I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First and foremost I would like to say, that although TnT Flinchum may have been in business for 31 years, in the business world, longevity is definitely not synonymous with Quality. The current practices may be sufficient for the general collegiate audience but completely inappropriate for professionals or family minded folks. Although I am not accusing TnT of blatant disregard for tenants rights and their responsibilities of a landlord, they are definitely a far cry from having top notch services and response time for a business of their size, age and responsibility to their tenancy along with the amount I pay for rent for a 700 square foot apartment. Perhaps a professional audit of their practices would assist them in raising the level of quality of their business and services could provide as I do not personally have an issue with any of the employees at the business.I would also like to use this time to thank TnT for coming to replace my locks this past Friday on such short notice. I really appreciate the rapid response on this action at my request to change my apartment locks when I found out that their are other tenants that had keys to open my apartment. I found this out when one of "the friends" of apartment 208 knocked on my door late one evening on Thanksgiving weekend to tell me that they had a key with my apartment number on it. (See attached picture.) Amazing enough is the fact that this key even had the key fob on it like it had come straight from the property management company. Thank you again for changing the lock on my apartment, because I was not going to give back to the tenant in 208 his key for my apartment (which he claims he needs to open the front door of the building). That leads me to believe that all of the keys for the outside front door of the building open all of the apartments in this building!In regards to fixing the Ethernet jack in the bedroom, I will say that their was a repair that was conducted however it is inefficient and does not result in stable internet access. Being that I am taking online classes for my graduate program, I need a stable internet connection at each wall jack. I have continued to run Ethernet cables from the kitchen through to the bedroom. The repair that was made was sub-standard and did not work for a prolonged period of time with the internet signal dropping intermittently.(Folowing lines contain hyperlinks to the appropriate sites.)On a final note, I would really like to lay this story to rest on the fireplace. According to Lester properties website the lofts offer "premium collection of features and amenities". On the [redacted] Web-site, it clearly lists specifications to be "Fireplaces, skylights, granite tile, steam showers."
Although TnT has responsible for maintaining and managing the property, my following complaint cannot be truly directed at them. The fact that their is a fireplace advertised on 3 commercial web-sites which include the archictect, TnT and Lester properties makes this an incident of false advertising. If you look at the attached photo of the fireplace mechanism itself, you will see that it is no more then 2 lightbulbs reflecting off aluminum foil. This is far from what I imagined a fireplace would be which is some kind of mechanism which a live flame would have a tendency of emanating from. It is merely a light bulb and does not truly qualify as a definition of "fireplace" according to the Merriam Webster dictionary. For as much as this place has been advertised as a "premium collections of features and amenities" a fireplace with no fire in it, that can be purchased at [redacted] for $79 does not qualify as such. For what they have advertised and what I pay to live here, I fully expected a working fireplace (with fire) to be part of this package.Thank you Revdex.com for spurring me to continue to pursue this action, and Thanks to [redacted] and her staff for all of the hard work they have done to tolerate tenants such as myself and far worse. This is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all!
Regards,
[redacted]
I am writing in response to your email dated October 12 in regards to the complaint filed by [redacted]. [redacted] regarding the property located at [redacted]. rented by his son, [redacted].We received a letter of dispute from Mr. [redacted] on September 22, 2015. After thoroughly reviewing his...
