Hotels.com

I called to inquire about the pet policy for a hotelThe representative on the phone found the information and pushed me to book the room on the phone instead of the websiteI told her I wanted to use the pay at the hotel option to keep my payment options open, she said I was unable to do it on the phone but changing the reservation information would be no problemI obligedLater, when I went to change the payment information to apply hotels.com gift cards I had, I was told I would have to rebook onlineI did not mind doing this, but the rate had since gone upI was unable to have the previous reservation changed, or have the new rate matched to my initial bookingI explained to the representative that I was told that I would be able to change this information up until my stay, but was told I could not do itI asked for a managerHe told me pretty much too bad so sadI was very upset and explained to him again, why should I be punished for misinformationHe refused to give me anything other than his first name, and told me I was out of luckNow, I have to either rebook and pay a higher rate, or sit on $gift cards until my next booking, if I even chose to continue with this companyHorrible customer service caused me to pay a higher rate by giving me misinformation has me very upset

I would strongly not recommend Hotel.com We booked our reservation months in advanceThree days prior to our vacation we received a confirmation of our upcoming stay While in flight, Hotels.com sent another email saying our reservation had been cancelled We spent the next hours until 11pm battling with various customer service representatives We were hung up on times They were not able to find us a hotel room anywhere in the city of New Orleans They said the closest availability was in Biloxi, Mississippi I had my year old daughter with me and we were essentially stranded in New Orleans with no place to say They representitives were not sympathetic and did not seemed concerned with the situation they had placed us in All requests to be sent to a supervisor ended up with us being hung up onAnd they had the nerve to say we would be charged if we tried to make any further changes to our reservation

Hotels.com's actions left me with half of my bank account, though I had not authorized such a charge, and it did pathetically little to resolve my situationI booked a hotel for October in Hollywood, Florida, with the option to pay later at the hotel, which Hotels.com offeredThe next morning, I saw that the hotel had taken all of the money out of my bank account immediatelyI called Hotels.com that instant, and I was totally given the runaroundThe lady I spoke with did call the hotel, which said nothing could be done until the general manager arrived (This was around a.m., but being late at night didn't stop the hotel from taking my money before.)I asked the lady on the phone from Hotels.com if I could receive any email or phone notification that the matter had been resolvedI just wanted to know that the booking I did through them that wasn't supposed to take my money that did indeed take my money had been resolved and settledShe said that because of "high call volume", she couldn't do thatSo, I'm stood there with no rent money and hundreds of miles from home thanks to themThanks for nothing hotels.comI've booked with you for several years now, and I will never do it againI have a free night, and I won't even use that

I made a reservation for May in December for nightsAfter a week, early January, 2019, I received an offer from another booking site for far less amount for the same hotel and nightsI decided to cancel my booking with Hotel.comHotel.com permitted the hotel to charge me a fee of $In the advertisement for the booking, it clearly states, Free CancellationI need to warn everyone that "Free Cancellation" is not free after allYou need to be sure before you finalized the booking

I booked Hotel in *** Vermont in End of August through Hotel.com
It was kind of family celebration trip so we booked best room and good view with expenssive price
My kids was looking forward this trip
But 2days before trip ,my son had slight fever
So in case, We would make sure that we could cancel and got refund or not ,
If we could get refund ,we would cancel otherwise,we would keep that reserve and waited my son gets better
So we made a call to hotel.com ,
We made sure about cancelation and getting refund policy with representative
Representative told us "we can get refund"
We made sure twice with him because on website show us not refundable when we booked
But representative confirm about refund so we canceled and we was supposed to get money back in a week
We would do book again with that money Same hotel
My son 's fever was gone in 2day but we cancled already,we couldn't make a trip
And he was very disappointed on that day that he couldn't make a trip
He was looking forward to go that place because my family ,neighbor and friend already had been there and loved that place
So we all looking forward this trip
We waited refund that money to book hotel again but our money never refunded
Actually ,my the other son Has lots of medical issue for two years medical bill made us no room for trip
we couldn't make a our summer vacation trip this year what my son would like to go
So This resevation in *** was big family plan that we decided compliment for my sons
There was big pool and kids friendly facility...he would love to go
But we couldn't make A trip what I Promised To make fall trip in ***
If representative told us not refundable,
We would keep reservation and made a trip
I talked with manager by phone but nobody take a resposibility about this
Our family loves trip
I always booked hotel through hotel.com
I didn't think about the other company but now I am very disappointed your reaction about this

