We serviced Mr [redacted] 's account accordingly and spoke with Mr [redacted] to confirm all is working properly with the replaced device He confirmed all is working properly.Our Operations team will contact Mr [redacted] to understand his concerns and take care of it accordingly.Should Mr [redacted] ever encounter an issue, he can always contact us at ###-###-####
Complaint: [redacted] I am rejecting this response because:Just spoke with company (GaurdMe Security) they accidentally sent refund to the wrong [redacted] account on June 14th. Regards, [redacted]
RevDex.com: yes all appears to be working OK at this time. The tech "Brad" who originally installed the system came as soon as he could and resolved the problem. Incidentally my complaint was not against Brad or Rusty who he works for but against Guardme security for their lack of response to my problem. Only by dealing with the installer directly did I get it resolved. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
The refund has been issued and a new check has been mailed out to the customer at the address they providedThe original refund was sent to his rental property which is why he did not receive it. Please close and remove this complaint as it has already been worked out by the time this
was emailed to usWe spoke to the customer yesterday and informed him that the refund was coming
Our technician was at Mr***'s home this morning and replaced the front door sensor. All is working and we spoke with Mr*** to confirm all is working properly and he confirmed all is working after we switched the front door sensor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if the following conditions are met.The CEO, Mr***, has agreed to the following: The the alarm system will be up and running after new parts/moving a sensor, Guard Me will be refunding months fees, the account will be taken out of collections If these terms are not met, Mr*** agreed he will cancel the contract and I will no longer be liable.I am hopeful this situation can be resolved and the two months fees will be refunded ASAP
Regards,
*** ***
Client claims to not have received a check and requested we refund via *** Did completed the *** transaction the same day and client confirmed that he received
Revdex.com: as of this date the issue appears to be resolvedThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
I apologize for the experience you have received thus far.Your rate has been adjusted to the specified agreed amount.Here is the tracking information for your camera to be returned *** The refund has been processed accordingly.Yard sign tracking information
-*** USPSI will contact you to discuss as well
Shortly after the original security system upgrade of the customer's EXISTING system & wireless automation, the system and had problems with his Zwave wireless equipmentand its communication Upon returning to service the system the client was being abrasive with the service tech and the
client demanded that the tech leave the home. In the following days the customer wanted to cancel the agreement told us the alarm wasn't working explained and wanted his original system put back in Option was refused by company and customer started calling us repeatedly to cancel and refusing service After many calls service of the system was agreed for Monday the 17thJust hours later the client changed his mind wanted the system removed and started threatening Revdex.com complaint an attorney general complaintsAfter a long phone conversation with the Vice President GuardMe VP agreed to do our best to move the service call up to Saturday 11/but could not confirm as we did not have availablity prior to the scheduled Monday 17th The GuardMe VP explained we may not have availability but he would do his best to move the schedule and create overtimeAs it turned out we did not have a service tech willing to take the overtime and we could not move customers that we had already scheduled but informed client that we will still be there Monday the 17th as scheduledThe client refused and wants Saturday 15th regardless of our lack of availability Client states that either system is service call is moved from the scheduled Monday to today Saturday 15th Client is demanding his agreement cancelled since we cannot service the system today but yet we are scheduled for the agreed date of Monday 17th He demands that if we are not there today he is going to the state Attorney General Client is now saying that we promised him Saturday 15th however the VP said he would do everything possible and would try is best but could not promise This was on a recorded line and copy of recording can be provided to the Revdex.com upon consent The client is not allowing us to come this Monday 11/17/as scheduled
Client has reached out to our company and requested contact with our CEO Message was requested and the CEO has made contact with the client The client and CEO have agreed to work together to resolve the pending issues Detailed notes and action requests have been entered into our system for immediate attention by the CEO personally Over the next few days we fully expect to have the client taken care of and happy Thank you
Ms *** called into Guardme Security Via our lead provider on January 22nd. The lead was fielded by *** on our sales team. The conversation went well but did not result in a sale that day because Ms *** wanted to speak to a relative regarding their services to compare. They
agreed to follow up with each other the following week.Feb 1st, Ms *** called in and was transferred back to ***. *** worked with the manager to create a deal that was acceptable to Ms ***. There was a verbal agreement to move forward and there was a mention by the client to get it installed ASAP. *** explained that he must pull the credit and that she is required to have a minimum score to qualify for this offer. Ms *** was then told that she qualified and that they now have to complete our electronic application. During the application (agreement) process, Ms *** stopped everything when she didn’t have payment information which is required to complete the agreement. She then mentioned she wanted to speak to her brother one more time before providing the payment. *** again mentioned the approval of her credit score and that she was all ready to go but that we needed to complete the paperwork.Joseph and the prospect spoke several more times via email and she was well aware of the credit inquiry. It is only now that this complaint is coming to light and I can only assume that Ms *** has decided not to move forward and now wants the inquiry removed
So in summary they client is stating that our company was a victim of fraud by her father. And that he father committed an identity crime using his daughter's name. Has the client contacted the local Police to report this crime?