concerns and investigating the charges he was disputing, the charges taken out of his son's security deposit were found to be valid. We responded to Mr. [redacted] on October 7, 2015 advising him of our findings. I have enclosed a copy of Mr. [redacted]'s initial complaint and our response to him along with supporting documentation.If you require any additional information from us, please let me know,Sincerely,[redacted]Property Manager
We have received the letter rebuttal of the complaint at [redacted]. I will address the concerns in the order in which they are presented.TNT Flinchum Property Management does not own the property where the tenant lived. We manage the building for the property owner. The property owner did not have another unit in the tenant's price range, therefore we were unable to relocate her to another unit. We discussed this with the tenant at that time. We did not simply deny her request "without any consideration." We took considerable consideration. We contacted the building inspector ourselves to ensure her health and safety.We have completed the repairs to the unit, and are currently trying to rent it. The tenant still has an active lease for the unit, and could return to the unit at any time. We never asked her to leave. I have included a copy of the email and Code Information sheet sent to us from the building inspector. As you will see from the inspector's report, there was not any mold apparent at the date of the inspection on October 7, 2015.The tenant has filed for Tenant Assertion with the courts. This case is set to be heard December 11, 2015, therefore this matter will be resolved by the court.If you have any questions or concerns, please contact us at the above telephone number or address.Thank you,[redacted]Leasing Agent
We have received the letter regarding the complaint at [redacted]. I will address tho concerns in the order in which they are presented.On September 27,2015, we received an emergency maintenance call regarding the leaking water heater. The on-call maintenance technician...
went to the unit and turned the water off to the water heater. They returned September 28, 2015 and replaced the water heater. At that time, the technician had our water restoration company come out to extract the water and begin to dry out the carpets.On September 29, 2015, we experienced wide spread flash flooding in the New River Valley. The tenant experienced flooding from the heavy rain. Maintenance technicians found that there bad been flooding in her unit, and at that time, the water restoration company was notified that they needed to come to the home to extract the water again. The dehumidifier machine that was left to extract moisture had a small leak in the hose, which left a puddle of water on the kitchen floor. Upon notification the contractor from the water restoration company returned to the unit to repair the problem. Upon entering the unit, he found that there was only about a cup of water was in the floor, not a flooded kitchen.The tenant called on September 30, 2015 stating she was concerned that there was mold in the unit and that the unit was uninhabitable. The property manager went to the unit and performed a walk through to see the condition of the unit, and found no visible evidence of "mold." The property manager then contacted the Chief Building Inspector for the Town of [redacted], and asked that he meet her at the unit to inspect it to be sure it was safe for occupancy. The inspector found that the unit did not have anything wrong that would make it uninhabitable. TNT had all the drying equipment removed from the unit this same day.At this time, the only issue that needs to be completed is painting the sheetrock. All other repairs caused by the flooding have been completed.If you have any questions or concerns, please contact us at the above telephone number or address.Thank you,[redacted]Leasing Agent
We have received the above mentioned complaint. We will respond in the order in which the items are listed. First, while we may have unhappy reviews on [redacted], we carry an A- rating with the Revdex.com and have been an Accredited Business since 1991. It is very easy to go online and zip off an...
email if you are unhappy. Rarely does anyone go online with a positive review. We do however have a binder full of compliment letters in our office. The carpets in the hallways are scheduled to be cleaned over the [redacted] winter break which is set to begin at the end of next week. We clean these carpets two times a year and do so during a time in which there are no classes. This is required because of the location of the property. We are beside the campus and the street is a one way street so access with equipment ¡s limited during all other times of the year. The trash issue was just discovered last week. we have contacted all Residents in the building that trash must be taken downstairs and not kept in the hallway and that the trash must be placed inside a trash can. While the trash room is shared with [redacted] and this can cause problems, there is no other location in the building for the trash to be placed that the Town of [redacted] will approve. We have an outside contractor that empties those cans daily Monday through Friday.Mr. [redacted] moved into the property on May 22, 2015. When he returned his move in inspection form on May 28, 2015, he indicated that the ethernet port and the fireplace were not working, We wrote a work order for our staff to complete based on the move in inspection on May 29, 2015. When the maintenance man completed the work order