Horizon Hobby Reviews (%countItem)
Horizon Hobby Rating
Address: 2904 Research Rd, Champaign, Illinois, United States, 61822-1092
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Makes awesome planes at a great price! Website is well organized and tech support is fast!
I just called them this morning to let them know I did not receive my son’s birthday gift they act as if they didn’t care and told me I had to wait on a *** investigation. Not taking me the customer into consideration the one who spent his money and did not receive the product
This is a product issue.
I've purchased *** from Horizon Hobby in December. It would not install. I followed all the trouble shooting errors including trying to install on an entirely different computer to no avail.
I returned the program and purchased another program with the same error code.
I've looked into lodging my complaint in the forum specific to HorizonHobby called *** and it told me my comment was "notallowed" to be posted. It appears other complaints that have been posted from consumers identifying the exact same issue have been "locked" or otherwise removed.
I'm concerned the program is flawed and still being sold and advertised to the public.
I have reached out via email directly to Ms..
Ms.,Horizon Hobby received your Revdex.com complaint and we are very sorry to hear you had a bad experience, especially with the ***. This has been our #1 best selling product for many years. It is extremely rare that we hear of a defect with this product. Occasionally there is a system requirement issue; which is why we list the system requirements and offer multiple ways to reach the *** support line if you need assistance verifying compatibility prior to the purchase since software can not be returned after it is installed. That said, I did find a purchase for you through *** in December and on January 6th a return of this item was authorized. We received the return and a refund was given on 1/30/20. We see a new purchase in February for the same item.. Is it the software order from February you are actually having a problem with? Is this the same or similar problem you had with the first software order we allowed the return on? Have you reached out specifically to the software support team for this product? What error code are you receiving? Here is the link to the *** support team but you are welcome to just respond to this email as well. https://www.***.com/contact.phpBest regards,***Call Center ManagerHorizon Hobby
I placed an order on 11/30/2019 for a combo deal on tower hobbies website. I get shipping notification for two different packages to be delivered on 12/5/2019 and 12/6/2019. A pricing error occured causing the combo price to be cheaper than they intended. Money was pulled from my account and the order was shipped. As of today my order has been rerouted in transit to be returned to sender as the request of tower hobbies. Under the tower hobbies policy, it states an order can not be changed or cancelled after it has been placed. It does not list an exception with that statement.
Thank you for the opportunity to respond to this complaint from *** Tower Hobbies regrets any dissatisfied customer. Over our 48 years of business we have strived to avoid making any pricing error on our part, apparent to our customers. Typically we will just accept the error and satisfy the customer. However, we do have a published policy to cover an event in which we cannot absorb the pricing error. PRICE AND/OR DESCRIPTION CHANGESAll prices, pictures and descriptions on this site and all other Tower Hobbies publications are subject to change. Tower Hobbies maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Tower Hobbies reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.In the particular event *** is referring to, the magnitude of the error was beyond a financial loss that our company could ignore. A $450.00 item was inadvertently priced at $0. This happened on a Friday and was not caught during our business hours. The result was a weekend of social media sharing that helped to spread the word of this deal and several hundreds of orders were placed for this item. When it was discovered Monday trailers of packages had been pulled by our shipment carrier. Tower Hobbies had to take drastic action to contact our shipment carrier and re-direct packages back to our company. Upon receipt and check-in of the product, the refunds are issues. The shipment carrier couldn’t not guarantee they could stop the packages and we had to be sure of the status before we could issue refunds. *** received a refund on the 9th of December. The refund was sent to his *** account. Tower Hobbies will not be honoring the sale at the errored price. Nothing from his order will be delivered to ***. We regret that this inadvertent pricing error occurred and understand the disappointment it left our valued customers experiencing. Our sincere apologies again to *** and we will use our inadvertent error policy in this situation. Best regards,Pat *** Call Center ManagerHorizon Hobby/Tower Hobbies
I am rejecting this response because: I have a message that states the price will be honored. Also in the policy, it states orders can not be changed or cancelled once they are placed.
1. There was 1 consumer who privately asked via *** messenger if Tower Hobbies would be honoring the sale price of the ***. It is very common for a consumer to buy an item during a sale and when the price goes back up, yet their order has not yet shipped, they want to confirm they will get the sale price since they placed the qualifying order during the sale. Our common answer and response is Yes, which is what I responded. Within moments I corrected that answer on the same forum as I didn't realize we were NOT talking about a sale price of several dollars difference, but an item actually being listed at $0 in error. I corrected myself but only the initial response was shared on social media, not the correction. I did ask the one person I corresponded with to post my correction but he refused.
