Sign in

Hotwire Communications, Ltd.

Sharing is caring! Have something to share about Hotwire Communications, Ltd.? Use RevDex to write a review
Reviews Hotwire Communications, Ltd.

Hotwire Communications, Ltd. Reviews (451)

August 10, 2015ID:
245);">***
*** ***
Dear *** ***,
We appreciate Mr***’s comments and concerns and we sincerely
apologize for any inconvenience that he has experienced.
Mr*** has placed
two repair tickets in regards to his internet service:
May
25, *** cleared May 26,
July
30, *** cleared August
7, Mr***’s account
has been credited $which is equal to two months of internet service
Again, we
apologize to Mr*** for any inconvenience that he may have experiencedWe
are open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not
hesitate to contact me if you require any additional information.
Best
Regards,
Renee W***
Executive Senior Call Center Agent
Hotwire Communications, LLC

November 1, Ref: *** *** *** Dear *** ***, We appreciate *** ***’s comments and concerns and sincerely apologize for any inconvenience that she has experiencedOur technicians and engineers are working on the property’s internet issues and hope to have a long term
solution in the next few monthsAs a courtesy we have issued the customer a credit for months of serviceAgain, we apologize to *** *** for any inconvenience. We are open to our customers’ concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our companyPlease do not hesitate to contact me if you require any additional informationThank youBest Regards, Hotwire Communications, LLC

February 19, Ref: *** *** *** Dear *** ***, We appreciate *** ***’s comments and concerns and sincerely apologize for any inconvenience that she has experiencedOur technicians were out to *** ***’s property on February 09, there was a site outage that was resolved
and the technicians performed maintenance to resolve the wiring issues*** ***s’s has also been contacted and updated with status from a Hotwire Customer Service SupervisorAs a courtesy the customer has received a credit for Internet serviceAgain, we apologize to *** ***’s for any inconvenience. We are open to our customers ‘concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our companyPlease do not hesitate to contact me if you require any additional informationThank youBest Regards, Escalation Manager Hotwire Communications, LLC

June 2, 2016Dear *** ***,We appreciate *** *** comments and concerns and sincerely apologize for any inconvenience that she has experienced.*** *** has spoken with the property account manager in reference to the internet speeds*** *** was advised that Hotwire is aware of the
Internet issues and they will be upgrading to the Fiber Optic service which allows faster speeds within the next few months.As a courtesy we applied a three (3) month credit for his Internet ServicesAgain, we apologize to *** for any inconvenienceWe are open to our customers concerns and suggestionsWe will continue to actively respond to those concerns and Suggestions in our quest to grow and improve our company.Please do not hesitate to contact me if you require any additional informationThank you.Best Regards,Karen W.Call Center Manager

Dear RevDex.com,
We thank
you and *** for your continued patience as we review this matterI am
still in the process of trying to resolve this issues *** has described
and will update the Revdex.com as soon as we have a resolutionIf there is any
questions or concerns please feel free to contact me at ###-###-####.
Thank you,
***

Good evening *** ***,
Attached is email correspondence between *** *** and myself regarding complaint ID: ***Can you please update this information online? Please allow me to confirm we have resolved her internet speed issue and are providing her with credits on her account and also a check refundIf you have any questions please feel free to reach me
Have a great weekend!
Thank you,
Erica M*** | Executive Senior Call Center Agent
PA Office
D: ###-###-####
P: ###-###-####
F: ###-###-####
em***@hotwirecommunication.com

July 6, Ref: *** *** *** Dear *** ***, We appreciate *** *** comments and concerns and sincerely apologize for any inconvenience that he has experienced Hotwire is investigating and researching a solution to the Internet issueAs a courtesy we have issued him a day courtesy credit of Internet service Again, we apologize to *** *** for any inconvenience. We are open to our customers ‘concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company Please do not hesitate to contact me if you require any additional informationThank you Best Regards, Karen W*** Escalations Manager Hotwire Communications, LLC

September 20, Ref: *** *** *** Dear Ms***, We appreciate Ms***’s comments and concerns and sincerely apologize for any inconvenience that she has experienced Our Launch department has been in constant communication with Ms*** to get her service issue resolvedAs of 09/the issue has been resolved and the customer’s account has been credited. Again, we apologize to Ms*** for any inconvenience. We are open to our customers ‘concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company Please do not hesitate to contact me if you require any additional informationThank you Best Regards, Karen W*** Hotwire Communications Escalation Manager Hotwire Communications, LLC

