If you read her initial complaint, she stated "I just jumped in my car to continue my day"It was not until the next day she realized the water bottle was goneI have no idea who had access to her car during that time She was offered a car wash gift card because we are not allowed to give out cashWe were not accepting blame just trying to help out a customer She did have a clean car
There is no proof that the $water bottle was taken from our locationThe customer called the police and was very rude when she returned the next dayI do not know who had access to the car for the rest of the day and nightI will not be purchasing a gift card
Mr [redacted] , I apologize for the mix up with your credit I am not sure why the final credit did not get processed It appears there may be a limit to the number of "deposit transactions" in our point of sale softwareWhile this is not your concern I want you to know that it is not intentional and that we recognize we do owe you a credit I have a call into our software support teamWe may need to issue the credit as a separate transactionIn that case I will need your credit card information Could I give you a call? If possible could you close this process and email me at [redacted] with the best daytime number to reach you at I will let you know as soon as I hear from our support team on how the credit will be issuedThank you, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please make sure that the credit was issued after11/20/2017.The credit issued on 11/08/was because the transaction was entered twice by Mr [redacted] to begin with My [redacted] statement does not show a credit as of 11/25/ Regards, [redacted]
We apologize that we were not able to repair your car on Friday August 18thUnfortunately we were down a tech do to illnessWe did look at the vehicle to confirm it was safe and again establish that the right front wheel bearing still needs to be replacedThis is the same diagnosis we gave you on May as well as June 2nd while inspecting your car, a service that we have always provided at no chargeWe only install premium parts that come with an extensive warranty, should anything happen you can return at anytime to have them replaced, again at no chargeRegarding “ [redacted] ” all of the services that we have performed can be seen on the [redacted] site
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager was not there at the time of the incident and of course the attendant is not going to assume any responsibility for this incidentDo you really think I was not paying attention when I am driving my high end vehicle? If the attendant had attempted to change my direction, I would have turned the wheel the other wayIs it possible that the attendant was not paying attention? I understand that the manager had a personal situation at home to deal with but the response time was not satisfactoryI feel that management should reconsider their response or or least compromise
I have read Ms***’s complaint regarding the serviceshe received in our *** Ma locationI want to apologize for the miscommunicationbetween our salesmen and Ms***I have spoken to the salesman involvedand made it abundantly clear to him that this situation was not handled as wewould
have likedI would be more than willing to refund the $as well asoffer Ms *** a free oil change at her connivance Sincerely *** ***
Revdex.com:
I
have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Initially they stated I was offered a gift card for the amount of my loss, which was not the truth I call them on their dishonesty and now they are offering nothing when indeed my water bottle was either stolen or thrown away I was upset that day because my property was removed from my car, the rudeness of management and lack of respect as a paying customer Someone in upper management needs to handle this matter properly My property was removed from my vehicle!!! I only want it replaced It may not be important to a big family owned business but it's important to me because it was mine and choosing to get a car wash and detail that day should not have cost me my property.
Regards,
*** ***
Mrs***,We are sorry about the confusion regarding the price of your oil
change We have instructed the Lowell store manager to refund the additional
$5.00.Sincerely*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** **,I will send an e-mail with a phone # to call me
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Received the check a couple of days ago
Regards,
*** ***
We apologize for the mix up regarding your tiresOur system does show that a credit was issuedI will follow up with *** *** to make sure the credit went through Sincerely *** ***
I appreciate your response in this matter. If you could credit the $to the credit card that I used that day, I would appreciate it. However, the complimentary oil change is not necessary. Thank you very much for your attention to this matter. I am glad that we could resolve this
Regards,
*** ***
On April , 2015, we sent through the car wash conveyorThiscomplaint is the only problem we encounteredWhen entering the carwash we have attendants to direct you in the conveyorWe also haveyellow rollers to guide the wheel into the proper space.When this customer entered the car wash, he
was going too fast andtoo far leftThe attendant was motioning for him to slow down andturn the wheel to the rightHe drove up on the conveyor and his tirebusted.The manager was going to try and change the tire but it had a lockingkey that the customer did not have with himA tow truck was calledand it took about an hour to arriveDuring this time, the customerbecame very unpleasant and raising his voice about everything we willhave to pay for.I do apologize for not returning his callsI was out of work becausemy husband had back surgery.I do not feel the tire busting was the fault of the equipment or theattendantI think the customer was distracted or not paying attention.With that being said we will not be paying for the tire.Sincerely,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved. The store manager called me this morning. He very nicely refunded the money on my credit card right over the phone. He said he was looking forward to doing business with me in the future. All's well that ends well!
