We are in receipt of the above-referenced complaintTNT made several attempts to enter the property and investigate the complaint by setting an appointment with the resident and weren’t able to find them at homeTNT hasn’t “refused” to fix anythingWe have contacted a plumber and he has offered one more suggestion for a solution which we will be trying within the next week.I hope this resolves the concerns submitted by Mr [redacted] .Regards, [redacted] Property Manager
We are writing in reference to ID [redacted] After learning that the resident had caused fire to the property, our company began working with the contractors and the insurance company, and have continued to do so for months to resolve this issueIn the complaint, the resident stated that they have been without heat since the fire in October and no repairs had been madeThe heat works properly, we have verified it for ourselves this weekWe contacted the resident about a month ago to setup an appointment so that the repairs could be made to the propertyThe resident nevercalled us back We called the resident last week and simply informed the resident of the contractors coming by this week to handle the repairs The resident called the office angry and stated that she did not want our workers coming in this week because it would be so disruptiveThe resident was then told that all repairs had to be made before she vacates the propertyConcerning any refunds of the rental payments for the resident, the resident was the one responsible for the fire, therefore the insurance company will hold her liable for any rent loss as well.If you have any further concerning please feel free to contact me at the above address.Sincerely, [redacted] Leasing Agent
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First and foremost I would like to say, that although TnT Flinchum may have been in business for years, in the business world, longevity is definitely not synonymous with Quality The current practices may be sufficient for the general collegiate audience but completely inappropriate for professionals or family minded folks Although I am not accusing TnT of blatant disregard for tenants rights and their responsibilities of a landlord, they are definitely a far cry from having top notch services and response time for a business of their size, age and responsibility to their tenancy along with the amount I pay for rent for a square foot apartment Perhaps a professional audit of their practices would assist them in raising the level of quality of their business and services could provide as I do not personally have an issue with any of the employees at the business.I would also like to use this time to thank TnT for coming to replace my locks this past Friday on such short notice I really appreciate the rapid response on this action at my request to change my apartment locks when I found out that their are other tenants that had keys to open my apartment I found this out when one of "the friends" of apartment knocked on my door late one evening on Thanksgiving weekend to tell me that they had a key with my apartment number on it (See attached picture.) Amazing enough is the fact that this key even had the key fob on it like it had come straight from the property management company Thank you again for changing the lock on my apartment, because I was not going to give back to the tenant in his key for my apartment (which he claims he needs to open the front door of the building) That leads me to believe that all of the keys for the outside front door of the building open all of the apartments in this building!In regards to fixing the Ethernet jack in the bedroom, I will say that their was a repair that was conducted however it is inefficient and does not result in stable internet access Being that I am taking online classes for my graduate program, I need a stable internet connection at each wall jack I have continued to run Ethernet cables from the kitchen through to the bedroom The repair that was made was sub-standard and did not work for a prolonged period of time with the internet signal dropping intermittently.(Folowing lines contain hyperlinks to the appropriate sites.)On a final note, I would really like to lay this story to rest on the fireplace According to Lester properties website the lofts offer "premium collection of features and amenities" On the [redacted] Web-site, it clearly lists specifications to be "Fireplaces, skylights, granite tile, steam showers." Although TnT has responsible for maintaining and managing the property, my following complaint cannot be truly directed at them The fact that their is a fireplace advertised on commercial web-sites which include the archictect, TnT and Lester properties makes this an incident of advertising If you look at the attached photo of the fireplace mechanism itself, you will see that it is no more then lightbulbs reflecting off aluminum foil This is far from what I imagined a fireplace would be which is some kind of mechanism which a live flame would have a tendency of emanating from It is merely a light bulb and does not truly qualify as a definition of "fireplace" according to the Merriam Webster dictionary For as much as this place has been advertised as a "premium collections of features and amenities" a fireplace with no fire in it, that can be purchased at [redacted] for $does not qualify as such For what they have advertised and what I pay to live here, I fully expected a working fireplace (with fire) to be part of this package.Thank you Revdex.com for spurring me to continue to pursue this action, and Thanks to [redacted] and her staff for all of the hard work they have done to tolerate tenants such as myself and far worse This is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all! Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To begin, TnT Flinchum has been accredited with the Revdex.com for years Knowing this, it took them business days to respond to a client complaint, a violation of the accreditation agreement between the Revdex.com and a businessThis flagrant disregard for responding to anyone is a clear sign of troubles I faced in dealing with your company Yes, I have rented from TnT Flinchum for pretty much a decade, which should give clout to my claims of repairsAlso, as stated in the complaint, each time I vacated one property and moved to another I learned more and more about their business practices and proceduresThis is why after this last, and final move out, having done everything correct, I was able to focus in on the last detail of the carpet cleaningThe properties won't be vacant, this is due to supply and demandWith an cycling of college students who may rent for one to four years, they don't have the time to build up a 10yr base knowledgeLongevity of business does not correlate to quality of business Obviously prices fluctuate, that is common knowledgeI've not accused TnT Flinchum of extortion, I've pointed out that in the letter you receive it will have what the new rate could be, the lowered rate if you renew, and there is a middle rate that if you don't renew is displayed on the websiteAs stated in the complaint, I would not regard it as extortion if there wasn't a third rate associated with itThe fact you 'encourage' the tenant with a super high rate, then show a 'discount' is one thing, but when you don't follow through on your website with the super high rate, that is where we have a serious issue The portion regarding a paper trail isn't to say you have to have email, it's just the simplestAny reputable company in the modern era has a contact us or ticket system on their siteThis is to let the customer/client understand their message was received and both parties have a copyIf every time there was an issue you had to send a certified letter, it would take even more months for issues to be resolvedThere is no ticket system, if a repair person enters your residence, you're left with a hand written note on scrap paperIt would seem as though three repair personnel for properties is not adequate Regarding the days for notification, you're very closeIt's in that section, just a little further down, the last paragraph before section B startsIt reads as follows 'The landlord shall notify the tenant in writing of any deductions provided by this subsection to be made from the tenant's security deposit during the course of the tenancySuch notification shall be made within days of the date of the determination of the deduction and shall itemize