Per our Service Manager, [redacted] : Mr***'s vehicle was in for service on 5/29/15, the vehicle was picked up the same day From that time Mr [redacted] drove his vehicle home and over the next days the vehicle was also driven by Mrs*** On June 4th, Mr [redacted] called our Service Dept and explained what had been found with the lug nuts He also questioned other items that were repaired/replaced during that visit We offered to have Mr [redacted] bring the vehicle in so we could look the vehicle over together to verify all his questions and confirm the vehicle is secure as it was repaired on 5/ Mr [redacted] declined this offer I also told Mr [redacted] I would look further into our processes and would get back to him When I called later that same day, Mr [redacted] stated that he wanted to be reimbursed the amount of $for the tires he purchased I declined this request and again offered to check the veh over inthe hope to repair the trust with us Mr [redacted] proceeded to decline the offer and threaten what he was going to do to the dealer I stated I was sorry and made a final offer to check the vehicle over whenever it was convenientHoselton Toyota Service Dept Offer: Check Mr***'s vehicle over and based on findings make right the needed repairs the vehicle may need due to the lug nuts being loose [redacted] , Service Manager Hoselton Toyota, Inc
In response to Ms ***'s most recent message, after doing more research we have discovered that there was a programming error on cars.com website"Cars.com is a website which was launched in June It is the second largest automotive classified site, second to only Autotrader.comWe offer credible and easy-to-understand information to help consumers research, price and find new and used vehicles and quality service and repair providers." Due to the process cars.com uses to decode model information on vehicles, numerous RAV4's across the country were incorrectly listed on their site They are working on getting the issue corrected and have also sent an apology letter which is attachedWe are sorry for this error and truly apologize to Ms [redacted] for any undue stress this may have caused herWe appreciate her bringing this to our attention, so we can address this with cars.com
Dave [redacted] , Used Vehicle Director spoke to Mr [redacted] and apologized for the unsatisfactory undercoating on his verhicle Mr [redacted] is bringing his vehicle in on Thursday, Sept 3, we are providing him a truck to drive, and we will undercoat his vehicle againWe will also clean under the hood as Mr [redacted] mentioned there was some oil underneath the hood Again, we are sorry for the original undercoating job that was done and the frustrustration this has caused Mr [redacted] We hope to have a happy customer as the end result Thank you!
This concern has been resolved Ms [redacted] has made arrangements for payment with Hoseltons and has already partially paid her bill It is my understanding that the remaining balance will be paid once she receives her new credit card from her credit card company While we emphatize Ms [redacted] 's situation, there was nothing that Hoseltons could have done to resolve her credit card problem as the credit card company would not allow us to act on Ms [redacted] 's behalfWe appreciate Ms [redacted] as our customer and the fact that she has made every attempt to resolve the matterThank you! Connie F., Executive Assistant Hoselton Auto Mall
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We would like to apologize to Mr*** for our lack of communication. We certainly could have done a better job at thisDan Mour Director of Sales contacted Mr*** and explained that we cannot provide the remote starter for his vehicle and this is out of our control
because his vehicle is a push button start model. We are sending Mr*** their second key and we are also sending him an additional $in lieu of us owing him a remote start in the futureWe are truly sorry that our failure to communicate caused Mr.& Mrs*** undue stress and hope that he will accept our apology. Thank you!
We truly apologize to Ms*** for dropping the ball on getting the correct registration. On Sept the paperwork to correct the problem was faxed to NYS DMV who will work with Albany DMV in Registration Exceptions to finish the proc***. The titles for the vehicle are correct
and the customer is registered, however we need to get Ms*** the correct registration with corrected Vin # for her vehicle. This proc*** can take up to two weeks. Ms***'s registration wil be mailed to us at the dealership at which time we will contact Ms***. Again, we are sorry for the frustration caused to Ms*** and ask if she has any questions in the interim to please contact me directly. Thank you! Connie F* *** *** ***
Per Dave R., Director of Used Vehicle Operations, Matt Econtacted Ms*** and we have replaced the malfunctioning strut in her vehicle at no expense to her. We truly apologize for any inconvenience this may have caused Ms***. Thank you!
