Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]houseofbrides.com
IN RESPONSE TO [redacted] ALLEGATIONS, WHEN SHE AND TWO OF THE BRIDESMAIDS VISITED THE OAK LAWN LOCATION ON SUNDAY...
FEB.8TH THEY CHOOSE DRESSES WERE SHOWN SWATCHES AND WERE MEASURED AND PURCHASED. THEY WORKED WITH [redacted] THEIR CONSULTANT. CUSTOMER SERVICE WAS GIVEN TO [redacted] OUR RECEIPTS CLEARLY STATE THAT ALL SALES ARE FINAL. HOWEVER WHEN AN ORDER IS INCOMPLETE (MEANING THE ENTIRE BRIDESMAID PARTY DID'NT PURCHASE) A REFUND CAN BE ISSUED WITH A 25%LOSS FEE.[redacted] WAS DISPLEASED WITH THIS POLICY. I THEN RECEIVED A PHONE CALL FROM [redacted] BOYFRIEND WHO WAS VERBALLY ABUSIVE TO ME. SHE WAS REFUNDED ON FEB 11TH FOR $153.10 WITH THE 25% TAKEN OFF. HOUSE OF BRIDES PROVIDED A SERVICE AND
I FOLLOWED STORE POLICY.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] still fails to explain why there is a 25% loss. She once again states "service and measurements" which customers who come in and don't purchase dresses also receive. On top of this, the customer service was horrible and the measurements we received were wrong (we went to another store and the measurements were different.) I would like my 25% back.
Final Business Response /* (4001, 15, 2015/03/06) */
Management confirmed the salon staff acted according to policy.
Initial Business Response /* (1000, 7, 2014/03/03) */
The customer notified us that the dress did not fit. We replied to the customer to come in and be
remeasured and we would take care of her problem. We did not hear back until we received this complaint. We would be happy to accomodate...
her at our location and resolve this issue. We
need for her to rspond to us.
Thank you!
House of Brides, cs
Initial Consumer Rebuttal /* (3000, 9, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are two dresses involved in this complaint. The very over-sized dress is the only one they responded to, and they did offer to re-measure the bridesmaid but never offered to correct the mistake of the incorrect sizing - they made the bridesmaid sign off on the large size per their rules and sizing but then stated that she signed off and requested this large size - that is very deceptive!! Also what about the dress with the snag and the hole?
Final Consumer Response /* (4200, 13, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again we are only discussing the massively over-sized dress, not the other one. And the discussion with the customer about the extra size is not as much a discussion as it is a statement by the salesperson that they will need to sigh off that they need to purchase "extra material" due to their size. It is not something any customer would like to do - and it is not offered as a choice. I believe it is a scare tactic that makes the already uncomfortable customer just do what they are told as to not make any issue in front of other customers and make it known that they are overweight. I think it is rude and a terrible way to do business. To prey on girls/women when they feel vulnerable. The statement "they can be readily adjusted to fit" is just a way to say - pay extra for alterations. I want them to do the alterations for FREE as we have already paid EXTRA for material we didn't need!! And again, where is there a solution for the dress with the hole and snag????? This business is deceiving people and making a profit at it!!
Final Business Response /* (1001, 21, 2015/03/06) */
Orders are checked upon receipt at the salon. We ask customers to inspect their orders at the pick-up because House of Brides is not responsible for orders after they are removed from our premises.
Bridesmaid dresses are special order meaning House of Brides submits orders to the designer to be made. Our designers provide a size chart showing the sizes and measurements they cut their dresses. We follow designer guidelines for measurements and review the designer suggested size with the customer. Customers have the option to select another size other than the suggested size.
These are not custom made dresses and nearly all orders need some type of adjustment.
Initial Business Response /* (1000, 5, 2014/08/30) */
We are sorry for [redacted]s stress, however due
to this order being a rush status it took a little longer than anticipated.