the reasons in the same manner as provided in subsection B.' The return of a deposit is due within days, but the itemized list is due within Yet another deadline that TnT Flinchum fails to meetI also find it ironic that every tenant is required to pay and if not there is a late fee within a few days past, yet the property management has daysExpectations are a two way road By mailing it to the wrong place, TnT Flinchum has tried to shift the burden of recouping their deposit to the tenant and not take any more effort on their behalf My issue with the carpet cleaning is that your agreement locks you into an unknown cost for cleaning, with an unknown companyI wouldn't have been upset had it been an actual separate company that performed the workInstead you have your sister company perform the workThis doesn't give the tenants any reassurance that the cost is fair market value at allOr that the work was performedI state that because, the former resident has no way of agreeing the work was doneWhile you live in the property, you can continue to follow up, however once you leave you have to take their word for itYou're forgetting the size of the property, it's not just a 'bedroom and living room', it's ~400ft^ I'm not threatening a class action lawsuit, if that is how you interpreted it, I can't change that for youI am merely asking a question I don't have an answer toThe only thing consistent in the responses to complaints is the use of the word incredulous Finally, yes, my view of your business changed over the course of years First I felt as if you wanted to lease to me, and that you were offering valued propertiesThis became less of my view as I progressed through the years and at different propertiesAnother factor of change is the ever constant change of office staff over the yearsAfter a culmination of events, my conclusion is that TnT Flinchum is shady and I will never rent from you againI don't have one instance and bash a company or draw a conclusionIf anything, my repeated business over the course of nearly a decade shows my resiliency to not let issues a few times a year set the view for a whole year[redacted]
We have received the above mentioned complaint. We will respond in the order in which the items are listed. First, while we may have unhappy reviews on [redacted] , we carry an A- rating with the BBB and have been an Accredited Business since 1991. It is very easy to go online and zip off an... email if you are unhappy. Rarely does anyone go online with a positive review. We do however have a binder full of compliment letters in our office. The carpets in the hallways are scheduled to be cleaned over the [redacted] winter break which is set to begin at the end of next week. We clean these carpets two times a year and do so during a time in which there are no classes. This is required because of the location of the property. We are beside the campus and the street is a one way street so access with equipment ¡s limited during all other times of the year. The trash issue was just discovered last week. we have contacted all Residents in the building that trash must be taken downstairs and not kept in the hallway and that the trash must be placed inside a trash can. While the trash room is shared with [redacted] and this can cause problems, there is no other location in the building for the trash to be placed that the Town of [redacted] will approve. We have an outside contractor that empties those cans daily Monday through Friday.Mr. [redacted] moved into the property on May 22, 2015. When he returned his move in inspection form on May 28, 2015, he indicated that the ethernet port and the fireplace were not working, We wrote a work order for our staff to complete based on the move in inspection on May 29, 2015. When the maintenance man completed the work order on June 2, 2015, he indicated that the ethernet port was wired properly and therefore should be working. He also indicated that he would have the office get the fireplace repaired. We contacted an outside vendor on the fireplace and believed that the work had been completed. On August 18, 2015 we received a written letter from Mr. [redacted] in regards to several of our business practices that he was unhappy with and a few maintenance items. This list included the ethernet port and the fireplace. The very next week, we contacted Mr. [redacted] to inform him of the exact day that the technician was coming to repair his ethernet port and that the contractor for the fireplace would be ¡n the unit again to get part numbers. We still believed that the fireplace work had been completed until we received this written notice. I have contacted the contractor numerous times since August to follow up to ensure that this repair is completed. We have been informed that the part will finally arrive next week and that the repair will be made as soon as the part arrives. We will call Mr. [redacted] to inform him when the contractor will be entering his unit to make the repair. While it has taken a while to get the part, we have not ignored the problem. The leak in the hallwav was also listed in the letter we received from Mr. [redacted] on August 18, 2015. It appeared that the maintenance person who was on call that weekend neglected to come back and make the repair. We sent a maintenance person immediately to repair the problem.In regards to the lease renewal, we did mail Mr. [redacted] a renewal letter on October 23, 2015. The letter stated that if it were returned by November 5, 2015 the new rent rate would be $1310.00 per month and if it was returned after that date, the rent would be $1335.00 per month. It also stated "If you are uncertain of your plans, or if you need something larger or smaller, please contact us. We will be willing to work with you as much as possible." We do not have an issue with waiting for Mr. [redacted] to sign the new lease after the fireplace has been fixed. Once a Resident notifies us of their intention to renew the lease, we call the day before we ere going and schedule a renewal walk-through of the unit. When we perform the walk-throughs, we do leave the lease in the unit for them to sign and return. We did get Mr. [redacted] 's message that he did not want us to come to his unit that day and we did not. His renewal lease is still here in our office in his folder. I do not know why he believes that we entered the unit but that is not the case. In regards to our right to inspect, Lease item #19 states "Owner may enter apartment at any reasonable time to inspect..,"In regards to our business practices, we have been in business for 31 years and clearly must not be as terrible as Mr. [redacted] has portrayed. Sincerely, [redacted] *. [redacted] Property Manager
I am writing in response to your email dated October in regards to the complaint filed by [redacted] * [redacted] regarding the property located at [redacted] ***rented by his son, [redacted] .We received a letter of dispute from Mr [redacted] on September 22, After thoroughly reviewing his concerns and investigating the charges he was disputing, the charges taken out of his son's security deposit were found to be validWe responded to Mr*** on October 7, advising him of our findingsI have enclosed a copy of Mr***'s initial complaint and our response to him along with supporting documentation.If you require any additional information from us, please let me know,Sincerely, [redacted] Property Manager
We have received the letter rebuttal of the complaint at [redacted] ***. I will address the concerns in the order in which they are presented.TNT Flinchum Property Management does not own the property where the tenant lived. We manage the building for the property owner. The property owner did not have another unit in the tenant's price range, therefore we were unable to relocate her to another unit. We discussed this with the tenant at that time. We did not simply deny her request "without any consideration." We took considerable consideration. We contacted the building inspector ourselves to ensure her health and safety.We have completed the repairs to the unit, and are currently trying to rent it. The tenant still has an active lease for the unit, and could return to the unit at any time. We never asked her to leave. I have included a copy of the email and Code Information sheet sent to us from the building inspector. As you will see from the inspector's report, there was not any mold apparent at the date of the inspection on October 7, 2015.The tenant has filed for Tenant Assertion with the courts. This case is set to be heard December 11, 2015, therefore this matter will be resolved by the court.If you have any questions or concerns, please contact us at the above telephone number or address.Thank you, [redacted] Leasing Agent
