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Hotwire Communications, Ltd.

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Reviews Hotwire Communications, Ltd.

Hotwire Communications, Ltd. Reviews (451)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Via this complaint, the company's representative was fast acting and thorough. I was up and running the same day Hotwire reached out. Thanks to everyone for finally taking care of this.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ref:***
*** ***
"">
Dear *** ***,
We appreciate ***’s comments
and concerns and sincerely apologize for any inconvenience that he has
experienced.
Our executive team at Hotwire
Communications has been working closely with *** to resolve his service
issuesI am waiting to hear back from *** to confirm his service issues
have been fully correctedHotwire is committed to providing the highest level
of service to our customer and we will continue to monitor the services of **
*** for any continued or new issuesAfter I speak with *** and he
confirms his issues have been resolved satisfactory we will provide the appropriate
amount of credit on his account for his inconveniences
Again, we apologize to **
*** for any inconvenience the service outages may have causedWe are open
to our customers concerns and suggestions; and we will continue to actively
respond to those concerns and suggestions in our quest to grow and improve our
company.
Please do not hesitate to contact
me if you require any additional information. Thank you
Very Truly Yours,
Erica M***
Executive Senior Call Center Agent
Hotwire Communications, LLC

Good morning ***,
The customers internet is currently working. I gave the customer a credit and also had the account manager for his community reach out to him. The account manager Edward S*** spoke to *** *** and discussed the limits of the service at the *** *** community and will keep him informed of any technical changes that may occur in the future. *** *** has his contact information in order to contact him directly should he have more issuesBest Regards,
Renee W***Senior Executive Call Center Agent
***@hotwirecommunication.com
P:
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July 12, 2016Ref: *** *** Dear *** ***,We appreciate *** ***’s feedback and concerns about our services and sincerely apologize for the inconvenience that he has experienced.We have called *** *** several times and have been unsuccessful in reaching himWe have left
voice mail messages.*** ***’s problem’s with his service were corrected on July 6, with a technician being sent out to his home*** *** called back in on the Hotwire CHAT line that night to thank everyone who made this happenAs a courtesy we have applied three (3) month credit to his account.Again we apologize to *** *** for his inconvenience with getting his service issues corrected in a timely mannerWe are open to our customer’s concerns and suggestionsWe will continue to actively respond in our quest to grow and improve our companyPlease do not hesitate to contact me if you require any additional information. Best Regards,Karen W***Hotwire Communications Call Center ManagerHotwire Communications, LLC

October 27,
ID: ***
*** ***
Dear *** ***,
We appreciate *** ***’ comments and concerns and we sincerely
apologize for any inconvenience that he has experienced.
"
text-align:justify;text-justify:inter-ideograph">*** *** placed two repair
tickets in regards to his internet service:
September
25, **#***
August
15, **#***
*** *** continued to
use his internet service and did not call in any addition complaints about his
internet service*** ***’ account has
been disconnected per his request as of June 5, **#***
Again, we
apologize to *** *** for any inconvenience that he may have experiencedWe
are open to our customers concerns and suggestions; and we will continue to
actively respond to those concerns and suggestions in our quest to grow and
improve our company.
Please do not
hesitate to contact me if you require any additional information.
Best
Regards,
Renee W***
Executive Senior Call Center Agent
Hotwire Communications, LLC

June 19, 2017Ref: *** ***Dear *** ***,We appreciate *** ***’s comments and concerns and sincerely apologize for any inconvenience that she has experienced.After review of *** *** account we have determined that a day for cable and internet will be applied to her
account.Again, we apologize to *** *** for any inconvenience. We are open to our customers' concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company.Please do not hesitate to contact me if you require any additional informationThank you.Best Regards,Karen W*** Hotwire Communications Escalations Manager Hotwire Communications, LLCTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I was told the issue would be resolved by the first week of MayI would like to keep case open until then please
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 24, REF # *** *** *** Dear *** ***, We appreciate *** ***’ feedback and concerns about our services and sincerely apologize to her for the inconvenience that she has experienced I have called *** *** several times and have been unsuccessful
reaching herI have left her several voice mail messages advising *** *** to call in to allow Hotwire the ability to correct her service issues *** *** has services that are offered by her community without billable charges to Hotwire which doesn’t allow a courtesy credit to be applied Again we apologize to *** *** for any inconvenience she has experiencedWe are open to our customer’s concerns and suggestionsWe will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company Best regards , Carolyn C***, Customer Service Representative Hotwire Communications , LLC Tell us why here

Ref: ***
*** ***
Dear *** ***,
We appreciate ***’s comments
and concerns and sincerely apologize for any inconvenience that he has
experienced.
On April 23, our
vendor *** *** experienced a network outage that resulted in no data
service for the property where *** residesThe outage was detected by Hotwire
Communications Network Operations Center and escalated to our vendor *** *** to investigate the matterWe received confirmation from *** *** on
4-23-confirming they were able to resolve the issue and data service
restored for the propertyThis network outage was beyond the control of
Hotwire Communications and during this time *** contacted Hotwire
Communications customer service and was informed we are aware of the outage and
we are working with the vendor for a resolution to restore services
I have spoken with ***
regarding his concerns about the contractual agreement we have with his
community and will continue to follow up with him regarding any new changes
Again, we apologize to *** for
any inconvenience the data outage may have caused. We are open to our customers concerns and
suggestions; and we will continue to actively respond to those concerns and
suggestions in our quest to grow and improve our company.
Please do not hesitate to contact
me if you require any additional information. Thank you
Very Truly Yours,
*** ***
Executive Senior Call Center Agent
Hotwire Communications, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

