Howard Johnson Albuquerque Midtown

When the 05' Sienna van showed up for service the radio was offWhen we delivered the 05' Sienna the radio was offWhen replacing the dash we do remove the radio, but it is a plug and play feature and we do not do anything to affect the internal working conditions of the
radio.We did offer to re-check the radio at no charge customer even though we had done nothing that would damage itAfter removing and inspecting the radio we could hear what sounded like loose change clanking around inside the radioThe customer did admit that his child had put some change in the radio a long time ago, but that it was working after thatUnfortunately, an 05' vehicle with over 180,miles on it things do happen along the way, but the Dealership that installed a the dash at no cost to the customer is not at fault for the radio that has foreign objects rolling around in it Thank you,Alamo Toyota Service

I have personally taken a look at the images along with our head of security and assure you the technician didn’t remove the fender liner in question nor did he adjust it in anywayCoupled with the fact that the opposite side fender liner is all together missing and the middle splash shield is being held on by zip ties I think it is more than fair to come to the conclusion that we have done nothing wrongTherefore, as per our discussion, we? will not be offering any assistance in replacing the damaged fender linerAs much as would always want business we completely respect your choice to buy from Universal Toyotabut, don't tell *** *** you bought there as he does not own that dealership or have any affiliation with themThanks, ***

Complaint: *** I am rejecting this response because: No images have been uploaded as proofTo reiterate, no service was performed to the vehicle in between Universal Toyota and Alamo ToyotaPlease offer a reasonable explanation to how the drivers side liner was not secured to the bottom engine cover following service performed at Alamo ToyotaMy intelligence cannot accept your argument that climate conditions pulled the drivers liner down when there are no rips or tears in the drivers side liner mounting pointsLastly, it is quite obvious that my neighbor *** *** does not own Universal Toyota but seems reasonable that I need to clarify this statement for youIf *** *** did own a Toyota Dealership I would a purchase a Toyota? from himI hope that makes sense to you now
Regards,
*** ***

My name is *** ***? I am the general sales manager here at Alamo ToyotaI have? been speaking with? ***? *** ? off and on for the past months and gave her? different options to resolve this issue
option 1?
? I requested for ms *** to meet with me
at the dealership and shared with her we purchased a GMC Yukon with more option? a sunroof and factory wheels and 10,less miles with exact? matching colors black exterior, black interior and assured the term of her loan and payments? will remain? the same ? ? After test driving the vehicle? the customer stated she did not feeling safe in a vehicle with a sunroof because in the event of an accident the possibilities of being ejected through the sunroom also the wheels are to flashyAt that I said to I? will find? her? 2015- GMC Yukon ? with exact matching options and color's
option
? WE called ms ***? 02/08/and once again offered her a GMC Yukon exact color match one year newer with only 33,miles compared to her vehicle that has over 70, miles and assured her the terms of her loan and payments will remain the sameI have yet to hear from ms ***