We have received the above mentioned complaintI have enclosed a copy of a letter mailed to the complainant on July 6, I have also enclosed a copy of the current lease agreement that wassigned by her daughter, the utility bill that was sent in September 2015, copies of each late
letter sent from Jan through June and a tenant ledger through todayPlease note that the utility bill was in the name of TNT Flinchum during a time period that the lease was in effectAs per Lease Addendum, Section 15, "In the event Resident fails to maintain utilities on the premises in his/her own name for the period indicated, and owner must pursue payment of utilities from the Resident, Resident agrees to be responsible for a $administrative fee to the owner." As you can see on the ledger, there was a rent shortage of $in August and there was no late fee applied that month (although per the lease agreement, one was justified)The rent was paid $short again in September and then the charge for the utilities and the administrative fee were charged out along with late fees for that month which left a balance of $at the end of September After that, no monies were paid to the outstanding balance until February During that time, late fees were charged each month (as per lease agreement item #5) in the amount of $35.00/month When the payment was received in February 2016, it did not include any late fees or the administrative fee (although it did include a nasty note) with a continued outstanding balance there were late fees due for each monthThis matter could have been easily resolved had the Resident simply paid the payments as agreed to in her lease The complainant has called our office many times over the past several months and has been told what the fees are for and how they have accumulatedEach time she has refused to pay both the late fees and the administrative feesThere is nothing convoluted or sneaky as you can clearly see.If you have any questions, please feel free to contact us again.Sincerely,*** ** ***Property Manager
I am writing in response to your email in regards to the complaint filed by *** ***I will address his complaints as follows:Customer service - As pointed out in our first response letter dated December 11, we believe we have responded appropriately to any problems and/or complaints made by Mr***.Keys - We make sure to track and collect any keys given to tenants, upon move-out, if we have not received the same number of keys that were given at move-in, we automatically change the locks at the residenceMr*** expressed concern that the keys to the outside front door of the building opens all of the apartments but that door has been keyed differentlyThe *** ** *** *** also feature an additional security feature by using an entry pad at the front entrance. Each resident is given their own personal code to be able to enter the buildingHowever, as Mr. *** stated, we responded quickly to his concern and re-keyed his apartment door.Ethernet repair - The ethernet repair was completed and we followed up with Mr*** to make sure it was working for himHe confirmed that it was fine so we are unclear as to what his problem actually is at this pointWe will be happy to address his concerns if he can give us specifics.Fireplace - As Mr*** pointed out, there are three websites that advertise the *** ** *** *** and they not only list the fireplace as an amenity but they each have photosBesides this, Mr*** had a friend look at the unit TWICE before he signed a lease to rent the property. The fireplace is certainly not a $unit from *** and I believe he had plenty of opportunity to know that since he saw photos on the website as well as had a description from his friendWe are taking steps to change the listing to specifically say "electric fireplace" so that there is no room for misunderstanding in the future
We are in receipt of Revdex.com Case #*** dated August 19, 2016.After receiving the customer's initial complaint, TnT sent cleaners back to the unit two dífferent tlmes, with two different companiesBoth companies reported thet the unit was clean, We also sentmaintenance back and asked that the
tenants show us their concernsWe never found moldWe did find some black "goo" around the window trims that appeared to be remnants of some sort of tapeThe carpets had been cleaned prior to the tenants' move in and were ìn no way "crusty."After our many attempts to resolve the issues, we offered the tenants the option of simply ending their lease and returning their keys to usThey were given a FULL refund
We are in receipt of Revdex.com Case #*** dated August 19,2016.It is incredulous to me that a student at Virginia Tech would need to be told that living directly above a bar might be noisyWhen the unit was shown to the tenant, they entered the building through a door directly beside the
barThey weren't taken through an entrance to hide the potential for noise.The unit does not have carpet and didn't have carpet when the unit was shown to the tenant Nothing has changed since they viewed the unit prior to signing their lease, yet the tenant now believes that it is the property owner's responsibility to spend hundreds of dollars to install acoustic pad and carpet that will then have to be maintained for years, or simply be thrown away after his occupancy.TnT hasn't taken advantage of anyoneThe tenant was shown the unit, was aware of its location and chose to sign the lease.Regards,*** ***Property ManagerTNT Flinchum Property Management
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The true reason for my complaint is that there has never been an offer of resolution by TNT Flinchum. I have almost pics and video showing mold and damage in every room of the apt, even the rooms not affected by this series of events. I have made it clear to the business that I cannot live in the apt any longer, nor can I with any conscience sublet to another person or family, as were the terms of my lease. I very much wanted to retain my client status with TNT, therefore, I filed a written request to them asking only that they relocate me to another apt. I cited the very real health issues, as well as the fear of staying there based on certain security issues (a bedroom window was recently broken, my bedroom window is only inches above ground, my kitchen door has been repaired numerous times and still doesnt seal, ect.) My request was denied without hesitation. As a result, I had to move all my possessions into immediate storage to prohibit further molding of books, clothes, etc. Since Sept27,2015, I have been moving around and staying with several friends because I cannot find another suitable apt in the area. My life is in chaos, I am homeless and living out of suitcases, I have missed work over this issue, I have almost depleted my finances due to storage and other fees. My health has suffered, both physically and emotionally, which has caused strain to my friend and family relationships. I am anticipating being forced to take legal action, which only adds to everything else. And all of this could have been averted had the property manager at TNT used good judgement based on the facts of the situation. Her denial of the extent of the damage is unwarranted, as all my pics can proveShe never even visited the apt until weeks after I had moved outI was still going in and out cleaning, and I found the carpet to be wet as late as Oct 24. The apt is absolutely NOT inhabitable. All I ever asked for was a clean and healthy place to live, and they refused to do their part.Regards,*** * ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, I do not believe that 15 minutes or less constitutes "considerable consideration" as to whether the landlord would agree to locate me into another apartment. Also, I am not sure what report was received from the Building Inspectors office concerning the apartment issues, as several phone calls and an email to me from that office confirmed that the office of the Town Building Inspector does not have any authority to deal with issues of mold at all. Also, as of November 16,2015, I have an email from the Inspector's office stating that there was no report of any kind on file regarding any recent visits to [redacted].
