From: Robert Barger<[email protected]>Date: Wed, Jul 13, 2016 at 9:30 AMSubject: Re: Regarding Revdex.com complaint #11558979, 2587 Arbor Park Dr, Park TrailsTo: Warranty Email <[email protected]>Cc: Trinity Home <[email protected]>, [email protected] for the reply Mark,Does this include both the Trinity property and mine?If you could see the elevation difference it would make more sense to you. There is nothing but straw on top of mud, at a 30 degree pitch, resulting in a constant riverWill you instruct Wilsons to repair my yard? Not just drop sod?
[redacted]
good morning. Sorry for the delay, I wanted to interview the site superintendents and contractors before responding. here is what I have determined, and what we are willing to do. Thanks for you assistance with this matter1. Front door paint scratch; This item was not on the...
buyers Final Orientation List. Vice President, Mark V[redacted], met at the buyers home a week or so ago. Superintendent believes the door was marred when the customer was moving furniture into the home. IF customer would like, I would be willing to repaint the door?2. Columns not completed; when Mark V[redacted] met customers at home, a smudge was wiped off of the column with a rag. Superintendent believes this corrected the issue?3. Great room UPPER transom window missing pc of trim; this was undetectable at the final walk. apparently the trim carpenter forgot to install the bottom pc of window stop and everyone missed it. Superintendent told the customer we could address it at the 11 month, but if they prefer, we can do it now?4. Drywall mud in bathroom; superintendent concedes he was told about this prior to closing and forgot to scrape off a quarter sized drywall blob, this can be handled now or a the 11 month service.5. Leak at tub. Plumbing contractor visited the home on 7/25 and tightened the overflow on the tub. The contractor believes that this remedied the problem. Note: Both the Plumbing Contractor and Electrical Contractor have been in business for 20+ years. Both have a great reputation with local municipal mechanical inspectors, and 99% of the time pass their rough and final inspections on the first time. Our customers are entitled to a 1 year warranty on all mechanical systems, and we stand behind their work 100%.thank YouJim P[redacted]
Good afternoon. Not really sure how to respond to this. The work is done. We hire [redacted]s [redacted], like 95% of all builders. we give them a list and they attack the jobs, provided the yard is dry enough and ready for a fine grade. We dont intentionally schedule one before...
another. The sod company works in the most efficient manner possible. Every year people complain because they feel they should be FIRST ? I dont like the fact the customer isnt happy, buy the sod company moved as quickly as possible.thanks[redacted]
The home we had a lease purchase on in question was a new build. There were no blinds and no garage openers. We're we supposed to hang sheets? Not too mention no appliances. [redacted] of Trinity told us to put these items on on our own and at our cost. That is why we did it. I could understand if the blinds were there already and we changed jut because we did not like them. This was not the case. In addition we had put $20k down. In buying appliances Trinity charged us almost double for frudge, microwave, oven and dishwasher in their claimed Deluxe kitchen???I would like this to be resolved as I was specifically told and my wife by [redacted] we could make these improvements. The only thing he said we could not do was paint rooms different colors. What happened to a man's word and ethically doing the right thing? I feel cheated, robbed and misled. I want full or partial compensation. I can get receipts for install of blinds and garage openers. Not sure what blinds for 13 windows you get for $400 but had they put these in I would not have changed them. The home was not move in ready and once they had our $20k down they virtually dissappeared.Dissapointing with them.
