Horizon/Bathselect Reviews (38)
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Horizon/Bathselect Rating
Description: Bathroom Accessories
Address: 3480 Rose Crest Lane, Fairfax, Virginia, United States, 22033
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I am a designer as a trade recommending products for my clientsI must say for the past years I do not remeber having any complaints from my clients for bathselect products or servicesIf I get any negative complaint I will post it here for sure
From: Date: Wed, Aug 23, at 4:PMSubject: Re: Please find below our response to customer complaint Sorry for the trouble and any inconvenience Although we show your order was shipped & delivered back in December ( [redacted] tracking numbers [redacted] , [redacted] and [redacted] ) however you mentioned you returned all back, can you please provide us with an approximate return date or RM Authorization #, or Tracking number so we can resolve this issue Please contact us directly during business hours at ###-###-####Meanwhile we look forward to hear from you soonBest Regards
Overall I have had good experience with this companyThe product quality is 2nd to noneI bought the Nariman Recessed Color Changing Water Powered Led Shower with Adjustable Body Jets and got it installed few weeks agoDelivery was a bit slower than expected (I was supposed to get it in days but it arrived business days)
I have purchased shower set last August, this was the Trialo shower setI read reviews and feedback on Bathselect and found interesting positive commentsI must say after getting this shower set it has been a seamless purchase I am very satisfied everything in the shower set was as stated solid high quality material, and the installation was easyI am going to be back at this website to purchase faucetsHope this will be as good as my previous experience
From: Date: Mon, Aug 21, at 3:PMSorry for late reply since I had to get the complete answer from our factory and service technician.Although the factory warranty does not cover LED lights beyond our Days return policy, however technically the LED shower head lights are to work as long as the shower head is in useIn some cases if shower water in a house has excessive residues namely hard water it may gradually start clocking the microchip dynamo (which is inside the shower head) thus preventing it generating power to light the LED lightsAlthough rarely we run into such customer issue as 98% of our customers who bought this model has been enjoying it for years and years.My recommended solution for this particular customer is to purchase the shower head LED kit, as a courtesy we are willing to install a new LED shower head kit to replace the nonfunctional oneOfcourse we will do (install new LED kit) at a fraction of cost.BTW I am not sure if the customer asked for this service, but I believe from asking our Customer Service Technician that the customer did not ask for it they only wanted a brand new shower replacement Our customer service number is ###-###-#### Best RegardsMaysraBathSelect
The sort of shopping experience I got from Bath Select is unmatched all through my years doing online shopping. The customer service was amazing! they answered my many questions. The order got delivered fast and like I suspected, the shower head was perfect! I am happy shopping with you guys. I will definitely return and recommend to people around.
I got a contract to replace the shower sets in one of my town's local hotels and I did my stop at Bathselect. I got a great deal getting top quality shower heads at an affordable price. The shower heads did not give the plumbers any issue as regards installation. Recently, I got contacted to do some replacement at the hotel's other branch. Thank you Bath Select. Thumbs up.
I found one of the most amazing shower set in the Bath Select store. My partner and I were on a look out for an amazing shower set that will fit well in our bathroom and we discovered this multi colored LED shower head. It is really beautiful and for the price we got it, it is definitely a great deal. I look forward to doing more shopping here especially for my kitchen. May I add also that the item was delivered in 3 days and in superb condition. I totally recommend.
Overall this has been a good experience with Bath select. From product selection to customer service all went smoothly and satisfactory. I got great deal on the Lenox sensor faucet since I ordered 32 of those. The quality of those sensor faucets are just great all parts are solid material no plastic or cheap parts whatsoever.
Overall good experience. We have bought the Lenox gold faucet from Bathselect last February and just had a chance to install it. Very pleased with the quality and the finish. Customer service at bathselect has been always helpful in answering all our questions. Will come back again to this store for future projects.
Overall our purchase with BathSelect has went smooth. The quality of the faucet is probably one of the best that was installed in our bathroom. We bought for our master bathroom the Bravat Chrome Polished Finish faucet. We had great experience with customer service and would recommend bathselect to our family and friends.
Great customer service at Bath Select ...BathSelect Customer Service was professional and efficient in answering all my calls and they took their time in helping me select my showers for my new home. I have had great experience purchasing from BathSelect and the price I paid was a great deal compared to other stores I saw similar showers. All in all was a great experience shopping at BathSelect.
Had purchased from Horizon/BathSelect 12 of the motion sensor faucet for my project in Philadelphia the product was Gold Wella Goose Neck Sensor Faucet and this has been overall a smooth transaction. The motion faucet quality are second to none , all parts were solid brass. BathSelect technical customer service has been great help in answering all my questions. For sure will buy again from Bathselect.
From: Date: Mon, Jul 3, at 12:PMSubject: RE: ComplaintsCase #: *** *** *** *** ***Simi Valley, CA ***###-###-####***@***.com After careful review of customer order and in reference to customer notes regarding our
year product manufacturer warrantyNaturally we do not cover LED light burn out since it is not a manufacturing defect. The customer did state there were no manufacturing defect and everything has been working for the past years We clearly always state on the product warranty that it does not cover LED lights. The customer clearly states that the "LED bulbs" were in working condition when he bought the product. And our Customer Care Representative did a diligence for the customer to provide some cleaning instruction for removing water residue.At this time we are not sure why the customer feels they can get a brand new one.SincerelyMaysra
I would highly recommend Bathselect since I had nothing but great experience. The quality of the shower set I purchased was by far better than any other shower I purchased in the past. All part of the shower seems to be very well built no plastic whatsoever and all parts feels heavy and sturdy. Customer service at bathselect had answered all my questions professionally so I was confident in their products. Would recommend them for sure.
Our bathroom projects went fine and we had such a great experience with BathSelect. For sure we will always check BathSelect website for any future projects. Customer Service at BathSelect have always answered professionally our questions and we never had to wait for a call back.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The person at BathSelectcom said that I did not buy my LED shower head with them Actually, I bought it from *** *** but BathSelect and *** are all part of Horizon Group Their response is preposterous in that Bath Select told me that they are one of the same organization aka Horizon Group Bath Select was able to look up my order and provide me with customer service I am not certain what their business affiliations are with *** *** but I believe *** is a branch of Bath Select and their are both part of Horizon Group where my payment for the LED shower head unit went($USD paid by my *** account on 03/16/to Horizon Group, Invoice #*** If I have to file a new complaint to Revdex.com on *** ***, I will do that also Please advise, because this is beginning to consider other action if necessary!Regards,
*** ***
Bought from BathSelect the Cecilia Stainless Steel Shower Set with concealed mixer and I must say the quality is superior all parts are made of stainless steel no plastic external or internal parts. Bath Select customer service was helpful in providing a link to installation instructions and they answered all my questions. Will buy again!
Horrible...this company is subpar cannot technically support their own products and does not know how to provide proper customer service!