Furthermore, in spite of the fact that I have not been able to live in the apartment since September 29,2015, the landlord has insisted that the current lease cannot be terminated at all; therefore, I am still continueing to pay rent to TnT every month. As of January 1, 2015, I will be forced to pay for two rentals each month until they are able to sublet the apartment.
To say the least, I am horribly disappointed with the final service I have received in this matter.Regards,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We are writing in reference to ID [redacted]. After learning that the resident had caused fire to the property, our company began working with the contractors and the insurance company, and have continued to do so for months to resolve this issue. In the complaint, the resident...
stated that they have been without heat since the fire in October and no repairs had been made. The heat works properly, we have verified it for ourselves this week. We contacted the resident about a month ago to setup an appointment so that the repairs could be made to the property. The resident nevercalled us back. We called the resident last week and simply informed the resident of the contractors coming by this week to handle the repairs. The resident called the office angry and stated that she did not want our workers coming in this week because it would be so disruptive. The resident was then told that all repairs had to be made before she vacates the property. Concerning any refunds of the rental payments for the resident, the resident was the one responsible for the fire, therefore the insurance company will hold her liable for any rent loss as well.If you have any further concerning please feel free to contact me at the above address.Sincerely,[redacted]Leasing Agent
We are in receipt of the above-referenced complaint. TNT made several attempts to enter the property and investigate the complaint by setting an appointment with the resident and weren’t able to find them at home. TNT hasn’t “refused” to fix anything. We have contacted a plumber and...
he has offered one more suggestion for a solution which we will be trying within the next week.I hope this resolves the concerns submitted by Mr. [redacted].Regards,[redacted]Property Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First and foremost I would like to say, that although TnT Flinchum may have been in business for 31 years, in the business world, longevity is definitely not synonymous with Quality. The current practices may be sufficient for the general collegiate audience but completely inappropriate for professionals or family minded folks. Although I am not accusing TnT of blatant disregard for tenants rights and their responsibilities of a landlord, they are definitely a far cry from having top notch services and response time for a business of their size, age and responsibility to their tenancy along with the amount I pay for rent for a 700 square foot apartment. Perhaps a professional audit of their practices would assist them in raising the level of quality of their business and services could provide as I do not personally have an issue with any of the employees at the business.I would also like to use this time to thank TnT for coming to replace my locks this past Friday on such short notice. I really appreciate the rapid response on this action at my request to change my apartment locks when I found out that their are other tenants that had keys to open my apartment. I found this out when one of "the friends" of apartment 208 knocked on my door late one evening on Thanksgiving weekend to tell me that they had a key with my apartment number on it. (See attached picture.) Amazing enough is the fact that this key even had the key fob on it like it had come straight from the property management company. Thank you again for changing the lock on my apartment, because I was not going to give back to the tenant in 208 his key for my apartment (which he claims he needs to open the front door of the building). That leads me to believe that all of the keys for the outside front door of the building open all of the apartments in this building!In regards to fixing the Ethernet jack in the bedroom, I will say that their was a repair that was conducted however it is inefficient and does not result in stable internet access. Being that I am taking online classes for my graduate program, I need a stable internet connection at each wall jack. I have continued to run Ethernet cables from the kitchen through to the bedroom. The repair that was made was sub-standard and did not work for a prolonged period of time with the internet signal dropping intermittently.(Folowing lines contain hyperlinks to the appropriate sites.)On a final note, I would really like to lay this story to rest on the fireplace. According to Lester properties website the lofts offer "premium collection of features and amenities". On the [redacted] Web-site, it clearly lists specifications to be "Fireplaces, skylights, granite tile, steam showers."
Although TnT has responsible for maintaining and managing the property, my following complaint cannot be truly directed at them. The fact that their is a fireplace advertised on 3 commercial web-sites which include the archictect, TnT and Lester properties makes this an incident of false advertising. If you look at the attached photo of the fireplace mechanism itself, you will see that it is no more then 2 lightbulbs reflecting off aluminum foil. This is far from what I imagined a fireplace would be which is some kind of mechanism which a live flame would have a tendency of emanating from. It is merely a light bulb and does not truly qualify as a definition of "fireplace" according to the Merriam Webster dictionary. For as much as this place has been advertised as a "premium collections of features and amenities" a fireplace with no fire in it, that can be purchased at [redacted] for $79 does not qualify as such. For what they have advertised and what I pay to live here, I fully expected a working fireplace (with fire) to be part of this package.Thank you Revdex.com for spurring me to continue to pursue this action, and Thanks to [redacted] and her staff for all of the hard work they have done to tolerate tenants such as myself and far worse. This is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all!
