Hospitality Consulting Services, Inc.

The Gift Card Offer is a [redacted] program administered by [redacted]; it is not a dealership program. The offer provides for just one gift card per customer regardless of  how many dealerships the customer visits.Mr. Basta redeemed his coupon at Romano [redacted] (see attachment) and therefore is not...

eligible for another gift card at our dealership or any other [redacted] dealership. It is my understanding that if Mr. [redacted] or a family member were to apply for a gift card using a different email address that another gift card would be issued. We would be willing to submit for an additional gift card for Mr. [redacted] is he is able to provide us with another personal email address.Thank you, Bruce Rapp

Our service department has determined that Mr. [redacted] 2015 Buick Encore is performing as designed and operating to factory specifications. We have recommended that winter tires would greatly improve traction in slippery road conditions. We are sorry that there is nothing more that we can do to...

improve Mr. [redacted] vehicle's performance in winter driving conditions. I would recommend that he contact General Motors to voice his dissatisfaction.Bruce [redacted]

We have agreed to help this customer with repair cost. He has agreed to pay $1,000 or the $1,800. The vehicle has been repaired and it is available to be picked up.

We have offered to re-pay Mr. Fortino for a new set of tires that he has purchased. It is my understand that this is satisfactory to him. [redacted]

Speedometer calibration is not part of the inspection of new or used vehicles at this dealership or any other that I am aware of. It is also not part of the New York State Inspection. Mr. [redacted] has stated that his vehicle has an accurate digital speedometer that he can rely on to observe the speed...

limit. Therefore, I do not feel responsible to pay for his requested repair. As a goodwill gesture I will reimburse Mr. [redacted] for the speeding ticket he was issued before he was aware of it inaccuracy of one of his vehicle's speedometers. He need only provide me with a receipt for that payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Bruce Rapp's response is acceptable.  Please ask him to use the following e-mail address:[redacted]

Mr.[redacted] has an appointment scheduled with our service department for Saturday 6/24 at which time we will do whatever it takes to resolve the brake issue. We apologize for any inconvenience that we have caused him.

Please see the attached explanation from Subaru service manager Ken [redacted]. There was never any intent to mislead or take advantage of this customer. As a matter of good will, I will be refunding [redacted] the $261.31 charge.