The dress has been received in our store and [redacted] has picked it up.
Thank you!
House of Brides,...
Cs.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I confirm that I have picked up the dress and the dress was in good order. I do not accept their response however. If they were sorry for my stress, someone, anyone would have at least attempted to assure me when the dress would be in. This is an incredibly intense time in someone's life. They are in the business of providing goods and services to consumers at a highly stressful time. Instead, I never received a phone call back from anyone at any time regarding my multiple inquires about the status of the order, nor could/would they ever give me any kind of information about the order except to say the dress was not in. I had a reasonable expectation to be able to check on the status of my order especially when this order was placed four months ahead of one of the most stressful, emotional and monumental times of anyone's life. With the technology available, I find it difficult to believe that from the time the order is placed to the time of delivery they could not possibly find out the status of the order from their supplier. I can track my shipment of photos from[redacted] for Pete's sake. So no they are not sorry for my stress. They are the reason for my stress. And they had all of my money and offer no returns, exchanges or refunds, so one is basically left with little recourse except third party intervention. They have no incentive to do anything on behalf of the consumer once the order is placed. And they did as little as absolutely possible except to call me when I could pick the dress up. Their staff would have had to deal with me a whole lot less if they would have made a reasonable attempt to answer my reasonable question. Their actions would suggest they are not particularly concerned about their lack of customer service. To be fair, [redacted] was very pleasant and helpful when I was at the salon trying dresses on the day of my purchase. But that was before they had my money. Thank you for your time.
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: Lucy/Manager
Contact Phone: [redacted]
On April 13th when Nicole came to the Oak Lawn location to try on the dress the error was discovered of the extra length not being added to the dress. I contacted the...
vendor and unfortunately they had no stock in the U.S. that could fulfill the wear date. We refunded Nicole the $20.00 charge and she left with her dress. Her mother-in-law called the store later that day to discuss a remedy for this. I explained that the vendor had nothing in stock in that size,color, style, or extra length to give to Nicole. Now we find out a second dress was purchased at Davids Bridal a dress that has nothing to do with the designer Levkoff and they have an entirely different color pallete not to mention the texture of the fabric. Nicole left the store with her dress and we apologized for the error and refunded the extra length charge.Nicole's mother-in-law purchased another dress and customized the original dress we won't be refunding her for her choices. Nicole never personally contacted us after leaving with the dress on April 13th.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, [redacted]'s statement is included in the Revdex.com report.
Second the second dress purchased was a Bill Levkoff designer - dress of the design, and color pallet. The second dress was used as fabric to alter the 'short' dress - to create the extra length needed for [redacted]. Since no option for rectification was offered by the store, I needed to make choices to save the situation. It is so sad to see a business be so disrespectful to young people and unsupported to a mile-stone event.
I still believe that the store has some responsibility to rectify their mistake in accepting an order from the designer that does not fit they young lady.
I complaint stand.
Final Business Response /* (4000, 9, 2015/05/22) */
We apologize for the inconvenience. The designer sent the dress without the extra length. The manager contacted the designer who stated that due to the event date, they were unable to send a replacement dress. The designer produces their dresses in China.
The manager refunded the customer for the extra length.
The salon has an Alterations Department to address customers' fitting needs, however, the customer removed the dress from the store and did not want alterations.
Management refunded the extra length charge. Additional additional compensation is not available.
Initial Business Response /* (1000, 5, 2014/06/17) */
WE SPOKE WITH THE BRIDE TODAY ABOUT HER ORDER.
FIRST INQUIRY, WE NEVER HEARD FROM THE BRIDE
PREVIOUSLY.
AS A RULE WE TRY TO KEEP THINGS UP AND TO THE POINT SO THERE IS NO CONFUSION.
THE PERSON MAKING THIS COMPLAINT IS A...
BRIDESMAID.