The vehicle purchase may have qualified Mr*** for a up to $Federal Tax Credit, depending on his individual filing situationThe incentive Mr*** mentions in their correspondence is a $NYS EV rebate, which he received credit for at the time of purchaseWith well over EV’s sold
since the NYS Rebate has been introduced, our staff is very knowledgeable about the difference between the two programs The NYS EV Rebate is clearly stated on the customers signed buyers order- and is evident on how the rebate gets applied (See attached)We regret any confusion we may have caused MrHill regarding these two programsDaniel M. Hoselton Auto Mall Director of New Car Operations and Client Care Center
On Sept 8, 2016, our Office Manager, Amy Rcalled *** *** leaving her a voice mail message explaining that because her deposit was paid with a personal check we wait banking days before issuing the refund. Personal checks must clear our bank before we can issue refund.
A check in the amount of $was mailed to her on Sept 8thWe are sorry if this has caused Ms*** any undue stress and trust that her concern has been resolved. Thank you!
Dave R***, our Director of Used Vehicle Operations spoke with Mr*** and broke down the process on how we came to the value we
offered himThe *** Trade evaluating tool was an estimate and offered him
$in average conditionBecause the vehicle he presented to us had rust
around the
rockers and underneath the vehicle, based on the original appraisers notes the trade in vehicle was not consider “Average” Dave R*** relayed to Mr*** his apologies
for the inconvenience and explained to him that it’s a tool we use as a guide
and based on condition is usually a fairly accurate toolMrR*** offered if Mr*** needed any assistance that he would be more than happy to help
Mr*** mentioned to MrR*** that he had already purchased a vehicle elsewhere and will not
be coming back
Per Daniel M., Director of NV Sales, Hoselton Toyota: The customer visited our dealership on 11/24 interested in upgrading their current vehicle. The primary motivation was to get into something larger. After working with a sales representative and looking at multiple vehicles the customer...
decided they liked the 2018 [redacted] the best. At some point during the process the customer mentioned that they had a lease vehicle that they still owed payments on, originally leased from another dealer totaling $1356. There was no mention or discussion of being over miles in the old lease. In presenting the new lease payments for the [redacted] we let the customer know the remainder of their payments of their former lease where being accounted for in the new transaction. On 11/25 the customer took delivery of new [redacted] and entered into a new lease agreement. Again, there was no mention of any overage mile’s concern on former lease. Additionally, customer signed the attached forms/buyer orders that are designed to ensure that there is no miscommunication as to what was included in the new transaction regarding the previous lease. We were not made aware of the overage in miles until customer called 2 months after the transaction. When the customer contacted us, we explained that 2 months into the new lease there was nothing that we could do on our end. We informed them that the lease company may accept partial payments for money owed to them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Couple points he didn't answer: He sales people told me I would get the tax rebate at tax time. This happen multiple times. Then they used the tax rebate to lower my payment to my desired price. Another thing is that they have two sheets of paper. Offer sheet and the final sheet you sign. The offer sheet did not mention NY State rebate. It mentioned other discounts. My fault for not reading the final sheet closer. His point about they know how the rebates work is not what they tell you. "The great sales pitch they used was we really don't know how it works. You will need to talk to your tax guy."
