Howard Johnson Albuquerque Midtown

Tell us why here
*** *** has been in contact with Mr *** several times regarding his referral feeHe has shared with Mr *** that the referrals in question have been addressed and have been submitted for paymentAlamo Toyota referral program is administered solely by Alamo Toyota and is
offered as a special thank you to people who send customers to usIt is not contractual or binding and can be discontinued at any timeAlamo Toyota also reserves the right to compensate as it wishes for any referrals sent to our dealership
I advise Mr *** that if he has any questions regarding any of our policies in this matter to contact *** *** here at the store...***

Alamo Toyota apologizes for any inconvenience that this issue has caused you, however we stand behind what we sawWhen I spoke to you on the phone I told you I would investigate the issueI did check with the advisor and technician involved and both confirmed they saw the nails in the tires with
their own eyesAs I told you when we spoke you are always more than welcome to see any issues that you have any questions onthe Advisors will gladly take you directly to the shop and show you right there on the spotTire repairs are not what has kept Alamo Toyota in business for over yearstruth and honesty with our customers has done thatAgain, I truly apologize for any inconvenience this has caused you and feel free to ask anytime you have any questions about any repairs to see them yourselfWe truly appreciate your business and will always strive to take care of our customers to the best ability and honestly. Thank you,*** ***
Service ManagerAlamo Toyota

Tell us why here...Ms *** did come into Alamo Toyota to purchase a pre-owned CamryThe vehicle she was originally going to buy was sold so she was given other options to choose fromShe chose another car and was going to pay for it with cashShe signed all the paper work,gave a $
deposit,and once she secured insurance was going to pick up the car the next dayShe came down to pick up the car and decided it had to many stains in the interior and chose to not take the carShe was given the option of another car but because it was more money chose not to buy itShe asked for her refund of her deposit but wanted the dealership to send her a checkWe told her our policy is on any refunds they are processed back the way the funds were originally given..in this instance it was by her bank credit cardWhen we tried to refund her bank card we were instructed that the card must be present to process the refundWe instructed Ms *** that we were happy to refund her deposit but that she needed to bring the bank card with her to process itTuesday night March 15th she arrived at the dealership and the refund was processed and accepted to her bank card

Complaint: ***
I am rejecting this response because:After several conversations with the business, especially the initial conversation with Mr***, he was very combative and uncooperative on the matter He initial told me I could take my business elsewhere The next day when he called, he asked me to bring my vehicle in to top off the fluids, which was one of my initial complaints The other part of my complaint was the concern that my tries were not rotated The service center stated they had pictures of the tire rotation service, but need were provided to Revdex.com as evident for their rejection of the complaint.I categorially stand by my complaint and the dissatisfaction of service I received from Alamo Toyota are absolutely factual and true This is not a major repair, so that is obviously not my issue, it’s the principle for lack of service and extreme lack of accountability for their actions
Regards,
*** ***

Tell us why here...Mr *** did meet with me several weeks ago about his issue with his ChryslerHis request was that Alamo Toyota should have known the vehicle had a faulty part and should pay for the repairI shared with him that there is no way to check every component part on a car at
inspection and that when we offered the vehicle for sale the part in question was not brokenIt is unfortunate ,but as I shared with Mr ***, used vehicles are sold with several documents signed by him at time of purchase reflecting thisI did offer to Mr *** that although Alamo Toyota was under no obligation that Alamo would assist him in reducing the cost of the repair..the original estimate was nearly $and we offered to do the service at our internal parts cost and labor rates which made the cost to him at just over $Mr *** was not satisfied with this offer and repeated that Alamo Toyota should have known that the part was going to breakI told him that was all I could offer him but if he wanted to contact the owner directly,*** ***he could certainly do thatI gave Mr *** Mr *** contact information and have heard nothing since then