2. We do publish that you cannot cancel or change an order once it is placed but every company has the right to create an exception to protect themselves. Example: If we do not catch a purchase is fraudulent until it ships, we have the right to bring it back prior to successful delivery. We had our legal council check and the online contract for sale is complete only when the package successfully delivers and the recipient inspects and accepts the package as is. If the sale was completed upon delivery, the consumer would have no protection from packages that arrive damaged, defective or inaccurate. Our goal is to satisfy our customers so we have a successful relationship and healthy business. A major inadvertent, yet costly, error is not a consumer's WinFall if there is an opportunity to prevent it.
Pat
I am rejecting this response because it is not an acceptable outcome. Tower hobbies was once a great company and to some it may still be. My parents use to buy from Tower hobbies all the time when they flew planes. I have been told Tower Hobbies have had pricing errors in the past and honored them. This item was suppose to be a birthday present but if Tower Hobbies won't make this sell right, then I will have to break the bad news to the birthday boy. It's already been a few weeks past and he is still waiting for it. Tower hobbies has made no effort to make this right and I no longer plan to do any business with Tower Hobbies or any other stores associated with them. Tower Hobbies does not try to keep a good relationship with customers from what I have read and seen. Keep a customer for life by honoring a purchase!
I bought a product of theirs for an advertised price they charged my account sent me shipping info, then decide they can select and choose who got the deal another didn't and stopped shipping and no refund issued.
Thank you for the opportunity to respond to this complaint from *** in TX. Tower Hobbies regrets any dissatisfied customer. Over our 48 years of business we have strived to avoid making any pricing error on our part, apparent to our customers. Typically we will just accept the error and satisfy the customer. However, we do have a published policy to cover an event in which we cannot absorb the pricing error. PRICE AND/OR DESCRIPTION CHANGESAll prices, pictures and descriptions on this site and all other Tower Hobbies publications are subject to change. Tower Hobbies maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Tower Hobbies reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.In the particular event *** is referring to, the magnitude of the error was beyond a financial loss that our company could ignore. A $450.00 item was inadvertently priced at $0. This happened on a Friday and was not caught during our business hours. The result was a weekend of social media sharing that helped to spread the word of this deal and several hundreds of orders were placed for this item. When it was discovered Monday trailers of packages had been pulled by our shipment carrier. Tower Hobbies had to take drastic action to contact our shipment carrier and re-direct packages back to our company. Upon receipt and check-in of the product, the refunds are issues. The shipment carrier couldn’t not guarantee they could stop the packages and we had to be sure of the status before we could issue refunds. *** received a refund on the 15th of December. The refund was sent to his credit card issuing bank and it is now up to his bank to post on his account. Tower Hobbies will not be honoring the sale at the errored price. Nothing from his order will be delivered to *** We regret that this inadvertent pricing error occurred and understand the disappointment it left our valued customers experiencing. Our sincere apologies again to *** and we will use our inadvertent error policy in this situation. Best regards,Pat Warnick Call Center ManagerHorizon Hobby/Tower Hobbies
I am rejecting this response because: This a common tactic for huge companies to screw the little guy, but there are laws that protect the buyer from mistakes that happen just as I told y'all during the email there where around two hundred orders that where filled and shipped and they got their order. This seems like the classic bait and switch tactic with a little bit of false advertising as well.
Bait and switch - This is advertising one product and substituting a similar product at a higher price, claiming the advertised product is unavailable or sold out.The product did ship out yall decided not to honor the advertising error and only picked and chose which orders yall dictated customer's would get and others that didn't. Pricing errors do happen and when they happen normally the company will reach out with a explanation as to where yall handled this in the worse possible way imaginable. Company policies are not law. The only way I got a refund was to call my card issuing bank and telling them you guys ripped me off and where taking you're time because you're customer based gave the company a million dollar loan with no interest. So my bank gave me a refund not tower hobbies. Better communication skills between customers and business would be great. Only writing this review so others can see the shady practices from tower hobbies.
