Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***houseofbrides.com The manufacturer has been running late, House of Brides has requested the gown several times from the manufacturer, we just found out that the gown will be delivered to House of Brides on Monday the 4thHouse of Brides cannot issue a refund as the event date is in October and our site does clearly state that manufacturer can change ship dates without noticeCustomer has to agree to Terms before order can be placed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I understand I originally was told that the ship date was end of June, now heading into August I am not so sure that they are telling the truth this timeAlso, in an email from the company they told me that the dress was shipping to them on July 25th which apparently has still not happenedSo far I have just had lies and awful customer service Final Business Response / [redacted] (4000, 21, 2014/08/28) */ Customer was notified that the gown was late in shipping but was then due to House of Brides beginning of August Final Consumer Response / [redacted] (3000, 15, 2014/08/04) */ Since closing the case I received an email from the vendor saying that now it will not be shipped to THEIR store Oct4thStill unsure of when it would ship to meSeeing as in their response they said I would have plenty of time before the Octwedding I would like to know what the definition of plenty of time means to themI also don't approve that once this case was "closed" I received the emailThis is just grimy and I understand that shipping dates change but they said max weeks and Oct 4th to their store would be weeksThey need to be shut down because it is a miserable experience for the bride and the bridesmaids
Initial Business Response / [redacted] (1000, 5, 2014/06/17) */ WE SPOKE WITH THE BRIDE TODAY ABOUT HER ORDER FIRST INQUIRY, WE NEVER HEARD FROM THE BRIDE PREVIOUSLY AS A RULE WE TRY TO KEEP THINGS UP AND TO THE POINT SO THERE IS NO CONFUSION THE PERSON MAKING THIS COMPLAINT IS A BRIDESMAID THE BRIDE IS AWARE THAT HER ORDER SHIPPED AND WILL BE IN OUR STORY IN THE NEXT FEW DAYS, SHE WILL THEN BE NOTIFIED (BRIDE) THAT THEY HAVE BEEN RECEIVED WE DO APOLOGIZE TO THE BRIDE FOR THIS UNNECESSARY CONFUSION AND WILL BE IN TOUCH SHORTLY THANK YOU HOUSE OF BRIDES CS Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They HAVE spoken to the bride on numerous accounts over the past months and we have the phone records as proofThey also told her yesterday that they HOPE the dresses will be in by Tuesday (June 24) which is now less than weeks until the weddin and will cause all the bridesmaids to have rushed alteration services done on their dresses which costs excess amounts of dollarsThe store refuses to credit any sort of dollar amount when in the contract and verbally we all were told the dresses would be in at the latest days before the wedding dateThey have failed to keep true to the contract and their wordThey also still refuse to provide is with any information of the order date, phone numbers to corporate or other information on our account and have hung up on the bride twice yesterday (June 17)I (we) are fully prepared to go forward with an attorney to reclaim a monetary refund of some sort to make up for our hardships Final Business Response / [redacted] (4000, 9, 2014/06/21) */ AS PREVIOUSLY STATED THE DRESSES WILL ARRIVE BY 6/24/THEY USUSALLY ARRIVE APPROXIMATELY 3-4WKS BEFORE THE SCHEDULED WEAR DATEWE WILL NOTIFY THE BRIDE OF THEIR ARRIVALREQUEST FOR MONETARY COMPENSATION HAS BEEN DENIED THANK YOU HOUSE OF BRIDES CS
Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] houseofbrides.com IN RESPONSE TO [redacted] ALLEGATIONS, WHEN SHE AND TWO OF THE BRIDESMAIDS VISITED THE OAK LAWN LOCATION ON SUNDAY FEB.8TH THEY CHOOSE DRESSES WERE SHOWN SWATCHES AND WERE MEASURED AND PURCHASEDTHEY WORKED WITH [redacted] THEIR CONSULTANTCUSTOMER SERVICE WAS GIVEN TO [redacted] OUR RECEIPTS CLEARLY STATE THAT ALL SALES ARE FINALHOWEVER WHEN AN ORDER IS INCOMPLETE (MEANING THE ENTIRE BRIDESMAID PARTY DID'NT PURCHASE) A REFUND CAN BE ISSUED WITH A 25%LOSS FEE[redacted] WAS DISPLEASED WITH THIS POLICYI THEN RECEIVED A PHONE CALL FROM [redacted] BOYFRIEND WHO WAS VERBALLY ABUSIVE TO MESHE WAS REFUNDED ON FEB 11TH FOR $WITH THE 25% TAKEN OFFHOUSE OF BRIDES PROVIDED A SERVICE AND I FOLLOWED STORE POLICY Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] still fails to explain why there is a 25% lossShe once again states "service and measurements" which customers who come in and don't purchase dresses also receiveOn top of this, the customer service was horrible and the measurements we received were wrong (we went to another store and the measurements were different.) I would like my 25% back Final Business Response / [redacted] (4001, 15, 2015/03/06) */ Management confirmed the salon staff acted according to policy
Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ Ms [redacted] was notified that her order was received and all the dresses were picked up for her upcoming wedding Thank you for your patience and understanding House of Brides!