on June 2, 2015, he indicated that the ethernet port was wired properly and therefore should be working. He also indicated that he would have the office get the fireplace repaired. We contacted an outside vendor on the fireplace and believed that the work had been completed. On August 18, 2015 we received a written letter from Mr. [redacted] in regards to several of our business practices that he was unhappy with and a few maintenance items. This list included the ethernet port and the fireplace. The very next week, we contacted Mr. [redacted] to inform him of the exact day that the technician was coming to repair his ethernet port and that the contractor for the fireplace would be ¡n the unit again to get part numbers. We still believed that the fireplace work had been completed until we received this written notice. I have contacted the contractor numerous times since August to follow up to ensure that this repair is completed. We have been informed that the part will finally arrive next week and that the repair will be made as soon as the part arrives. We will call Mr. [redacted] to inform him when the contractor will be entering his unit to make the repair. While it has taken a while to get the part, we have not ignored the problem. The leak in the hallwav was also listed in the letter we received from Mr. [redacted] on August 18, 2015. It appeared that the maintenance person who was on call that weekend neglected to come back and make the repair. We sent a maintenance person immediately to repair the problem.In regards to the lease renewal, we did mail Mr. [redacted] a renewal letter on October 23, 2015. The letter stated that if it were returned by November 5, 2015 the new rent rate would be $1310.00 per month and if it was returned after that date, the rent would be $1335.00 per month. It also stated "If you are uncertain of your plans, or if you need something larger or smaller, please contact us. We will be willing to work with you as much as possible." We do not have an issue with waiting for Mr. [redacted] to sign the new lease after the fireplace has been fixed. Once a Resident notifies us of their intention to renew the lease, we call the day before we ere going and schedule a renewal walk-through of the unit. When we perform the walk-throughs, we do leave the lease in the unit for them to sign and return. We did get Mr. [redacted]'s message that he did not want us to come to his unit that day and we did not. His renewal lease is still here in our office in his folder. I do not know why he believes that we entered the unit but that is not the case. In regards to our right to inspect, Lease item #19 states "Owner may enter apartment at any reasonable time to inspect..,"In regards to our business practices, we have been in business for 31 years and clearly must not be as terrible as Mr. [redacted] has portrayed. Sincerely,[redacted]Property Manager
We are in receipt of Revdex.com Case #[redacted] dated July 22, 2016.TNT Flinchum Property Management has never received any kind of communication from this former tenant disputing any...
charges that were made toward her security deposit refund. As is stated in her lease, disputes concerning any of the charges need to be received in writing and will be addressed accordingly. Since this tenant has never contacted TNT Flínchum Property Management there has beenno opportunity to research and discuss any of the tenant's concerns.TNT Flinchum Property Management never received a move-in inspection form from this tenant. As it is stated on the key slip that the resident signed at move in, if a move-in inspection is not submittedin writing to our office within seven (7) days of the tenant's move-in they agree to accept the unit "as is." (See copy enclosed.) If the resident can supply us with a copy of a move-in inspection, we would be better able to determine which damages where there at the time of her occupancy of the residence and what damages occurred during her lease dates. Our move-out inspection includes photographs of the residence and include items that were damaged and/or in need of cleaning. The total amount of move-out repairs were $880 and the res¡dent was charged $260 of that dollar amount for her damages.In reference to the cleaning charge at move-out, there were several items listed on the move-out inspection as needing to be cleaned. (See copy enclosed.) Had the resident chosen to be present forthe move-out we could have shown her the issues at that time.Regards[redacted]Property Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To begin, TnT Flinchum has been accredited with the Revdex.com for 17 years.
Knowing this, it took them 14 business days to respond to a client complaint, a
violation of the accreditation agreement between the Revdex.com and a business. This
flagrant disregard for responding to anyone is a clear sign of troubles I faced
in dealing with your company.
Yes, I have rented from TnT Flinchum for pretty much a decade, which should
give clout to my claims of repairs. Also, as stated in the complaint, each time
I vacated one property and moved to another I learned more and more about their
business practices and procedures. This is why after this last, and final move
out, having done everything correct, I was able to focus in on the last detail
of the carpet cleaning. The properties won't be vacant, this is due to supply
and demand. With an cycling of college students who may rent for one to four
years, they don't have the time to build up a 10yr base knowledge. Longevity of
business does not correlate to quality of business.