THE BRIDE IS AWARE THAT HER ORDER SHIPPED AND WILL BE IN OUR STORY IN THE NEXT FEW DAYS, SHE WILL THEN BE NOTIFIED (BRIDE) THAT THEY HAVE BEEN RECEIVED.
WE DO APOLOGIZE TO THE BRIDE FOR THIS UNNECESSARY CONFUSION AND WILL BE IN TOUCH SHORTLY.
THANK YOU
HOUSE OF BRIDES CS
Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They HAVE spoken to the bride on numerous accounts over the past months and we have the phone records as proof. They also told her yesterday that they HOPE the dresses will be in by Tuesday (June 24) which is now less than 3 weeks until the weddin and will cause all the bridesmaids to have rushed alteration services done on their dresses which costs excess amounts of dollars. The store refuses to credit any sort of dollar amount when in the contract and verbally we all were told the dresses would be in at the latest 30 days before the wedding date. They have failed to keep true to the contract and their word. They also still refuse to provide is with any information of the order date, phone numbers to corporate or other information on our account and have hung up on the bride twice yesterday (June 17). I (we) are fully prepared to go forward with an attorney to reclaim a monetary refund of some sort to make up for our hardships.
Final Business Response /* (4000, 9, 2014/06/21) */
AS PREVIOUSLY STATED THE DRESSES WILL ARRIVE BY
6/24/14. THEY USUSALLY ARRIVE APPROXIMATELY 3-4WKS BEFORE THE SCHEDULED WEAR DATE. WE WILL NOTIFY THE BRIDE OF THEIR ARRIVAL. REQUEST FOR
MONETARY COMPENSATION HAS BEEN DENIED.
THANK YOU
HOUSE OF BRIDES CS
Initial Business Response /* (1000, 5, 2014/07/31) */
Ms. [redacted] was notified that her order was received and all the dresses were picked up for her upcoming wedding.
Thank you for your patience and understanding.
House of Brides!
Initial Business Response /* (1000, 5, 2015/05/22) */
The majority of our merchandise is special order meaning we place customer orders with the designer. The designer, in turn, makes the dresses as per the order and ships the order to the salon as ready.
To determine the size to order,...
designers send all authorized retailers a copy of their size chart showing the available sizes and measurements per size the designer uses to cut their dresses. Size charts and measurements vary between designers and between normal street clothes.
Our sales consultants follow the measuring guidelines per designer when measuring and suggesting the size to order for the customer. Consultants take the measurements and compare them with the designer's chart explaining to the customer the suggested size according to the designer. However, the customer does have final approval of the size to order and may select a size different from what the designer suggests.
The dresses are not custom made and thus, alterations are nearly always needed for the best fit.
Our staff notifies customers alterations is a separate fee prior to purchase. Customers have the option to have the alterations done outside of House of Brides.
We accept personal checks, however, we cannot accept checks if less than 3-weeks before the pick-up. We have signage posted throughout the salon with this policy.
Initial Business Response /* (1000, 5, 2014/07/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The customer's order has arrived today and will ship to her. House of Brides apologizes that gown took longer than what was expected. The...
manufacturer has been running late this year.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the dress - yes. However, the customer experience has been awful and the dress was 7 weeks late without any communication from house of brides. All communication was because I called weekly and was told it was coming that week - for 3 weeks. In addition other people in the wedding party who ordered from elsewhere after, on dates long after I did, received their dresses in May and June. Therefore I feel it is an outright lie that this was a manufacturer issue. I believe House of Brides has deceptive business practices and only delivered my dress after my Revdex.com complaint.
Initial Business Response /* (1000, 5, 2015/01/06) */
We apologize for your frustration with your order.
If you would please check your contract (receipt)
it clearly states that a size 22 was requested by you. The alteration fee was initially $105. we
adjusted it for you for $50. The...
wedding date per
the bride was October 2014. She gave us a wear date
as August. The maids dresses were received on 7/26/2014 at which time the Bride was notified of their arrival. Your request for a refund is not justified and therefore denied.