Regards,
[redacted]
We are in receipt of the above-referenced complaintTNT made several attempts to enter the property and investigate the complaint by setting an appointment with the resident and weren’t able to find them at homeTNT hasn’t “refused” to fix anythingWe have contacted a plumber and he has offered one more suggestion for a solution which we will be trying within the next week.I hope this resolves the concerns submitted by Mr [redacted] .Regards, [redacted] Property Manager
We are writing in reference to ID [redacted] After learning that the resident had caused fire to the property, our company began working with the contractors and the insurance company, and have continued to do so for months to resolve this issueIn the complaint, the resident stated that they have been without heat since the fire in October and no repairs had been madeThe heat works properly, we have verified it for ourselves this weekWe contacted the resident about a month ago to setup an appointment so that the repairs could be made to the propertyThe resident nevercalled us back We called the resident last week and simply informed the resident of the contractors coming by this week to handle the repairs The resident called the office angry and stated that she did not want our workers coming in this week because it would be so disruptiveThe resident was then told that all repairs had to be made before she vacates the propertyConcerning any refunds of the rental payments for the resident, the resident was the one responsible for the fire, therefore the insurance company will hold her liable for any rent loss as well.If you have any further concerning please feel free to contact me at the above address.Sincerely, [redacted] Leasing Agent
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First and foremost I would like to say, that although TnT Flinchum may have been in business for years, in the business world, longevity is definitely not synonymous with Quality The current practices may be sufficient for the general collegiate audience but completely inappropriate for professionals or family minded folks Although I am not accusing TnT of blatant disregard for tenants rights and their responsibilities of a landlord, they are definitely a far cry from having top notch services and response time for a business of their size, age and responsibility to their tenancy along with the amount I pay for rent for a square foot apartment Perhaps a professional audit of their practices would assist them in raising the level of quality of their business and services could provide as I do not personally have an issue with any of the employees at the business.I would also like to use this time to thank TnT for coming to replace my locks this past Friday on such short notice I really appreciate the rapid response on this action at my request to change my apartment locks when I found out that their are other tenants that had keys to open my apartment I found this out when one of "the friends" of apartment knocked on my door late one evening on Thanksgiving weekend to tell me that they had a key with my apartment number on it (See attached picture.) Amazing enough is the fact that this key even had the key fob on it like it had come straight from the property management company Thank you again for changing the lock on my apartment, because I was not going to give back to the tenant in his key for my apartment (which he claims he needs to open the front door of the building) That leads me to believe that all of the keys for the outside front door of the building open all of the apartments in this building!In regards to fixing the Ethernet jack in the bedroom, I will say that their was a repair that was conducted however it is inefficient and does not result in stable internet access Being that I am taking online classes for my graduate program, I need a stable internet connection at each wall jack I have continued to run Ethernet cables from the kitchen through to the bedroom The repair that was made was sub-standard and did not work for a prolonged period of time with the internet signal dropping intermittently.(Folowing lines contain hyperlinks to the appropriate sites.)On a final note, I would really like to lay this story to rest on the fireplace According to Lester properties website the lofts offer "premium collection of features and amenities" On the [redacted] Web-site, it clearly lists specifications to be "Fireplaces, skylights, granite tile, steam showers." Although TnT has responsible for maintaining and managing the property, my following complaint cannot be truly directed at them The fact that their is a fireplace advertised on commercial web-sites which include the archictect, TnT and Lester properties makes this an incident of advertising If you look at the attached photo of the fireplace mechanism itself, you will see that it is no more then lightbulbs reflecting off aluminum foil This is far from what I imagined a fireplace would be which is some kind of mechanism which a live flame would have a tendency of emanating from It is merely a light bulb and does not truly qualify as a definition of "fireplace" according to the Merriam Webster dictionary For as much as this place has been advertised as a "premium collections of features and amenities" a fireplace with no fire in it, that can be purchased at [redacted] for $does not qualify as such For what they have advertised and what I pay to live here, I fully expected a working fireplace (with fire) to be part of this package.Thank you Revdex.com for spurring me to continue to pursue this action, and Thanks to [redacted] and her staff for all of the hard work they have done to tolerate tenants such as myself and far worse This is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all! Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Mr [redacted] credit card was fully refunded on June 13,
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below To begin, TnT Flinchum has been accredited with the Revdex.com for years Knowing this, it took them business days to respond to a client complaint, a violation of the accreditation agreement between the Revdex.com and a businessThis flagrant disregard for responding to anyone is a clear sign of troubles I faced in dealing with your company Yes, I have rented from TnT Flinchum for pretty much a decade, which should give clout to my claims of repairsAlso, as stated in the complaint, each time I vacated one property and moved to another I learned more and more about their business practices and proceduresThis is why after this last, and final move out, having done everything correct, I was able to focus in on the last detail of the carpet cleaningThe properties won't be vacant, this is due to supply and demandWith an cycling of college students who may rent for one to four years, they don't have the time to build up a 10yr base knowledgeLongevity of business does not correlate to quality of business Obviously prices fluctuate, that is common knowledgeI've not accused TnT Flinchum of extortion, I've pointed out that in the letter you receive it will have what the new rate could be, the lowered rate if you renew, and there is a middle rate that if you don't renew is displayed on the websiteAs stated in the complaint, I would not regard it as extortion if there wasn't a third rate associated with itThe fact you 'encourage' the tenant with a super high rate, then show a 'discount' is one thing, but when you don't follow through on your website with the super high rate, that is where we have a serious issue The portion regarding a paper trail isn't to say you have to have email, it's just the simplestAny reputable company in the modern era has a contact us or ticket system on their siteThis is to let the customer/client understand their message was received and both parties have a copyIf every time there was an issue you had to send a certified letter, it would take even more months for issues to be resolvedThere is no ticket system, if a repair person enters your residence, you're left with a hand written note on scrap paperIt would seem as though three repair personnel for properties is not adequate Regarding the days for notification, you're very closeIt's in that section, just a little further down, the last paragraph before section B startsIt reads as follows 'The landlord shall notify the tenant in writing of any deductions provided by this subsection to be made from the tenant's security deposit during the course of the tenancySuch notification