I'm a frequent traveler for work so I started using Hotels.com as a way of earning reward nights for my personal useI've booked nights through Hotels.com over the course of about months, and I've had a few problems with their service: for example, I had a reservation booked through Hotels.com that was not honored by the hotel, and on a separate trip I had to fight them to get credit for the reward program
The straw that finally broke this camel's back came last weekI booked nights through their iPhone appAt the bottom of the app, there is a 5% coupon code, a reward for using the appAs it turns out, USING A COUPON CODE MAKES THE RESERVATION INELIGIBLE FOR REWARD NIGHTS--any coupon code, including the stupid, ever-present 5% off coupon at the bottom of the app
Why would anyone give up reward nights for a 5% off coupon, you ask? They wouldn'tThe coupon code is only there as a trap, to make your reservation ineligible for reward nights
I complained to the company about this policy, but they won't budgeI'm done with Hotels.comI'm going to try to use my reward nights, but that's it for meI'm done playing their games

I used hotels.com to book a hotel in ***, NCWhen we arrived, the hotel said they had no more rooms and that the hotel had been booked for days, though they could see my reservation through hotels.com from the previous dayThe receptionist reported that this happens with this site multiple times an eveningI recommend users to stay clear of this site
A refund has yet to be acknowledged, let alone processed by this difficult to reach company

I booked a hotel at one price and then when I got to the hotel they charged me over twice the amountDid not find this out until I got home to the cc billThe company would not help outI have all the proof on this

I booked a room this morning, paid in full, received email indicating the room was confirmed and instructing me not to call the hotel to confirm with themWhen I arrived at approximately 7pm, the hotel front desk explained that hotels.com had overbooked by a large number and he had already turned away many people with hotels.com reservationsI also watched as the next 8-people who walked into the lobby during the following minutes experienced the same thing(This is not a large hotel.)
I did contact hotels.com as instructed and was offered assistance to find another hotel, though I requested a refund instead

I made a reservation through hotels.com for a April 29, 2016-May 1st, trip to Atlanta, GAI made the reservation to stay at a Laquinta Inn and completed my hotel stay without any issues or concernsI checked my account a week later to see if the two night credit had been added to my account and saw it had not beenI contacted customer service regarding this issue and was told that the request had been submitted to their "special team" and that someone from that team would be contacting me regarding adding the missing credits to my accountAfter about weeks of no response from Hotels.com via phone or email, I called back and spoke to another customer service agent who also informed me he could see what the issue was on his end and that he was submitting the info to the "special team" working on this and he promised me I would receive contact within ONE HOUR from our conversation, well needless to say I did not receive a phone call or any response within an hour or the rest of that dayThe following day I called Hotels.com back and asked for a managerI was transferred to *** S who told me she was the "highest contact" I could speak to and that while apologizing profusely she couldn't help me because this information needed to go to the "special team" to resolve itAt this point, I'm extremely disappointed with Hotels.com and their customer service teamThere are many other "hotel reward" programs out there and what is the point of using a program that won't apply the credits to your account after you've completed the hotel stayI don't appreciate being lied to or just being brushed off with the comment of a "special team" being assigned to solve the issueThe only thing I'm looking for is the two night credit for the stay I did in AprilI have two upcoming trips and I'm already looking for other alternatives in deciding how to choose the hotel and reward program that will get my business going forwardVery disappointing Hotels.com