We arrived at customer's home and replaced thermostat with a brand new one since thermostat was nonresponsive. Our technician resolved a different issue that was causing the air conditioning to not function properly. Customer is satisfied with service, assistance from our technician and
follow up phone call to ensure all is well
Guardme response to you is incorrectI have emails that confirm my issues.My wi fi is not the problem, and they didNot mention the fact that I have madeNumerious appointments and on one occasion, Aug 16 scheduled 9am -1pm and did not arrive until 2pm he was here until 7:pm when he was almost finished he had forgotten the firefighter module? He said he would come the next day Aug 17 I agreed,but he never called or showedI set up another apptointmentThey could return on Sat Sept between9am - 1pmHe arrived on time around 10:AM but did not bring the correct firefighter Module, so another day of my time wasted It did not attempt to correct the doorbellI have contacted guard me and are trying to get things straightened but as of today it is incomplete I think I finally have an attention and we will see what comes of itI will keep you informed and let you know when his been completely installed and workingI have Talked to Anthony P and hopefully he is sincere about resolving my issues I have asked the owner Craig M to call on a number of occasions and given himTimes I would be home, but no response
The client has been in frequent communication with management, support and the CEO of our company We have a plan in place that the client and the CEO have agreed to This should be well on it's way to a resolution
We serviced Mr [redacted] 's account accordingly and spoke with Mr [redacted] to confirm all is working properly with the replaced device He confirmed all is working properly.Our Operations team will contact Mr [redacted] to understand his concerns and take care of it accordingly.Should Mr [redacted] ever encounter an issue, he can always contact us at ###-###-####
Complaint: [redacted] I am rejecting this response because:Just spoke with company (GaurdMe Security) they accidentally sent refund to the wrong [redacted] account on June 14th. Regards, [redacted]
RevDex.com: yes all appears to be working OK at this time. The tech "Brad" who originally installed the system came as soon as he could and resolved the problem. Incidentally my complaint was not against Brad or Rusty who he works for but against Guardme security for their lack of response to my problem. Only by dealing with the installer directly did I get it resolved. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
The refund has been issued and a new check has been mailed out to the customer at the address they providedThe original refund was sent to his rental property which is why he did not receive it. Please close and remove this complaint as it has already been worked out by the time this
was emailed to usWe spoke to the customer yesterday and informed him that the refund was coming
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This has been resolved with customer already. He has been refunded and all is resolved
Our technician was at Mr***'s home this morning and replaced the front door sensor. All is working and we spoke with Mr*** to confirm all is working properly and he confirmed all is working after we switched the front door sensor
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if the following conditions are met.The CEO, Mr***, has agreed to the following: The the alarm system will be up and running after new parts/moving a sensor, Guard Me will be refunding months fees, the account will be taken out of collections If these terms are not met, Mr*** agreed he will cancel the contract and I will no longer be liable.I am hopeful this situation can be resolved and the two months fees will be refunded ASAP
Regards,
*** ***
Client claims to not have received a check and requested we refund via *** Did completed the *** transaction the same day and client confirmed that he received
Guard Me response is correctIt has not beenCompleted yet They are scheduled to completeOn Oct I will confirm on that when is completed
Revdex.com: as of this date the issue appears to be resolvedThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
I apologize for the experience you have received thus far.Your rate has been adjusted to the specified agreed amount.Here is the tracking information for your camera to be returned *** The refund has been processed accordingly.Yard sign tracking information
-*** USPSI will contact you to discuss as well
Shortly after the original security system upgrade of the customer's EXISTING system & wireless automation, the system and had problems with his Zwave wireless equipmentand its communication Upon returning to service the system the client was being abrasive with the service tech and the