Regards,
[redacted]
Once again Mr. P[redacted] shows complete lack of knowledge with the problems and concerns. These are not punch list items. They are not warranty issues. The painting was never done correctly in the first place. It was never completed. There should not be bare areas of wood on the exterior of the home. [redacted] visited our home the week of May 23rd. He asked that the same painters (the same company) be allowed to return to fix the problem. I told him that was not an option. The painting company that painted the trim in our home sprayed the driveway (which is still not cleaned), sprayed dirt into the trim, missed huge sections of interior and exterior trim, and dripped paint on walls that had been finish coated. We have been sharing the same information with every Trinity representative we have spoken or corresponded with. We shared this with the salesman, the job superintendent, two vice-presidents, and now the president of the company. We paid for a professional, quality paint job for our home. We did not get that. We brought these concerns to Trinity over the course of the last six months. Trinity takes weeks to respond to an email and then passes the problem along to another employee. The most recent example is [redacted]. He emailed me on May 27th and told me that I would hear from them "this coming week". Three times in his email he said that we would hear from them in the coming week. That was three weeks ago. We still cannot seal our driveway because it is not cleaned. The wood trim around the house is soaking up water because it has not been painted in large sections.[redacted]
My back yard has been repaired, yes, and they did a nice job of leveling the new sod to the existing landscape. I suppose we should have more clearly defined the term "Swale". When it was determined that [redacted] would place sod around the "swale" in order to repair existing damage and prevent further damage, I took that to mean the area around the electrical, cable, and sewer drain (which included both sides of the property line) So while the repair portion of the project has been completed (my back yard has been repaired), the prevent portion of the project was not completed (2 or 3 rows of sod on the other side of the property line) "around the swale"And by the way, though they were warned, [redacted] did not call OOPS before digging right next to the electrical and cable.
Regards,
[redacted]
Good Morning,Trinity Home Builders LLC contracted with [redacted] to build these condos. Trinity Homes does not have a contract with [redacted]. that being said, Trinity Homes has responded to Mr. [redacted] in a timely and friendly manner at every turn. We have had an...
unfortunate situation with our drywall contractor, who's father in law was unexpectedly killed.However, Mr. [redacted] is aware that multiple contractors, including the superintendent are scheduled to be at his home this thursday am to do additional repairs and touchups, with the painter following up friday morning.as for the "dirty carpets", Mr. [redacted] enters his home through the garage and rear alley. this alley have 3 catch basins. the basins have dandy bags on them as required by the City of Columbus Soil erosion inspection officer. We police the alley weekly and have powerwashed it often, out of respect for all of the residents. Yesterday, we were able to remove the dandy bags, thus eliminating water backup in the alley.Once carpet was installed in each of the ten residences, my superintendent and myself, either put on boot protection or remove our shoes upon entering. We will not be responsible for residents walking into their units with muddy feet.
From: Robert Barger<[email protected]>Date: Wed, Jul 13, 2016 at 9:30 AMSubject: Re: Regarding Revdex.com complaint #11558979, 2587 Arbor Park Dr, Park TrailsTo: Warranty Email <[email protected]>Cc: Trinity Home <[email protected]>, [email protected] for the reply Mark,Does this include both the Trinity property and mine?If you could see the elevation difference it would make more sense to you. There is nothing but straw on top of mud, at a 30 degree pitch, resulting in a constant riverWill you instruct Wilsons to repair my yard? Not just drop sod?
[redacted]
good morning. Sorry for the delay, I wanted to interview the site superintendents and contractors before responding. here is what I have determined, and what we are willing to do. Thanks for you assistance with this matter1. Front door paint scratch; This item was not on the...
buyers Final Orientation List. Vice President, Mark V[redacted], met at the buyers home a week or so ago. Superintendent believes the door was marred when the customer was moving furniture into the home. IF customer would like, I would be willing to repaint the door?2. Columns not completed; when Mark V[redacted] met customers at home, a smudge was wiped off of the column with a rag. Superintendent believes this corrected the issue?3. Great room UPPER transom window missing pc of trim; this was undetectable at the final walk. apparently the trim carpenter forgot to install the bottom pc of window stop and everyone missed it. Superintendent told the customer we could address it at the 11 month, but if they prefer, we can do it now?4. Drywall mud in bathroom; superintendent concedes he was told about this prior to closing and forgot to scrape off a quarter sized drywall blob, this can be handled now or a the 11 month service.5. Leak at tub. Plumbing contractor visited the home on 7/25 and tightened the overflow on the tub. The contractor believes that this remedied the problem. Note: Both the Plumbing Contractor and Electrical Contractor have been in business for 20+ years. Both have a great reputation with local municipal mechanical inspectors, and 99% of the time pass their rough and final inspections on the first time. Our customers are entitled to a 1 year warranty on all mechanical systems, and we stand behind their work 100%.thank YouJim P[redacted]
Good afternoon. Not really sure how to respond to this. The work is done. We hire [redacted]s [redacted], like 95% of all builders. we give them a list and they attack the jobs, provided the yard is dry enough and ready for a fine grade. We dont intentionally schedule one before...