Obviously prices fluctuate, that is common knowledge. I've not accused TnT
Flinchum of extortion, I've pointed out that in the letter you receive it will
have what the new rate could be, the lowered rate if you renew, and there is a
middle rate that if you don't renew is displayed on the website. As stated in
the complaint, I would not regard it as extortion if there wasn't a third rate
associated with it. The fact you 'encourage' the tenant with a super high rate,
then show a 'discount' is one thing, but when you don't follow through on your
website with the super high rate, that is where we have a serious issue.
The portion regarding a paper trail isn't to say you have to have email,
it's just the simplest. Any reputable company in the modern era has a contact
us or ticket system on their site. This is to let the customer/client
understand their message was received and both parties have a copy. If every
time there was an issue you had to send a certified letter, it would take even
more months for issues to be resolved. There is no ticket system, if a repair
person enters your residence, you're left with a hand written note on scrap
paper. It would seem as though three repair personnel for 70 properties is not
adequate.
Regarding the 30 days for notification, you're very close. It's in that
section, just a little further down, the last paragraph before section B
starts. It reads as follows 'The landlord shall notify the tenant in writing of
any deductions provided by this subsection to be made from the tenant's
security deposit during the course of the tenancy. Such notification shall be
made within 30 days of the date of the determination of the deduction and shall
itemize the reasons in the same manner as provided in subsection B.' The
return of a deposit is due within 45 days, but the itemized list is due within
30. Yet another deadline that TnT Flinchum fails to meet. I also find it ironic
that every tenant is required to pay and if not there is a late fee within a
few days past, yet the property management has 45 days. Expectations are a two
way road.
By mailing it to the wrong place, TnT Flinchum has tried to shift the burden
of recouping their deposit to the tenant and not take any more effort on their
behalf.
My issue with the carpet cleaning is that your agreement locks you into an
unknown cost for cleaning, with an unknown company. I wouldn't have been upset
had it been an actual separate company that performed the work. Instead you
have your sister company perform the work. This doesn't give the tenants any
reassurance that the cost is fair market value at all. Or that the work was
performed. I state that because, the former resident has no way of agreeing the
work was done. While you live in the property, you can continue to follow up,
however once you leave you have to take their word for it. You're forgetting
the size of the property, it's not just a 'bedroom and living room', it's ~400ft^2.
I'm not threatening a class action lawsuit, if that is how you interpreted
it, I can't change that for you. I am merely asking a question I don't have an
answer to. The only thing consistent in the responses to complaints is the use
of the word incredulous.
Finally, yes, my view of your business changed over the course of years.
First I felt as if you wanted to lease to me, and that you were offering valued
properties. This became less of my view as I progressed through the years and
at different properties. Another factor of change is the ever constant change
of office staff over the years. After a culmination of events, my conclusion is
that TnT Flinchum is shady and I will never rent from you again. I don't have
one instance and bash a company or draw a conclusion. If anything, my repeated
business over the course of nearly a decade shows my resiliency to not let
issues a few times a year set the view for a whole year.[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I finally received an explanation of the charges from [redacted] at TNT in February 2016 that the charges we had been billed for were 20.55 for utilities I paid that. My check number was [redacted] and it cleared my bank on 2-24-16. She said that 11.67 was admin. fees (which I am assuming was the $35 split between my daughter and the other two tenants although that was not explained to me). I paid 11.67 with a separate check # [redacted] and it also cleared the bank on 2-24-95. The $10 charge for August and $10 charge for September for a raise in rent were paid by a $20 check which cleared my bank on 11-16-15, check no. [redacted]. I can provide bank documentation on this. All bills were paid once someone explained what they were for. I was not about to pay for unexplained charges.This issue will not be resolved until late charges are removed.