Thank you
House of Brides cs
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To respond to HOB's reply:
The bride never gave October as a date. That's absurd. Do you want photos proving the wedding was 9/15/14? Unreal.
Yes I ordered a size 22 but that is NOT what I received. Hence my complaint...and eventual report to Revdex.com.
Lastly, the maids dresses were not received until mid August. If they had in fact arrived on 7/26/14 as you suggest, the maids would have came in to pick up earlier than August.
Clearly HOB just wants to lie or do whatever they have to in order to "save face". Well, there's already so many complaints to the Revdex.com against them that I'm not surprised at their lousy response. Those alone speak for themselves.
Revdex.com, you can close this complaint because it's obvious I'm never going to get anywhere with them. As long as my complaint is on file, I'm happy.
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
House of Brides has issued a refund to the customer on the 15th of this month, House of Brides apologizes for inconvenience caused.
Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
A refund has been issued, it usually takes a couple of days to appear on the account
Initial Business Response /* (1000, 5, 2014/08/06) */
RE:[redacted]
HOUSE OF BRIDES HAS BEEN IN TOUCH WITH [redacted]AND BELIEVE THE ISSUES HAVE BEEN RESOLVED. ONE OF THE DRESSES WAS SHIPPED TO US INCORRECTLY, WE ARE TAKING CARE OF THAT SITUATION THE CORRECT DRESS IS BEING SHIPPED TO...
US. WE
VERIFIED WITH THE BRIDE ON SHIPPING AND SHE AGREED TO THE DATE THE DRESS IS BEING SHIPPED.
THE SIZES ORDERED ARE PER THE CUSTOMER WE CAN ONLY RECOMMEND A SIZE THE CUSTOMER SELECTS THE SIZE SHE WANTS US TO ORDER, WHICH IS THE CASE IN THIS PARTICULAR ORDER.
THANK YOU
CS HOB
Initial Business Response /* (1000, 5, 2015/02/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]houseofbrides.com
IN RESPONSE TO [redacted] ALLEGATIONS, WHEN SHE AND TWO OF THE BRIDESMAIDS VISITED THE OAK LAWN LOCATION ON SUNDAY...
FEB.8TH THEY CHOOSE DRESSES WERE SHOWN SWATCHES AND WERE MEASURED AND PURCHASED. THEY WORKED WITH [redacted] THEIR CONSULTANT. CUSTOMER SERVICE WAS GIVEN TO [redacted] OUR RECEIPTS CLEARLY STATE THAT ALL SALES ARE FINAL. HOWEVER WHEN AN ORDER IS INCOMPLETE (MEANING THE ENTIRE BRIDESMAID PARTY DID'NT PURCHASE) A REFUND CAN BE ISSUED WITH A 25%LOSS FEE.[redacted] WAS DISPLEASED WITH THIS POLICY. I THEN RECEIVED A PHONE CALL FROM [redacted] BOYFRIEND WHO WAS VERBALLY ABUSIVE TO ME. SHE WAS REFUNDED ON FEB 11TH FOR $153.10 WITH THE 25% TAKEN OFF. HOUSE OF BRIDES PROVIDED A SERVICE AND
I FOLLOWED STORE POLICY.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] still fails to explain why there is a 25% loss. She once again states "service and measurements" which customers who come in and don't purchase dresses also receive. On top of this, the customer service was horrible and the measurements we received were wrong (we went to another store and the measurements were different.) I would like my 25% back.
Final Business Response /* (4001, 15, 2015/03/06) */
Management confirmed the salon staff acted according to policy.
Initial Business Response /* (1000, 7, 2014/03/03) */
The customer notified us that the dress did not fit. We replied to the customer to come in and be
remeasured and we would take care of her problem. We did not hear back until we received this complaint. We would be happy to accomodate...
her at our location and resolve this issue. We
need for her to rspond to us.