December 1,
Roman">
Ref: ***
*** ***
Dear *** ***,
We appreciate *** ***’s comments
and concerns and sincerely apologize for any inconvenience that *** *** has
experienced.
The cable and internet service is
now working correctlyThe customer has been issued credit to cover the current
month service and will also receive credit for three months of cable service
and seven months of internet service at no charge. After the three months credit for cable and
seven months credit for internet service all charge will return to being
billable services
Again, we apologize to *** *** for
any inconvenience the service issues may have causedWe are open to our customers’
concerns and suggestions; and we will continue to actively respond to those concerns
and suggestions in our quest to grow and improve our company.
Please do not hesitate to contact
me if you require any additional information. Thank you
Best Regards,
Renee W***
Executive Senior Call Center Agent
Hotwire Communications, LLC
v

Ref: ***
***
***
Dear *** ***,
We appreciate *** ***’s comments
and concerns and sincerely apologize for any inconvenience that she has
experienced.
Please allow me to confirm I have
issued a credit card refund for *** *** for the total disputed amount, in
addition to the credit balance she would have hadThe total refund amount is
$Unfortunately, due to a gross billing error we charged *** *** in
error for unreturned equipmentHotwire Communications takes full responsibility
for this billing error
Again, we apologize to *** ***
for any inconvenience the billing error may have causedWe are open to our customers
concerns and suggestions; and we will continue to actively respond to those
concerns and suggestions in our quest to grow and improve our company.
Please do not hesitate to contact
me if you require any additional information. Thank you.
Very Truly Yours,
Erica M***
Executive Senior Call Center Agent
Hotwire Communications, LLC

August 20,
Roman","serif"">
Ref:
***
*** ***
Dear Ms***,
We
appreciate Mr*** comments and concerns and sincerely apologize for any
inconvenience that Mr*** has experienced.
Mr*** spoke with Customer Service
Supervisor Robert O*** on Wednesday August 19, 2015. Mr*** has previously received days of
credit for his internet service. Mr
*** will receive another month credit ($49.99) for his internet service and
going forward his internet service will be billed at the Mbps rate $
until the bandwidth issue has been corrected
Again,
we apologize to Mr*** for any inconvenience these issues may have caused
We are open to our customers’ concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please
do not hesitate to contact me if you require any additional
information. Thank you
Best Regards,
Renee W***
Executive Senior Call Center Agent
Hotwire Communications, LLC

December 22, 2015ID:
245);">***
*** ***
Dear *** ***,
We appreciate *** ***’s comments and concerns and we sincerely
apologize for any inconvenience that he has experienced.
The internet has been
upgraded to the MBPS*** *** will continue to pay the same rate as the
7MBPS.
A credit has been
applied to the account
Again, we
apologize to *** *** for any inconvenience that he may have experiencedWe
are open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not hesitate
to contact me if you require any additional information.
Best
Regards,
Renee W***
Senior Executive Call Center Agent
Hotwire Communications, LLC

Ref: ***
*** ***
***
Dear *** ***,
We appreciate *** ***’s comments
and concerns and sincerely apologize for any inconvenience that he has
experienced.
Please allow me to confirm the
installation of cable service was completed by our contractorDue to a
scheduling error this caused a delay during the installation resulting in a
missed appointmentFor the inconveniences *** *** experienced we are
providing him with complimentary months free of his internet subscription
The cable portion of his services is paid through his HOA and not billed
directly by Hotwire CommunicationsDue to the missed appointment we are also
waiving any installation fees associated with his installation of internet
serviceThere is no installation fee associated with the cable service
Again, we apologize to *** *** for any inconvenience the scheduling issue may have causedWe are
open to our customers’ concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not hesitate to contact
me if you require any additional information. Thank you
Very Truly Yours,
Erica M***
Executive Senior Call Center Agent
Hotwire Communications, LLC

We have spoken to Mr*** and informed him that the upgrade for the Internet should be completed in the next days. We are also sending out a Technician to see if we can hard wire his box so that he can order movies with out the need to contact us. We will follow up with him
on 5/after the Technician tells us what is possibleWe apologize for the inconvenience he has experienced and we will keep him informed as the upgrades for internet are rolled out