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: Lucy/Manager Contact Phone: [redacted] On April 13th when Nicole came to the Oak Lawn location to try on the dress the error was discovered of the extra length not being added to the dressI contacted the vendor and unfortunately they had no stock in the U.Sthat could fulfill the wear dateWe refunded Nicole the $charge and she left with her dressHer mother-in-law called the store later that day to discuss a remedy for thisI explained that the vendor had nothing in stock in that size,color, style, or extra length to give to NicoleNow we find out a second dress was purchased at Davids Bridal a dress that has nothing to do with the designer Levkoff and they have an entirely different color pallete not to mention the texture of the fabricNicole left the store with her dress and we apologized for the error and refunded the extra length charge.Nicole's mother-in-law purchased another dress and customized the original dress we won't be refunding her for her choicesNicole never personally contacted us after leaving with the dress on April 13th Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, [redacted] 's statement is included in the Revdex.com report Second the second dress purchased was a Bill Levkoff designer - dress of the design, and color palletThe second dress was used as fabric to alter the 'short' dress - to create the extra length needed for [redacted] Since no option for rectification was offered by the store, I needed to make choices to save the situationIt is so sad to see a business be so disrespectful to young people and unsupported to a mile-stone event I still believe that the store has some responsibility to rectify their mistake in accepting an order from the designer that does not fit they young lady I complaint stand Final Business Response / [redacted] (4000, 9, 2015/05/22) */ We apologize for the inconvenienceThe designer sent the dress without the extra lengthThe manager contacted the designer who stated that due to the event date, they were unable to send a replacement dressThe designer produces their dresses in China The manager refunded the customer for the extra length The salon has an Alterations Department to address customers' fitting needs, however, the customer removed the dress from the store and did not want alterations Management refunded the extra length chargeAdditional additional compensation is not available
Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] A refund has been issued, it usually takes a couple of days to appear on the account
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
House of Brides has issued a refund to the customer, it may take a couple of days to show on her account, House of Brides does apologize for
the inconvenience caused
Initial Business Response /* (1000, 5, 2014/08/27) */
We apologize for any inconvenienceOur expeditor confirmed with the designer the customer's order has shipped and is en route to the salon
We expect the order to arrive at the salon the beginning of next weekUpon receipt, the salon
will contact the customer to arrange for alterations or piappointments
Initial Consumer Rebuttal /* (3000, 10, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not been told why my dresses weren't received at the store until one week before the wedding date on the orderMy bridesmaids all work full time jobs and cannot just drop everything to pick the dresses up and get them in for alterationsHouse of Brides has not given me a reasonable explanation for what caused this delayI want to know the dates of when the order was sent to the vendor and when the dresses were shipped from the vendor
Final Business Response /* (4000, 12, 2014/09/03) */
WE APOLOGIZE THAT *** IS NOT HAPPY WITH OUR
DELIVERY OF HER DRESSESTHE MANUFACTURERS WILL RUN A LITTLE LATE FOR VARIOUS REASONSWE DO NOT
MAKE THE DRESSES ON PREMISES OR THE DRESSES WOULD HAVE BEEN HERE A LOT QUICKERWE DEPEND ON OUR MANUFACTURERS TO SHIP THEM AS THEY ARE READYONE OF THE BRIDESMAIDS STILL HAS NOT PICKED UP HER DRESS, THEY HAVE BEEN HERE SINCE
AUGUST
FYI: WE ARE WAITING FOR *** TO PICK UP HER BRIDESMAID DRESS
THANK YOU
HOUSE OF BRIDES, CS
Initial Business Response /* (1000, 5, 2014/11/26) */
We apologize for any inconvenience*** *** may provide the email address and phone number at which she was contacted and we will have her information removed from the system
Initial Business Response /* (1000, 5, 2014/11/10) */
IN REFERENCE TO THIS COMPLAINT:
THE BRIDESMAIDS ORDERED THEIR DRESSES LATE, THE
LAST GIRL CAME IN TO ORDER ON 7/10/STANDARD
IN THE INDUSTRY WE NEED FROM TO WEEKS FOR
ANY ORDER TO BE RECEIVEDHOUSE OF BRIDES PAID THE RUSH
FEE TO EXPEDITE THIS ORDER
THE DRESSES ARE HERE AND ARE READY FOR PICK-UP
THE CUSTOMER WAS NOTIFIED OF THEIR ARRIVAL
THANK YOU
HOUSE OF BRIDES CS
LOOK AT ALL OF THE NEGATIVE REVIEWS!!
DO NOT SHOP HERE!!
My wedding is August 6, I ordered my dress on November 8, so that I would have enough time to receive the dress and have it alteredThe dress I chose was also listed on HOB’s OWN WEBSITE for a much less moneyThe manager begrudgingly “price matched” their own website (Which says that this dress will arrive in 14-weeks)
I was told the dress would arrive in April or MayNo updates at all until I call the store at the end of May (25+ weeks)This is my first experience with Nadia, the store’s “manager” who made a number of excuses and tells me that the dress will come in 3rd week of June! Obviously, this is a problem because I still need to have the dress alteredFinally, Nadia offers to email the manufacturer for an updateI asked to be copied on the email and Nadia refuses!
Nadia calls me with an update that the dress will come in mid-June, and that she’ll get a tracking number the first week of June and will let me knowI call again in the first week of June for the tracking number update--no numberThey say it has been delayed a weekI call the beginning of the 2nd week of June, no tracking number, but “the dress will be in no later than Friday.” I get a call Thursday that the dress won’t come in that week after all, that it’ll be next week--now the 3rd week of June!
All I heard repeatedly was “your wedding isn’t until August, you’ll be fine.”
My dress finally arrives June 20th (they told the manufacturer on the order form that my wedding was June 26!)My fiancé comes with me to help me talk to the manager about my bad experience and late delivery, and request a discount for the extra rush fees I’ll have to pay to get my dress altered in weeks nowNadia refusesNadia wouldn’t even acknowledge that it was late or that it was promised to me by MayWhen asked about compensation for the rush alteration fees, she said she couldn’t possibly give any other discounts because she already discounted the dress (remember from earlier: she price matched her own website!)Nadia claims that the only thing she can do is not charge us the $for the garment bag (which again, online is only $15)Any time my fiancé asked her a question where the answer would make her look bad she would just say “no” and not answer the questionIt was like arguing with a year oldNadia could tell that we were visibly upset, and so when we go to pay the remaining $balance of the dress she tells us she accepts only Cash or DebitThis is incredibly ironic because I had just read another dissatisfied customer’s *** post explaining this scam while I was waiting in their store (See “*** *** *** post from 4/13/16)Obviously Nadia has had a lot of trouble with dissatisfied customers cancelling their chargesHilariously enough, Nadia still has the two clear signs on the counter (as referenced in the other post) that says they accept all major credit cardsAt this point, my fiancé told Nadia we would pay her by credit card or walk out with the dress All of a sudden she took credit cards againI had to search all over Chicago to find an alteration shop that could handle my dress in such a short time frame, and as a result have had to pay extra because of House of BridesIt is obvious that House of Brides is not worried about repeat customers (and it’s the perfect business for that)If you didn’t get it already, I’d recommend you go ANYWHERE else for your dress