Tower Hobbies did not for a minute believe that any customer that purchased the Capra RC vehicle with the inadvertent pricing error of $0 would be happy that we would not fill the orders we could stop due to this error. We were grateful for the loyal customers who felt it was “too good to be true” and demonstrated understanding that it was just an inadvertent error. Their support is why we love our loyal customer base. The only customers that received the free product were the orders we could not get stopped and get directed back to us. Typically this was because the customer was geographically located in a 1 day shipping zone from the closest warehouse we shipped from. There simply was not enough time to stop the order from arriving, even though we tried. Because the consumer had taken possession of the goods, there was nothing we could do but to honor the deal. Those who had not taken possession were not so lucky. This is NOT bait and switch as we did not obligate the customer to take anything at all. We worked through getting everything back and refunding the customer. This was an inadvertent pricing error.www.merriam-webster.com › dictionary › bait and switchNov 19, 2019 - Definition of bait and switch. 1 : a sales tactic in which a customer is attracted by the advertisement of a low-priced item but is then encouraged to buy a higher-priced one.Again, Tower Hobbies regrets the error occurred and fully understands the disappointment of those who did not receive the Capra product at $0.00. Pat WarnickSales & Service ManagerTower Hobbies
I had a spectrum reciever loose bind with the transmitter causing an expensive rc plane to crash I called horizon and told them what happened, I sent it to them then a rep called after all the others I talked to where going to replace it this one lied to me and wouldnt replace it im very dissatisfied I will never do business with this company again
To whom it may concern,
Kindly I purchased five Arrma radio control models from Europe made in the USA last year with two years warranty.
The problem is that the shop from where I purchased them closed and I can't make contact with them so I wrote to the main company in USA on email:
[email protected]
I received an automated email to contact Horizon hobby on email:
[email protected] and
http://horizonhobby.kayako.com/
They replied back and first they wanted the receipt and I sent them the PayPal receipt then they told they can't help me because I didn't purchased the items directly from them, then another person told me because I purchased them from Ebay, in short words in my opinion they are trying to avoid the warranty after I spent all that money on an American product, I am very disappointed they are treating me different because I am a foreigner instead of assisting me because I purchased their products although I had to pay the postage and duty.
Thanks in advance
Yours sincerely
Unfortunately Hobbico, Inc. the distributor of the ARRMA Nero filed for Chapter 11 bankruptcy in January 2018. It was then announced that Hobbico, Inc. had filed for Chapter 7 bankruptcy and went into liquidation. On April 6, 2018 Horizon Hobby, LLC (who he is now contacting for warranty) purchased the RC hobby assets of Hobbico through their bankruptcy proceedings. The E Bay retailer that was used is not part of the ARRMA/Horizon Hobby network and therefore we cannot guarantee that you purchased a brand new item. Horizon Hobby, LLC assumed no product liability on products purchased before April 6, 2018. We can only accept a claim if you bought directly from Horizon Hobby after that date. Horizon Hobby, LLC did not stock or sell the ARRMA Nero and has no inventory of the correct replacement parts.
I am rejecting this response because:
The retailer that we purchased the new Arrma models from responded to our email finally and he requested us to send him the motor so he could send to the company for replacement under warranty. The motor is a disposable item and we had to open it to see what was wrong because I have another model like it so I didn't want to go through this again and to take some photos to show the damages that occurred to the retailer or company as we normally do in Europe without the need to send the item back to the factory because it will take time and we would not be able to use the model but if they would have send a replacement we already would have received it.last time that we made a warranty claim with the same model it was accepted but it took us more than six months to receive a response after we had sent the defective item to the seller and he sent it to the company and they decided in our favour. So we are not ready to send the defective item and wait for another six months until we have a reply maybe after all they don't decide in our favour because I can't trust them because they made it very difficult for just a motor after I spent all that money and purchased five Arrma models although I live abroad. Maybe if I lived in the US they would have treated me differently.
I’m having trouble getting through to a manager, every time I ask for a manager I get the run around ! I bought a transmitter and had 3 RC helicopter crashes with. I sent it back to them they said they couldn’t find a problem with it, but I told them it happens very rarely.
Customer C2*** SP*** was replaced on 06/10/2019 and delivered on 06/13/2019. If you have any questions or concerns please contact our Product Support at 877-504-0233. For technical assistance please contact our Product Support Team at 877-504-0233, representatives are available Monday-Friday, 8am-6pm (CST).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
The product was marketed as GPS enabled technology for that would have a virtual fence for the product.
The product number is HBZ5400
This product had lost connection with my remote controller and did not respond once airborne.
I contacted the company with in 10 minutes of the incident which they responded by saying there is no GPS on the product which is clearly marked on the box and warranty does not cover fly aways which should not happen based on their marketing.
I would have not purchased this product, as there are many cheaper versions that doe not have the GPS technology.