Thank you!
House of Brides, cs
Initial Consumer Rebuttal /* (3000, 9, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are two dresses involved in this complaint. The very over-sized dress is the only one they responded to, and they did offer to re-measure the bridesmaid but never offered to correct the mistake of the incorrect sizing - they made the bridesmaid sign off on the large size per their rules and sizing but then stated that she signed off and requested this large size - that is very deceptive!! Also what about the dress with the snag and the hole?
Final Consumer Response /* (4200, 13, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again we are only discussing the massively over-sized dress, not the other one. And the discussion with the customer about the extra size is not as much a discussion as it is a statement by the salesperson that they will need to sigh off that they need to purchase "extra material" due to their size. It is not something any customer would like to do - and it is not offered as a choice. I believe it is a scare tactic that makes the already uncomfortable customer just do what they are told as to not make any issue in front of other customers and make it known that they are overweight. I think it is rude and a terrible way to do business. To prey on girls/women when they feel vulnerable. The statement "they can be readily adjusted to fit" is just a way to say - pay extra for alterations. I want them to do the alterations for FREE as we have already paid EXTRA for material we didn't need!! And again, where is there a solution for the dress with the hole and snag????? This business is deceiving people and making a profit at it!!
Final Business Response /* (1001, 21, 2015/03/06) */
Orders are checked upon receipt at the salon. We ask customers to inspect their orders at the pick-up because House of Brides is not responsible for orders after they are removed from our premises.
Bridesmaid dresses are special order meaning House of Brides submits orders to the designer to be made. Our designers provide a size chart showing the sizes and measurements they cut their dresses. We follow designer guidelines for measurements and review the designer suggested size with the customer. Customers have the option to select another size other than the suggested size.
These are not custom made dresses and nearly all orders need some type of adjustment.
Initial Business Response /* (1000, 5, 2014/08/30) */
We are sorry for [redacted]s stress, however due
to this order being a rush status it took a little longer than anticipated.
The dress has been received in our store and [redacted] has picked it up.
Thank you!
House of Brides,...
Cs.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I confirm that I have picked up the dress and the dress was in good order. I do not accept their response however. If they were sorry for my stress, someone, anyone would have at least attempted to assure me when the dress would be in. This is an incredibly intense time in someone's life. They are in the business of providing goods and services to consumers at a highly stressful time. Instead, I never received a phone call back from anyone at any time regarding my multiple inquires about the status of the order, nor could/would they ever give me any kind of information about the order except to say the dress was not in. I had a reasonable expectation to be able to check on the status of my order especially when this order was placed four months ahead of one of the most stressful, emotional and monumental times of anyone's life. With the technology available, I find it difficult to believe that from the time the order is placed to the time of delivery they could not possibly find out the status of the order from their supplier. I can track my shipment of photos from[redacted] for Pete's sake. So no they are not sorry for my stress. They are the reason for my stress. And they had all of my money and offer no returns, exchanges or refunds, so one is basically left with little recourse except third party intervention. They have no incentive to do anything on behalf of the consumer once the order is placed. And they did as little as absolutely possible except to call me when I could pick the dress up. Their staff would have had to deal with me a whole lot less if they would have made a reasonable attempt to answer my reasonable question. Their actions would suggest they are not particularly concerned about their lack of customer service. To be fair, [redacted] was very pleasant and helpful when I was at the salon trying dresses on the day of my purchase. But that was before they had my money. Thank you for your time.