Initial Business Response /* (1000, 5, 2014/08/29) */
We apologize for any inconvenience
The majority of our merchandise is special order meaning we submit customer orders to the designersThe designers then schedule orders into their production scheduleMost often, production takes
- weeksDesigners delivery orders approximately 4-weeks before the event date
However, these time frames are tentative and subject to change
We are confirming the customer's order has been delivered to the salon and the customer has been notified
We are not offering any compensation since the order was received as ordered
Initial Business Response /* (1000, 5, 2014/09/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
House of Brides did explain to customer that indeed Bill Levkoff was running late, we had the gown overnighted to House of Brides and
shipped it to customer overnight at House of Brides expense as customer was quite upset , unfortunately the courier did not pick up shipment until following day, customer did receiver her gown on September 12thHouse of Brides apologizes for inconvenience, but as our site does state manufacturer can change shipping dates without any notice to vendor
Initial Business Response /* (1000, 5, 2014/05/22) */
Let us apologize for the frustration ***
is feeling at this time
As is standard in the bridal industry dresses arrive approximately one month prior to the given wedding dateHowever we do understand her frustration and will
certainly do everything possible to get her gown as soon as possible
Sincerely,
House of Brides
Initial Consumer Rebuttal /* (3000, 7, 2014/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not satisfactoryReceiving your dress a month before your wedding is not a standard in the bridal industryI purchased my bridesmaids dresses from a well-known bridal store in February and they informed me that it takes months to receive the dressesI received my bridesmaids dresses this week at the promised time frame by a different bridal store because they logically go by purchase date NOT by wedding date and are honest with their customers regarding the time frame for deliveryI purchased my dress months before my wedding from House of Brides and I'm not waiting 2-weeks before my wedding to receive itIf House of Brides wants to give their dresses to brides 2-weeks before their wedding, then they should state that this is their store policy, not a standard in the bridal industry, and it needs to be clearly stated in writingSince it is not in writing on my receipt, I am requesting that I receive my dress by June once again, and I am informed what steps they plan to take to ensure that I receive my dress in one week or I receive a full refund for my dress, my veil and shipping charges in the amount of $so that I can find another dress in the next weeks prior to my wedding
Final Business Response /* (4000, 25, 2014/07/11) */
The bridal gown for this customer has been received and customer notified that it was due 7/
She may pick up her bridal gown ASAP so she can schedule her alterations appointment at a place of her choosing
The veil has also been received and ready for pick-up
As is standard in the bridal industry bridal attire is received "approximately" to weeks prior to the given wear date
Thank you
House of Brides CS
Final Consumer Response /* (3000, 9, 2014/06/03) */
I still haven't heard back from the House of Brides, and the date of which I've requested to have my dress in my initial Desired Resolution has lapsed (6/1/14)Additionally, I now don't have enough time to purchase another wedding dressTherefore, I'm requesting another Desired ResolutionI want my dress in the next two weeks by 6/17/and monetary compensation for my troubles as I've been attempting to resolve this situation and obtain my dress for the last months since my initial correspondence on 3/10/I also want to know all of the steps that they are going to take to ensure that I receive my dress in the next weeks from todayIf House of Brides is refusing to meet my Desired Resolution, I'm prepared to go through arbitration and obtain an attorney to represent my case where I'll be requesting additional monetary compensation which would include arbitration fees, legal costs and any other reimbursement that an attorney would feel that I'm entitled toHowever, I'm hoping House of Brides can rectify this situation without having to move towards arbitration
Initial Business Response /* (1000, 8, 2014/09/29) */
Re: ***
We reordered a new dress for *** she picked it up and wore the dress to the weddingWe apologized for any inconvenience but the issue was resolved as quickly as humanly possibleA request for a refund has been
denied since the dress was used by the bridesmaids
*** who is our bride didn't seem to have any issues or concerns regarding this complaint
Thank you!
House of Brides, CS
Initial Consumer Rebuttal /* (3000, 10, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the dress was ordered right away but the second dress I picked up looked like it was the sample on the floorIt was falling apart in the front from threads not being tight enough, the seams were stretched and it was not in a condition you would pay for a $dressI took pictures before I altered it to show how badly this dress lookedThe bride was made aware after since I did not want to stress her out any more than she had to beIn this line of business the dresses that are being purchased should be in immaculate condition for the amount of money being paidI had to use this dress due to the wedding being in days and I still had to wait for alterations hoping they would be done on timeAt this point, I would never recommend this store to anyoneTo make someone pay in full for a dress that is not put together correctly with holes where thread should be, used, and falling apart is not what I call great customer service as you claim
Final Business Response /* (4000, 12, 2014/10/01) */
House of Brides rushed another gown for the bridesmaid since she was not happy with the original gownShe accepted it and wore it to
stand up in the wedding of ***There is no reason for any compensation since House of Brides did their utmost to satisfy the request of this customer to reorder another gown for her
which we did
Thank you
House of Brides, CS
Initial Business Response /* (1000, 5, 2015/01/28) */
THE CUSTOMER BOUGHT A SAMPLE GOWN PICKED IT UP IN MAY AND HAS IT IN HER POSSESSIONTHE VEIL IS HERE WAITING TO BE PICKED UP BY HERWE SEE NO PROBLEMS THAT WERE CAUSED BY US, THE CUSTOMER DID NOT HAVE ANY PAIN AND SUFFERING DUE TO THE
HOUSE OF BRIDES
WE WOULD APPRECIATE IF SHE WOULD PICK UP HER VEIL AS SOON AS POSSIBLE
THANK YOU
CS, HOUSE OF BRIDES
Initial Consumer Rebuttal /* (3000, 7, 2015/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised I would have mail veil by the beginning of December, - It did not arriveNo one could help me except a Supervisor according to anyone that would answer the phoneAfter multiple attempts I reached a Supervisor who said she had to call the supplier and see where it wasI was then promised end of DecemberEnd of December, it did not arriveI had to call over and over again, no one new where it was - had to get in tough with a Supervisor and it took several attemptsI left messages for the Supervisor to call me and my calls were never returnedFinally I was promised mid January - again, it did not arriveLeft messages for Supervisor who never returned to callsI had to re-schedule my trial for my make up and hair because I did not have my veilI had to wait to schedule my fitting with an outside steamstress because I don't have my veilI now have to pay over $for an outside source to alter my dress because I cannot count on the House Of Brides to complete my alterations on time since they have lied to me multiple timesThis is all causing me stress which could trigger a seizureI talked to *** on Monday (January 26) who was very rude (Supervisor)She advised me then that I would have it on Wednesday (1/28)I told her I had off work Wednesday I would pick up the veil thenI asked her for a tracking number to make sure this time it had actually shipped before driving mins to the store to again come home empty handed, *** said she doesn't get tracking numbers from the suppliersI asked her for her Supervisor/Managers name and phone number and she said she didn't have one.