shall be made within days of the date of the determination of the deduction and shall itemize the reasons in the same manner as provided in subsection B.' The return of a deposit is due within days, but the itemized list is due within Yet another deadline that TnT Flinchum fails to meetI also find it ironic that every tenant is required to pay and if not there is a late fee within a few days past, yet the property management has daysExpectations are a two way road By mailing it to the wrong place, TnT Flinchum has tried to shift the burden of recouping their deposit to the tenant and not take any more effort on their behalf My issue with the carpet cleaning is that your agreement locks you into an unknown cost for cleaning, with an unknown companyI wouldn't have been upset had it been an actual separate company that performed the workInstead you have your sister company perform the workThis doesn't give the tenants any reassurance that the cost is fair market value at allOr that the work was performedI state that because, the former resident has no way of agreeing the work was doneWhile you live in the property, you can continue to follow up, however once you leave you have to take their word for itYou're forgetting the size of the property, it's not just a 'bedroom and living room', it's ~400ft^ I'm not threatening a class action lawsuit, if that is how you interpreted it, I can't change that for youI am merely asking a question I don't have an answer toThe only thing consistent in the responses to complaints is the use of the word incredulous Finally, yes, my view of your business changed over the course of years First I felt as if you wanted to lease to me, and that you were offering valued propertiesThis became less of my view as I progressed through the years and at different propertiesAnother factor of change is the ever constant change of office staff over the yearsAfter a culmination of events, my conclusion is that TnT Flinchum is shady and I will never rent from you againI don't have one instance and bash a company or draw a conclusionIf anything, my repeated business over the course of nearly a decade shows my resiliency to not let issues a few times a year set the view for a whole year[redacted]
We have received the above mentioned complaint. We will respond in the order in which the items are listed. First, while we may have unhappy reviews on [redacted] , we carry an A- rating with the BBB and have been an Accredited Business since 1991. It is very easy to go online and zip off an... email if you are unhappy. Rarely does anyone go online with a positive review. We do however have a binder full of compliment letters in our office. The carpets in the hallways are scheduled to be cleaned over the [redacted] winter break which is set to begin at the end of next week. We clean these carpets two times a year and do so during a time in which there are no classes. This is required because of the location of the property. We are beside the campus and the street is a one way street so access with equipment ¡s limited during all other times of the year. The trash issue was just discovered last week. we have contacted all Residents in the building that trash must be taken downstairs and not kept in the hallway and that the trash must be placed inside a trash can. While the trash room is shared with [redacted] and this can cause problems, there is no other location in the building for the trash to be placed that the Town of [redacted] will approve. We have an outside contractor that empties those cans daily Monday through Friday.Mr. [redacted] moved into the property on May 22, 2015. When he returned his move in inspection form on May 28, 2015, he indicated that the ethernet port and the fireplace were not working, We wrote a work order for our staff to complete based on the move in inspection on May 29, 2015. When the maintenance man completed the work order on June 2, 2015, he indicated that the ethernet port was wired properly and therefore should be working. He also indicated that he would have the office get the fireplace repaired. We contacted an outside vendor on the fireplace and believed that the work had been completed. On August 18, 2015 we received a written letter from Mr. [redacted] in regards to several of our business practices that he was unhappy with and a few maintenance items. This list included the ethernet port and the fireplace. The very next week, we contacted Mr. [redacted] to inform him of the exact day that the technician was coming to repair his ethernet port and that the contractor for the fireplace would be ¡n the unit again to get part numbers. We still believed that the fireplace work had been completed until we received this written notice. I have contacted the contractor numerous times since August to follow up to ensure that this repair is completed. We have been informed that the part will finally arrive next week and that the repair will be made as soon as the part arrives. We will call Mr. [redacted] to inform him when the contractor will be entering his unit to make the repair. While it has taken a while to get the part, we have not ignored the problem. The leak in the hallwav was also listed in the letter we received from Mr. [redacted] on August 18, 2015. It appeared that the maintenance person who was on call that weekend neglected to come back and make the repair. We sent a maintenance person immediately to repair the problem.In regards to the lease renewal, we did mail Mr. [redacted] a renewal letter on October 23, 2015. The letter stated that if it were returned by November 5, 2015 the new rent rate would be $1310.00 per month and if it was returned after that date, the rent would be $1335.00 per month. It also stated "If you are uncertain of your plans, or if you need something larger or smaller, please contact us. We will be willing to work with you as much as possible." We do not have an issue with waiting for Mr. [redacted] to sign the new lease after the fireplace has been fixed. Once a Resident notifies us of their intention to renew the lease, we call the day before we ere going and schedule a renewal walk-through of the unit. When we perform the walk-throughs, we do leave the lease in the unit for them to sign and return. We did get Mr. [redacted] 's message that he did not want us to come to his unit that day and we did not. His renewal lease is still here in our office in his folder. I do not know why he believes that we entered the unit but that is not the case. In regards to our right to inspect, Lease item #19 states "Owner may enter apartment at any reasonable time to inspect..,"In regards to our business practices, we have been in business for 31 years and clearly must not be as terrible as Mr. [redacted] has portrayed. Sincerely, [redacted] *. [redacted] Property Manager
I am writing in response to your email dated October in regards to the complaint filed by [redacted] * [redacted] regarding the property located at [redacted] ***rented by his son, [redacted] .We received a letter of dispute from Mr [redacted] on September 22, After thoroughly reviewing his concerns and investigating the charges he was disputing, the charges taken out of his son's security deposit were found to be validWe responded to Mr*** on October 7, advising him of our findingsI have enclosed a copy of Mr***'s initial complaint and our response to him along with supporting documentation.If you require any additional information from us, please let me know,Sincerely, [redacted] Property Manager
We have received the letter rebuttal of the complaint at [redacted] ***. I will address the concerns in the order in which they are presented.TNT Flinchum Property Management does not own the property where the tenant lived. We manage the building for the property owner. The property owner did not have another unit in the tenant's price range, therefore we were unable to relocate her to another unit. We discussed this with the tenant at that time. We did not simply deny her request "without any consideration." We took considerable consideration. We contacted the building inspector ourselves to ensure her health and safety.We have completed the repairs to the unit, and are currently trying to rent it. The tenant still has an active lease for the unit, and could return to the unit at any time. We never asked her to leave. I have included a copy of the email and Code Information sheet sent to us from the building inspector. As you will see from the inspector's report, there was not any mold apparent at the date of the inspection on October 7, 2015.The tenant has filed for Tenant Assertion with the courts. This case is set to be heard December 11, 2015, therefore this matter will be resolved by the court.If you have any questions or concerns, please contact us at the above telephone number or address.Thank you, [redacted] Leasing Agent