*** *** *alled me to let me know that his drivers side fender liner had fallen down on to his tire after having an oil change performed here earlier that morningI did inform him that after looking at the service history on the vehicle that we had performed an oil change and would not have
touched that area of the vehicleI did also inform him that after the large storms that had rolled through San Antonio that morning there was a good chance that high water could be the cause of the fender liner pulling downAt this point I also made it very clear that if we had done something wrong we would fix it and for him to bring the vehicle in for inspection of the area in questionWhen *** *** arrived he was promptly greeted and *** our shop manager pulled the vehicle straight into the shop for inspectionWe brought *** *** into the shop to look at the vehicle with usWhen walking out to the shop, *** *** made the comment “I know the splash shield is all messed up”Upon inspection of the Highlander we found the passenger side fender liner was completely missing and the middle splash shield was being held in place by several zip tiesWe also asked the technician if he had touched the fender liner while working on the vehicle, which he said he did not*** pointed out the obvious damage to the all the splash shields*** *** then told *** that “Alamo is a multimillion dollar entity and should just go ahead and take care of this whether Alamo did it or not”I reiterated the same thing that I told *** *** on the phone that if we had done something wrong we would take care of it, however after inspection of his vehicle I felt very confident that we had not touched that area of his Highlander nor did we do anything to cause the liner to fall downI told *** *** that I felt the more likely thing that happened was a year old fender liner was driven in high water and got pulled down by the water*** *** then let me know that he was going to go on google, Facebook, yelp and any other site he could to tell anybody that would listen how awful we were if I did not take care of the fender linerI again reiterated to *** *** that had we done anything wrong we would fix it and that I would have security look at the cameras to see if the technician touched the area in question and if I could find any proof of any wrong doing I would let him knowAfter reviewing the video of the technician working on the highlander I did call *** *** and let him know that we had confirmed the technician did not touch the fender liner in question

Revdex.com:
I have reviewed the response made by the bus Option 1 This was January 27, you are referring to the GMC Yukon SLT with the Bullet Hole in the front right door panel and it had also been in a wreckThis was the last time I had any communication with Mr***. Option 2 This is the first time I've heard anything about this GMC Yukon STLI never received a call, voicemail, text, nor an email from Mr*** on February 8, February 17, looks to be the only time when you (Mr***) responded to me via Revdex.com third-party assistant … However, I would like to test drive the vehicle and take it to a mechanic and a body shop of my choice to make sure that everything is ok with this vehicle before I sign any contract... I need more information such as VIN number, if the vehicle has any Factory warrantiesiness in reference to complaint ID ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I want nothing to do with your business
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Please note that my last name is spelled Reiss as listed in your computer system, email correspondence and this very complaintTo the point, my intelligence will not allow me to accept the claim that weather pulled down the linerThe liner mouting holes were not physcially damaged (torn or ripped away form the screws) as I pointed out to *** ***The fact is the vehicle drove miles, in its current condition, without incident form its last service performed at Universal ToyotalAs soon as I left Alamo Toyota, the liner was rubbing against the tire on the highwayUpon inspection, two screws that secure the liner to the bottom engine cover were not aligned into the bottom engine cover mouting screwAs for the passenger liner, a tire blow out caused the obvious damage as expalained previously to Mr *** ***Cause and effectAlamo Toyota has been the service provider for the vehicle for years as noted by *** ***In all the years, we never nitpickedInstead of receiving any empathy from the service team, I am drawn into a argurment about who is at fault*** *** states I look at cars here like a credit reportIt reflects the characteristics of the owner*** then says looking at your car doesn't say much about you or your story about the linerWow, that is telling for the service to expect, dependent upon the condition of the vehicleAs a matter of fact, when I picked up my vehicle from Universal Toyota, they had the courtesy to put a plastic cover over my leathers seats that were sun damagedAt Alamo Toyota, no plastic cover over the drivers seatI expect my vechicle to get me from point A to B with reliabilityWe bought a Toyota for this very reason and we have bought previous Toyotas from Alamo Toyota*** *** (priciple owner of Alamo Toyota), I regret to inform you that your service team lost our business and faith of good customer service. We will be purchasing our next Highander from Universal Toyota. Ernesto Ancira is our neighborHe recognizes the value in his customers
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is called Defamation of character at its bestWhy would I not want to deal with Mr***? He is the one who made the agreementAnd that is why Mr*** was the one he appointed to complete the dealThe only thing that I was supposed to do was to come up there test drive the GMC Yukon and they were supposed to change the VIN number and that will be in payments and loans was supposed to remain the sameMy mother and I arrived at the dealership around a.mthis process should not have taken more than to hoursBut, you tried to change the agreement by making my monthly payments $instead of $That would be roughly about $5,added to contract not including the interest it would be Mr*** stated that he had cameras please provide and it would prove that what he has statement is untrueI did tell Mr ***, thank you he is the one took us out to lunch and pay for itHowever I am able to tint windowby myselfWhat rims would I need from a Toyota dealership that would fit on GMC Yukon? Not once did I yell out about rims or tires very pettyOnce again please provide video Mr***.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Option 1 This was January 27, you are referring to the GMC Yukon SLT with the Bullet Hole in the front right door panel and it had also been in a wreckThis was the last time I had any communication with Mr***. Option 2 This is the first time I've heard anything about this GMC Yukon STLI never received a call, voicemail, text, nor an email from Mr*** on February 8, 2018. February 17, looks to be the only time when you (Mr***) responded to me via Revdex.com third-party assistant … However, I would like to test drive the vehicle and take it to a mechanic and a body shop of my choice to make sure that everything is ok with this vehicle before I sign any contract... I need more information such as VIN number, if the vehicle has any Factory warranties
Regards,
*** ***