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, the response from Hoselton is fabricated because I never spoke to Mr. [redacted], so any information he has provided is no better than second-hand hearsay. The car had the tires put on May 29, but was not driven May 30 or 31, was driven by my wife on June 1, and by me on June 2. June 2 was the day I discovered the two lug nuts on the right rear wheel that were ready to fall off, and it was that day I had all the lug nuts tightened, per my initial documentation presented with my complaint, at a facility in Holland, NY. I now have a written, signed document from the individual at that facility, [redacted] Group, that describes what he found and what he did to fix the problem, then, on June 2. When I called Hoselton the next day, on June 3, I asked for the service manager and was transferred to Mr. [redacted]'s phone. However, he was out of the office that day, and I left a voice mail message. I was not expecting a call from him until at least June 4. About an hour later,a [redacted] (I believe that [redacted] was his last name) called me and told me something to the effect that "I am the service manager for that section." He was the one who took my complaint on the phone, and he was the one who called me back to say their way to resolve the problem was to reiview, with the "senior tech" who had worked on my car, his "processes" It was this ridiculous response that made me particularly upset. They put me in an unsafe car, in which we could have been in an accident )but fortunately weren't), and the best they had to offer was to review with the service technician his processes. Yes, they also wanted me to take the car back to them to be looked at, but by then the problem had been corrected, by a 20-year old kid smart enough to torque all the lug nuts at a different repair shop...it wasn't like I had an option to wait to get the lug nuts tightened at Hoselton's. At some point I asked "[redacted]" at Hoselton's to give me one reason I should return the car to Hoselton's after they had given me back a car my wife or I could have been in a serious accident with, and he told me (paraphrasing here) that "given the circumstances, I can't think of one." And again, to take the car back to them, who I now didn't trust, would have meant a 150 mile round trip, a day off from work and gasoline costs, none of which they gave any indication they would compensate me for. I am very dissatisfied with the response from Mr. [redacted], who may I repeat, I have never to my knowledge spoken to about this situation. I am very dissatisfied with the response from [redacted]", who became rude on the phone to me after I told him I would not return the vehicle to them to be looked at. I especially like the comment in the response about "what I was going to do to the dealership". I simply stated that if they weren't willing to settle my dispute by refunding the cost of purchasing and installation of the tires, I would contact the Revdex.com, the state attorney general's office, and the state Department of motor vehicles. Mr. [redacted]'s response before he hung up the phone on me that day was "thanks for the warning". [redacted] 6/17/2015 Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Mr. R[redacted] did contact me regarding this complaint, however, if you go back to my initial complaint request, I requested that, to protect any future customer, that this company refrain from using the "[redacted] Cars" program that they are basing their trade in estimates on. Going back to the original complaint, I was offered approx $5,000 for my trade, yet on the day that I drove 1.5 hours to the facility, I was offered $1500. The personnel on site blamed the program, therefore I feel it's only right that if this is truly the case (rather than a bait and switch tactic), they should remove the use of this program. During our conversation, Mr. R[redacted] also offered no resolution whatsoever, other than an apology that it didn't work out, along with a request for a second opportunity, which I advised him will not happen. Regards, [redacted]
I have
tried to contact Ms. [redacted] and have left three voice mail messages but have not heard back from her. I
am more than willing to talk to Ms. [redacted] regarding the questions she has
asked. To
answer a few of her concerns, the vehicle she purchased does have heated mirrors
and the...
tires meet the minimum requirements for a Toyota Certified Vehicle. Ms.
[redacted]'s vehicle-was listed as a base model on our
website.If Ms. [redacted] would like to talk to me further, I can be reached at [redacted], Ext 2302. Thank you. David [redacted], Director of Used Vehicle Operations Hoselton Auto Mall
Dave [redacted], Used Vehicle Director spoke to Mr. [redacted] and apologized for the unsatisfactory undercoating on his verhicle. Mr. [redacted] is bringing his vehicle in on Thursday, Sept 3, we are providing him a truck to drive, and we will undercoat his vehicle again. We will also clean under...
the hood as Mr. [redacted] mentioned there was some oil underneath the hood. Again, we are sorry for the original undercoating job that was done and the frustrustration this has caused Mr. [redacted]. We hope to have a happy customer as the end result. Thank you!
This concern has been resolved. Ms. [redacted] has made arrangements for payment with Hoseltons and has already partially paid her bill. It is my understanding that the remaining balance will be paid once she receives her new credit card from her credit card company. While we emphatize...
Ms. [redacted]'s situation, there was nothing that Hoseltons could have done to resolve her credit card problem as the credit card company would not allow us to act on Ms. [redacted]'s behalf. We appreciate Ms. [redacted] as our customer and the fact that she has made every attempt to resolve the matter. Thank you! Connie F., Executive Assistant Hoselton Auto Mall
In response to Ms [redacted]'s most recent message, after doing more research we have discovered
that there was a programming error on cars.com website. "Cars.com is a website which was launched in June 1998. It is the
second largest automotive classified site, second to only Autotrader.com. We
offer credible and easy-to-understand information to help consumers research,
price and find new and used vehicles and quality service and repair
providers."
Due to the process cars.com uses to decode model information on vehicles, numerous
RAV4's across the country were incorrectly listed on their site.
They are working on getting the
issue corrected and have also sent an
apology letter which is attached. We are
sorry for this error and truly apologize to Ms. [redacted] for any undue stress this
may have caused her. We appreciate her bringing this to our
attention, so we can address this with cars.com.