(You can verify if this the truth or not)I asked for the Corporate address and phone number and she said she didn't have itShe gave me an email address that was undeliverable on purposeI made her spell it out so there was no question of the address after the fact.I received a call from the receiving department on Tuesday (January 27) advising me my veil had arrived and was ready for pick upToday I received a very upsetting voice mail from *** (Supervisor) belittling me for filing a complaintShe is now harassing meShe mentioned that I came into the store three times but did not purchase anythingI bought both my dress and veil at this businessHer voice mail was so upsetting and rude I had to change my plans for today so I could calm myself, except for picking up my veil which I had promised I would do todayI am afraid to go into the store and what might happen to me so I have asked someone to go with me and I am waiting for them to get off workI did not know that by submitting this complaint the Supervisor *** was going to call me and harass meShe told me that see saw no suffering or painShe has no idea what I have gone through just trying to get in touch with her over and over againAlways leaving messages and her not returning my callsThe operator saying that there is no Supervisor there when I call, even though I called during the hours she said she would be workingI asked the receptionist, what happened if there was a fire or something, you don't have any management staff in the building? She responded that they don't have fires(So Rude) Again, being rude and condensending thinking it is okay to treat people with disrespectThey act like they enjoy lying to the general public and laugh about itI have suffered much from this experience and continue to do so because she is calling me to discuss my complaintI do not want to talk to her, she is rude and upsets meI have saved her voicemail on my phoneIf they want to discuss and resolve this matter I want to talk to someone at the corporate levelPlease get her to stop harassing meThe House of Brides has caused me a lot of pain and suffering, even more now based on what *** did to me todayEvery time *** intentionally lied about when the veil was scheduled to arriveHow can they see no problems that were caused when on three separate occasions I was promised a delivery time/date and every time up until I filed this complaint the veil was not deliveredIf The House of Brides is allowed to continue to have their staff call customers and leave harassing voice mails, be unaccessible when a customer calls to find out where the product they purchased almost a year ago is, and the front desk tells you there is no supervisor in the building when you call again and again, not return calls to customers, etcThis is inappropriate behavior*** also told me when I spoke to her on January 26th that "Most brides pick up their dress the week before"That is such a lieThat leaves no time for alterations, pictures, hair trial, etcI am having someone else do my alterations because I cannot rely on The House Of Brides to meet their commitmentsIt is costing me over $which I now want reimbursed also because *** will not leave me aloneThe bridal location that is altering my dress advised me week minimum for bridal gowns is the industry normThe House of Brides also told me when I purchased me dress that I should schedule my apt days prior to my weddingSo how does that work when *** said that most brides pick up their dress the week before the weddingI will not accept their denial of all the pain and suffering they have cause and allow them to keep defrauding the consumerI find it amazing that Supervisor *** would never call me back but once I file a complaint all of a sudden she can find my number and call me
Final Business Response /* (4000, 9, 2015/01/28) */
I HAVE NOT CALLED THE BRIDE TODAY NOR DO I HAVE ANY REASON TO CALL HERIDEALLY WE WOULD LIKE FOR HER TO
PICK UP HER VEIL AND CLOSE THE CASE
SHORT EXPLANATION ABOUT THE BRIDES PICKING UP THEIR DRESSES THE WEEK OF THE WEDDING: THAT IS AFTER
ALTERATIONS ARE FINISHED*** HAD HER BRIDAL GOWN IN HER POSSESSION SINCE MAY NO REASON FOR HER TO HAVE TO PAY ADDITIONAL FOR A RUSH JOB
THANK YOU
CS HOUSE OF BRIDES
Final Consumer Response /* (4200, 11, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have saved th4e voice mailIt was from a person named *** or something to that effectI will keep it as evidence of how the store continues to harass meI told the store I would pick up the veil on Wednesday, the day I was told on Monday to pick it up because it wouldn't be in until thenI picked it up on the date I promised to do so
Brides picking up their dress the day of week of the weddingThis is not what was said but lying is the standard for this store
Extra cost for alterationsI reliable stremstress has informed me due to the beeding on my dress that I should allow a minimum of weeks, which does not coincide with the recommendation from the House Of Brides of daysI cannot take my wedding dress there for alternations and trust that it will be done on time since everything they have told me so far has not been true/accurateI was given different dates that my veil should be in
Again, my main concern is that I was told on different occasions when to expect to have my veil, all of them came and went with no product because the Supervisor easily gives the public information, even to the point where she supplied me with an email address that was not correct - intentioniallyShe did not return my voice mails as wellTo avoid having any health complications before my wedding I cannot be under this much stress
Why would I take my product there for alterations when they are leaving me harassing voicemailsFor my safety I will not return there and I am still seeking damages and an apology for the stress they have caused
We apologize for any inconvenience to the customer. However, we have advised Ms. [redacted] on multiple occasions we do not sell our customers information to third parties.
We contact our own customers by email to notify of upcoming sales and special events. All...
of our emails have an opt-out options. On Ms. [redacted] first contact, we removed her information from our contact database so she no longer receives any of our notifications.
Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]houseofbrides.com
The manufacturer has been running late, House of Brides has requested the gown several times from the manufacturer, we just found out that...
the gown will be delivered to House of Brides on Monday the 4th. House of Brides cannot issue a refund as the event date is in October and our site does clearly state that manufacturer can change ship dates without notice. Customer has to agree to Terms before order can be placed
Initial Consumer Rebuttal /* (3000, 7, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I understand I originally was told that the ship date was end of June, now heading into August I am not so sure that they are telling the truth this time. Also, in an email from the company they told me that the dress was shipping to them on July 25th which apparently has still not happened. So far I have just had lies and awful customer service.
Final Business Response /* (4000, 21, 2014/08/28) */
Customer was notified that the gown was late in shipping but was then due to House of Brides beginning of August
Final Consumer Response /* (3000, 15, 2014/08/04) */
Since closing the case I received an email from the vendor saying that now it will not be shipped to THEIR store Oct. 4th. Still unsure of when it would ship to me. Seeing as in their response they said I would have plenty of time before the Oct. 18 wedding I would like to know what the definition of plenty of time means to them. I also don't approve that once this case was "closed" I received the email. This is just grimy and I understand that shipping dates change but they said max 20 weeks and Oct 4th to their store would be 27 weeks. They need to be shut down because it is a miserable experience for the bride and the bridesmaids.