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: Lucy/Manager
Contact Phone: [redacted]
On April 13th when Nicole came to the Oak Lawn location to try on the dress the error was discovered of the extra length not being added to the dress. I contacted the...
vendor and unfortunately they had no stock in the U.S. that could fulfill the wear date. We refunded Nicole the $20.00 charge and she left with her dress. Her mother-in-law called the store later that day to discuss a remedy for this. I explained that the vendor had nothing in stock in that size,color, style, or extra length to give to Nicole. Now we find out a second dress was purchased at Davids Bridal a dress that has nothing to do with the designer Levkoff and they have an entirely different color pallete not to mention the texture of the fabric. Nicole left the store with her dress and we apologized for the error and refunded the extra length charge.Nicole's mother-in-law purchased another dress and customized the original dress we won't be refunding her for her choices. Nicole never personally contacted us after leaving with the dress on April 13th.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, [redacted]'s statement is included in the Revdex.com report.
Second the second dress purchased was a Bill Levkoff designer - dress of the design, and color pallet. The second dress was used as fabric to alter the 'short' dress - to create the extra length needed for [redacted]. Since no option for rectification was offered by the store, I needed to make choices to save the situation. It is so sad to see a business be so disrespectful to young people and unsupported to a mile-stone event.
I still believe that the store has some responsibility to rectify their mistake in accepting an order from the designer that does not fit they young lady.
I complaint stand.
Final Business Response /* (4000, 9, 2015/05/22) */
We apologize for the inconvenience. The designer sent the dress without the extra length. The manager contacted the designer who stated that due to the event date, they were unable to send a replacement dress. The designer produces their dresses in China.
The manager refunded the customer for the extra length.
The salon has an Alterations Department to address customers' fitting needs, however, the customer removed the dress from the store and did not want alterations.
Management refunded the extra length charge. Additional additional compensation is not available.
Initial Business Response /* (1000, 5, 2014/06/17) */
WE SPOKE WITH THE BRIDE TODAY ABOUT HER ORDER.
FIRST INQUIRY, WE NEVER HEARD FROM THE BRIDE
PREVIOUSLY.
AS A RULE WE TRY TO KEEP THINGS UP AND TO THE POINT SO THERE IS NO CONFUSION.
THE PERSON MAKING THIS COMPLAINT IS A...
BRIDESMAID.
THE BRIDE IS AWARE THAT HER ORDER SHIPPED AND WILL BE IN OUR STORY IN THE NEXT FEW DAYS, SHE WILL THEN BE NOTIFIED (BRIDE) THAT THEY HAVE BEEN RECEIVED.
WE DO APOLOGIZE TO THE BRIDE FOR THIS UNNECESSARY CONFUSION AND WILL BE IN TOUCH SHORTLY.
THANK YOU
HOUSE OF BRIDES CS
Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They HAVE spoken to the bride on numerous accounts over the past months and we have the phone records as proof. They also told her yesterday that they HOPE the dresses will be in by Tuesday (June 24) which is now less than 3 weeks until the weddin and will cause all the bridesmaids to have rushed alteration services done on their dresses which costs excess amounts of dollars. The store refuses to credit any sort of dollar amount when in the contract and verbally we all were told the dresses would be in at the latest 30 days before the wedding date. They have failed to keep true to the contract and their word. They also still refuse to provide is with any information of the order date, phone numbers to corporate or other information on our account and have hung up on the bride twice yesterday (June 17). I (we) are fully prepared to go forward with an attorney to reclaim a monetary refund of some sort to make up for our hardships.
Final Business Response /* (4000, 9, 2014/06/21) */
AS PREVIOUSLY STATED THE DRESSES WILL ARRIVE BY
6/24/14. THEY USUSALLY ARRIVE APPROXIMATELY 3-4WKS BEFORE THE SCHEDULED WEAR DATE. WE WILL NOTIFY THE BRIDE OF THEIR ARRIVAL. REQUEST FOR
MONETARY COMPENSATION HAS BEEN DENIED.
THANK YOU
HOUSE OF BRIDES CS
Initial Business Response /* (1000, 5, 2014/07/31) */
Ms. [redacted] was notified that her order was received and all the dresses were picked up for her upcoming wedding.
Thank you for your patience and understanding.
House of Brides!
