Horizon/Bathselect

From: <[email protected]>Date: Mon, Aug 21, 2017 at 3:57 PMSorry for late reply since I had to get the complete answer from our factory and service technician.Although the factory warranty does not cover LED lights beyond our 90 Days return policy, however technically the LED shower head lights are  to work as long as the shower head is in use. In some cases if shower water in a house has excessive residues namely hard water it may gradually start clocking the microchip dynamo (which is inside the shower head) thus preventing it generating power to light the LED lights. Although rarely we run into such customer issue as 98% of our customers who bought this model has been enjoying it for years and years.My recommended solution for this particular customer is to purchase the shower head LED kit, as a courtesy we are willing to install a new LED shower head kit to replace the nonfunctional one. Ofcourse we will do (install new LED kit) at a fraction of cost.BTW I am not sure if the customer asked for this service, but I believe from asking our Customer Service Technician that the customer did not ask for it they only wanted a brand new shower replacement  Our customer service number is ###-###-#### Best RegardsMaysraBathSelect

Dear [redacted], Unfortunately, this product was NOT ordered from us at BathSelect.  You also said in your complaint you bought it from [redacted] so why did you file complaint on Bathselect. How can we even try to solve your problem if you did not buy from us.In technical...

concern to your issue,you mentioned it is possible that the valve was installed backwards.  I would say the first step is to reverse the installation to be sure it was not installed backwards.  I hope this is of some help to you. Thank you,Customer ServiceBath Select

I am a designer as a trade recommending products for my clients. I must say for the past 7 years I do not remeber having any complaints from my clients for bathselect products or services. If I get any negative complaint I will post it here for sure

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: BathSelect's warranty "DOES" cover the LEDs and in fact in a court of law it could be argued that they are warrantying the LEDs for life not just 5 years. Here are their own words from their warranty: "Please note the LED Shower Lights would last the lifetime of the shower, simply they will never run out. "The shower was used in a normal shower installation, was installed properly, was not misused and the shower was only subjected to normal service/use. Obviously the LEDs are defective because they only lasted 2 years. Their warranty states "FULL 5 Year Warranty" and "BathSelect will replace, FREE OF CHARGE, during the warranty period, any part or finish which proves defective in material and/or workmanship under normal installation, use and service. " It does not get any clearer than that. Therefore, I fully disagree with their explanation and cannot believe they would even try to argue this point because if I took them to court they would lose. In my opinion they are blatantly lying about what is stated in their warranty.Here is BathSelect's Full 5 Year Warranty information for their LED Color Changing Showers which can be found on their website at this link:[redacted]We at BathSelect guarantee full 5 year manufacturer warranty on all our LED Showers including the following finishes: Oil Rubbed Bronze Led Shower, Brass, Brushed Nickle, Stainless Steel and Gold Plated. Please note the LED Shower Lights would last the lifetime of the shower, simply they will never run out. This warranty does not cover any damage as a result of misuse, abuse, or neglect. BathSelect will replace, FREE OF CHARGE, during the warranty period, any part or finish which proves defective in material and/or workmanship under normal installation, use and service.

From: <[email protected]>Date: Wed, Aug 23, 2017 at 4:26 PMSubject: Re: Please find below our response to customer complaint Sorry for the trouble and any inconvenience.  Although we show your order was shipped & delivered back in December ([redacted] tracking numbers...

[redacted] ,[redacted] and [redacted]) however you mentioned you returned all back, can you please provide us with an approximate return date or RM Authorization #, or Tracking number so we can resolve this issue Please contact us directly during normal business hours at ###-###-####. Meanwhile we look forward to hear from you soon. Best Regards

From: <[email protected]>Date: Mon, Jul 3, 2017 at 1:38 PMSubject: RE: ComplaintsTo: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted] Please find our response to the following complaint Case #: [redacted]Tucson, AZ...

[redacted]###-###-####[redacted].com In reference to customer notes regarding shipment progress, Our website shows the product will ship in 5 Business Days ....customer should not confuse definitions of "deliver" and "ships"."Ships" stands for order being processed and consign from our warehouse.It takes up to 5 days to process and prepare the order.And it takes 5-7 business days to deliver, depending on customer's location.Plus, we offer customer FREE shipping so in this scenario customer did receive the order in less than 2 weeks ( order placed on 11/02/2016 and package was delivered on 11/15/2016...[redacted] Tracking #[redacted] )As for customer notes stating the digital mixer is not working we can always replace any defective part as long as customer ships defective item back(so our technician can inspect). As we made some research on e-mails, our customer service representative stated that defective item should be sent back in order to get the replacement.  Unless we got the defective item back we were not able to ship the replacement.We will extend the offer to customer and send customer a replacement part when we do receive the non working part.SincerelyMaysra

From: <[email protected]>Date: Fri, Jul 29, 2016 at 3:30 PMSubject: RE: Unanswered complaintsTo Dear [redacted], We understand your frustration in this matter and we would like to assist you in this matter.    I understand you made your purchase based on our...