We have received the above mentioned complaintI have enclosed a copy of a letter mailed to the complainant on July 6, I have also enclosed a copy of the current lease agreement that wassigned by her daughter, the utility bill that was sent in September 2015, copies of each late
letter sent from Jan through June and a tenant ledger through todayPlease note that the utility bill was in the name of TNT Flinchum during a time period that the lease was in effectAs per Lease Addendum, Section 15, "In the event Resident fails to maintain utilities on the premises in his/her own name for the period indicated, and owner must pursue payment of utilities from the Resident, Resident agrees to be responsible for a $administrative fee to the owner." As you can see on the ledger, there was a rent shortage of $in August and there was no late fee applied that month (although per the lease agreement, one was justified)The rent was paid $short again in September and then the charge for the utilities and the administrative fee were charged out along with late fees for that month which left a balance of $at the end of September After that, no monies were paid to the outstanding balance until February During that time, late fees were charged each month (as per lease agreement item #5) in the amount of $35.00/month When the payment was received in February 2016, it did not include any late fees or the administrative fee (although it did include a nasty note) with a continued outstanding balance there were late fees due for each monthThis matter could have been easily resolved had the Resident simply paid the payments as agreed to in her lease The complainant has called our office many times over the past several months and has been told what the fees are for and how they have accumulatedEach time she has refused to pay both the late fees and the administrative feesThere is nothing convoluted or sneaky as you can clearly see.If you have any questions, please feel free to contact us again.Sincerely,*** ** ***Property Manager
I am writing in response to your email in regards to the complaint filed by *** ***I will address his complaints as follows:Customer service - As pointed out in our first response letter dated December 11, we believe we have responded appropriately to any problems and/or complaints made by Mr***.Keys - We make sure to track and collect any keys given to tenants, upon move-out, if we have not received the same number of keys that were given at move-in, we automatically change the locks at the residenceMr*** expressed concern that the keys to the outside front door of the building opens all of the apartments but that door has been keyed differentlyThe *** ** *** *** also feature an additional security feature by using an entry pad at the front entrance. Each resident is given their own personal code to be able to enter the buildingHowever, as Mr. *** stated, we responded quickly to his concern and re-keyed his apartment door.Ethernet repair - The ethernet repair was completed and we followed up with Mr*** to make sure it was working for himHe confirmed that it was fine so we are unclear as to what his problem actually is at this pointWe will be happy to address his concerns if he can give us specifics.Fireplace - As Mr*** pointed out, there are three websites that advertise the *** ** *** *** and they not only list the fireplace as an amenity but they each have photosBesides this, Mr*** had a friend look at the unit TWICE before he signed a lease to rent the property. The fireplace is certainly not a $unit from *** and I believe he had plenty of opportunity to know that since he saw photos on the website as well as had a description from his friendWe are taking steps to change the listing to specifically say "electric fireplace" so that there is no room for misunderstanding in the future
We are in receipt of Revdex.com Case #*** dated August 19, 2016.After receiving the customer's initial complaint, TnT sent cleaners back to the unit two dífferent tlmes, with two different companiesBoth companies reported thet the unit was clean, We also sentmaintenance back and asked that the
tenants show us their concernsWe never found moldWe did find some black "goo" around the window trims that appeared to be remnants of some sort of tapeThe carpets had been cleaned prior to the tenants' move in and were ìn no way "crusty."After our many attempts to resolve the issues, we offered the tenants the option of simply ending their lease and returning their keys to usThey were given a FULL refund
We are in receipt of Revdex.com Case #*** dated August 19,2016.It is incredulous to me that a student at Virginia Tech would need to be told that living directly above a bar might be noisyWhen the unit was shown to the tenant, they entered the building through a door directly beside the
barThey weren't taken through an entrance to hide the potential for noise.The unit does not have carpet and didn't have carpet when the unit was shown to the tenant Nothing has changed since they viewed the unit prior to signing their lease, yet the tenant now believes that it is the property owner's responsibility to spend hundreds of dollars to install acoustic pad and carpet that will then have to be maintained for years, or simply be thrown away after his occupancy.TnT hasn't taken advantage of anyoneThe tenant was shown the unit, was aware of its location and chose to sign the lease.Regards,*** ***Property ManagerTNT Flinchum Property Management
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The true reason for my complaint is that there has never been an offer of resolution by TNT Flinchum. I have almost pics and video showing mold and damage in every room of the apt, even the rooms not affected by this series of events. I have made it clear to the business that I cannot live in the apt any longer, nor can I with any conscience sublet to another person or family, as were the terms of my lease. I very much wanted to retain my client status with TNT, therefore, I filed a written request to them asking only that they relocate me to another apt. I cited the very real health issues, as well as the fear of staying there based on certain security issues (a bedroom window was recently broken, my bedroom window is only inches above ground, my kitchen door has been repaired numerous times and still doesnt seal, ect.) My request was denied without hesitation. As a result, I had to move all my possessions into immediate storage to prohibit further molding of books, clothes, etc. Since Sept27,2015, I have been moving around and staying with several friends because I cannot find another suitable apt in the area. My life is in chaos, I am homeless and living out of suitcases, I have missed work over this issue, I have almost depleted my finances due to storage and other fees. My health has suffered, both physically and emotionally, which has caused strain to my friend and family relationships. I am anticipating being forced to take legal action, which only adds to everything else. And all of this could have been averted had the property manager at TNT used good judgement based on the facts of the situation. Her denial of the extent of the damage is unwarranted, as all my pics can proveShe never even visited the apt until weeks after I had moved outI was still going in and out cleaning, and I found the carpet to be wet as late as Oct 24. The apt is absolutely NOT inhabitable. All I ever asked for was a clean and healthy place to live, and they refused to do their part.Regards,*** * ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, I do not believe that 15 minutes or less constitutes "considerable consideration" as to whether the landlord would agree to locate me into another apartment. Also, I am not sure what report was received from the Building Inspectors office concerning the apartment issues, as several phone calls and an email to me from that office confirmed that the office of the Town Building Inspector does not have any authority to deal with issues of mold at all. Also, as of November 16,2015, I have an email from the Inspector's office stating that there was no report of any kind on file regarding any recent visits to [redacted].