Regards,
[redacted]
There is no proof that the $27.99 water bottle was taken from our location. The customer called the police and was very rude when she returned the next day. I do not know who had access to the car for the rest of the day and night. I will not be purchasing a gift card.
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please make sure that the credit was issued after11/20/2017.The credit issued on 11/08/2017 was because the transaction was entered twice by Mr. [redacted] to begin with. My [redacted] statement does not show a credit as of 11/25/2017.
Regards,
[redacted]
We apologize that we were not able to repair your car on Friday August 18th. Unfortunately we were down a tech do to illness. We did look at the vehicle to confirm it was safe and again establish that the right front wheel bearing still needs to be replaced. This is the same diagnosis we gave you on...
May 23 as well as June 2nd while inspecting your car, a service that we have always provided at no charge. We only install premium parts that come with an extensive warranty, should anything happen you can return at anytime to have them replaced, again at no charge. Regarding “[redacted]” all of the services that we have performed can be seen on the [redacted] site.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager was not there at the time of the incident and of course the attendant is not going to assume any responsibility for this incident. Do you really think I was not paying attention when I am driving my high end vehicle? If the attendant had attempted to change my direction, I would have turned the wheel the other way. Is it possible that the attendant was not paying attention? I understand that the manager had a personal situation at home to deal with but the response time was not satisfactory. I feel that management should reconsider their response or or least compromise.
If you read her initial complaint, she stated "I just jumped in my car to continue my day"It was not until the next day she realized the water bottle was goneI have no idea who had access to her car during that time She was offered a car wash gift card because we are not allowed to give out cashWe were not accepting blame just trying to help out a customer She did have a clean car
There is no proof that the $water bottle was taken from our locationThe customer called the police and was very rude when she returned the next dayI do not know who had access to the car for the rest of the day and nightI will not be purchasing a gift card
We have spoken to the customer and refunded the $
Mr [redacted] , I apologize for the mix up with your credit I am not sure why the final credit did not get processed It appears there may be a limit to the number of "deposit transactions" in our point of sale softwareWhile this is not your concern I want you to know that it is not intentional and that we recognize we do owe you a credit I have a call into our software support teamWe may need to issue the credit as a separate transactionIn that case I will need your credit card information Could I give you a call? If possible could you close this process and email me at [redacted] with the best daytime number to reach you at I will let you know as soon as I hear from our support team on how the credit will be issuedThank you, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please make sure that the credit was issued after11/20/2017.The credit issued on 11/08/was because the transaction was entered twice by Mr [redacted] to begin with My [redacted] statement does not show a credit as of 11/25/ Regards, [redacted]
We apologize that we were not able to repair your car on Friday August 18thUnfortunately we were down a tech do to illnessWe did look at the vehicle to confirm it was safe and again establish that the right front wheel bearing still needs to be replacedThis is the same diagnosis we gave you on May as well as June 2nd while inspecting your car, a service that we have always provided at no chargeWe only install premium parts that come with an extensive warranty, should anything happen you can return at anytime to have them replaced, again at no chargeRegarding “ [redacted] ” all of the services that we have performed can be seen on the [redacted] site
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager was not there at the time of the incident and of course the attendant is not going to assume any responsibility for this incidentDo you really think I was not paying attention when I am driving my high end vehicle? If the attendant had attempted to change my direction, I would have turned the wheel the other wayIs it possible that the attendant was not paying attention? I understand that the manager had a personal situation at home to deal with but the response time was not satisfactoryI feel that management should reconsider their response or or least compromise
I have read Ms***’s complaint regarding the serviceshe received in our *** Ma locationI want to apologize for the miscommunicationbetween our salesmen and Ms***I have spoken to the salesman involvedand made it abundantly clear to him that this situation was not handled as wewould
have likedI would be more than willing to refund the $as well asoffer Ms *** a free oil change at her connivance Sincerely *** ***
Revdex.com:
I
have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Initially they stated I was offered a gift card for the amount of my loss, which was not the truth I call them on their dishonesty and now they are offering nothing when indeed my water bottle was either stolen or thrown away I was upset that day because my property was removed from my car, the rudeness of management and lack of respect as a paying customer Someone in upper management needs to handle this matter properly My property was removed from my vehicle!!! I only want it replaced It may not be important to a big family owned business but it's important to me because it was mine and choosing to get a car wash and detail that day should not have cost me my property.