Per our Service Manager, [redacted] : Mr***'s vehicle was in for service on 5/29/15, the vehicle was picked up the same day From that time Mr [redacted] drove his vehicle home and over the next days the vehicle was also driven by Mrs*** On June 4th, Mr [redacted] called our Service Dept and explained what had been found with the lug nuts He also questioned other items that were repaired/replaced during that visit We offered to have Mr [redacted] bring the vehicle in so we could look the vehicle over together to verify all his questions and confirm the vehicle is secure as it was repaired on 5/ Mr [redacted] declined this offer I also told Mr [redacted] I would look further into our processes and would get back to him When I called later that same day, Mr [redacted] stated that he wanted to be reimbursed the amount of $for the tires he purchased I declined this request and again offered to check the veh over inthe hope to repair the trust with us Mr [redacted] proceeded to decline the offer and threaten what he was going to do to the dealer I stated I was sorry and made a final offer to check the vehicle over whenever it was convenientHoselton Toyota Service Dept Offer: Check Mr***'s vehicle over and based on findings make right the needed repairs the vehicle may need due to the lug nuts being loose [redacted] , Service Manager Hoselton Toyota, Inc
In response to Ms ***'s most recent message, after doing more research we have discovered that there was a programming error on cars.com website"Cars.com is a website which was launched in June It is the second largest automotive classified site, second to only Autotrader.comWe offer credible and easy-to-understand information to help consumers research, price and find new and used vehicles and quality service and repair providers." Due to the process cars.com uses to decode model information on vehicles, numerous RAV4's across the country were incorrectly listed on their site They are working on getting the issue corrected and have also sent an apology letter which is attachedWe are sorry for this error and truly apologize to Ms [redacted] for any undue stress this may have caused herWe appreciate her bringing this to our attention, so we can address this with cars.com
We are meeting with [redacted] on Friday Oct to discuss this concern Thank you!
Dave [redacted] , Used Vehicle Director spoke to Mr [redacted] and apologized for the unsatisfactory undercoating on his verhicle Mr [redacted] is bringing his vehicle in on Thursday, Sept 3, we are providing him a truck to drive, and we will undercoat his vehicle againWe will also clean under the hood as Mr [redacted] mentioned there was some oil underneath the hood Again, we are sorry for the original undercoating job that was done and the frustrustration this has caused Mr [redacted] We hope to have a happy customer as the end result Thank you!
This concern has been resolved Ms [redacted] has made arrangements for payment with Hoseltons and has already partially paid her bill It is my understanding that the remaining balance will be paid once she receives her new credit card from her credit card company While we emphatize Ms [redacted] 's situation, there was nothing that Hoseltons could have done to resolve her credit card problem as the credit card company would not allow us to act on Ms [redacted] 's behalfWe appreciate Ms [redacted] as our customer and the fact that she has made every attempt to resolve the matterThank you! Connie F., Executive Assistant Hoselton Auto Mall
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We would like to apologize to Mr*** for our lack of communication. We certainly could have done a better job at thisDan Mour Director of Sales contacted Mr*** and explained that we cannot provide the remote starter for his vehicle and this is out of our control
because his vehicle is a push button start model. We are sending Mr*** their second key and we are also sending him an additional $in lieu of us owing him a remote start in the futureWe are truly sorry that our failure to communicate caused Mr.& Mrs*** undue stress and hope that he will accept our apology. Thank you!
We truly apologize to Ms*** for dropping the ball on getting the correct registration. On Sept the paperwork to correct the problem was faxed to NYS DMV who will work with Albany DMV in Registration Exceptions to finish the proc***. The titles for the vehicle are correct
* *** *** ***
and the customer is registered, however we need to get Ms*** the correct registration with corrected Vin # for her vehicle. This proc*** can take up to two weeks. Ms***'s registration wil be mailed to us at the dealership at which time we will contact Ms***. Again, we are sorry for the frustration caused to Ms*** and ask if she has any questions in the interim to please contact me directly. Thank you! Connie F
Per Dave R., Director of Used Vehicle Operations, Matt Econtacted Ms*** and we have replaced the malfunctioning strut in her vehicle at no expense to her. We truly apologize for any inconvenience this may have caused Ms***. Thank you!