Furthermore, in spite of the fact that I have not been able to live in the apartment since September 29,2015, the landlord has insisted that the current lease cannot be terminated at all; therefore, I am still continueing to pay rent to TnT every month. As of January 1, 2015, I will be forced to pay for two rentals each month until they are able to sublet the apartment.
To say the least, I am horribly disappointed with the final service I have received in this matter.Regards,[redacted]
Mr [redacted] credit card was fully refunded on June 13, 2016.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We are writing in reference to ID [redacted]. After learning that the resident had caused fire to the property, our company began working with the contractors and the insurance company, and have continued to do so for months to resolve this issue. In the complaint, the resident...
stated that they have been without heat since the fire in October and no repairs had been made. The heat works properly, we have verified it for ourselves this week. We contacted the resident about a month ago to setup an appointment so that the repairs could be made to the property. The resident nevercalled us back. We called the resident last week and simply informed the resident of the contractors coming by this week to handle the repairs. The resident called the office angry and stated that she did not want our workers coming in this week because it would be so disruptive. The resident was then told that all repairs had to be made before she vacates the property. Concerning any refunds of the rental payments for the resident, the resident was the one responsible for the fire, therefore the insurance company will hold her liable for any rent loss as well.If you have any further concerning please feel free to contact me at the above address.Sincerely,[redacted]Leasing Agent
We are in receipt of the above-referenced complaint. TNT made several attempts to enter the property and investigate the complaint by setting an appointment with the resident and weren’t able to find them at home. TNT hasn’t “refused” to fix anything. We have contacted a plumber and...
he has offered one more suggestion for a solution which we will be trying within the next week.I hope this resolves the concerns submitted by Mr. [redacted].Regards,[redacted]Property Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First and foremost I would like to say, that although TnT Flinchum may have been in business for 31 years, in the business world, longevity is definitely not synonymous with Quality. The current practices may be sufficient for the general collegiate audience but completely inappropriate for professionals or family minded folks. Although I am not accusing TnT of blatant disregard for tenants rights and their responsibilities of a landlord, they are definitely a far cry from having top notch services and response time for a business of their size, age and responsibility to their tenancy along with the amount I pay for rent for a 700 square foot apartment. Perhaps a professional audit of their practices would assist them in raising the level of quality of their business and services could provide as I do not personally have an issue with any of the employees at the business.I would also like to use this time to thank TnT for coming to replace my locks this past Friday on such short notice. I really appreciate the rapid response on this action at my request to change my apartment locks when I found out that their are other tenants that had keys to open my apartment. I found this out when one of "the friends" of apartment 208 knocked on my door late one evening on Thanksgiving weekend to tell me that they had a key with my apartment number on it. (See attached picture.) Amazing enough is the fact that this key even had the key fob on it like it had come straight from the property management company. Thank you again for changing the lock on my apartment, because I was not going to give back to the tenant in 208 his key for my apartment (which he claims he needs to open the front door of the building). That leads me to believe that all of the keys for the outside front door of the building open all of the apartments in this building!In regards to fixing the Ethernet jack in the bedroom, I will say that their was a repair that was conducted however it is inefficient and does not result in stable internet access. Being that I am taking online classes for my graduate program, I need a stable internet connection at each wall jack. I have continued to run Ethernet cables from the kitchen through to the bedroom. The repair that was made was sub-standard and did not work for a prolonged period of time with the internet signal dropping intermittently.(Folowing lines contain hyperlinks to the appropriate sites.)On a final note, I would really like to lay this story to rest on the fireplace. According to Lester properties website the lofts offer "premium collection of features and amenities". On the [redacted] Web-site, it clearly lists specifications to be "Fireplaces, skylights, granite tile, steam showers."
Although TnT has responsible for maintaining and managing the property, my following complaint cannot be truly directed at them. The fact that their is a fireplace advertised on 3 commercial web-sites which include the archictect, TnT and Lester properties makes this an incident of false advertising. If you look at the attached photo of the fireplace mechanism itself, you will see that it is no more then 2 lightbulbs reflecting off aluminum foil. This is far from what I imagined a fireplace would be which is some kind of mechanism which a live flame would have a tendency of emanating from. It is merely a light bulb and does not truly qualify as a definition of "fireplace" according to the Merriam Webster dictionary. For as much as this place has been advertised as a "premium collections of features and amenities" a fireplace with no fire in it, that can be purchased at [redacted] for $79 does not qualify as such. For what they have advertised and what I pay to live here, I fully expected a working fireplace (with fire) to be part of this package.Thank you Revdex.com for spurring me to continue to pursue this action, and Thanks to [redacted] and her staff for all of the hard work they have done to tolerate tenants such as myself and far worse. This is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all!
Regards,
[redacted]