Regards,
*** ***
Mrs***,We are sorry about the confusion regarding the price of your oil
change We have instructed the Lowell store manager to refund the additional
$5.00.Sincerely*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** **,I will send an e-mail with a phone # to call me
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Received the check a couple of days ago
Regards,
*** ***
We apologize for the mix up regarding your tiresOur system does show that a credit was issuedI will follow up with *** *** to make sure the credit went through Sincerely *** ***
I appreciate your response in this matter. If you could credit the $to the credit card that I used that day, I would appreciate it. However, the complimentary oil change is not necessary. Thank you very much for your attention to this matter. I am glad that we could resolve this
Regards,
*** ***
On April , 2015, we sent through the car wash conveyorThiscomplaint is the only problem we encounteredWhen entering the carwash we have attendants to direct you in the conveyorWe also haveyellow rollers to guide the wheel into the proper space.When this customer entered the car wash, he
was going too fast andtoo far leftThe attendant was motioning for him to slow down andturn the wheel to the rightHe drove up on the conveyor and his tirebusted.The manager was going to try and change the tire but it had a lockingkey that the customer did not have with himA tow truck was calledand it took about an hour to arriveDuring this time, the customerbecame very unpleasant and raising his voice about everything we willhave to pay for.I do apologize for not returning his callsI was out of work becausemy husband had back surgery.I do not feel the tire busting was the fault of the equipment or theattendantI think the customer was distracted or not paying attention.With that being said we will not be paying for the tire.Sincerely,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...
business response that my complaint will be closed as resolved. The store manager called me this morning. He very nicely refunded the money on my credit card right over the phone. He said he was looking forward to doing business with me in the future. All's well that ends well!
Regards,
[redacted]
There is no proof that the $27.99 water bottle was taken from our location. The customer called the police and was very rude when she returned the next day. I do not know who had access to the car for the rest of the day and night. I will not be purchasing a gift card.
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please make sure that the credit was issued after11/20/2017.The credit issued on 11/08/2017 was because the transaction was entered twice by Mr. [redacted] to begin with. My [redacted] statement does not show a credit as of 11/25/2017.
Regards,
[redacted]
We apologize that we were not able to repair your car on Friday August 18th. Unfortunately we were down a tech do to illness. We did look at the vehicle to confirm it was safe and again establish that the right front wheel bearing still needs to be replaced. This is the same diagnosis we gave you on...
May 23 as well as June 2nd while inspecting your car, a service that we have always provided at no charge. We only install premium parts that come with an extensive warranty, should anything happen you can return at anytime to have them replaced, again at no charge. Regarding “[redacted]” all of the services that we have performed can be seen on the [redacted] site.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager was not there at the time of the incident and of course the attendant is not going to assume any responsibility for this incident. Do you really think I was not paying attention when I am driving my high end vehicle? If the attendant had attempted to change my direction, I would have turned the wheel the other way. Is it possible that the attendant was not paying attention? I understand that the manager had a personal situation at home to deal with but the response time was not satisfactory. I feel that management should reconsider their response or or least compromise.