Our customer reported issues with his HBZ5480 Champ S+ and emailed in on 01/13/19 for help. The Champ airplane dose come with GPS, but does not include any GPS transponder locator function. As per our warranty fly-aways are not covered. After receiving the customer’s proof of purchase, a courtesy plane was replaced on 01/23/2019, order number M878771. All warranty claims are subject to inspection by our Service Center, per our standard date of purchase free from manufacturer defect policy. If you have any concerns or questions, please contact our Product Support at 877-504-0233. Horizon Hobby support representatives are available Monday-Friday, 8am-6pm CST.
Tell us why here...
this company used fedex to ship my packages one was lost and fedex clains that I file a c lost claim buth horizon hobby refused the package was lost and now I am out 350.00
Hello, we tracked the box in question (*** and it does show there was a delivery exception on 1/11/2019 per Fed Ex however, they were able to deliver it with a signature on 1/15/2019. This shipment required a signature and on the 11th Fed Ex was not able to contact you to sign for the package.
Had the esc in my year old Arrma Outcast give out the green flashing led of death. Sent Horizon a support ticket describing my problem and instantly had an rma submit form to print out and mail in with the esc. Shipped out the esc to them and it arrived at their office on a Friday and by Monday afternoon had a brand new esc shipped out to me. Package was at my door 2 days later.
Also recently purchased an rc and it was missing the clip to hold down the motor wires and they shipped me out the entire radio box set that included this part no questions asked. Will definitely buy more products from them in the future.
After purchasing a Horizon Hobby product from a local hobby store, there was a failure that required attention. After a brief email consultation with a Horizon Hobby associate, and a valid proof of purchase, they replaced not only the failed item, but the complete package that the item had been purchased as. They shipped it immediately and at no cost to me. A++
Earlier this year I bought an Arrma RC Truck from Horizon Hobby where after a few weeks I had some issues with a part. They replied my email only minutes after asking for basic proof of purchase which I sent right away. Few minutes later they replied saying a replacement was already in process and got it delivered within a week. They didn't ask how my part got damaged, they provided 100% support for their product. Few months later another part got broken which I sent a picture, they again replied within minutes and sent a replacement free of charge.
I am very happy with their product, service, support and response time.
Ordered a yeti xl everything was fine then next day recieve an email from horizon saying my order has been canceled. The product showed in stock at the time the order placed and I know of at least one person that placed his order after mine by 10 minutess but his order wasn't canceled out. Probably not illegal but not right either. They should have offered a way to make it right in my opinion.
It was our deep regret that we had a system glitch that allowed more orders to get placed than we had inventory. We have been in business a long time and know how to manage inventory and take measures to avoid this type of situation but this problem was unforeseen. Our sincere apologies and we had only a limited supply with no more. To advertise one item and then offer something else could be construed as a bait and switch and no reputable will take that risk.
I had went onto their website and tried purchasing a remote controlled vehicle for $550.07. The money had came out of my account and within 45 minutes to an hour I had gotten a call from the company stating that my bank wouldn’t authorize such a high purchase online. The gentlemen went onto say that the money would be put back into my account within 3-5 business days. However the money was not returned for over a month and was put back into my account as pending and it was taken right back out. I called my bank and confirmed that they had seen the same thing. They did so I decided to call the Horizon hobby company to see what had happened. And they wanted to blame it on my bank.
10/30/18
We received your complaint with the Revdex.com. I have checked your order history and found that you placed an order with Horizon Hobby on 8/25/18 and the order total was $499.99 + $6.99 freight. Since this was a significant dollar amount we attempted to verify your billing address with your credit card issuing bank. They would not verify the information you provided to confirm you were the authorized card holder. We sent an email to you stating we needed you to provide a different card and got no response. On 9/28/18 we canceled the order.
Horizon Hobby does not actually charge a credit card until we ship the product. Since nothing was shipped, you were never charged any money. We did confirm that the temporary authorization of your funds was reversed so your money should be available to you. You will need to check with your card issuing bank if you did not get the money made available to you as we have no control over your bank and how they conduct business.
Horizon Hobby regrets you felt you needed to go to the Revdex.com to resolve this as we would be happy to explain this had you called or written to us.
I just purchased a Horizon Hobby Ruckus 1/10 scale 4x4, a dual team Orion charger and a 2s lipo at the recent 4 wheel jamboree show a couple days ago. I brought everything home and followed all instructions, setup everything right by also watching some YouTube to help me out along with the instructions that came with everything. I plugged the battery up to the rc the next day and played with it for about 10 minutes and was very light on the throttle, the next thing I know the rc stops and I see smoke. So I literally purchased a $200 rc with extras and setup everything properly, then after only playing with it for 10 minutes the next day the motor is already burnt out. The purchase was made with a credit card under the name ***.
