Hotels.com

I called to inquire about the pet policy for a hotel. The representative on the phone found the information and pushed me to book the room on the phone instead of the website. I told her I wanted to use the pay at the hotel option to keep my payment options open, she said I was unable to do it on the phone but changing the reservation information would be no problem. I obliged. Later, when I went to change the payment information to apply hotels.com gift cards I had, I was told I would have to rebook online. I did not mind doing this, but the rate had since gone up. I was unable to have the previous reservation changed, or have the new rate matched to my initial booking. I explained to the representative that I was told that I would be able to change this information up until my stay, but was told I could not do it. I asked for a manager. He told me pretty much too bad so sad. I was very upset and explained to him again, why should I be punished for misinformation. He refused to give me anything other than his first name, and told me I was out of luck. Now, I have to either rebook and pay a higher rate, or sit on $100 gift cards until my next booking, if I even chose to continue with this company. Horrible customer service caused me to pay a higher rate by giving me misinformation has me very upset.