Initial Business Response /* (1000, 5, 2015/05/22) */
The majority of our merchandise is special order meaning we place customer orders with the designer. The designer, in turn, makes the dresses as per the order and ships the order to the salon as ready.
To determine the size to order,...
designers send all authorized retailers a copy of their size chart showing the available sizes and measurements per size the designer uses to cut their dresses. Size charts and measurements vary between designers and between normal street clothes.
Our sales consultants follow the measuring guidelines per designer when measuring and suggesting the size to order for the customer. Consultants take the measurements and compare them with the designer's chart explaining to the customer the suggested size according to the designer. However, the customer does have final approval of the size to order and may select a size different from what the designer suggests.
The dresses are not custom made and thus, alterations are nearly always needed for the best fit.
Our staff notifies customers alterations is a separate fee prior to purchase. Customers have the option to have the alterations done outside of House of Brides.
We accept personal checks, however, we cannot accept checks if less than 3-weeks before the pick-up. We have signage posted throughout the salon with this policy.
Initial Business Response /* (1000, 5, 2014/07/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
The customer's order has arrived today and will ship to her. House of Brides apologizes that gown took longer than what was expected. The...
manufacturer has been running late this year.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the dress - yes. However, the customer experience has been awful and the dress was 7 weeks late without any communication from house of brides. All communication was because I called weekly and was told it was coming that week - for 3 weeks. In addition other people in the wedding party who ordered from elsewhere after, on dates long after I did, received their dresses in May and June. Therefore I feel it is an outright lie that this was a manufacturer issue. I believe House of Brides has deceptive business practices and only delivered my dress after my Revdex.com complaint.
Initial Business Response /* (1000, 5, 2015/01/06) */
We apologize for your frustration with your order.
If you would please check your contract (receipt)
it clearly states that a size 22 was requested by you. The alteration fee was initially $105. we
adjusted it for you for $50. The...
wedding date per
the bride was October 2014. She gave us a wear date
as August. The maids dresses were received on 7/26/2014 at which time the Bride was notified of their arrival. Your request for a refund is not justified and therefore denied.
Thank you
House of Brides cs
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To respond to HOB's reply:
The bride never gave October as a date. That's absurd. Do you want photos proving the wedding was 9/15/14? Unreal.
Yes I ordered a size 22 but that is NOT what I received. Hence my complaint...and eventual report to Revdex.com.
Lastly, the maids dresses were not received until mid August. If they had in fact arrived on 7/26/14 as you suggest, the maids would have came in to pick up earlier than August.
Clearly HOB just wants to lie or do whatever they have to in order to "save face". Well, there's already so many complaints to the Revdex.com against them that I'm not surprised at their lousy response. Those alone speak for themselves.
Revdex.com, you can close this complaint because it's obvious I'm never going to get anywhere with them. As long as my complaint is on file, I'm happy.
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]
House of Brides has issued a refund to the customer on the 15th of this month, House of Brides apologizes for inconvenience caused.
Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
A refund has been issued, it usually takes a couple of days to appear on the account
Initial Business Response /* (1000, 5, 2014/08/06) */
RE:[redacted]
HOUSE OF BRIDES HAS BEEN IN TOUCH WITH [redacted]AND BELIEVE THE ISSUES HAVE BEEN RESOLVED. ONE OF THE DRESSES WAS SHIPPED TO US INCORRECTLY, WE ARE TAKING CARE OF THAT SITUATION THE CORRECT DRESS IS BEING SHIPPED TO...
US. WE
VERIFIED WITH THE BRIDE ON SHIPPING AND SHE AGREED TO THE DATE THE DRESS IS BEING SHIPPED.
THE SIZES ORDERED ARE PER THE CUSTOMER WE CAN ONLY RECOMMEND A SIZE THE CUSTOMER SELECTS THE SIZE SHE WANTS US TO ORDER, WHICH IS THE CASE IN THIS PARTICULAR ORDER.
THANK YOU
CS HOB