This customer also contacted our Support team on 09/17/2018 on his vehicle. Per our guidelines he was asked to provide proof of purchase and photo of his issue. On 09/24/2018 he responded to us with a photo of his Ruckus and that no receipt was given to them.
Posted on: 24 September 2018 05:15 PM
The purchase was made on a credit card and no receipt was given to us at the checkout. I'd definitely like to at least get a new motor.”
A courtesy replacement motor was sent out on order M496489 and is due to arrive on 09/29/2018. He responded on 09/27/2018 with a thank you.
Posted on: 27 September 2018 06:03 PM
Great, thank you so much!
If you have any questions or concerns please contact our Product Support at 877-504-0233, representatives are available Monday-Friday, 8am-6pm (CST).
Extremely bad customer service! Received damaged product Aug. 3. E-mailed the same day. No response. Called and spent over an hour on the phone. Was told the item would be replaced and should receive notice "shortly". NO notification came. After several more e-mails and phone calls, I requested a refund rather than a replacement. Finally received a return label on Aug. 15 and immediately sent the item back. It arrived at T H on Aug. 17. Still no Credit issued!
Our apologies to the customer. This all occurred on day one of a complete system change over and we had issues we were trying to figure out how to resolve and we were not at our best. This isn't typical of us and now I see what happened, a new plane will be on it's way to him. Our apologies.
I requested credit not a replacement since I had obtained the plane from another source. I will however accept a replacement if that is all the=at is possible.
I placed an online order with Tower Hobbies on 7/24/18. Immediately after placing the order I realized I had ordered the wrong item. I went into my online account and clicked on the link to cancel the order. The link did not work and just kept looping back to the account sign on page. I then called customer service and asked to change my order to the correct product. The representative told me she could not change the order. At that point, I requested to just cancel the order, which had already been debited from my bank account. The representative told me there was a new computer system in place and she did not know how to cancel the order, that I could call back the next day and maybe they could cancel it then. I requested to speak to her supervisor. *** then got on the phone and told me that in the future it would not be possible to cancel orders. I told him this was not the future, that I wanted the order cancelled. He then proceeded to tell me the same thing, that they have a new computer program and aren't able to cancel orders. I tried calling customer service again this morning and spoke with ***. I told him I did not want the item and that I wanted my money refunded. He told me "that's not gonna happen" and that's all he had to tell me. I told him that was unacceptable. I don't feel that the company changing computer systems should affect my ability to cancel an order that I don't want. They are refusing to cancel my order and refund my money.
The inability to cancel an order that has already been sent to the warehouse is not a new policy. This policy is published in our policies and has been for many years. What changed recently is that we used to have a 15 minute window of time to cancel and order and now it is more like 2-3 minutes. Here is the policy from our web site and also our annual catalog that has existed for years.
https://www.towerhobbies.com/policy-procedure.html
QUESTIONS ABOUT RECENTLY PLACED ORDERSIf you have placed an order with Tower Hobbies recently and need some information about it there are anumber of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, we are unable to make changes or cancel the order once it is placed. You may check on the status of recently placed orders on our web site using ourCustomer Information Center. Once your order invoices it has entered our shipping process and cannot be changed or canceled.
We assume that once an order is created, we give the overview for the customer to check that it is accurate and they confirm it's ok to place, that it is ok to process and the customer would like us to fill it as quickly as possible. We regret Mr. Ts disappointment. Mr. Ts may return the item for refund. I will email him a pre-paid label to demonstrate we value his business and just followed our published policy.