Initial Business Response / [redacted] (4001, 14, 2015/03/11) */ Customer was issued a refund on 2/5/Customer did receive e-mail stating fact
Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***houseofbrides.com The manufacturer has been running late, House of Brides has requested the gown several times from the manufacturer, we just found out that the gown will be delivered to House of Brides on Monday the 4thHouse of Brides cannot issue a refund as the event date is in October and our site does clearly state that manufacturer can change ship dates without noticeCustomer has to agree to Terms before order can be placed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I understand I originally was told that the ship date was end of June, now heading into August I am not so sure that they are telling the truth this timeAlso, in an email from the company they told me that the dress was shipping to them on July 25th which apparently has still not happenedSo far I have just had lies and awful customer service Final Business Response / [redacted] (4000, 21, 2014/08/28) */ Customer was notified that the gown was late in shipping but was then due to House of Brides beginning of August Final Consumer Response / [redacted] (3000, 15, 2014/08/04) */ Since closing the case I received an email from the vendor saying that now it will not be shipped to THEIR store Oct4thStill unsure of when it would ship to meSeeing as in their response they said I would have plenty of time before the Octwedding I would like to know what the definition of plenty of time means to themI also don't approve that once this case was "closed" I received the emailThis is just grimy and I understand that shipping dates change but they said max weeks and Oct 4th to their store would be weeksThey need to be shut down because it is a miserable experience for the bride and the bridesmaids
Initial Business Response / [redacted] (1000, 5, 2014/06/17) */ WE SPOKE WITH THE BRIDE TODAY ABOUT HER ORDER FIRST INQUIRY, WE NEVER HEARD FROM THE BRIDE PREVIOUSLY AS A RULE WE TRY TO KEEP THINGS UP AND TO THE POINT SO THERE IS NO CONFUSION THE PERSON MAKING THIS COMPLAINT IS A BRIDESMAID THE BRIDE IS AWARE THAT HER ORDER SHIPPED AND WILL BE IN OUR STORY IN THE NEXT FEW DAYS, SHE WILL THEN BE NOTIFIED (BRIDE) THAT THEY HAVE BEEN RECEIVED WE DO APOLOGIZE TO THE BRIDE FOR THIS UNNECESSARY CONFUSION AND WILL BE IN TOUCH SHORTLY THANK YOU HOUSE OF BRIDES CS Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They HAVE spoken to the bride on numerous accounts over the past months and we have the phone records as proofThey also told her yesterday that they HOPE the dresses will be in by Tuesday (June 24) which is now less than weeks until the weddin and will cause all the bridesmaids to have rushed alteration services done on their dresses which costs excess amounts of dollarsThe store refuses to credit any sort of dollar amount when in the contract and verbally we all were told the dresses would be in at the latest days before the wedding dateThey have failed to keep true to the contract and their wordThey also still refuse to provide is with any information of the order date, phone numbers to corporate or other information on our account and have hung up on the bride twice yesterday (June 17)I (we) are fully prepared to go forward with an attorney to reclaim a monetary refund of some sort to make up for our hardships Final Business Response / [redacted] (4000, 9, 2014/06/21) */ AS PREVIOUSLY STATED THE DRESSES WILL ARRIVE BY 6/24/THEY USUSALLY ARRIVE APPROXIMATELY 3-4WKS BEFORE THE SCHEDULED WEAR DATEWE WILL NOTIFY THE BRIDE OF THEIR ARRIVALREQUEST FOR MONETARY COMPENSATION HAS BEEN DENIED THANK YOU HOUSE OF BRIDES CS
Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] houseofbrides.com IN RESPONSE TO [redacted] ALLEGATIONS, WHEN SHE AND TWO OF THE BRIDESMAIDS VISITED THE OAK LAWN LOCATION ON SUNDAY FEB.8TH THEY CHOOSE DRESSES WERE SHOWN SWATCHES AND WERE MEASURED AND PURCHASEDTHEY WORKED WITH [redacted] THEIR CONSULTANTCUSTOMER SERVICE WAS GIVEN TO [redacted] OUR RECEIPTS CLEARLY STATE THAT ALL SALES ARE FINALHOWEVER WHEN AN ORDER IS INCOMPLETE (MEANING THE ENTIRE BRIDESMAID PARTY DID'NT PURCHASE) A REFUND CAN BE ISSUED WITH A 25%LOSS FEE[redacted] WAS DISPLEASED WITH THIS POLICYI THEN RECEIVED A PHONE CALL FROM [redacted] BOYFRIEND WHO WAS VERBALLY ABUSIVE TO MESHE WAS REFUNDED ON FEB 11TH FOR $WITH THE 25% TAKEN OFFHOUSE OF BRIDES PROVIDED A SERVICE AND I FOLLOWED STORE POLICY Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] still fails to explain why there is a 25% lossShe once again states "service and measurements" which customers who come in and don't purchase dresses also receiveOn top of this, the customer service was horrible and the measurements we received were wrong (we went to another store and the measurements were different.) I would like my 25% back Final Business Response / [redacted] (4001, 15, 2015/03/06) */ Management confirmed the salon staff acted according to policy
Initial Business Response / [redacted] (1000, 5, 2014/07/31) */ Ms [redacted] was notified that her order was received and all the dresses were picked up for her upcoming wedding Thank you for your patience and understanding House of Brides!
Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: Lucy/Manager Contact Phone: [redacted] On April 13th when Nicole came to the Oak Lawn location to try on the dress the error was discovered of the extra length not being added to the dressI contacted the vendor and unfortunately they had no stock in the U.Sthat could fulfill the wear dateWe refunded Nicole the $charge and she left with her dressHer mother-in-law called the store later that day to discuss a remedy for thisI explained that the vendor had nothing in stock in that size,color, style, or extra length to give to NicoleNow we find out a second dress was purchased at Davids Bridal a dress that has nothing to do with the designer Levkoff and they have an entirely different color pallete not to mention the texture of the fabricNicole left the store with her dress and we apologized for the error and refunded the extra length charge.Nicole's mother-in-law purchased another dress and customized the original dress we won't be refunding her for her choicesNicole never personally contacted us after leaving with the dress on April 13th Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, [redacted] 's statement is included in the Revdex.com report Second the second dress purchased was a Bill Levkoff designer - dress of the design, and color palletThe second dress was used as fabric to alter the 'short' dress - to create the extra length needed for [redacted] Since no option for rectification was offered by the store, I needed to make choices to save the situationIt is so sad to see a business be so disrespectful to young people and unsupported to a mile-stone event I still believe that the store has some responsibility to rectify their mistake in accepting an order from the designer that does not fit they young lady I complaint stand Final Business Response / [redacted] (4000, 9, 2015/05/22) */ We apologize for the inconvenienceThe designer sent the dress without the extra lengthThe manager contacted the designer who stated that due to the event date, they were unable to send a replacement dressThe designer produces their dresses in China The manager refunded the customer for the extra length The salon has an Alterations Department to address customers' fitting needs, however, the customer removed the dress from the store and did not want alterations Management refunded the extra length chargeAdditional additional compensation is not available
Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] A refund has been issued, it usually takes a couple of days to appear on the account
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
House of Brides has issued a refund to the customer, it may take a couple of days to show on her account, House of Brides does apologize for
the inconvenience caused
Initial Business Response /* (1000, 5, 2014/08/27) */
We apologize for any inconvenienceOur expeditor confirmed with the designer the customer's order has shipped and is en route to the salon
We expect the order to arrive at the salon the beginning of next weekUpon receipt, the salon
will contact the customer to arrange for alterations or piappointments
Initial Consumer Rebuttal /* (3000, 10, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not been told why my dresses weren't received at the store until one week before the wedding date on the orderMy bridesmaids all work full time jobs and cannot just drop everything to pick the dresses up and get them in for alterationsHouse of Brides has not given me a reasonable explanation for what caused this delayI want to know the dates of when the order was sent to the vendor and when the dresses were shipped from the vendor
Final Business Response /* (4000, 12, 2014/09/03) */
WE APOLOGIZE THAT *** IS NOT HAPPY WITH OUR
DELIVERY OF HER DRESSESTHE MANUFACTURERS WILL RUN A LITTLE LATE FOR VARIOUS REASONSWE DO NOT
MAKE THE DRESSES ON PREMISES OR THE DRESSES WOULD HAVE BEEN HERE A LOT QUICKERWE DEPEND ON OUR MANUFACTURERS TO SHIP THEM AS THEY ARE READYONE OF THE BRIDESMAIDS STILL HAS NOT PICKED UP HER DRESS, THEY HAVE BEEN HERE SINCE
AUGUST
FYI: WE ARE WAITING FOR *** TO PICK UP HER BRIDESMAID DRESS
THANK YOU
HOUSE OF BRIDES, CS
Initial Business Response /* (1000, 5, 2014/11/26) */
We apologize for any inconvenience*** *** may provide the email address and phone number at which she was contacted and we will have her information removed from the system
Initial Business Response /* (1000, 5, 2014/11/10) */
IN REFERENCE TO THIS COMPLAINT:
THE BRIDESMAIDS ORDERED THEIR DRESSES LATE, THE
LAST GIRL CAME IN TO ORDER ON 7/10/STANDARD
IN THE INDUSTRY WE NEED FROM TO WEEKS FOR
ANY ORDER TO BE RECEIVEDHOUSE OF BRIDES PAID THE RUSH
FEE TO EXPEDITE THIS ORDER
THE DRESSES ARE HERE AND ARE READY FOR PICK-UP
THE CUSTOMER WAS NOTIFIED OF THEIR ARRIVAL
THANK YOU
HOUSE OF BRIDES CS
LOOK AT ALL OF THE NEGATIVE REVIEWS!!
DO NOT SHOP HERE!!
My wedding is August 6, I ordered my dress on November 8, so that I would have enough time to receive the dress and have it alteredThe dress I chose was also listed on HOB’s OWN WEBSITE for a much less moneyThe manager begrudgingly “price matched” their own website (Which says that this dress will arrive in 14-weeks)
I was told the dress would arrive in April or MayNo updates at all until I call the store at the end of May (25+ weeks)This is my first experience with Nadia, the store’s “manager” who made a number of excuses and tells me that the dress will come in 3rd week of June! Obviously, this is a problem because I still need to have the dress alteredFinally, Nadia offers to email the manufacturer for an updateI asked to be copied on the email and Nadia refuses!
Nadia calls me with an update that the dress will come in mid-June, and that she’ll get a tracking number the first week of June and will let me knowI call again in the first week of June for the tracking number update--no numberThey say it has been delayed a weekI call the beginning of the 2nd week of June, no tracking number, but “the dress will be in no later than Friday.” I get a call Thursday that the dress won’t come in that week after all, that it’ll be next week--now the 3rd week of June!
All I heard repeatedly was “your wedding isn’t until August, you’ll be fine.”
My dress finally arrives June 20th (they told the manufacturer on the order form that my wedding was June 26!)My fiancé comes with me to help me talk to the manager about my bad experience and late delivery, and request a discount for the extra rush fees I’ll have to pay to get my dress altered in weeks nowNadia refusesNadia wouldn’t even acknowledge that it was late or that it was promised to me by MayWhen asked about compensation for the rush alteration fees, she said she couldn’t possibly give any other discounts because she already discounted the dress (remember from earlier: she price matched her own website!)Nadia claims that the only thing she can do is not charge us the $for the garment bag (which again, online is only $15)Any time my fiancé asked her a question where the answer would make her look bad she would just say “no” and not answer the questionIt was like arguing with a year oldNadia could tell that we were visibly upset, and so when we go to pay the remaining $balance of the dress she tells us she accepts only Cash or DebitThis is incredibly ironic because I had just read another dissatisfied customer’s *** post explaining this scam while I was waiting in their store (See “*** *** *** post from 4/13/16)Obviously Nadia has had a lot of trouble with dissatisfied customers cancelling their chargesHilariously enough, Nadia still has the two clear signs on the counter (as referenced in the other post) that says they accept all major credit cardsAt this point, my fiancé told Nadia we would pay her by credit card or walk out with the dress All of a sudden she took credit cards againI had to search all over Chicago to find an alteration shop that could handle my dress in such a short time frame, and as a result have had to pay extra because of House of BridesIt is obvious that House of Brides is not worried about repeat customers (and it’s the perfect business for that)If you didn’t get it already, I’d recommend you go ANYWHERE else for your dress
Initial Business Response /* (1000, 5, 2014/08/29) */
