was sold on November 5,
We hope this information and adjustment have adequately satisfied Ms***’s concerns. If Mr*** has any further questions, he may call me directly at ***
Thank you again for allowing us the opportunity to address this matter
Thank you,
Sara H*** | Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer made a payment of $on 1/9/using his old account number and that payment was refunded to the account holder as the account was final. To date the $refund was not cashed. The company stopped payment on the $and transferred the payment of $to
customer's current final bill balance. Customer filed a PUC complaint regarding this same issue. The company contacted the customer today. Customer verified his complaints are satisfied. An updated statement of account was mailed to the customer. Tell us why here

Our position is that *** *** is responsible for the full balance because her name was the only name on the account. *** *** was listed as an occupant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My claim has not been addressed in a timely manner for what is a great safety concernThe day I contacted Peoples Gas, all parties were interviewedI was told this was the reason for the delay in receiving response in my claim for security measures and lightbulb replacementThis is an urgent matter that I did not want to be involved in I'd like to have the claims process completed so I can be compensated for the extra safety measures that I had to get in order to correct the major lapse in safety protocol due to the technicianThank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They had no business going in my account and it was no delinquent I paid them every month you don't go in any ones account with out telling them I don't like that idea and it has to stop

*** *** is currently on the Company’s CAP budget of $per month. A bill was prepared on 12/2/for a total amount due on CAP of $due 12/27/ This amount included one delinquent budget and one currentOn 12/5/16, *** *** signed up for Automatic
payment. Since the account was delinquent when the Automatic payment application was completed, the delinquent amount of $was taken immediately on 12/5/16. This payment satisfied the CAP budget due 11/28/The current CAP budget amount due of $was due 12/27/16. This payment was taken on 12/27/16; however the payment was stopped by the customer as not authorized. When the payment was debited back to the account on 1/4/17, the automatic payment took the payment againThe next bill prepared on 1/4/for $CAP budget due 1/17/was paid by automatic payment on 1/17/There were no return check fees charged to *** ***. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? My landlord stated to me that I am responsible because I called and reported the gas leak, and since I called the company before him then he isn't responsible for any payment and refuses to cover any expenses from the gas leak
?
Regards,
***? ***

We regret the circumstances that have delayed the repairs to Mr***'s propertyAn email was sent to Mr*** on 11/27/to advise a contractor was coming out this week to make repairsThe foreman received the scheduled date for 11/29/Wednesday from *** ***, the contractorThank you
for giving us the opportunity to get this work completed

On 9/21/Ms*** ***'s claim was closed by letter.? Peoples reviewed the company records and? interviewed? our service technician.? There is no suggestion of? forcible entry, or a decision by Ms*** to not allow the employee and gentleman to enter? her apartment to complete turn on for her neighbor.? ? ? Regarding the security system:? Peoples must respectfully deny this request.? We feel our actions were justified and all? company procedures were followed without incident.? Due to the design of the apartments, it was necessary for our employee to access the neighbor's appliances by going through? Ms***'s? apartment.? We have no control over that.? ? If customer feels the need to have a security system, that would be an issue to be resolved between her and her landlord.? Regarding? reimbursement for the damaged light bulb:? ? As a gesture of good faith, Peoples offered a sum of $to cover the cost of a new light bulb and any inconvenience we may have caused.? If you need additional information, please contact me.? Denice Cl***Customer Relations SpecialistPeoples Natural Gas*** *** *** *** * *** *** ** ***###-###-####***
? ? ? ?

Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review the customer’s concernsCustomer has not contacted Peoples Gas regarding this issue.? In review of the account, Customer contacted Peoples Gas on 10/21/and requested to establish gas
service at *** *** *** *** ** *** ** ***Gas service was active in his name from 10/24/through 06/11/2014.? Final billing was issued on 07/01/requesting payment of $2,with a due date of 07/23/2014.? On 08/22/a final bill collection warning letter was mailed.? Payment was not received and the balance was submitted to a collection agency on 09/03/2014.? The Company position is that the outstanding balance is owed.? Customer will need to work with the collection agency regarding payment of the balance

Let me address each concern separately;? ? People's is conducting gas line work on our streetWe were told, haphazardly, on Monday, that they were turning off our gas and would send someone by to turn it on later that day, none of which happened.? A letter would have been sent to
weeks in advance advising of the work and what to expect? ? On Tuesday morning we were told that someone would be by that day, which also did not happenMy partner had to stay home from workWe can turn service on hours a day and there is no need to miss work for us.? ? Today, Wednesday, I called the operations supervisor and customer service to confirm that our gas would be turned on today and was assured that it and I took off of work to waitWhen I called after the window had passed I was told that the service crew had filed a fax form lateWithin the last few months, Peoples Gas has decided when a customer’s service line is leaking, after main line work, they will repair it at no cost to the customer.? Prior to the change it was the customer’s responsibility to hire a plumber and repair the problem and the cost was on the customer.? (this is also a crew that spent time verbally harassing our neighbor yesterday), ? We could not verify this and would need more information to investigateand we would not have gas until tomorrow? ? Unfortunately the plumber doing the repairs did not fax the paperwork to our office confirming the service line has been repaired which delayed restoration? We still do not have gas, and the operations supervisor is still not reachableThe service is back onMoreover, because we cannot cook we have had to pay for take out that we would not otherwise have doneI will have to miss yet another day at the office tomorrow, and it is still unclear when or if someone is coming to turn our gas back on.We apologize for any inconvience this may have caused.? If the customer would like to discuss this further I can be reached at ###-###-####.? Lynn Petrie? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? However, the information that was provided (that we did not need to be home to have gas turned on) was NOT what we were toldWe were told by the workers, the supervisor, and a People's customer service rep that we HAD to stay home to have service turned onI'd suggest that they work on better communication?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Thank you for giving us the? opportunity to review Ms***'s concerns.? ? On 9/5/Ms***? provided access to her 1st floor home and the basement.? The? company technician turned the gas service on for her 2nd floor neighbor.? ? The company has fully
reviewed this situation and contacted? Ms***.? ? The? outcome is pending further review.? ? ? ? ?

