Horizon Hobby

This company is merging my account with other people’s accounts that are in bad standings and attempting to make me liable for a debt that is not mine. I placed an order paid for said order and now my money is being with held to pay a debt that is not mine and not having my order fulfilled

Horizon Hobby advertises "RC Your Refund Sale - Up to $50 on Select Products." In the list of select products not one is $50 off.

I believe that this is wrong.

Bought an airplane wood kit from rcplanet.com which is a distributor for great planes and in the kit there is a sheet that has a number that to call if there is any defects in the kit and there was the aileron stock that is bowed and warped and twisted that CAN NOT BE USED or the model wont fly correctly and could cause a crash. I contacted them they said they sent it out same day and it would arrive Tuesday JAN 30 nothing ever arrived and I called them back today Jan 31 2018 and they told my I have to buy them. I was lied to and the first call I waited an hour on the phone, the second call I just hung up and I called RCplanet to find out what TO DO since these parts cant be used the kit is no good. Also the elevator stock had worm holes in it on two places that could be fatal to the airplane if it was in a high stress point. This has been an ongoing problem with the kits I have been building from this company.

I purchased a remote control car solely based on the metal gears said to have and when remote control car broke down I discovered the gears are plastic.

Terrible terrible customer service.
Five year warranty on a brand new product.
It was a birthday present.
It functioned approximately 4 times.
It no longer functions.
5 year warranty only applies if you physically saved the paper receipt.
WHO DOES THAT??
I have been a consumer for quite some time. Hahaha.. Never have I been treated so matter of factly about such a scrappy reason to NOT STAND BEHIND YOUR PRODUCT.
Personally, I am a business owner and I WANT to show my customers pride in product and love.
This company basically said....
"We already got your money so why do we need to keep you happy?"
Vote with your dollars elsewhere.
This company does not care about you.
James Edward Shelton
(Consumer with a voice)

I put an orden on August 22 in Horizon Hobby website. I orderd 02 airplanes remote control, they are a gift for my sons. This website, gave me the order number. After some days, I send a message to Custommer Support asking about time delay. They gave me the following answer: "Thank you for contacting Horizon Hobby Customer Service. It takes between 5-10 business days from when the order was placed to when it delivers.Thank you,
Cameron Customer Service".

I tried in several time use the tracking service BORDERFREE and I only receive a error message of this service.

Is to much time of delay. I dont received the order.

I already send HorizonHobby two messages but no answer until now.

Essentially, I had two Chroma drones fly away on me. The first drone flew off after having it for 7 days. The second drone flew off after 8 days. After doing some research, I discovered that this was a common occurrence. To make matters worse, I could not locate either drone. When I notified Horizon, they told me to send in my controller, at my expense, to run diagnostics to see if anything malfunctioned with the controller. I was given a vague description after calling in to check the status of the diagnostics and was then offered a 50% discount on another drone. I agreed, and as I previously stated, the second drone flew off within 8 days. Again, I sent in my controller, at my expense, only this time they lost my controller and couldn't give me any status as to whether diagnostics had been run on it or not. For all I know, they still have the controller sitting somewhere in their facility

I dealt with Horizon Hobby since 2010 when I got into RC helicopters. Even though some of their products were defective right out-of-the-box, Horizon Hobby's customer service were always forthcoming and help solve issues to the best of their ability. So far, Horizon Hobby have the best customer service of all the businesses that I know of.

I ordered a brand new model on 7/14/2017. I received itand it didn't work as advertised. I called and spoke with Darshan in product support and he requested that I return the product for repair. I returned the product and never received notification of return. I called and spoke with Joe, explained I sent the inoperable product back and that I was not happy with my purchase and would like a refund. He was arrogant and rude and said they would not take back the product. I asked to speak with a manager and he refused to let me speak with them and said he would have them contact me. It has now been several weeks and they have the defective product AND my money!

