Hospitality Consulting Services, Inc.

Mr. [redacted]'s complaint is full of exaggerations and misrepresentations. First, his Subaru Legacy was never representented to him as having a navigation system. He researched the vehicle on line and saw it in person before taking delivery. We will not be installing a navigation system in his...

vehicle. His vehicle was not delivered with "bald Tires". Mr. [redacted] has an appointment scheduled on February 22nd at which time we will be happy to go over his isssues with him including the depth of tread on his tires. In the event that some or all of these issues exist we will address them. As for his opinion of how this dealership is run, I will stand on our 62 year history of customer service, our outstanding factory customer satisfaction scores and our reputation with the Revdex.com. There is no need for any further correspondence from Mr. [redacted], he need only show up for his appointment.

Our service department has determined that Mr. [redacted] 2015 Buick Encore is performing as designed and operating to factory specifications. We have recommended that winter tires would greatly improve traction in slippery road conditions. We are sorry that there is nothing more that we can do to...

improve Mr. [redacted] vehicle's performance in winter driving conditions. I would recommend that he contact General Motors to voice his dissatisfaction.Bruce [redacted]

We have agreed to help this customer with repair cost. He has agreed to pay $1,000 or the $1,800. The vehicle has been repaired and it is available to be picked up.

We have offered to re-pay Mr. Fortino for a new set of tires that he has purchased. It is my understand that this is satisfactory to him. [redacted]

Speedometer calibration is not part of the inspection of new or used vehicles at this dealership or any other that I am aware of. It is also not part of the New York State Inspection. Mr. [redacted] has stated that his vehicle has an accurate digital speedometer that he can rely on to observe the speed...

limit. Therefore, I do not feel responsible to pay for his requested repair. As a goodwill gesture I will reimburse Mr. [redacted] for the speeding ticket he was issued before he was aware of it inaccuracy of one of his vehicle's speedometers. He need only provide me with a receipt for that payment.

Mr.[redacted] has an appointment scheduled with our service department for Saturday 6/24 at which time we will do whatever it takes to resolve the brake issue. We apologize for any inconvenience that we have caused him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Bruce Rapp's response is acceptable.  Please ask him to use the following e-mail address:[redacted]

Please see the attached explanation from Subaru service manager Ken [redacted]. There was never any intent to mislead or take advantage of this customer. As a matter of good will, I will be refunding [redacted] the $261.31 charge.