On 03/25/2018 I ordered a gas engine along with other parts for a Kaos 60 RC airplane.After building the plane and setting it up I noticed sometimes the receiver would reboot, or the AX3 kept loosing the setting. I talked to some other pilots at our field and was informed that if you sometimes hook up the telemetry it might cause this. I contacted Horizon tech support about what was going on and was suggested I move the ignition box further away from the receiver and add a choke on the wire. I thought at first this seem to work. After setting the throws, doing the CG, making sure both batteries were fully charged, checking and rechecking all connection.. I followed the instructions on the engine break in and later that day the plane was ready for it's first test flight.. I asked another more experience pilot ( 25 plus years ) would he mind buddy boxing with me. We took off and we were in the air around one hundred and fifty feet flying straight and upon the first circle we lost all control. The engine throttle went to full throttle and down it went into the ground at full throttle. The plane was a total loss, around seven hundred buck down the drain. Everything was brand new on this plane, The only thing that could have caused this is the receiver had to reboot or it was still having inference from the telemetry being hooked up. One of the reason I believe this is because we have two other planes that did the same rebooting with the engine running, and sometimes with the engine not running. Once we unhooked the telemetry it worked fine. I contacted Horizon tech support again and explained to them what happened and I was told to box everything up and ship it to them which I did. This sending back nightmare started on 04/20/2018. They contacted me a few time during the course of six week.I kept getting difference excuses and reasons. One would say they had no way to start the engine and run it or they said they were waiting on another receiver. Bottom line was someone up there was being untruthful. Nothing had been done from what I could tell. Finally I go a email stating that the problem couldn't be duplicated and they were sending it back because it was non repairable. I called and asked the tech how did he test out the receiver because it was in pieces and he said it still worked which was totally a lie and they said the engine was non repairable so how was it stated that they couldn't duplicate the problem. I feel all this company did was set this thing on the shelf for 6 weeks and then ship it back.
According to our service records, the customer originally sent in an engine he had purchased second-hand from a club member. He did purchase another 10GX gas engine on March 25, 2018. He has been in contact with our Service Center on this and they are waiting on additional photos on his setup.
We have reached out to our consumer by phone for additional information on his incident. There has been some confusion on our instruction of use with telemetry receivers. We have worked though some of the set and have verified his receipt and agreed on a resolution on his product issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Bought an rc truck from a local shop who insisted I deal with distributor when it broke directly after buying it, for 175.00. It is an Axial Yeti Jr RC truck, and the local shop ordered me to deal with horizon hobby directly. Horizon ordered me to drive about an hour to retrieve the reciept, and then they sent me plastic pieces that didnt fix truck, a month later another piece a month later another piece, and truck remains broken. All I have asked for is a replacement, and they stonewalled me for a year and my kid got nothing in the end. They sold a product they knew to be defective and would not replace it. It has about 10 minutes of use and I have dozens of emails to document.
On April 6, 2018, Horizon Hobby purchased the RC hobby assets of Hobbico through their bankruptcy proceedings. As the customer has stated and logged in his complaint, he purchased the Yeti JR. from his local hobby shop on 05/01/2017. Horizon Hobby assumed no liability through the acquisition of Hobbico RC prior to April 6, 2018. Per the previously logged notes (included below) back on 07/06/2017 the customer was sent out replacement parts in May and also in June to cover issues he was having at that time. Then he was sent a UPS pre-paid shipping label to return the vehicle. The vehicle was never return to Hobbico RC within the appropriate warranty period for inspection. Warranty notice provided below:
Warranty: One year bumper to bumper limited. Axial's warranty center Hobby Services will repair or replace any incorrectly made part. Proof of purchase is required for Axial to honor any warranty claim. Axial reserves the right to change or modify this warranty without notice. This warranty does not cover damages due to normal wear and tear, users' failure to perform routine maintenance, user error of assembly or installation, modifications, misuse, crash damage, or the addition of aftermarket parts or optional parts. Note: Purchasing products from unauthorized retailers may void the warranty and prevent support and service. Repair or replacement of the product by Hobby Services is the sole and exclusive remedy for any loss or damages.
Customer account notes:
Note
Date Entered
Customer upset about problems with the vehicle. I told him he could send us the vehicle for warranty inspection.
06/30/2017
Customer not happy, only wants a new vehicle sent to him. He asked for management, Eddie was assigned to his emails.
07/06/2017
Ticket# 267779. Cust claims we haven't been helpful in trying to resolve the issue, but I see that we've sent parts and suggested he send it to HS. Threatening Revdex.com complaint. Having rep send a pre paid label.
07/06/2017
1Z6477609093791081
07/06/2017
The customer may send the vehicle into Horizon Hobby for evaluation and estimate of repair cost. Service Center address is:
Horizon Hobby, LLC Service Center 4105 Fieldstone Rd Champaign, IL 61822
Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Lithium-ion battery powered equipment and/or devices must have the batteries removed prior to shipping, unless the battery is installed in the device and protected from short-circuit. Do not send loose batteries or batteries packed with equipment back to Horizon. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items.
If you have any questions or concerns please contact our Product Support at 877-504-0233. For technical assistance, representatives are available Monday-Friday, 8am-6pm (CST).