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First and foremost I would like to say, that although TnT Flinchum may have been in business for 31 years, in the business world, longevity is definitely not synonymous with Quality. The current practices may be sufficient for the general collegiate audience but completely inappropriate for professionals or family minded folks. Although I am not accusing TnT of blatant disregard for tenants rights and their responsibilities of a landlord, they are definitely a far cry from having top notch services and response time for a business of their size, age and responsibility to their tenancy along with the amount I pay for rent for a 700 square foot apartment. Perhaps a professional audit of their practices would assist them in raising the level of quality of their business and services could provide as I do not personally have an issue with any of the employees at the business.I would also like to use this time to thank TnT for coming to replace my locks this past Friday on such short notice. I really appreciate the rapid response on this action at my request to change my apartment locks when I found out that their are other tenants that had keys to open my apartment. I found this out when one of "the friends" of apartment 208 knocked on my door late one evening on Thanksgiving weekend to tell me that they had a key with my apartment number on it. (See attached picture.) Amazing enough is the fact that this key even had the key fob on it like it had come straight from the property management company. Thank you again for changing the lock on my apartment, because I was not going to give back to the tenant in 208 his key for my apartment (which he claims he needs to open the front door of the building). That leads me to believe that all of the keys for the outside front door of the building open all of the apartments in this building!In regards to fixing the Ethernet jack in the bedroom, I will say that their was a repair that was conducted however it is inefficient and does not result in stable internet access. Being that I am taking online classes for my graduate program, I need a stable internet connection at each wall jack. I have continued to run Ethernet cables from the kitchen through to the bedroom. The repair that was made was sub-standard and did not work for a prolonged period of time with the internet signal dropping intermittently.(Folowing lines contain hyperlinks to the appropriate sites.)On a final note, I would really like to lay this story to rest on the fireplace. According to Lester properties website the lofts offer "premium collection of features and amenities". On the [redacted] Web-site, it clearly lists specifications to be "Fireplaces, skylights, granite tile, steam showers."
Although TnT has responsible for maintaining and managing the property, my following complaint cannot be truly directed at them. The fact that their is a fireplace advertised on 3 commercial web-sites which include the archictect, TnT and Lester properties makes this an incident of false advertising. If you look at the attached photo of the fireplace mechanism itself, you will see that it is no more then 2 lightbulbs reflecting off aluminum foil. This is far from what I imagined a fireplace would be which is some kind of mechanism which a live flame would have a tendency of emanating from. It is merely a light bulb and does not truly qualify as a definition of "fireplace" according to the Merriam Webster dictionary. For as much as this place has been advertised as a "premium collections of features and amenities" a fireplace with no fire in it, that can be purchased at [redacted] for $79 does not qualify as such. For what they have advertised and what I pay to live here, I fully expected a working fireplace (with fire) to be part of this package.Thank you Revdex.com for spurring me to continue to pursue this action, and Thanks to [redacted] and her staff for all of the hard work they have done to tolerate tenants such as myself and far worse. This is far from a personal attack on you and the TnT employees, as my attempt is to remove ourselves from these issues and solely look at the process of what has happened in order to improve it and prevent such things from happening in the future.Happy Holidays to all!
Regards,
[redacted]
I would like to change my selection for no settlement requested to I would like to have a refund of my security deposit.
I am writing in response to your email dated October 12 in regards to the complaint filed by [redacted]. [redacted] regarding the property located at [redacted]. rented by his son, [redacted].We received a letter of dispute from Mr. [redacted] on September 22, 2015. After thoroughly reviewing his...
concerns and investigating the charges he was disputing, the charges taken out of his son's security deposit were found to be valid. We responded to Mr. [redacted] on October 7, 2015 advising him of our findings. I have enclosed a copy of Mr. [redacted]'s initial complaint and our response to him along with supporting documentation.If you require any additional information from us, please let me know,Sincerely,[redacted]Property Manager
We have received the letter rebuttal of the complaint at [redacted]. I will address the concerns in the order in which they are presented.TNT Flinchum Property Management does not own the property where the tenant lived. We manage the building for the property owner. The property owner did not have another unit in the tenant's price range, therefore we were unable to relocate her to another unit. We discussed this with the tenant at that time. We did not simply deny her request "without any consideration." We took considerable consideration. We contacted the building inspector ourselves to ensure her health and safety.We have completed the repairs to the unit, and are currently trying to rent it. The tenant still has an active lease for the unit, and could return to the unit at any time. We never asked her to leave. I have included a copy of the email and Code Information sheet sent to us from the building inspector. As you will see from the inspector's report, there was not any mold apparent at the date of the inspection on October 7, 2015.The tenant has filed for Tenant Assertion with the courts. This case is set to be heard December 11, 2015, therefore this matter will be resolved by the court.If you have any questions or concerns, please contact us at the above telephone number or address.Thank you,[redacted]Leasing Agent
We have received the letter regarding the complaint at [redacted]. I will address tho concerns in the order in which they are presented.On September 27,2015, we received an emergency maintenance call regarding the leaking water heater. The on-call maintenance technician...
went to the unit and turned the water off to the water heater. They returned September 28, 2015 and replaced the water heater. At that time, the technician had our water restoration company come out to extract the water and begin to dry out the carpets.On September 29, 2015, we experienced wide spread flash flooding in the New River Valley. The tenant experienced flooding from the heavy rain. Maintenance technicians found that there bad been flooding in her unit, and at that time, the water restoration company was notified that they needed to come to the home to extract the water again. The dehumidifier machine that was left to extract moisture had a small leak in the hose, which left a puddle of water on the kitchen floor. Upon notification the contractor from the water restoration company returned to the unit to repair the problem. Upon entering the unit, he found that there was only about a cup of water was in the floor, not a flooded kitchen.The tenant called on September 30, 2015 stating she was concerned that there was mold in the unit and that the unit was uninhabitable. The property manager went to the unit and performed a walk through to see the condition of the unit, and found no visible evidence of "mold." The property manager then contacted the Chief Building Inspector for the Town of [redacted], and asked that he meet her at the unit to inspect it to be sure it was safe for occupancy. The inspector found that the unit did not have anything wrong that would make it uninhabitable. TNT had all the drying equipment removed from the unit this same day.At this time, the only issue that needs to be completed is painting the sheetrock. All other repairs caused by the flooding have been completed.If you have any questions or concerns, please contact us at the above telephone number or address.Thank you,[redacted]Leasing Agent
We have received the above mentioned complaint. We will respond in the order in which the items are listed. First, while we may have unhappy reviews on [redacted], we carry an A- rating with the Revdex.com and have been an Accredited Business since 1991. It is very easy to go online and zip off an...
email if you are unhappy. Rarely does anyone go online with a positive review. We do however have a binder full of compliment letters in our office. The carpets in the hallways are scheduled to be cleaned over the [redacted] winter break which is set to begin at the end of next week. We clean these carpets two times a year and do so during a time in which there are no classes. This is required because of the location of the property. We are beside the campus and the street is a one way street so access with equipment ¡s limited during all other times of the year. The trash issue was just discovered last week. we have contacted all Residents in the building that trash must be taken downstairs and not kept in the hallway and that the trash must be placed inside a trash can. While the trash room is shared with [redacted] and this can cause problems, there is no other location in the building for the trash to be placed that the Town of [redacted] will approve. We have an outside contractor that empties those cans daily Monday through Friday.Mr. [redacted] moved into the property on May 22, 2015. When he returned his move in inspection form on May 28, 2015, he indicated that the ethernet port and the fireplace were not working, We wrote a work order for our staff to complete based on the move in inspection on May 29, 2015. When the maintenance man completed the work order