another. The sod company works in the most efficient manner possible. Every year people complain because they feel they should be FIRST ? I dont like the fact the customer isnt happy, buy the sod company moved as quickly as possible.thanks[redacted]
The home we had a lease purchase on in question was a new build. There were no blinds and no garage openers. We're we supposed to hang sheets? Not too mention no appliances. [redacted] of Trinity told us to put these items on on our own and at our cost. That is why we did it. I could understand if the blinds were there already and we changed jut because we did not like them. This was not the case. In addition we had put $20k down. In buying appliances Trinity charged us almost double for frudge, microwave, oven and dishwasher in their claimed Deluxe kitchen???I would like this to be resolved as I was specifically told and my wife by [redacted] we could make these improvements. The only thing he said we could not do was paint rooms different colors. What happened to a man's word and ethically doing the right thing? I feel cheated, robbed and misled. I want full or partial compensation. I can get receipts for install of blinds and garage openers. Not sure what blinds for 13 windows you get for $400 but had they put these in I would not have changed them. The home was not move in ready and once they had our $20k down they virtually dissappeared.Dissapointing with them.
Regards,
[redacted]
Once again Mr. P[redacted] shows complete lack of knowledge with the problems and concerns. These are not punch list items. They are not warranty issues. The painting was never done correctly in the first place. It was never completed. There should not be bare areas of wood on the exterior of the home. [redacted] visited our home the week of May 23rd. He asked that the same painters (the same company) be allowed to return to fix the problem. I told him that was not an option. The painting company that painted the trim in our home sprayed the driveway (which is still not cleaned), sprayed dirt into the trim, missed huge sections of interior and exterior trim, and dripped paint on walls that had been finish coated. We have been sharing the same information with every Trinity representative we have spoken or corresponded with. We shared this with the salesman, the job superintendent, two vice-presidents, and now the president of the company. We paid for a professional, quality paint job for our home. We did not get that. We brought these concerns to Trinity over the course of the last six months. Trinity takes weeks to respond to an email and then passes the problem along to another employee. The most recent example is [redacted]. He emailed me on May 27th and told me that I would hear from them "this coming week". Three times in his email he said that we would hear from them in the coming week. That was three weeks ago. We still cannot seal our driveway because it is not cleaned. The wood trim around the house is soaking up water because it has not been painted in large sections.[redacted]
My back yard has been repaired, yes, and they did a nice job of leveling the new sod to the existing landscape. I suppose we should have more clearly defined the term "Swale". When it was determined that [redacted] would place sod around the "swale" in order to repair existing damage and prevent further damage, I took that to mean the area around the electrical, cable, and sewer drain (which included both sides of the property line) So while the repair portion of the project has been completed (my back yard has been repaired), the prevent portion of the project was not completed (2 or 3 rows of sod on the other side of the property line) "around the swale"And by the way, though they were warned, [redacted] did not call OOPS before digging right next to the electrical and cable.
Regards,
[redacted]
Good Morning,Trinity Home Builders LLC contracted with [redacted] to build these condos. Trinity Homes does not have a contract with [redacted]. that being said, Trinity Homes has responded to Mr. [redacted] in a timely and friendly manner at every turn. We have had an...
unfortunate situation with our drywall contractor, who's father in law was unexpectedly killed.However, Mr. [redacted] is aware that multiple contractors, including the superintendent are scheduled to be at his home this thursday am to do additional repairs and touchups, with the painter following up friday morning.as for the "dirty carpets", Mr. [redacted] enters his home through the garage and rear alley. this alley have 3 catch basins. the basins have dandy bags on them as required by the City of Columbus Soil erosion inspection officer. We police the alley weekly and have powerwashed it often, out of respect for all of the residents. Yesterday, we were able to remove the dandy bags, thus eliminating water backup in the alley.Once carpet was installed in each of the ten residences, my superintendent and myself, either put on boot protection or remove our shoes upon entering. We will not be responsible for residents walking into their units with muddy feet.