Ref:
*** & *** ***
"margin: 0in 0in 0pt;" class="MsoNormal">Dear ***,
We appreciate ***’s comments
and concerns and sincerely apologize for any inconvenience that he has
experienced.
On March 11th, we
completed a service call in the home of *** to remedy the issues he
explainedAs a courtesy to *** we have issued a monetary credit
adjustment for the inconveniences he and his wife have experienced
Again, we apologize to **and
*** for any inconvenience the service issues may have causedWe are
open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not hesitate to contact
me if you require any additional information. Thank you
Very Truly Yours,
*** ***
Executive Senior Call Center Agent
Hotwire Communications, LLC

April 29,
Roman","serif"">
Ref:
***
*** ***
Dear *** ***,
We
appreciate *** ***’s comments and concerns and sincerely apologize for any
inconvenience that *** *** has experienced.
*** *** is subscribed to the 7Mbps/1Mbps
$per month high speed internet service.
There is only one tier of internet service provided at the Sunshine
Lakes community by Hotwire Communications.
*** ***’s service is provisioned correctly and he is getting what is
offered at his community for internet service.
All
of Hotwire Communications services and rates and available to all residents on
the website listed below:
http://gethotwired.com/***/ratesheet
*** *** is not under contract with Hotwire Communications. He will need to address the management
company for *** *** for any decisions that they have made in reference
to who is allowed to bring service into their community
Again,
we apologize to *** *** for any inconvenience these issues may have caused
We are open to our customers’ concerns and suggestions. We will continue to actively respond to those
concerns and suggestions in our quest to grow and improve our company.
Please
do not hesitate to contact me if you require any additional
information. Thank you
Best Regards,
Renee W***
Executive Senior Call Center Agent
Hotwire Communications, LLC

April 4,
***
*** ***
Dear *** ***,
We appreciate *** ***’s comments and concerns and we
sincerely apologize for any inconvenience that he has experienced.
*** *** has
received credit for any loss of service (plus a miscellaneous credit). If *** *** continues to have service
problems it is required that he calls into customer service to place a repair
ticket. At this point all services are
up and working Again, we
apologize to *** *** for any inconvenience that he may have experiencedWe
are open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not
hesitate to contact me if you require any additional information.
Best
Regards,
Renee W***
Senior Executive Call Center Agent
Hotwire Communications, LLC

February 3,
ID: ***
*** ** ***
Dear *** ***,
We appreciate *** ***r’s comments and concerns and we sincerely
apologize for any inconvenience that she has experienced.
"
text-align:justify;text-justify:inter-ideograph">A credit has been
applied to *** ***r’s account Cr *** Total credits $-135.97.
This credit will appear on the March invoice. Total balance will be $
Again, we
apologize to *** ***r for any inconvenience that she may have experiencedWe
are open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not
hesitate to contact me if you require any additional information.
Best
Regards,
Renee W***
Senior Executive Call Center Agent
Hotwire Communications, LLC

October 27, 2015ID: ***
class="MsoNormal">*** ***
Dear *** ***,
We appreciate *** ***’ comments and concerns and we sincerely
apologize for any inconvenience that he has experienced.
*** *** placed two repair
tickets in regards to his internet service:
September
25, **#***
August
15, **#***
*** *** continued to
use his internet service and did not call in any addition complaints about his
internet service
*** ***’ account has
been disconnected per his request as of June 5, **#***
Again, we
apologize to *** *** for any inconvenience that he may have experiencedWe
are open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not
hesitate to contact me if you require any additional information.
Best
Regards,
Renee W***
Executive Senior Call Center Agent
Hotwire Communications, LLC

October 18, Ref: *** *** *** Dear *** *** We appreciate *** ***’s comments and concerns and sincerely apologize for any inconvenience that she has experiencedInstallation of *** ***’s services has been completedWe do apologize in the delay of getting the service installedAs
a courtesy the customer will receive a month credit for Cable and Internet servicesAgain, we apologize to *** ***’s for any inconvenience. We are open to our customers' concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our companyPlease do not hesitate to contact me if you require any additional informationThank youBest Regards, Hotwire Communications, LLC

Check fields!

Write a review of Hotwire Communications, Ltd.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hotwire Communications, Ltd. Rating

Overall satisfaction rating

Description: Cable TV, Internet & Telephone Installation Service, Security Control Equipment & System Monitors, Telephone & Television Cable Contractors, Digital Media

Address: PO Box 1187, Bala Cynwyd, Pennsylvania, United States, 19004-5187

Phone:

Show more...

Web:

This website was reported to be associated with Hotwire Communications, Ltd..



Add contact information for Hotwire Communications, Ltd.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated