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Hotelmode.com

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Reviews Hotelmode.com

Hotelmode.com Reviews (44)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me should Hotelmode actually issue a refund to my credit card Only when the refund is received will I consider this matter resolved Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted] No the Hotel Mode Company has never responded to meI have sent them numerous emails and no answer and yet they still have a website!!!! ? Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted] Sincerely, [redacted] ***

Revdex.com: At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID ***
Sincerely,
*** ***

Our accounting department has been made aware of this complaint and can confirm that *** *** is in fact owed a refund in the amount of $A refund has now been issued to the credit card used at the time of bookingIn the meantime *** *** was provided with immediate remedy when we
were made aware of the problem upon check in and was in fact offered a lower rate with a $resort credit for this inconvenience

As *** *** was aware the day that she confirmed her reservation with us (February ***, 2014) our prices are very discounted because they are pre-paid reservations that are in MOST cases non-refundableIn her case although the reservation is refundable we must first request a refund from the
provider in order to refund our customerThis process can take time*** *** cancelled her reservation on April ***, As our agent *** advised yesterday we have expedited her refund with our accounting department and will send her a refund transaction receipt once it is confirmed by them in the next business days.
Should she require additional assistance she may contact our customer care agent *** who has been assigned to this matter at *** *** ***
Kind Regards,
*** **
*** ** ***

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID ***
Sincerely,
*** ***

The cancellation of [redacted] reservation at [redacted] was due to a technical error affecting several of our customers with reservations after the July [redacted] weekend. We have issued a full credit card refund to [redacted] credit card (transaction receipt below). The normal turnaround time for his...

issuing bank to update the balance on his account to reflect this refund is 3-5 business days. He can use the information below to track this refund with his issuing bank directly.
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The business has not contacted me not am I able to get ahold of them. They have not refunded my money. I will also be contacting the Attorney General if this matter is not resolved quickly.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As of today, 9/*/2014, I have not received my refund of $857.53 which should have been originally processed on 6/**/14.  Per the attachment, the HotelMode.com merchant replied on 7/*/14 to the Revdex.com complaint acknowledging that I am owed a refund of $857.53 but they been unwilling to comply with their own written terms.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
I did contact my credit card company at the same time as Revdex.com and they have given me a refund, although, they state...

that it is temporary while they investigate.
Never heard from HotelMode in spite of repeated attempts.
At this time I don't think Revdex.com can do much more for me although I appreciate their help.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Hotelmode.com regarding complaint ID [redacted].  Consumer called and stated that he did not hear from the firm, but that he was able to cancel his reservation with the hotel,...

and get some of his money back from the credit card company.
Sincerely,
[redacted]

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Description: TRAVEL AGENCIES & BUREAUS, HOTELS-RESERVATIONS

Address: 393 Middle Line Highway, Sag Harbor, New York, United States, 11963

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