I HAVE BOOKED WITH HOTELS.COM ONCE BEFOREUPON ARRIVAL AT THE HOTEL I WAS TOLD THERE WAS A $DEPOSIT REQUIREDTHIS NEXT TIME I BOOKED I CALLED TO ASK THE SALES REP IF THERE WAS A DEPOSIT REQUIREDHE SAID NO, AND I THOUGHT IT WAS A RATHER QUICK RESPIONSE BUT I DIDNT THINK ANYTHING OF ITAS SOON AS I GOT OFF THE PHONE WITH HOTELS.COM I CALLED THE HOTEL ITSELF TO CONFIRM THE RESERVATIONEVERYTHING WAS OK UNTIL SHE TOLD ME THERE WAS A $DEPOSIT REQUIREDI CALLED HOTELS.COM AND TOLD THEM WHAT HAPPENEDI WAS TRANSFERRED TO NIKKIALL SHE DID WAS GIVE ME A $CREDIT FOR NEXT TIMEI SAID NO I NEED SOMETHING FOR THIS RESERVATION BECAUSE I WAS LIED TOSHE HUNG UP ON MEI CALLED AGAIN TO SPEAK WITH A MANAGER AND WAS TOLD ALL THE MANAGERS WERE IN A MEETINGSO I TALKED TO A "SUPERVISOR", I SAID CANT YOU CALL THE HOTEL ITSELF AND WAIVE THE DEPOSIT SINCE I WAS LIED TOAND SHE SAID NOSO I SAID WELL YOU NEED TO TELL PETER THE GUY WHO ORIGINALLY TOOK MY RESERVATION TO CHECK HIS *** BEFORE GIVING A CUSTOMER INFORMATIONSHE TRIED TO TELL ME THERE IS NO WAY OF CONTACTING PETER SINCE THERE ARE NUMEROUS EMPLOYEESOK IVE WORKED IN MANY FIELDS AND IN EVERY ONE I HAVE HAD EITHER AN EMPLOYEE SALES NUMBER OR ID NUMBER SO YOU CAN NOT SIT HERE AND TELL ME YOU DONT HAVE ANY WAY OF CONTACTING A CERTAIN EMPLOYEETHATS B.S.! I WILL NEVER BOOK WITH HOTELS.COM EVER AGAIN AND THEY SHOULD LOSE THEIR Revdex.com RATING DUE TO THE NUMEROUS COMPLAINTS ABOUT THIS SITE

I booked one room for one night I was charged for rooms for one nightEven though my reservation conformation stated one room for one night I talked to staff members and another managers before I was finally helped One of the managers wouldnt even tell me his name He also refused to contact the hotel to confirm the reservation some how was an error He wouldn't listen and continuously talked over me, as did many of the others I talked to They wouldnt listen and then would tell me they are confused After days of doing this finally one of the phone operators called the hotel, they canceled one night and are supposed to be refunding me for the second room The final call that fixed the situation took minutes Hotels.com was very rude, very unprofessional and instead of helping an irritated customer with the booking error that occurred on their end they played the blame game and told me to call the hotel and the hotel said the error was with hotels.comthis is the second big issue I've had with hotels.com and additional charges

I'd like to start by saying that I have never written a negative review for any company and am an extremely patient (sometimes overly-so) person I manage travel arrangements for my company and we received a free night (worth $116) and attempted to use it on a room that appeared once I checked the box for "redeem free nights" The list of hotels where I could redeem the night came up so I submitted this list to my manager - she decided to use it locally and only because we had the free night When I went to book, a prompt saying I could not redeem the night appeared I called customer service and spent over an hour on this first call and was transferred to three reps who each had no idea what my problem was, so I had to keep explaining Finally, I was told to try again in min and the problem would be fixed I allowed an hour and tried again - still didn't work I called customer service once again, spent another hour on the phone, and finally the rep made the booking at the hotel my boss had chosen Two minutes after I received a hotel confirmation and told my boss she could stay at the hotel she chose after all, I received a cancellation notice and the rep said he was sorry but couldn't make the booking after all He said there was nothing else he could do but give me $in credit for a future booking He then accidentally hung up on me after I was on the phone over an hour I explained to my boss what had happened and she chose a different hotel I called to book this morning and was told that there was NO record of my conversation with David, the rep who promised me the $voucher I asked to speak to a manager and was put on hold, then transferred to someone who was not a manager and had no idea what my issue was (no notes) I asked again to speak to a manager - I was transferred to Victoria who said she could not give me the $credit right away that she would have to submit a case that would take hours and then maybe I could receive it There was only one room left at the hotel my boss chose so I didn't want to wait again and then have to explain there was another issue So I booked it using only the $to ensure the reservation but want others to beware Our business will NEVER use hotels.com again - customer service is horrendous

