As we spoke on the phone yesterday I explained several different options and you declined every offer. All Horizon's conditions and terms are stated on the invoice. I explained that in these conditions and terms its states upon receipt of payment [redacted] accepts my company's...
conditions and terms. The terms also state all returns are subjected to a 25% restocking fee plus shipping and handling. I explained this to Mr. [redacted] and gave him different options as well as discounting the price of the product he even declined that offer. I did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concerns. It is proven that a customer will read a previous complaint and try to use that as an angle to avoid payment. Mr. [redacted] is not stating that this employee ordered this product twice and was recorded purchasing the material. I can understand this happening once as a mistake but twice with the same employee, maybe [redacted] should make their employees aware that have no authority to place orders. As always it is my position to resolve customer complaints but Mr. [redacted] hung up on me and stated his employee's husband is a lawyer and he does not have to pay the bill. I will try to resolve this issue again with Mr. [redacted] but I believe all my efforts once again will be declined. [redacted] should understand customer complaints considering they have complaints of unhappy customers as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted] already returned the product and Horizon waived the shipping fee, so I am not exactly sure why he feels a need write a complaint. [redacted] was very rude and repeatly tried to slander my company. Once a conversation is no longer professional as said before I will no longer try to resolve. The...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find...
that this resolution is satisfactory to me as long as the business in reference does not solicit us for additional sales.
We do not want to have a business relationship with Horizon Products LLC and we do not want to receive additional calls.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
As we spoke on the phone yesterday I explained several different options and you declined every offer. All Horizon's conditions and terms are stated on the invoice. I explained that in these conditions and terms its states upon receipt of payment [redacted] accepts my company's...
conditions and terms. The terms also state all returns are subjected to a 25% restocking fee plus shipping and handling. I explained this to Mr. [redacted] and gave him different options as well as discounting the price of the product he even declined that offer. I did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concerns. It is proven that a customer will read a previous complaint and try to use that as an angle to avoid payment. Mr. [redacted] is not stating that this employee ordered this product twice and was recorded purchasing the material. I can understand this happening once as a mistake but twice with the same employee, maybe [redacted] should make their employees aware that have no authority to place orders. As always it is my position to resolve customer complaints but Mr. [redacted] hung up on me and stated his employee's husband is a lawyer and he does not have to pay the bill. I will try to resolve this issue again with Mr. [redacted] but I believe all my efforts once again will be declined. [redacted] should understand customer complaints considering they have complaints of unhappy customers as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
We stated that we have taken the proper steps to stop the sale calls. Any questions please call me at [redacted].
[redacted] already returned the product and Horizon waived the shipping fee, so I am not exactly sure why he feels a need write a complaint. [redacted] was very rude and repeatly tried to slander my company. Once a conversation is no longer professional as said before I will no longer try to resolve. The...
invoice has a zero balance and has been closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find...
that this resolution is satisfactory to me as long as the business in reference does not solicit us for additional sales.
We do not want to have a business relationship with Horizon Products LLC and we do not want to receive additional calls.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]