We apologize for any inconvenience
The majority of our merchandise is special order meaning we submit customer orders to the designersThe designers then schedule orders into their production scheduleMost often, production takes
- weeksDesigners delivery orders approximately 4-weeks before the event date
However, these time frames are tentative and subject to change
We are confirming the customer's order has been delivered to the salon and the customer has been notified
We are not offering any compensation since the order was received as ordered
Initial Business Response /* (1000, 5, 2014/09/17) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
House of Brides did explain to customer that indeed Bill Levkoff was running late, we had the gown overnighted to House of Brides and
shipped it to customer overnight at House of Brides expense as customer was quite upset , unfortunately the courier did not pick up shipment until following day, customer did receiver her gown on September 12thHouse of Brides apologizes for inconvenience, but as our site does state manufacturer can change shipping dates without any notice to vendor
Initial Business Response /* (1000, 5, 2014/05/22) */
Let us apologize for the frustration ***
is feeling at this time
As is standard in the bridal industry dresses arrive approximately one month prior to the given wedding dateHowever we do understand her frustration and will
certainly do everything possible to get her gown as soon as possible
Sincerely,
House of Brides
Initial Consumer Rebuttal /* (3000, 7, 2014/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not satisfactoryReceiving your dress a month before your wedding is not a standard in the bridal industryI purchased my bridesmaids dresses from a well-known bridal store in February and they informed me that it takes months to receive the dressesI received my bridesmaids dresses this week at the promised time frame by a different bridal store because they logically go by purchase date NOT by wedding date and are honest with their customers regarding the time frame for deliveryI purchased my dress months before my wedding from House of Brides and I'm not waiting 2-weeks before my wedding to receive itIf House of Brides wants to give their dresses to brides 2-weeks before their wedding, then they should state that this is their store policy, not a standard in the bridal industry, and it needs to be clearly stated in writingSince it is not in writing on my receipt, I am requesting that I receive my dress by June once again, and I am informed what steps they plan to take to ensure that I receive my dress in one week or I receive a full refund for my dress, my veil and shipping charges in the amount of $so that I can find another dress in the next weeks prior to my wedding
Final Business Response /* (4000, 25, 2014/07/11) */
The bridal gown for this customer has been received and customer notified that it was due 7/
She may pick up her bridal gown ASAP so she can schedule her alterations appointment at a place of her choosing
The veil has also been received and ready for pick-up
As is standard in the bridal industry bridal attire is received "approximately" to weeks prior to the given wear date
Thank you
House of Brides CS
Final Consumer Response /* (3000, 9, 2014/06/03) */
I still haven't heard back from the House of Brides, and the date of which I've requested to have my dress in my initial Desired Resolution has lapsed (6/1/14)Additionally, I now don't have enough time to purchase another wedding dressTherefore, I'm requesting another Desired ResolutionI want my dress in the next two weeks by 6/17/and monetary compensation for my troubles as I've been attempting to resolve this situation and obtain my dress for the last months since my initial correspondence on 3/10/I also want to know all of the steps that they are going to take to ensure that I receive my dress in the next weeks from todayIf House of Brides is refusing to meet my Desired Resolution, I'm prepared to go through arbitration and obtain an attorney to represent my case where I'll be requesting additional monetary compensation which would include arbitration fees, legal costs and any other reimbursement that an attorney would feel that I'm entitled toHowever, I'm hoping House of Brides can rectify this situation without having to move towards arbitration
Initial Business Response /* (1000, 8, 2014/09/29) */
Re: ***
We reordered a new dress for *** she picked it up and wore the dress to the weddingWe apologized for any inconvenience but the issue was resolved as quickly as humanly possibleA request for a refund has been
denied since the dress was used by the bridesmaids
*** who is our bride didn't seem to have any issues or concerns regarding this complaint
Thank you!
House of Brides, CS
Initial Consumer Rebuttal /* (3000, 10, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the dress was ordered right away but the second dress I picked up looked like it was the sample on the floorIt was falling apart in the front from threads not being tight enough, the seams were stretched and it was not in a condition you would pay for a $dressI took pictures before I altered it to show how badly this dress lookedThe bride was made aware after since I did not want to stress her out any more than she had to beIn this line of business the dresses that are being purchased should be in immaculate condition for the amount of money being paidI had to use this dress due to the wedding being in days and I still had to wait for alterations hoping they would be done on timeAt this point, I would never recommend this store to anyoneTo make someone pay in full for a dress that is not put together correctly with holes where thread should be, used, and falling apart is not what I call great customer service as you claim
Final Business Response /* (4000, 12, 2014/10/01) */
House of Brides rushed another gown for the bridesmaid since she was not happy with the original gownShe accepted it and wore it to
stand up in the wedding of ***There is no reason for any compensation since House of Brides did their utmost to satisfy the request of this customer to reorder another gown for her
which we did
Thank you
House of Brides, CS
Initial Business Response /* (1000, 5, 2015/01/28) */
THE CUSTOMER BOUGHT A SAMPLE GOWN PICKED IT UP IN MAY AND HAS IT IN HER POSSESSIONTHE VEIL IS HERE WAITING TO BE PICKED UP BY HERWE SEE NO PROBLEMS THAT WERE CAUSED BY US, THE CUSTOMER DID NOT HAVE ANY PAIN AND SUFFERING DUE TO THE
HOUSE OF BRIDES
WE WOULD APPRECIATE IF SHE WOULD PICK UP HER VEIL AS SOON AS POSSIBLE
THANK YOU
CS, HOUSE OF BRIDES
Initial Consumer Rebuttal /* (3000, 7, 2015/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised I would have mail veil by the beginning of December, - It did not arriveNo one could help me except a Supervisor according to anyone that would answer the phoneAfter multiple attempts I reached a Supervisor who said she had to call the supplier and see where it wasI was then promised end of DecemberEnd of December, it did not arriveI had to call over and over again, no one new where it was - had to get in tough with a Supervisor and it took several attemptsI left messages for the Supervisor to call me and my calls were never returnedFinally I was promised mid January - again, it did not arriveLeft messages for Supervisor who never returned to callsI had to re-schedule my trial for my make up and hair because I did not have my veilI had to wait to schedule my fitting with an outside steamstress because I don't have my veilI now have to pay over $for an outside source to alter my dress because I cannot count on the House Of Brides to complete my alterations on time since they have lied to me multiple timesThis is all causing me stress which could trigger a seizureI talked to *** on Monday (January 26) who was very rude (Supervisor)She advised me then that I would have it on Wednesday (1/28)I told her I had off work Wednesday I would pick up the veil thenI asked her for a tracking number to make sure this time it had actually shipped before driving mins to the store to again come home empty handed, *** said she doesn't get tracking numbers from the suppliersI asked her for her Supervisor/Managers name and phone number and she said she didn't have one.