on June 2, 2015, he indicated that the ethernet port was wired properly and therefore should be working. He also indicated that he would have the office get the fireplace repaired. We contacted an outside vendor on the fireplace and believed that the work had been completed. On August 18, 2015 we received a written letter from Mr. [redacted] in regards to several of our business practices that he was unhappy with and a few maintenance items. This list included the ethernet port and the fireplace. The very next week, we contacted Mr. [redacted] to inform him of the exact day that the technician was coming to repair his ethernet port and that the contractor for the fireplace would be ¡n the unit again to get part numbers. We still believed that the fireplace work had been completed until we received this written notice. I have contacted the contractor numerous times since August to follow up to ensure that this repair is completed. We have been informed that the part will finally arrive next week and that the repair will be made as soon as the part arrives. We will call Mr. [redacted] to inform him when the contractor will be entering his unit to make the repair. While it has taken a while to get the part, we have not ignored the problem. The leak in the hallwav was also listed in the letter we received from Mr. [redacted] on August 18, 2015. It appeared that the maintenance person who was on call that weekend neglected to come back and make the repair. We sent a maintenance person immediately to repair the problem.In regards to the lease renewal, we did mail Mr. [redacted] a renewal letter on October 23, 2015. The letter stated that if it were returned by November 5, 2015 the new rent rate would be $1310.00 per month and if it was returned after that date, the rent would be $1335.00 per month. It also stated "If you are uncertain of your plans, or if you need something larger or smaller, please contact us. We will be willing to work with you as much as possible." We do not have an issue with waiting for Mr. [redacted] to sign the new lease after the fireplace has been fixed. Once a Resident notifies us of their intention to renew the lease, we call the day before we ere going and schedule a renewal walk-through of the unit. When we perform the walk-throughs, we do leave the lease in the unit for them to sign and return. We did get Mr. [redacted]'s message that he did not want us to come to his unit that day and we did not. His renewal lease is still here in our office in his folder. I do not know why he believes that we entered the unit but that is not the case. In regards to our right to inspect, Lease item #19 states "Owner may enter apartment at any reasonable time to inspect..,"In regards to our business practices, we have been in business for 31 years and clearly must not be as terrible as Mr. [redacted] has portrayed. Sincerely,[redacted]Property Manager
We are in receipt of Revdex.com Case #[redacted] dated July 22, 2016.TNT Flinchum Property Management has never received any kind of communication from this former tenant disputing any...
charges that were made toward her security deposit refund. As is stated in her lease, disputes concerning any of the charges need to be received in writing and will be addressed accordingly. Since this tenant has never contacted TNT Flínchum Property Management there has beenno opportunity to research and discuss any of the tenant's concerns.TNT Flinchum Property Management never received a move-in inspection form from this tenant. As it is stated on the key slip that the resident signed at move in, if a move-in inspection is not submittedin writing to our office within seven (7) days of the tenant's move-in they agree to accept the unit "as is." (See copy enclosed.) If the resident can supply us with a copy of a move-in inspection, we would be better able to determine which damages where there at the time of her occupancy of the residence and what damages occurred during her lease dates. Our move-out inspection includes photographs of the residence and include items that were damaged and/or in need of cleaning. The total amount of move-out repairs were $880 and the res¡dent was charged $260 of that dollar amount for her damages.In reference to the cleaning charge at move-out, there were several items listed on the move-out inspection as needing to be cleaned. (See copy enclosed.) Had the resident chosen to be present forthe move-out we could have shown her the issues at that time.Regards[redacted]Property Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To begin, TnT Flinchum has been accredited with the Revdex.com for 17 years.
Knowing this, it took them 14 business days to respond to a client complaint, a
violation of the accreditation agreement between the Revdex.com and a business. This
flagrant disregard for responding to anyone is a clear sign of troubles I faced
in dealing with your company.
Yes, I have rented from TnT Flinchum for pretty much a decade, which should
give clout to my claims of repairs. Also, as stated in the complaint, each time
I vacated one property and moved to another I learned more and more about their
business practices and procedures. This is why after this last, and final move
out, having done everything correct, I was able to focus in on the last detail
of the carpet cleaning. The properties won't be vacant, this is due to supply
and demand. With an cycling of college students who may rent for one to four
years, they don't have the time to build up a 10yr base knowledge. Longevity of
business does not correlate to quality of business.
