Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
As we spoke on the phone yesterday I explained several different options and you declined every offer. All Horizon's conditions and terms are stated on the invoice. I explained that in these conditions and terms its states upon receipt of payment [redacted] accepts my company's...
conditions and terms. The terms also state all returns are subjected to a 25% restocking fee plus shipping and handling. I explained this to Mr. [redacted] and gave him different options as well as discounting the price of the product he even declined that offer. I did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concerns. It is proven that a customer will read a previous complaint and try to use that as an angle to avoid payment. Mr. [redacted] is not stating that this employee ordered this product twice and was recorded purchasing the material. I can understand this happening once as a mistake but twice with the same employee, maybe [redacted] should make their employees aware that have no authority to place orders. As always it is my position to resolve customer complaints but Mr. [redacted] hung up on me and stated his employee's husband is a lawyer and he does not have to pay the bill. I will try to resolve this issue again with Mr. [redacted] but I believe all my efforts once again will be declined. [redacted] should understand customer complaints considering they have complaints of unhappy customers as well.
[redacted] already returned the product and Horizon waived the shipping fee, so I am not exactly sure why he feels a need write a complaint. [redacted] was very rude and repeatly tried to slander my company. Once a conversation is no longer professional as said before I will no longer try to resolve. The...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find...
that this resolution is satisfactory to me as long as the business in reference does not solicit us for additional sales.
We do not want to have a business relationship with Horizon Products LLC and we do not want to receive additional calls.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
As we spoke on the phone yesterday I explained several different options and you declined every offer. All Horizon's conditions and terms are stated on the invoice. I explained that in these conditions and terms its states upon receipt of payment [redacted] accepts my company's...
conditions and terms. The terms also state all returns are subjected to a 25% restocking fee plus shipping and handling. I explained this to Mr. [redacted] and gave him different options as well as discounting the price of the product he even declined that offer. I did express my theory of the Revdex.com stating that the internet is a powerful tool, that allows customers to vent or express their concerns. It is proven that a customer will read a previous complaint and try to use that as an angle to avoid payment. Mr. [redacted] is not stating that this employee ordered this product twice and was recorded purchasing the material. I can understand this happening once as a mistake but twice with the same employee, maybe [redacted] should make their employees aware that have no authority to place orders. As always it is my position to resolve customer complaints but Mr. [redacted] hung up on me and stated his employee's husband is a lawyer and he does not have to pay the bill. I will try to resolve this issue again with Mr. [redacted] but I believe all my efforts once again will be declined. [redacted] should understand customer complaints considering they have complaints of unhappy customers as well.
We stated that we have taken the proper steps to stop the sale calls. Any questions please call me at [redacted].
[redacted] already returned the product and Horizon waived the shipping fee, so I am not exactly sure why he feels a need write a complaint. [redacted] was very rude and repeatly tried to slander my company. Once a conversation is no longer professional as said before I will no longer try to resolve. The...
invoice has a zero balance and has been closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find...
that this resolution is satisfactory to me as long as the business in reference does not solicit us for additional sales.
We do not want to have a business relationship with Horizon Products LLC and we do not want to receive additional calls.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business...
Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]