(You can verify if this the truth or not)I asked for the Corporate address and phone number and she said she didn't have itShe gave me an email address that was undeliverable on purposeI made her spell it out so there was no question of the address after the fact.I received a call from the receiving department on Tuesday (January 27) advising me my veil had arrived and was ready for pick upToday I received a very upsetting voice mail from *** (Supervisor) belittling me for filing a complaintShe is now harassing meShe mentioned that I came into the store three times but did not purchase anythingI bought both my dress and veil at this businessHer voice mail was so upsetting and rude I had to change my plans for today so I could calm myself, except for picking up my veil which I had promised I would do todayI am afraid to go into the store and what might happen to me so I have asked someone to go with me and I am waiting for them to get off workI did not know that by submitting this complaint the Supervisor *** was going to call me and harass meShe told me that see saw no suffering or painShe has no idea what I have gone through just trying to get in touch with her over and over againAlways leaving messages and her not returning my callsThe operator saying that there is no Supervisor there when I call, even though I called during the hours she said she would be workingI asked the receptionist, what happened if there was a fire or something, you don't have any management staff in the building? She responded that they don't have fires(So Rude) Again, being rude and condensending thinking it is okay to treat people with disrespectThey act like they enjoy lying to the general public and laugh about itI have suffered much from this experience and continue to do so because she is calling me to discuss my complaintI do not want to talk to her, she is rude and upsets meI have saved her voicemail on my phoneIf they want to discuss and resolve this matter I want to talk to someone at the corporate levelPlease get her to stop harassing meThe House of Brides has caused me a lot of pain and suffering, even more now based on what *** did to me todayEvery time *** intentionally lied about when the veil was scheduled to arriveHow can they see no problems that were caused when on three separate occasions I was promised a delivery time/date and every time up until I filed this complaint the veil was not deliveredIf The House of Brides is allowed to continue to have their staff call customers and leave harassing voice mails, be unaccessible when a customer calls to find out where the product they purchased almost a year ago is, and the front desk tells you there is no supervisor in the building when you call again and again, not return calls to customers, etcThis is inappropriate behavior*** also told me when I spoke to her on January 26th that "Most brides pick up their dress the week before"That is such a lieThat leaves no time for alterations, pictures, hair trial, etcI am having someone else do my alterations because I cannot rely on The House Of Brides to meet their commitmentsIt is costing me over $which I now want reimbursed also because *** will not leave me aloneThe bridal location that is altering my dress advised me week minimum for bridal gowns is the industry normThe House of Brides also told me when I purchased me dress that I should schedule my apt days prior to my weddingSo how does that work when *** said that most brides pick up their dress the week before the weddingI will not accept their denial of all the pain and suffering they have cause and allow them to keep defrauding the consumerI find it amazing that Supervisor *** would never call me back but once I file a complaint all of a sudden she can find my number and call me
Final Business Response /* (4000, 9, 2015/01/28) */
I HAVE NOT CALLED THE BRIDE TODAY NOR DO I HAVE ANY REASON TO CALL HERIDEALLY WE WOULD LIKE FOR HER TO
PICK UP HER VEIL AND CLOSE THE CASE
SHORT EXPLANATION ABOUT THE BRIDES PICKING UP THEIR DRESSES THE WEEK OF THE WEDDING: THAT IS AFTER
ALTERATIONS ARE FINISHED*** HAD HER BRIDAL GOWN IN HER POSSESSION SINCE MAY NO REASON FOR HER TO HAVE TO PAY ADDITIONAL FOR A RUSH JOB
THANK YOU
CS HOUSE OF BRIDES
Final Consumer Response /* (4200, 11, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have saved th4e voice mailIt was from a person named *** or something to that effectI will keep it as evidence of how the store continues to harass meI told the store I would pick up the veil on Wednesday, the day I was told on Monday to pick it up because it wouldn't be in until thenI picked it up on the date I promised to do so
Brides picking up their dress the day of week of the weddingThis is not what was said but lying is the standard for this store
Extra cost for alterationsI reliable stremstress has informed me due to the beeding on my dress that I should allow a minimum of weeks, which does not coincide with the recommendation from the House Of Brides of daysI cannot take my wedding dress there for alternations and trust that it will be done on time since everything they have told me so far has not been true/accurateI was given different dates that my veil should be in
Again, my main concern is that I was told on different occasions when to expect to have my veil, all of them came and went with no product because the Supervisor easily gives the public information, even to the point where she supplied me with an email address that was not correct - intentioniallyShe did not return my voice mails as wellTo avoid having any health complications before my wedding I cannot be under this much stress
Why would I take my product there for alterations when they are leaving me harassing voicemailsFor my safety I will not return there and I am still seeking damages and an apology for the stress they have caused
Initial Business Response /* (4001, 14, 2015/03/11) */
Customer was issued a refund on 2/5/2015. Customer did receive e-mail stating fact
We apologize for any inconvenience to the customer. However, we have advised Ms. [redacted] on multiple occasions we do not sell our customers information to third parties.
We contact our own customers by email to notify of upcoming sales and special events. All...
of our emails have an opt-out options. On Ms. [redacted] first contact, we removed her information from our contact database so she no longer receives any of our notifications.
Initial Business Response /* (1000, 5, 2014/07/30) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]houseofbrides.com
The manufacturer has been running late, House of Brides has requested the gown several times from the manufacturer, we just found out that...
the gown will be delivered to House of Brides on Monday the 4th. House of Brides cannot issue a refund as the event date is in October and our site does clearly state that manufacturer can change ship dates without notice. Customer has to agree to Terms before order can be placed
Initial Consumer Rebuttal /* (3000, 7, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I understand I originally was told that the ship date was end of June, now heading into August I am not so sure that they are telling the truth this time. Also, in an email from the company they told me that the dress was shipping to them on July 25th which apparently has still not happened. So far I have just had lies and awful customer service.
Final Business Response /* (4000, 21, 2014/08/28) */
Customer was notified that the gown was late in shipping but was then due to House of Brides beginning of August
Final Consumer Response /* (3000, 15, 2014/08/04) */
Since closing the case I received an email from the vendor saying that now it will not be shipped to THEIR store Oct. 4th. Still unsure of when it would ship to me. Seeing as in their response they said I would have plenty of time before the Oct. 18 wedding I would like to know what the definition of plenty of time means to them. I also don't approve that once this case was "closed" I received the email. This is just grimy and I understand that shipping dates change but they said max 20 weeks and Oct 4th to their store would be 27 weeks. They need to be shut down because it is a miserable experience for the bride and the bridesmaids.