Thank you for contacting Peoples GasPer the information you requested in your inquiry to the Revdex.com.A Capacity Charge is a charge designed to recover the costs that the Company incurs to reserve capacity on interstate pipelinesThe Capacity Charge is also sometimes called a Demand
Charge.Peoples- Equitable Division historically included the rate for the capacity charge with the commodity charge and displayed it on the customer's bill as the Commodity Charge.Beginning April 1, 2015, the Company continued to charge customers the capacity charge, but it was displayed as its own line item on the bill.The information that was discussed on the news was concerning the DSIC SurchargeThis charge funds the repair, improvement and replacement of natural gas pipelines and related infrastructure.The DSIC percentage had been 0.00% since April 1, This was changed on August 1, to -3.87%This is a credit amount and to your billAttached is the updated net billing schedule for Equitable Division effective August 1, Below is a description of how the DSIC charge/credit is calculated.QHow is DSIC applied to my bill?DSIC applies to certain charges on your bill such as the customer charge and delivery chargeIt does not apply to other charges such as gas costsTo calculate your DSIC charge, we add up the total due for each of the DSIC eligible charges and multiply that total by the DSIC percentage (0.35%) to arrive at the DSIC chargeFor example:Total Bill ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? $98.00DSIC eligible charges ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? $54.00DSIC ($* 0.0387) ? ? ? ? ? ? ? ? ? ? ? ? $ 2.09**DSIC does not apply to gas costs (i.eCapacity, Commodity, GCA) or State Tax Adjustment SurchargeWe hope the information provided was helpful and answers your questionsPlease call ###-###-#### if you have further questions

Thank you for taking the time to contact Peoples Gas and providing us with the opportunity to review the customer’s concerns? In review, from September 22, through March 2, gas service at the location *** *** *** *** *** ***? was in MrA*** ***’s name.?
The gas meter at the address is located inside.? Effective March 3, the gas service was transferred to a new ratepayer, *** ***, at her request.? A technician attempted to obtain an actual meter reading for billing on March 3rd at 2:PM; however there was no access inside to the meter.? Therefore, the meter reading to transfer the service was estimated.? ? On March 3, a final bill was issued to Mr*** based on the estimated meter reading of 908.5.? The final bill in the amount of $included a balance of $from the prior month.? On April 21, a final bill collection warning letter was mailed, requesting payment of the $final account balance.? On May 4, the account was submitted to a collection agencyOn May 25, the customer disputed the final bill that was estimated and a Company dispute was entered.? An actual meter reading was scheduled for June 1, 2017.? On June 1st a technician read the gas meter at 908.3, which was lower than the estimated final reading.? The account was rebilled based on the lower actual meter reading and $was due by June 29, 2017.? The final account balance of $was paid on July 11th.? On July 24th the collection agency, Credit Protection Association, removed the $account balance from collection activity due to it being sent in error.? A letter of credit was mailed to the customer’s PO Box and an email copy was provided.? The Company spoke with Mr*** on July 26th and he advised that he was satisfied with the resolution

Account Number:? [redacted]On 4/7/Mr[redacted]'s established new construction gas service to his home at [redacted]? [redacted]? I called Mr[redacted] on 5/4/16.? He? wants reimbursed for his inconvenience and the purchase price
of? one riser and the piping associated with? extending and installing the riser.? ? He agreed to send the company an email detailing his request for settlement of his claim which outlines the? costs involved.? His email will be forwarded to the company Claims Department who will review and get back to him regarding? settlement of his claim.? ? ?

Ms[redacted] Thank you for bringing this matter to our attention and allowing us with the opportunity to review Ms[redacted]’s concerns.? We have reviewed our records and have determined the following:On April 22, Ms[redacted] contacted Peoples Natural Gas regarding property at [redacted]
[redacted].? Ms[redacted] requested the mailing address be updated to [redacted].? Gas service at [redacted] reverted into Ms[redacted]’s name as of April 28, 2015.? Monthly billing statements continued to be mailed to the prior mailing address of [redacted]Gas service at [redacted] was transferred out of Ms[redacted]’s name on April 4, when a new customer called to establish service.Upon receipt of this inquiry, Peoples Gas has confirmed through the Beaver County Assessment Office that Ms[redacted] no longer owns [redacted]The Com**ny has removed the landlord reversion on the account.Peoples Gas strives to provide quality customer service and apologizes for any inconvenience caused to the customer.? Peoples Gas has provided a 20% goodwill adjustment to the account.? A final bill **yment agreement may be established, for the remaining balance of $498.48, by calling ###-###-####, Monday- Friday, from 8:A.Mthrough 5:P.M.If I can be of any further assistance, please feel free to contact me directly at ###-###-####.Thank you, Kristen ECustomer RelationsPeoples Natural Gas