Obviously prices fluctuate, that is common knowledge. I've not accused TnT
Flinchum of extortion, I've pointed out that in the letter you receive it will
have what the new rate could be, the lowered rate if you renew, and there is a
middle rate that if you don't renew is displayed on the website. As stated in
the complaint, I would not regard it as extortion if there wasn't a third rate
associated with it. The fact you 'encourage' the tenant with a super high rate,
then show a 'discount' is one thing, but when you don't follow through on your
website with the super high rate, that is where we have a serious issue.
The portion regarding a paper trail isn't to say you have to have email,
it's just the simplest. Any reputable company in the modern era has a contact
us or ticket system on their site. This is to let the customer/client
understand their message was received and both parties have a copy. If every
time there was an issue you had to send a certified letter, it would take even
more months for issues to be resolved. There is no ticket system, if a repair
person enters your residence, you're left with a hand written note on scrap
paper. It would seem as though three repair personnel for 70 properties is not
adequate.
Regarding the 30 days for notification, you're very close. It's in that
section, just a little further down, the last paragraph before section B
starts. It reads as follows 'The landlord shall notify the tenant in writing of
any deductions provided by this subsection to be made from the tenant's
security deposit during the course of the tenancy. Such notification shall be
made within 30 days of the date of the determination of the deduction and shall
itemize the reasons in the same manner as provided in subsection B.' The
return of a deposit is due within 45 days, but the itemized list is due within
30. Yet another deadline that TnT Flinchum fails to meet. I also find it ironic
that every tenant is required to pay and if not there is a late fee within a
few days past, yet the property management has 45 days. Expectations are a two
way road.
By mailing it to the wrong place, TnT Flinchum has tried to shift the burden
of recouping their deposit to the tenant and not take any more effort on their
behalf.
My issue with the carpet cleaning is that your agreement locks you into an
unknown cost for cleaning, with an unknown company. I wouldn't have been upset
had it been an actual separate company that performed the work. Instead you
have your sister company perform the work. This doesn't give the tenants any
reassurance that the cost is fair market value at all. Or that the work was
performed. I state that because, the former resident has no way of agreeing the
work was done. While you live in the property, you can continue to follow up,
however once you leave you have to take their word for it. You're forgetting
the size of the property, it's not just a 'bedroom and living room', it's ~400ft^2.
I'm not threatening a class action lawsuit, if that is how you interpreted
it, I can't change that for you. I am merely asking a question I don't have an
answer to. The only thing consistent in the responses to complaints is the use
of the word incredulous.
Finally, yes, my view of your business changed over the course of years.
First I felt as if you wanted to lease to me, and that you were offering valued
properties. This became less of my view as I progressed through the years and
at different properties. Another factor of change is the ever constant change
of office staff over the years. After a culmination of events, my conclusion is
that TnT Flinchum is shady and I will never rent from you again. I don't have
one instance and bash a company or draw a conclusion. If anything, my repeated
business over the course of nearly a decade shows my resiliency to not let
issues a few times a year set the view for a whole year.[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I finally received an explanation of the charges from [redacted] at TNT in February 2016 that the charges we had been billed for were 20.55 for utilities I paid that. My check number was [redacted] and it cleared my bank on 2-24-16. She said that 11.67 was admin. fees (which I am assuming was the $35 split between my daughter and the other two tenants although that was not explained to me). I paid 11.67 with a separate check # [redacted] and it also cleared the bank on 2-24-95. The $10 charge for August and $10 charge for September for a raise in rent were paid by a $20 check which cleared my bank on 11-16-15, check no. [redacted]. I can provide bank documentation on this. All bills were paid once someone explained what they were for. I was not about to pay for unexplained charges.This issue will not be resolved until late charges are removed.
Regards,
[redacted]