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Hospitality Consulting Services, Inc.

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Reviews Hospitality Consulting Services, Inc.

Hospitality Consulting Services, Inc. Reviews (28)

I understand that Mr*** is unhappy with his GMC Sierra but we did not build it and we did not sell it to himWe have only tried to resolve problems he's has had since he first visited our service department in April of Since then he has had his vehicle in our shop times and we have performed warranty repairs on of those visitsWe have never refused to perform warranty repairs or repairs covered under the extended service contract that he purchased from another dealerIf we have ever declined to do repairs it is because they were not covered by his warranty/service contractWe did provide Mr*** a loaner vehicle because his extended warranty would not provide one for an uncovered repairHaving said that, we have performed a number of tests and diagnostics for which we have not been reimbursed by either Mr*** or *** ***If he is not satisfied with the coverage that his extended service contract offers and he seeks a refund he must request it from the business that he paid for itAs for the tire replacement, we followed the recomendation of GM TAC to replace his tires and it did solve the problemTo summarize I recommend that Mr*** direct his dissatisfaction to GM and his selling dealerWe are willing to perform any repairs that either he or the manufacturer are willing to pay forWe will absorb the expenses that we have incurred that we have not been paid forWith all due respect to Mr*** and the Revdex.com this is the last time I will address this issue

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I want to tell you Bill Rapp is trying to lie their way out of it and no we did not receive even give us one *** *** Liars that is what they are and the drivers side is and was always the problem and the regulator went within the first thirty days and we took out an extended warranty and the abs light was not caused by us running over soemething and if they want to continue this lie you can kindly tell them I will seek legal counsil they should not be allowed to treat their consumer this way at all thank you!!!!!
Regards, *** ***

Mr& Mrs*** purchased a car with over 100,miles on it and were made aware that it did not come with a warrantyAlso, their *** has damage to it that may have contributed to the engine failureNone the less, we are willing to help them with the cost of the repairWe have been
looking for a replacement engine and anticipate the cost will be in the $4,to $4,price rangeMrs*** told me in a phone conversation that she would appreciate it if we could split the repair costI will agree to her request and perform the repair once we receive her permission to go ahead.Thank you,Bruce ***

To ***,The vehicle that *** *** purchased did not have new tires when she purchased itWhen it was originally appraised by our used car department it had good tires so there was no need to replace themWhen Ms*** visited with MrFinnegan he measured the tread depth and it
was at 6/At that time she had been driving her vehicle for approaimately monthsIt is not our policy to replace tires with 6/tread depth as that represents 50% tread life remainingWe have never represented a vehicle with new tires and then removed them before deliveryI am sorry that Ms*** is confused but but I am 100% certain that the *** *** was never presented to her with brand new tires nor was she told that we would install new tires. Please see the attachment for supporting documents. Yours truly,Bruce Rapp

I believed that a $check had be issued to Mr*** when it had not beenI sent it out todayPlease have Mr*** send a list of items (parts) that are still missing in addition to the air vent as well as a list of the mechanical issues he is still experiencing with his vehicle.Thank you,Bruce R

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

While the problems that Mr*** points out are not covered by the NYS Lemon Law warranty, we are offering to repair them at no cost to him as a good will gestureWe are trying to contact him to set up an appointment ot have the work done

We did not submit Mr*** credit application to any lending institutionWe simply ran his credit score which he had given us permission to doPlease see attachmentWe will provide *** with any information that they request from us

As I previously stated this damage "may" have contributed to the engine failureAgain, the vehicle was purchased without a warranty and we have agreed to share the cost of the repair as originally requested by Mrs***That offer still stands

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
First of all, the ad in the *** and the ad in the *** both had in their ads that the car had brand new tires in the ad. I emailed both companies to get a copy of the ad emailed back to me, but the *** replied stating that they could not email me a copy of the ad without a court order , etc. The *** replied that they did not have the ad in their system. Michael Zagha, the salesman knows that there were brand new tires on the vehicle, because when I went to sign the paperwork dated 6-19-with the itemized list of what was included, and the brand new tires were not written on that form, I asked him about it and he said don't worry about it. Why would I ever doubt that the brand new tires were not on the car when I picked it up? Bill Rapp Superstore has been in business for over years and I thought they were a reputable business. Below is a copy of the email *** sent me

As he stated, Mr*** did not purchase his vehicle from our dealershipRegardless, we have attempted to repair his vehicle following the direction of GM Technical SupportAs you will see on the attached repair order, at the recommendation of the manufacturer we put a set of new tires
on the vehicle with the result of the truck functioning normallyNeither GM of MR*** have reimbursed us for the work we have performed or the rental car driven by Mr***We will not do any further work on this vehicle that is not paid for by either Mr*** or General MotorsIf he is seeking reimbursement for the tires he should request that from GM and if he is seeking a refund for his extended warranty he should request that from his selling dealer where he puruchased the warranty

We have refunded Mr. [redacted] deposit, taken the car back and paid off his loan.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I don't agree with their response concerning the impact damages that they believe caused the engine to fail. The plastic panel they are referring to that protects the engine underneath on the passenger side from mud and water and is attached to the front bumper by plastic screws came unattached when changing the passenger front tire. The separation by two plastic screws at the vary front of the bumper and panel leaving the rest of the panel covering the engine intact and can be repaired with a few screws and is in no way can this be considered impact damage to cause a engine to blow with internal rods coming loose inside the engine. Also a small scratch a few inches long, not a impact dent on the side body on the passenger side above the front wheel which was caused by the jack used to change the tire and in no way have anything to do with or cause a blown engine. We were told we had limited coverage and were under the influence of the dealership leading us to believe it was so. We had this car for a month and still have a bank loan several thousand dollars to pay and the car is totaled . We also have to pay the insurance on this vehicle. For them not to take full responsibility for selling a car that was faulty from the beginning. I don't accept their response to leave me and my family in total hardship due to their negligence in selling a faulty vehicle.