The vehicle purchase may have qualified Mr*** for a up to $Federal Tax Credit, depending on his individual filing situationThe incentive Mr*** mentions in their correspondence is a $NYS EV rebate, which he received credit for at the time of purchaseWith well over EV’s sold
since the NYS Rebate has been introduced, our staff is very knowledgeable about the difference between the two programs The NYS EV Rebate is clearly stated on the customers signed buyers order- and is evident on how the rebate gets applied (See attached)We regret any confusion we may have caused MrHill regarding these two programsDaniel M. Hoselton Auto Mall Director of New Car Operations and Client Care Center
On Sept 8, 2016, our Office Manager, Amy Rcalled *** *** leaving her a voice mail message explaining that because her deposit was paid with a personal check we wait banking days before issuing the refund. Personal checks must clear our bank before we can issue refund.
A check in the amount of $was mailed to her on Sept 8thWe are sorry if this has caused Ms*** any undue stress and trust that her concern has been resolved. Thank you!
Dave R***, our Director of Used Vehicle Operations spoke with Mr*** and broke down the process on how we came to the value we
offered himThe *** Trade evaluating tool was an estimate and offered him
$in average conditionBecause the vehicle he presented to us had rust
around the
rockers and underneath the vehicle, based on the original appraisers notes the trade in vehicle was not consider “Average” Dave R*** relayed to Mr*** his apologies
for the inconvenience and explained to him that it’s a tool we use as a guide
and based on condition is usually a fairly accurate toolMrR*** offered if Mr*** needed any assistance that he would be more than happy to help
Mr*** mentioned to MrR*** that he had already purchased a vehicle elsewhere and will not
be coming back
Per Daniel M., Director of NV Sales, Hoselton Toyota: The customer visited our dealership on 11/24 interested in upgrading their current vehicle. The primary motivation was to get into something larger. After working with a sales representative and looking at multiple vehicles the customer...
decided they liked the 2018 [redacted] the best. At some point during the process the customer mentioned that they had a lease vehicle that they still owed payments on, originally leased from another dealer totaling $1356. There was no mention or discussion of being over miles in the old lease. In presenting the new lease payments for the [redacted] we let the customer know the remainder of their payments of their former lease where being accounted for in the new transaction. On 11/25 the customer took delivery of new [redacted] and entered into a new lease agreement. Again, there was no mention of any overage mile’s concern on former lease. Additionally, customer signed the attached forms/buyer orders that are designed to ensure that there is no miscommunication as to what was included in the new transaction regarding the previous lease. We were not made aware of the overage in miles until customer called 2 months after the transaction. When the customer contacted us, we explained that 2 months into the new lease there was nothing that we could do on our end. We informed them that the lease company may accept partial payments for money owed to them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Couple points he didn't answer: He sales people told me I would get the tax rebate at tax time. This happen multiple times. Then they used the tax rebate to lower my payment to my desired price. Another thing is that they have two sheets of paper. Offer sheet and the final sheet you sign. The offer sheet did not mention NY State rebate. It mentioned other discounts. My fault for not reading the final sheet closer. His point about they know how the rebates work is not what they tell you. "The great sales pitch they used was we really don't know how it works. You will need to talk to your tax guy."