client demanded that the tech leave the home. In the following days the customer wanted to cancel the agreement told us the alarm wasn't working explained and wanted his original system put back in Option was refused by company and customer started calling us repeatedly to cancel and refusing service After many calls service of the system was agreed for Monday the 17thJust hours later the client changed his mind wanted the system removed and started threatening Revdex.com complaint an attorney general complaintsAfter a long phone conversation with the Vice President GuardMe VP agreed to do our best to move the service call up to Saturday 11/but could not confirm as we did not have availablity prior to the scheduled Monday 17th The GuardMe VP explained we may not have availability but he would do his best to move the schedule and create overtimeAs it turned out we did not have a service tech willing to take the overtime and we could not move customers that we had already scheduled but informed client that we will still be there Monday the 17th as scheduledThe client refused and wants Saturday 15th regardless of our lack of availability Client states that either system is service call is moved from the scheduled Monday to today Saturday 15th Client is demanding his agreement cancelled since we cannot service the system today but yet we are scheduled for the agreed date of Monday 17th He demands that if we are not there today he is going to the state Attorney General Client is now saying that we promised him Saturday 15th however the VP said he would do everything possible and would try is best but could not promise This was on a recorded line and copy of recording can be provided to the Revdex.com upon consent The client is not allowing us to come this Monday 11/17/as scheduled
Client has reached out to our company and requested contact with our CEO Message was requested and the CEO has made contact with the client The client and CEO have agreed to work together to resolve the pending issues Detailed notes and action requests have been entered into our system for immediate attention by the CEO personally Over the next few days we fully expect to have the client taken care of and happy Thank you
As requested Michael G*** has been contacted and is speaking with the billing dept at this time to roll back the price increase
Ms *** called into Guardme Security Via our lead provider on January 22nd. The lead was fielded by *** on our sales team. The conversation went well but did not result in a sale that day because Ms *** wanted to speak to a relative regarding their services to compare. They
agreed to follow up with each other the following week.Feb 1st, Ms *** called in and was transferred back to ***. *** worked with the manager to create a deal that was acceptable to Ms ***. There was a verbal agreement to move forward and there was a mention by the client to get it installed ASAP. *** explained that he must pull the credit and that she is required to have a minimum score to qualify for this offer. Ms *** was then told that she qualified and that they now have to complete our electronic application. During the application (agreement) process, Ms *** stopped everything when she didn’t have payment information which is required to complete the agreement. She then mentioned she wanted to speak to her brother one more time before providing the payment. *** again mentioned the approval of her credit score and that she was all ready to go but that we needed to complete the paperwork.Joseph and the prospect spoke several more times via email and she was well aware of the credit inquiry. It is only now that this complaint is coming to light and I can only assume that Ms *** has decided not to move forward and now wants the inquiry removed
So in summary they client is stating that our company was a victim of fraud by her father. And that he father committed an identity crime using his daughter's name. Has the client contacted the local Police to report this crime?
We arrived at customer's home and replaced thermostat with a brand new one since thermostat was nonresponsive. Our technician resolved a different issue that was causing the air conditioning to not function properly. Customer is satisfied with service, assistance from our technician and
follow up phone call to ensure all is well
Guardme response to you is incorrectI have emails that confirm my issues.My wi fi is not the problem, and they didNot mention the fact that I have madeNumerious appointments and on one occasion, Aug 16 scheduled 9am -1pm and did not arrive until 2pm he was here until 7:pm when he was almost finished he had forgotten the firefighter module? He said he would come the next day Aug 17 I agreed,but he never called or showedI set up another apptointmentThey could return on Sat Sept between9am - 1pmHe arrived on time around 10:AM but did not bring the correct firefighter Module, so another day of my time wasted It did not attempt to correct the doorbellI have contacted guard me and are trying to get things straightened but as of today it is incomplete I think I finally have an attention and we will see what comes of itI will keep you informed and let you know when his been completely installed and workingI have Talked to Anthony P and hopefully he is sincere about resolving my issues I have asked the owner Craig M to call on a number of occasions and given himTimes I would be home, but no response
The client has been in frequent communication with management, support and the CEO of our company We have a plan in place that the client and the CEO have agreed to This should be well on it's way to a resolution