[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
I have closed the account and made sure Ms [redacted] will not be contacted by my company againIf she happens to receive a call she may contact myself and I will address immediatelyHer credit card was only charged when she previously gave permission to do soThe product is only shipped and processed if the customer agrees to the orderI will be more than happy to help Ms [redacted] if she has any other issues
I apologize that Mr. [redacted] is having difficulties with my company. Should he receive any calls he should contact me directly to address the situation. Each call is recorded so I will be able to prove what my sales representive said to his establishment. I also will speak with my receptionist and...
inform her on how to direct those calls to my line so I can resolve immediately. Should this customer have any further issues please call me directly or email. Direct####-###-####[redacted]
I apologize if you have in the past had issues with Horizon Products. I will be more than happy to help with a return authorization if you contact me directly via email or phone ###-###-#### or [redacted]
I have closed the account and made sure Ms. [redacted] will not be contacted by my company again. If she happens to receive a call she may contact myself and I will address immediately. Her credit card was only charged when she previously gave permission to do so. The product is only shipped and...
processed if the customer agrees to the order. I will be more than happy to help Ms. [redacted] if she has any other issues.
[redacted],This order was placed and I have the audio confirmation to prove. I understand now that [redacted] was unauthorized, but he did give my company verbal permission to order. I just want be clear that unauthorized does not mean un-ordered. In good faith because we are a...
reputable company I will close the invoice out with a zero balance you may keep the product. I also feel that oppose to writing letters please contact us directly,my accounts receivable team is always willing to help. I will mail a credit memo to your company. Any further issues please call me directly [redacted] Tabitha
Please have Ms. [redacted] contact me directly I will be more than happy to help her with different options or a return of goods. Tabitha at ###-###-#### or email [redacted]
Complaint: [redacted]
I am rejecting this response because:We have called and left messages for Tabitha every time she has called to leave a message. They are not an approved vendor for our company and nobody within the company is allowed to purchase products from this company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while the business response is a complete lie they did fax me a return address finally and I returned the product AT MY EXPENSE for an item that WE NEVER ORDERED. Since the business stated that the invoice is at a zero balance and they'll cease their scam on us then I'm fine with the "resolution". Regards, [redacted]
I apologize for the phone calls your company received from Horizon Products. I put your company on a Do Not Call List and should you have any further complaints please call me directly ###-###-#### or email anytime [redacted]
I apologize David is having a hard time to reaching out but he was told every time he called I will get back to him. I was on vacation the previous week and have been catching up on previous task. It's amazing that David has so much time, and can write a complaint and not know the facts. I will...
be more than happy to prove this sale was made and allow him listen to the audio. He was told by the receptionist that I will call him back as soon as possible. I will make arrangements to call David Friday. He may also call me direct ###-###-####. Clearly this is a misunderstanding.
I had the pleasure speaking with Austin and assured him if he has any issues with my company to call me direct. I have spoken to his sales representative and made it clear that no future orders will be shipped.
Check for $in mail today
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
Business Response to a Complaint Response: Please contact me to obtain the RA number
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
I have closed the account and made sure Ms [redacted] will not be contacted by my company againIf she happens to receive a call she may contact myself and I will address immediatelyHer credit card was only charged when she previously gave permission to do soThe product is only shipped and processed if the customer agrees to the orderI will be more than happy to help Ms [redacted] if she has any other issues
I apologize that Mr. [redacted] is having difficulties with my company. Should he receive any calls he should contact me directly to address the situation. Each call is recorded so I will be able to prove what my sales representive said to his establishment. I also will speak with my receptionist and...
inform her on how to direct those calls to my line so I can resolve immediately. Should this customer have any further issues please call me directly or email. Direct####-###-####[redacted]
I apologize if you have in the past had issues with Horizon Products. I will be more than happy to help with a return authorization if you contact me directly via email or phone ###-###-#### or [redacted]
I have closed the account and made sure Ms. [redacted] will not be contacted by my company again. If she happens to receive a call she may contact myself and I will address immediately. Her credit card was only charged when she previously gave permission to do so. The product is only shipped and...
processed if the customer agrees to the order. I will be more than happy to help Ms. [redacted] if she has any other issues.
Business Response to a Complaint
Response:
Please contact me to obtain the RA number.
please contact us to resolve this issue
Should the customer receive any more unwanted calls please contact me direct I will handle ###-###-#### [redacted]
[redacted],This order was placed and I have the audio confirmation to prove. I understand now that [redacted] was unauthorized, but he did give my company verbal permission to order. I just want be clear that unauthorized does not mean un-ordered. In good faith because we are a...
reputable company I will close the invoice out with a zero balance you may keep the product. I also feel that oppose to writing letters please contact us directly,my accounts receivable team is always willing to help. I will mail a credit memo to your company. Any further issues please call me directly [redacted] Tabitha
Please have Ms. [redacted] contact me directly I will be more than happy to help her with different options or a return of goods. Tabitha at ###-###-#### or email [redacted]
Complaint: [redacted]
I am rejecting this response because:We have called and left messages for Tabitha every time she has called to leave a message. They are not an approved vendor for our company and nobody within the company is allowed to purchase products from this company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while the business response is a complete lie they did fax me a return address finally and I returned the product AT MY EXPENSE for an item that WE NEVER ORDERED. Since the business stated that the invoice is at a zero balance and they'll cease their scam on us then I'm fine with the "resolution". Regards, [redacted]
I apologize for the phone calls your company received from Horizon Products. I put your company on a Do Not Call List and should you have any further complaints please call me directly ###-###-#### or email anytime [redacted]
Check for $37.50 in mail today
I apologize David is having a hard time to reaching out but he was told every time he called I will get back to him. I was on vacation the previous week and have been catching up on previous task. It's amazing that David has so much time, and can write a complaint and not know the facts. I will...
be more than happy to prove this sale was made and allow him listen to the audio. He was told by the receptionist that I will call him back as soon as possible. I will make arrangements to call David Friday. He may also call me direct ###-###-####. Clearly this is a misunderstanding.
I had the pleasure speaking with Austin and assured him if he has any issues with my company to call me direct. I have spoken to his sales representative and made it clear that no future orders will be shipped.