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First, the response from Hoselton is fabricated because I never spoke to Mr. [redacted], so any information he has provided is no better than second-hand hearsay. The car had the tires put on May 29, but was not driven May 30 or 31, was driven by my wife on June 1, and by me on June 2. June 2 was the day I discovered the two lug nuts on the right rear wheel that were ready to fall off, and it was that day I had all the lug nuts tightened, per my initial documentation presented with my complaint, at a facility in Holland, NY. I now have a written, signed document from the individual at that facility, [redacted] Group, that describes what he found and what he did to fix the problem, then, on June 2. When I called Hoselton the next day, on June 3, I asked for the service manager and was transferred to Mr. [redacted]'s phone. However, he was out of the office that day, and I left a voice mail message. I was not expecting a call from him until at least June 4. About an hour later,a [redacted] (I believe that [redacted] was his last name) called me and told me something to the effect that "I am the service manager for that section." He was the one who took my complaint on the phone, and he was the one who called me back to say their way to resolve the problem was to reiview, with the "senior tech" who had worked on my car, his "processes" It was this ridiculous response that made me particularly upset. They put me in an unsafe car, in which we could have been in an accident )but fortunately weren't), and the best they had to offer was to review with the service technician his processes. Yes, they also wanted me to take the car back to them to be looked at, but by then the problem had been corrected, by a 20-year old kid smart enough to torque all the lug nuts at a different repair shop...it wasn't like I had an option to wait to get the lug nuts tightened at Hoselton's. At some point I asked "[redacted]" at Hoselton's to give me one reason I should return the car to Hoselton's after they had given me back a car my wife or I could have been in a serious accident with, and he told me (paraphrasing here) that "given the circumstances, I can't think of one." And again, to take the car back to them, who I now didn't trust, would have meant a 150 mile round trip, a day off from work and gasoline costs, none of which they gave any indication they would compensate me for. I am very dissatisfied with the response from Mr. [redacted], who may I repeat, I have never to my knowledge spoken to about this situation. I am very dissatisfied with the response from [redacted]", who became rude on the phone to me after I told him I would not return the vehicle to them to be looked at. I especially like the comment in the response about "what I was going to do to the dealership". I simply stated that if they weren't willing to settle my dispute by refunding the cost of purchasing and installation of the tires, I would contact the Revdex.com, the state attorney general's office, and the state Department of motor vehicles. Mr. [redacted]'s response before he hung up the phone on me that day was "thanks for the warning". [redacted] 6/17/2015 Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Mr. R[redacted] did contact me regarding this complaint, however, if you go back to my initial complaint request, I requested that, to protect any future customer, that this company refrain from using the "[redacted] Cars" program that they are basing their trade in estimates on. Going back to the original complaint, I was offered approx $5,000 for my trade, yet on the day that I drove 1.5 hours to the facility, I was offered $1500. The personnel on site blamed the program, therefore I feel it's only right that if this is truly the case (rather than a bait and switch tactic), they should remove the use of this program. During our conversation, Mr. R[redacted] also offered no resolution whatsoever, other than an apology that it didn't work out, along with a request for a second opportunity, which I advised him will not happen. Regards, [redacted]
I have
tried to contact Ms. [redacted] and have left three voice mail messages but have not heard back from her. I
am more than willing to talk to Ms. [redacted] regarding the questions she has
asked. To
answer a few of her concerns, the vehicle she purchased does have heated mirrors
and the...
tires meet the minimum requirements for a Toyota Certified Vehicle. Ms.
[redacted]'s vehicle-was listed as a base model on our
website.If Ms. [redacted] would like to talk to me further, I can be reached at [redacted], Ext 2302. Thank you. David [redacted], Director of Used Vehicle Operations Hoselton Auto Mall
Dave [redacted], Used Vehicle Director spoke to Mr. [redacted] and apologized for the unsatisfactory undercoating on his verhicle. Mr. [redacted] is bringing his vehicle in on Thursday, Sept 3, we are providing him a truck to drive, and we will undercoat his vehicle again. We will also clean under...
the hood as Mr. [redacted] mentioned there was some oil underneath the hood. Again, we are sorry for the original undercoating job that was done and the frustrustration this has caused Mr. [redacted]. We hope to have a happy customer as the end result. Thank you!
This concern has been resolved. Ms. [redacted] has made arrangements for payment with Hoseltons and has already partially paid her bill. It is my understanding that the remaining balance will be paid once she receives her new credit card from her credit card company. While we emphatize...
Ms. [redacted]'s situation, there was nothing that Hoseltons could have done to resolve her credit card problem as the credit card company would not allow us to act on Ms. [redacted]'s behalf. We appreciate Ms. [redacted] as our customer and the fact that she has made every attempt to resolve the matter. Thank you! Connie F., Executive Assistant Hoselton Auto Mall
In response to Ms [redacted]'s most recent message, after doing more research we have discovered
that there was a programming error on cars.com website. "Cars.com is a website which was launched in June 1998. It is the
second largest automotive classified site, second to only Autotrader.com. We
offer credible and easy-to-understand information to help consumers research,
price and find new and used vehicles and quality service and repair
providers."
Due to the process cars.com uses to decode model information on vehicles, numerous
RAV4's across the country were incorrectly listed on their site.
They are working on getting the
issue corrected and have also sent an
apology letter which is attached. We are
sorry for this error and truly apologize to Ms. [redacted] for any undue stress this
may have caused her. We appreciate her bringing this to our
attention, so we can address this with cars.com.