I went overseas and needed a place to stay from the time the tour group left to my flgiht about six hours I found a perfect place miles from Ben Gurion in Tel Aviv on Hotels.com with airport shuttle Turned out they were far from the airport and their "shuttle" was sheckles for a taxiethat's $one waythey were more than miles and Hotel.com would not assist in getting my money back Their web page was FRAUD I was a single woman in Israel, needing a safe placeThe Residence Inn in Tel Aviv was near the beachI felt they obtained my credit card # illeagllywhy would I gomy life would have been in danger DONT use HOTELs.comthey don't check who posts on their page But the "airport shuttle" back and forth to the airport would have been $ more then the cost of the roomand I would only get hours sleepso that would be $for four hours sleep I tried to cancel the room days before when my Tour Guide told me NO...IT"S nowhere near the airport

I 'held' a room just a few days ago to secure the booking of a room, but now I'm not taking the tripI figured since it was a Free cancellation up until hours prior to check-in, which is what it stated, that there was no harm in holding it with a credit card that wouldn't be chargedI selected the option of paying at the hotel directlyWhen I went to cancel, it says that I'm getting charged for a night stayThis is completely contrary to what it said at the time of holding the reservationWhen I called the number on my email confirmation, my call was routed different times over the course of hour and minutes to an Expedia representativeWhen I finally talked with someone who could pull up my confirmation #, I was told that it was the hotels policy to charge me a night stayI'm really angryI just canceled my credit card to avoid the charge and now I'm going to have to potentially dispute the charge if it still goes throughGood thing I have screenshots of their free cancellation offer and confusing policies! I will never use this company again

Had a horrible experience with one if the Hotel.com hotelsSpend over ours on the phone with customer service from a foreign country and accumulated more than $extra expenseWhen I returned to USA I called corporate office and spoke with *** from customer relationship department and he promised to get back to me in hoursToday is a Monday June 26th and no one got back to me!!!!! When I call the corporate office number no one is picking upI will be contacting Revdex.com, news channels and all other appropriate agenciesThis is not a service that I expected as a loyal customer who only booked with hotel.com for all of my travel needs

I booked a reservation through hotels.com and the employee taking my review said the hotel could provide me with a zero balance receipt She lied When I checked with the hotel, just to be sure, the manager said that they could not file a zero balance receipt and that, instead, her notes to them said "customer will ask for a zero balance receiptdo not give her one."
Hotels.com is dishonest in their booking practices in order to make deals

I had a trip planned and needed to take some days off the reservation the day prior to me leavingHotels.com tried to charge about $more for the room I had already had reserved in the first placeI called them and spoke with a rude, unprofessional customer service representativeI asked to speak to a supervisor and was on hold for minutes until she came back and said the phone didn't workShe told me the supervisor would call me shortlyIt's been well over a month and never even received a courtesy call from this supervisor whose phone "didn't work"Thankfully I had booked my reservation with a different company after several hours of no contactotherwise I would've been scrambling last minute to find a place to stay while I waited on uncaring customer service representatives/management to call meOn top of that, a few weeks ago I went on hotels.com and emailed them my concerns about this and still have yet to receive any form of contactDefinitely showed me that Hotels.com doesnt care about their customersMy family, friends and I have always used this company for our hotel bookings and will never use their services againNeither will my friends and familyIt's disgusting how a company can just blatantly disregard a customer's concerns

"free cancellation within hours!" deceptive marketing practices
I've been on the phone with Hotels.com to cancel a hotel/flight package booked only days ago The itinerary is not scheduled to depart until Dec well within hours of departure, per their advertisement
I'm told by customer service/supervisor that "free cancellation within hours!" actually refers to hours within bookingThis runs contrary to industry standard as the norm for canceling itineraries and is a predatory practice to gain business through deceptive means

I purchased a night hotel stay at what was rated as a 1/star hotel from hotels.comThe pictures showed a relatively nice hotel and rooms for a great priceI was traveling with my 8month old and husband I wanted a place to sleep but we planned on being out and about so luxury wasn't my first thoughtUpon arrival to my destination I drove by the hotel to find broken windows, stucco falling off, black mold visible where the stucco and wood rot showed throughMy first thought was is this placed closedThey were notThe pool was tamped over with multiple tarps and the lobby had bugs on the floorThe a/c was either off or broken but a fan was goingThe worker was sitting on the couch watching tvIt was disgusting! When I tried to cancel the hotel declined to allow a full refundThen hotels.com refused my refundAll while I'm struggling to find a place for my family and I to sleep!! I asked why hotels.com did not screen there hotels no answerI asked if they wanted pictures to prove I wasn't lying; they declinedI will not use this company again