Revdex.com rating you saw on [redacted] (we never in the past or present posted Revdex.com on our site).  We focus on customer satisfaction and try to accommodate their needs as best we can.  Unfortunately, our product warranty is extended for a 90 day period; product issues after that period are not covered under our warranty.  Occasionally, on case by case basis we may accept exchanges on products up to 120 days after the purchase, but your complaint was filed well over 300 days (8/22/2015) and  your date of purchase was (9/22/2014).  Unfortunately, we cannot issue return or exchange on this product. On the other hand if you believe this issue is a manufacturing defect we will be more than happy to provide you with the factory contact email. Please let us know if you have any further questions. Thank you,Customer ServiceBath Select

I have purchased shower set last August, this was the Trialo shower set. I read reviews and feedback on Bathselect and found interesting positive comments. I must say after getting this shower set it has been a seamless purchase I am very satisfied everything in the shower set was as stated solid high quality material, and the installation was easy. I am going to be back at this website to purchase faucets. Hope this will be as good as my previous experience.

I was searching for an automatic faucet for my bathroom and I found at bathselect great selections. I bought couple of those and must say overall Im very pleased with the quality of those faucets and price was unbeatable. Customer service was extremely friendly they assisted me all the way with the installation instruction manual. No doubt I am going back again soon as I will be buying shower set for my new project. Well done bathselect and thanks for great shopping experience.

I purchased shower set last August, this was the Trialo shower set. I read reviews and feedback on Bathselect and found interesting positive comments. I must say after getting this shower set it has been a seamless purchase I am very satisfied everything in the shower set was as stated solid high quality material, and the installation was easy. I am going to be back at this website to purchase faucets. Hope this will be as good as my previous experience.

good deals

Placed my order on Saturday and got it on Thursday with free shipping, the price was amazing. my shower has been installed well over a year now and I love the led functions. Will be buying from bathselect again

When I saw the shower sets and prices at bathselect I was not sure if such showers would fit my upscale bath renovation however I called bathselect and was assured the quality is as good as any top brand. I purchased the Venice Rectangular Thermostatic LED Shower Set for Sale at $2680. This was purchased back in March 21, 2016. Everything is very well built, and has a great feel to it. the led shower is amazing and the body sprays just what I was hoping for. My contractor even took the name and number since he had other project to do. I would buy from this website again.

Also Thank you Customer service at Bathselect

This was by far the best purchase I made this year. I remodeled my master bath and got the shower and the faucet from bathselect. The shower quality was best I have seen and the the price was just right even on the lower end of my budget range. I love love the led faucet amazing. Will shop again next year for my guest bathroom remodel.

Overall I have had good experience with this company. The product quality is 2nd to none. I bought the Nariman Recessed Color Changing Water Powered Led Shower with Adjustable Body Jets and got it installed few weeks ago. Delivery was a bit slower than expected (I was supposed to get it in 5 days but it arrived 7 business days)

I want to let everyone know not to ever buy anything with this company I put in a request to buy a shower set Payed over $700.00 a week before I go on vacation they said 5 to 7 days so I told my guy who was going to remodel my bathroom to expect it in the mail while I was gone so week went buy and nothing I went on vacation thinking it would arrive 2 days before I come home my guy calls me and tells me the shower never arrived now almost 14 days later so I called and the guy witch I believe is a sales man named m[redacted] said they were back order on brushed nickel in wish it was what I ordered very upset I agreed on a mate finish product witch is good but not the one they sent so I come home witech out a shower having to shower at family members house finally the shower arrives I open the box and it's a chrome finish sprayed with like a can of silver color when I touched it the paint came out in my hands at that point I went crazy over 20 days I have no shower and a product that if I installed it on the first shower the paint will all come out with the hot water so please please do not buy with this company they are a scam and m[redacted] the guy that works for them is very rude and said to me that have nothing to do with it because he does not work at shipping please if you don't want to be ripped off don't buy with this company

Just want to say thank you bathselect for the amazing customer service you provided. Very pleased. All my orders where a great purchase. Worth EVERY penny!