Tell us why hereAfter speaking with the Advisor *** he says he told the customer, after he himself not the customer noticed the popping noise from door, that he would have a technician tighten up the door check as a courtesy to the customerThis happen to be a very busy Saturday and he forgot
to add request on the repair orderan honest mistakeWhen the customer picked up vehicle he accused us of breaking the steel door check when trying to tighten the screw*** let the customer know he had forgotten to add the request on the repair order and that it would be impossible for us to have broken it when we never touched itAfter the customer pointed out ***'s mistakes *** agrees he frustrated with the customer for what he feels like is just trying to get something for free when *** was the one who was just trying to help the customer*** also agrees that he did start to lose his cool and started the exact statement that the customer says just like that without finishing it or cussing the customer, then letting the customer know he did not feel like he could help him anymore and wished him a good daySimply put other than trying to help a customer out and not following through we did not break anything on this vehicle as we never followed through with trying to tighten the part

Complaint: ***
I am rejecting this response because the information provided is inaccurateI did sign a purchase order for the vehicle and I offered a credit card deposit of $20,as my down paymentI was told the amount was too high for the dealership to run due the the credit card fees that the dealership would incurthis is when they suggested I go home and get a check for the depositWhen I returned with my check, within an hour, the truck was gone. After reading the dealerships response, we called and asked for the vehicle that was said to be availableMr*** did not have oneHe said he would get one by WednesdayOut of good faith we waited until Wednesday. On Wednesday, after calling and leaving multiple messages on Mr ***' work and cell phone, I finally caught him late that afternoonHe again told me that he did not have a vehicle but he was working on itIt said he would have it by Friday. On Friday, after leaving mutilple messgaes, my dad went to the dealership and comforted Mr ***He found out that he did not have a vehicle and wasn't sure he would be able to get one. Again, more examples of stringing us along, more lies, and no integrity
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Good Morning Let me start off by mentioning component part broken? No it’s a $plus safety hazard to me it not just any component part it has its name rack and pinionTo a vehicle just sold, I’m not sure how your dealership does business but inspection procedures and the safety of your customers should be the number one priority on your listAs wells as an obligation on your behalf to repair and make right your mistakesNow going back on a comment stated I did indeed try to speak with Mr***, however he was not courteous enough to see me nor to return my phone call, after I left him a message regarding the situation really make me believe no one cares about a used vehicle customerIts very sad how poorly the situation has come to in order to make people aware and take action like it should of been since they told me about the faulty rack and pinion on my ChryslerSo with that being said I hope this letter reaches the attention of Mr*** because this has truly been the worst first time car buying experience I’ve had at Alamo Toyota San Antonio Texas Mr***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Please see attached
Regards,
*** ***