I purchased a Rise Vusion 250 FPV drone for $350 from a local Hobby store in my area. "Hobbico is the manufacturer or distributer of this product." A few days after I purchased the product I took it outdoors for its first flight. I read through the instructions and followed them step by step. The last step was to arm the drone by remote which is supposed to just start the motors at a low speed, but the motors or control malfunctioned and motors went to full speed and drone went straight up in the air at a very high rate of speed. I had no control of drone with the controller and could do nothing but watch it disappear into the sky above me. I t went so far up it lost video connection as well. I waited for a long time for it to fall back down to the ground but it never did. I searched for hours trying to find my drone with no luck. So I tried several times to contact Hobbico by phone and was put on hold 3 times for over 30 minutes and still no answer by live person. I also left messages for Hobbico to return my calls and had no response. So I finally emailed Hobbico and received a email asking me to send the parts I had left over from my purchase to Hobbico. So thinking that they were replacing my drone I paid over $20 to ship the parts to Hobbico. I received a email today saying they would not cover my missing drone because it was not a warranty issue and offered for me to pay for a replacement drone or pay shipping to send my parts back to me. This is a warranty issue! The drone was defective because it flew off with no possible control to shut it down. This was first flight, only had drone for 3 days!

The motherboard of my drone (blade 350 qxr) was damaged, so I ordered a new one from Horizon Hobby for $160 so I could install it, but when I did, it never flew after that. So I sent my drone to Horizon Hobby so I can possibly get it fixed. A month passed and I never got contacted by them, so I called them to see what was going on, and this person told me that my drone could not be fixed, and offered my a new one for $300 and that the old one would be destroyed. I told him I did not have the money and that I would call him back. I called back today 7/19/2017 and a man named Kenny told me for them to send my drone back to me, I would have to pay them $138 for a "labor/parts" for a drone that doesn't work. As a loyal costumer, I am very disappointed by this treatment. It is not fair for me to pay this fee when the drone is still broken and I was never notified that I had to pay this fee until today.

I received a Blade Torrent 110 I pre-ordered on April 20th. I was Assured by a sales representative that I would get an issue free Torrent. Upon flying siad quadcopter, angle and horizon modes had a terrible drift and were unflyable, thus rendering the product useless to me. When I try and contact customer support, I get no response.

I bought a convergence vtol rc plane from horizon it's a 250.00 plane , it has a proven flaw in the aircraft, the props come off whole in flight do to a poor design the prop is held on with a compression nut. I know that in my small world and the other rc pilots I know there were three other vtol aircraft the same has happened to them . I'm writing you because they should stand behind there product but they didn't horizon hobby told me I could buy another at 50% off or they would send me another body and I would have to put the electronics into it , and who knows if that survived my crash it's just a headache, I don't know why they don't stand behind there product and did the right thing they should have sent me a new one especially when they know about this defect.

Bought an Arrma outcast for my son in January. He loves the truck and we have had some fun with it, but the motor mount and pinion were clearly defective. Called Arrma for warranty and was told the parts are backordered for months. Finally received the pinion, still no motor mount and yet they keep selling new trucks and cars with the parts people need to have their 500 dollar purchases work. Now my son broke a shock end and the shock ends that fit on at least two different trucks kraton and outcast are out of stock everywhere and backordered for months. This is clearly unacceptable when Arrma continues to sell new trucks that have these very parts that customers need who spent 500 dollars already.

Tower hobbies offer a 3 pay my bank assumed it was fraud because I was out of the country and I advised them my bank where I was gonna be and when tower hobbies tried taken money out of bank, Bank rejected it I was out of country for 4 months. so *** sent me a letter from collections and when I got back I sent him a check and paid in full because of this they not longer let me do a 3 pay I feel like this is discrimmation I could understand it if I never paid but I didn't .

I sent my brand new (less than 30 days old) DX9 transmitter to the service center for repair after the thing started turning on and off on it's own. I was told there was an 8 day turn around time. I waited the 8 days and then realized my turn around time had changed to 12 days. I called Horizon and you have to wait on hold literally for at least an hour every time you call or have them call back which I tried several times. However, every time they called I was on the phone and had to start the process all over. When I finally got in touch with someone on 5/1 I was told they all the customer service people could do was send a note to the service side to call me back. On 5/4 I had still not received a call and my status on my DX9 was still saying "checked in". As of today they have had my DX9 for 10 days and no one can give me the status of when I will get my DX9. I have been more than patient waiting my 8 days. I want my transmitter back fixed. I should have sent my DX9 back to the company I bought it from since it was less than 30 days old. There is no customer service at Horizon. Customer service is dead there; non existent!