Mr. [redacted] complaint is full of exaggerations and inaccuracies. First, here is a list of the services we performed to his vehicle before he took delivery. Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear main seal...

replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three items. We sent to him a sun visor and shifter boot cover. The passanger side air vent is no longer manufactured and we have not been able to locate one. If Mr. [redacted] is able to find one we will reimburse him for a reasonable purchase price. He was also provided with five extra factory wheels and tires in brand new condition. Mr. [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $75 so that he could have it done locally. The soft top was an accessory that was traded in with the vehicle. It was not "thrown on the shop floor" but rather resting on the extra tires that we provided to him. We did not damage it and we don't recondition acccesories and have no obligatiion to do so.He has stated that he has discovered more issues on several occasions after taking delivery of his vehicle. We will honor the New York State warranty and repair any items that are covered under that warranty.  It will be necessary for him to return to our facility for those repairs. He has stated that the "disputed amount" is $1700. We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty. I believe that we have been more than fair with Mr. [redacted].Bruce R

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The $1700 included a new spot top- that was a major part of the amount ($800). The dealership did tell me the air vent was no longer manufactured. I told them I had found one on eBay along with other parts needed that they were having trouble ordering. I stated I would order these items if I was guaranteed reimbursement. This is when I was consistently being told "We will get back to you" or communication was delayed or halted. I stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with me. As far as the check for $75 for detailing, I never received it. I should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing parts. The other missing parts could not be located nor did I receive this check. I did receive 2 items as stated in my initial complaint and their response. As far as the mechanical issues I've found, I stated I would get an estimate and send it to them. I am a Police Officer and I am in the military as well as in school full time. I can not make the trip there for the issues as I stated to the sales rep over the phone. If I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaint. To travel over 4 hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculous. I foresee myself having to take time off work and staying in a hotel to get these issues resolved. That is not feasible. I will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp Superstore. I believe their "repairs" are shortcoming and not inaccurate. Also with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs.
Regards,
[redacted]

Let me first state that Ms. [redacted]"s vehicle is not a "lemon" under the New York State Lemon Law. Her vehicle, based on mileage (82,160 miles at delivery) qualified for a 30 day/1,000 mile warranty. We have never charged her for any repair to this day. Her first repair was for...

the passenger's side window regulator. She states that she had to return for the same repair but in fact the secind repair was for the driver's side regulator. It is true that we had to replace one of the regulators again because it was defective. The one item we told Ms [redacted] that she would be responsible to pay for was the broken ABS wire because it was caused by a road hazzard, something she had run over. For one repair we even picked up her car for repair and returned it to her. Other times she has been provided transportation when her car has been in for service. She has also been provided with more that one [redacted]. We appreciate that she sent her son in to purchase a vehicle and we awarded her with a $100 finders fee. We offer to continue to work with her but she must understand that it is her responsibility to maintain her vehicle and that she is responsible to pay for repairs in the future. Regards, Bruce R.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought this vehicle in and showed videos of the vehicle not going into 2-wheel drive after being in 4-wheel drive while being in snowy conditions.  Previous repair orders stated that the vehicle does not act correctly in snowy conditions.  Can you please state the condition of the parking lot where the test drive was done?  Also you were made aware that this was the second set of tires with only about 20,000 miles on them.  Was this information passed on to TAC?  Can you please state the measurement of the tires supplied to TAC?  Was condition and tire depth passed on to TAC?  My vehicle was passed for NY inspection the very same day.  As you are aware, I have provided the dealership 2 independent measurement and evaluations of tires from 3rd party tire dealerships that stated, tires were not needed… and that current condition of tires and tread depth would not be causing 4wd issuses.  As a consumer and GM vehicle purchaser, I have no direct contact with TAC therefor I relied on Bill Rapp to inform TAC of all information related to the vehicle.  I purchased tires under distress because Don stated that would be the only way my vehicle would be serviced.I asked Don to request a loaner vehicle for me as I have one available through my extended warranty (GM Major Guard).  Don chose not to place the call into the warranty department and instead offered me a vehicle from dealer lot.  The extended warranty was purchased through GM available for use at GM dealers.  Bill Rapp, being a GM dealer, refused to service my vehicle, going against my warranty, until I purchased new tires.  I purchased tires after approximately one month of pleading my case that I did not want to purchase tires unless absolutely necessary.  A GM phone liaison then called Bill Rapp who told me that tires were absolutely necessary and they would not work on the vehicle unless they were purchased.  Again, I’m asking for the reimbursement of tires- which were not necessary as well as the reimbursement for the extended warranty- which Bill Rapp (GM certified technicians) refused to honor.
Regards,
[redacted]

Mr. [redacted]'s complaint is full of exaggerations and misrepresentations. First, his Subaru Legacy was never representented to him as having a navigation system. He researched the vehicle on line and saw it in person before taking delivery. We will not be installing a navigation system in his...

vehicle. His vehicle was not delivered with "bald Tires". Mr. [redacted] has an appointment scheduled on February 22nd at which time we will be happy to go over his isssues with him including the depth of tread on his tires. In the event that some or all of these issues exist we will address them. As for his opinion of how this dealership is run, I will stand on our 62 year history of customer service, our outstanding factory customer satisfaction scores and our reputation with the Revdex.com. There is no need for any further correspondence from Mr. [redacted], he need only show up for his appointment.

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Address: 3814 Gunn Hwy Ste B, Tampa, Florida, United States, 33618-8789

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