Good morning to all
My name is *** *** I am the General Sales Manager here at Alamo Toyota, on Saturday November 19, 2016. that afternoon one of our managers *** *** was working a car deal the sales person *** ***
The above client was inquiring about a
2016 RAM pick up vin number *** client stated he was looking for his son to make a deal, client said he would have to check with his son and should return within 15-minutes. at no point the client signed any documents, at no point did the client leave a depositafter the client returned little over hour later the vehicle in question was sold to an other client
At the point I did introduce myself to the client and offered him the same year, make and model with similar miles for the same price,prior to leaving the dealership the client seemed to be ok with that
I can be reached directly at -*** or my office ***
thank you
*** ***

Complaint: ***
I am rejecting this response because: This is not what took place. I was upset because the service writer had spoken to the service manager about my situation. When he returned I was told that the "service manager stated that because it wasn't a Toyota part there was nothing they could do." I then said I would like to speak with the service manager which I proceeded inside and I told him about the problem. That is when he told me that there was nothing he could do because the work was done at Alamo Automotive and the part wasn't their part. I told him that regardless of where the work was done it was Alamo Toyota that ordered the battery and where they ordered it from was not my problem. I never used inappropriate language. Yes, I spoke with hostility because I had required to have my battery jumped Friday evening, twice Saturday morning, so therefore, once I made it to the dealer I was upset. I had to replace the battery Monday morning due to the service manager's words that "there was nothing he could do because they do not warranty non Toyota parts even with me having the receipt showing I had had the battery replaced last year. He did not offer to discount the battery he simple stated that there was nothing he could do .
Regards,
*** ***

Mr*** has been contacted every time he has called including yesterday 8/24/by *** *** the service manager where he left a message when Mr*** did not answer the phone callThis was at the same phone number which he has been contacted on from the very beginningMr*** was never
lied to by any representative from Alamo ToyotaAfter reviewing the video surveillance my head of security did in fact say he watched the technician work on the Mr*** vehicle and watched him do the oil change, tire rotation and top off fluids. *** *** did relay this to Mr*** and also told him he has printed pictures of the physical tire rotation being doneMr*** expressed that he did not believe what *** ***, The head od security, the service advisor or the technicians were saying or doingAt this point *** *** told him if had lost trust in Alamo Toyota it is well within his rights to go somewhere else for serviceAlamo Toyota will not be refunding Mr*** any money for work they did in fact complete which is on video, still pictures and corroborated by the head of security and all parties working the evening we worked on Mr*** vehiclePer *** *** Alamo has offered via *** ***'s voice mail to Mr*** to re-check our work at no charge for him to confirm that all work was indeed completed

Complaint: ***I am rejecting this response because: the funds are still not in my account which is one of the reasons that I preferred a wire transfer, which is what my banker advised as using the card would take awhile to post to my account The main reason I didn't want it put back on the card was because I had to drive back to San Antonio, which is at least an hour and a half one way after I got off work It was extremely stressful in rush hour traffic to make it to the dealership before they closed Then turn around and drive another hour and a half to get back home There was an accident on I-which caused more delays I got home around midnight I am exhausted I had to be at work at 7:am That was a lot of uneccessary time and expense plus wear and tear on the vehicle that I am trying to replace but still have to for the funds to post But the finance guy was extremely nice and genuinely apologetic and even offered to help pay for fuel out of his own pocket I feel like that whole trip was uneccessary They could have wired the money to my bank or done an electronic funds transfer Companies do it all the time Regards,*** ***

Complaint: ***
I am rejecting this response because: years well like the saying goes actions speak louder than words your reputation ha haBut if they insist on not accepting the fact that what ever they claim passed their supposed inspection check of turning wheels left and right and thinking thats a great way good luck with that, you will continue to have unsatisfied customersAnd yes Mr*** did in fact give me a call but showed very poor customer service lack of compassion in his ability to put himself in my shoes and understand my situation like I stated in the first letter.It was a waist of time and mine once he mentioned how he wouldn't have even offered a discount well too lateNice guy the way I see it they only offered a discount because they new their untrained tech made a mistake and thats all I have to say about that.THANKS FOR NOTHING!
Regards,
*** ***