The fiber is being spliced August 31, to add the extra IDF switchAfter the fiber is spliced, the switch will be installed and the customer will be moved to a feedWe will follow up with Mr*** after completion of the fiber splice and adding the IDF switch to verify that his service is working satisfactorilyAgain, we apologize to Mr*** for any inconvenience that he may have experiencedWe are open to our customers concerns and suggestions, and we will continue to actively respond to those concerns and suggestions in our quest to grow and improve our companyPlease do not hesitate to contact me if you require any additional informationBest Regards,
Renee W***Executive Senior Call Center Agent Hotwire Communications, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they are actively pursuing a resolution to the problemI will be satisfied only when I receive the monetary compensation due me.
Regards,
*** ***

JANUARY 13, REF # *** Dear Ms***, We appreciate Mr***’s feedback and sincerely apologize to him for the inconvenience that he has experienced Mr***’s request for the payment of the parts and labor to fix his broken intake pipe to
his irrigation system and has been approved I have spoken to Mr*** and advised him his payment will be received within the next days He is satisfied with the offer Again we apologize to Mr***’s for any inconvenience he has experiencedWe are open to our customer’s concerns and suggestionsWe will continue to actively respond to these concerns and suggestions in our quest to grow and improve our company Best regards , Carolyn C***, Customer Service Representative Hotwire Communications , LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will not be closing the case yet, as it took me over month to have this escalated and no feed back from Hotwire was given yet After I receive a follow up and and I have the problem solved I will be more than happy to close this caseThank you
Regards,
*** ***

Ref: ***
***
***
Dear *** ***,
We appreciate *** ***’s comments
and concerns and sincerely apologize for any inconvenience that she has
experienced.
I have reached out to *** ***
via phone and emailAt the present time I am waiting for follow up from *** ***; and I will do my best to make sure all of her concerns are properly
addressedAfter I speak with *** *** I will also updated the RevDex.com of our plan of action to resolve her issues reported
Again, we apologize to *** *** for
any inconvenience the internet and billing issue may have causedWe are open
to our customers’ concerns and suggestions; and we will continue to actively
respond to those concerns and suggestions in our quest to grow and improve our
company.
Please do not hesitate to contact
me if you require any additional information. Thank you
Very Truly Yours,
Erica M***
Executive Senior Call Center Agent
Hotwire Communications, LLC

Ref: ***
*** *** ***
Dear ***,
We appreciate ***’s comments and concerns and we sincerely apologize for any inconvenience that he has experienced
Recently I tried reaching *** via phone and email, but was unsuccessful in speaking with him directlyUpon
reviewing ***’s account the reported issue regarding his internet connection has been confirmed resolved by our technical support team
Again, we apologize to *** for any inconvenience the internet issue may have causedWe are open to our customers concerns and suggestions; and we will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company
Please do not hesitate to contact me if you require any additional informationThank you
Very Truly Yours,
*** ***
Executive Senior Call Center Agent
Hotwire Communications, LLC

January 20,
ID: ***
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*** ***
Dear
*** ***,
We
appreciate *** ***’s comments and concerns and we sincerely apologize for
any inconvenience that he has experienced. We have identified the root cause
of the speed issues that impacts the service mainly during the evening hours
Hotwire is currently upgrading the internet system and we are implementing a
fiber to the unit solutionThis will be a dramatic upgrade to the current
cable modem system currently in place
We anticipate
installing residents in February with the new servicePlease bear in mind this
timeline is still tentative and additional details will be communicated through
Hotwire and also through the property management teamPlease be advised for
the inconveniences you have experienced I am waiving your total balance due of
$Please do not remit payment this monthIn addition, I am issuing 50%
your internet subscription for the next monthsUnfortunately, this doesn’t
rectify the issues you’re having, but I hope you find this acceptable
Again, we apologize to *** ***
for any inconvenience that he may have experiencedWe are open to our
customers concerns and suggestions; and we will continue to actively respond to
those concerns and suggestions in our quest to grow and improve our company.
Please do not hesitate to
contact me if you require any additional information.
Best Regards,
Renee W***
Senior Executive Call Center Agent
Hotwire Communications, LLC

*** ** ***
*** ***
*** *** ***
*** *** *** We appreciate *** *** * comments and concerns and sincerely apologize for any inconvenience that she has experienced After review of *** *** account we have cleared the remaining account
balance and the account is satisfied. We will process a request for a refund of the prorated amount which will take 6-weeks to receive Again, we apologize to *** *** for any inconvenience. We are open to our customers' concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our company Please do not hesitate to contact me if you require any additional informationThank you Best Regards, Karen W***
*** *** *** *** Hotwire Communications, LLC

June 14, Ref: *** *** *** Dear *** ***, We appreciate *** ***’s comments and concerns and sincerely apologize for any inconvenience that he has experiencedHotwire is investigating and researching a solution to the customers Internet issueAs a courtesy we have issued him a
day courtesy credit of Internet serviceAgain, we apologize to *** *** for any inconvenience. We are open to our customers ‘concerns and suggestions. We will continue to actively respond to those concerns and suggestions in our quest to grow and improve our companyPlease do not hesitate to contact me if you require any additional informationThank youBest Regards, Karen W*** Escalations Manager Hotwire Communications, LLC

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Description: Cable TV, Internet & Telephone Installation Service, Security Control Equipment & System Monitors, Telephone & Television Cable Contractors, Digital Media

Address: PO Box 1187, Bala Cynwyd, Pennsylvania, United States, 19004-5187

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