Complaint: ***
I am rejecting this response because:February 21st, 2018,? I received a call from a Mr*** to sit up an appointment to San Antonio Texas test drive GMC YukonI told Mr*** that I will be able to make the drive from Killeen to San Antonio for the appointment on February 23rd, @ 9:00amMr*** and I ended the call.February 23rd, 2018My mother and I drove to San Antonio in the rain for appointmentI went inside to meet with Mr***I spoke with him for a little bitHe went to get the keys to pull the GMC Yukon so that may look at the SUV and test drive Mr***, open all the doors, raise the hood, and as far as my I could see everything that's goodI asked Mr*** if they were going to still tint the windows and put the rims on the GMCMr*** replied I will ask Mr* *** I took it for a test drive drove real nice went back to the dealership to start the paperworkHowever, I asked him what was going on and what was this forI want to take the vehicle to another dealership of my choice to run tests on it to make sure this vehicle had never been in a car accident and everything was working properlyHe then went to Mr*** to ask him if it was ok for me to take the vehicle to get it looked atMr*** said yes but I had to sign the contract before I could take it to the dealership to get it looked at and checked outI told Mr*** that I was not going to sign a contract before I had it look over a reputable GMC dealershipMr*** want back to Mr*** to tell him that I was not going to sign the contract until I was sure that nothing was wrong with this vehicleThen Mr*** came back and to inform me that Mr*** would not allow me to take the vehicle without sign the contract or having one of his employees to ride with meSaying that it was company policyBut I've been to dealership and I see other people test drive the vehicle without their employees in the car with themI finally agreed after speaking with Mr*** that he will come and ride with me to get the vehicle look at by a GMC dealerAt this point everything checked out, so we went back over to Alamo Toyota to finish the paperworkI observe Mr*** interacting with a Hispanic couple outside showing them cars raising the hood, and the trunk on two separate vehiclesNever once did Mr*** acknowledge meThen I started reviewing the times that I travel to San Antonio prior to this me he never came outside of his office to introduce himself nor to speak with me he always had someone else to come out and talk to meThe only time I spoke with him face to face is when I walk straight into his office and started talking to himAnd that was January the 27th So, it brings me back to the conversation he had with me on how he treats every customer the same no matter what color they are and that he would not mistreat me as a black woman(Is that the reason why he's treating me like this is because I am a black woman) after observing how we interact with other people I feel that this is the reason why I have been treated so bad by himMr*** finished up the paperwork after getting the payoff and the per diem for the vehicleHe took the paper to Mr***'s office came back about minutes later show me the contract that was not in the agreementHe has marked my payments up about $more then what I pay now each monthI then told Mr*** that this was not the agreement that we made, and he sent to the Revdex.comMr*** was back outside with the couple again at this time Mr*** went out there to talk to him and he kept walking away from Mr***At this point Mr*** setback for a few minutes and then approached him again walking behind *** as he was trying to speak with himAt this time Mr*** came into the office where I was and told me that this was what is going onWe cannot sell you that vehicle because it's a and it has 50,miles less then you have on that vehicle we cannot do the deal we just have to find you another vehicleI've been told Mr*** that, that was not the deal that we hadPrior to me driving from Killeen to San Antonio to test drive this GMC YukonThe payments were about $more than what I am currently payingI told Mr*** that that was not the agreement Mr*** told me that they're not going to be able to close the deal if I don't accept the extra paymentI pulled up the conversation from the Revdex.com that brought me in to test drive the vehicle and showed Mr*** what was said by Mr***Mr*** read it and tried to tell me that's not what that statement saidI said read it again it’s clearly states it in the statement(“We called Ms*** 02/08/and once again offered her a GMC Yukon exact color match one year newer with only 33,miles compared to her vehicle that has over 70,miles and assured her the terms of her loan and payments will remain the sameI have yet to hear from Ms***.”)? Mr*** is aware of what he wrote in the statement because he gave Mr*** the keys to the GMC? so that I could test drive and get it checked out by a GMC dealership.? Mr*** said that it (“doesn't matter what it says that we are not going to honor this agreementWe can't do that we are just going to have to find you another vehicle that is the same year as yours”) By this time Mr*** had left the property and said that he would not be back until around 5:00pm and it was around 3:00pm when he left… As we were waiting for him to return to speak with him personallyAs I was waiting the security guard came and told us that I had to leave the property without telling me the reason whyI enlighten him that we were never told to leaveNo one has addressed us with that with this since we been hereAnd I know for sure that I had not done anything wrongThe only thing that we were doing is waiting for Mr*** to come backThe security guard walked over to me that San Antonio Police Department had called to escort us off the premisesI told the security guard what was going on he looked at me and told me to wait until the police officers come and tell them what's going on I waited I spoke with the police officer and inform him on what was going onI also showed him what was in writing and Officer *** informed me that we will wait to Mr*** come back and to see if we can rectify the situationAbout minutes of waiting Mr*** approach the officer with business card in his hand and that he is done, and don't want to talk to me to rectify the situationOfficer *** asked Mr*** again are you sure that you don’t want to try to rectify this matter with Ms***? Mr*** became very irate and said to Officer *** that she can go to the Revdex.com, get a lawyer take me to court it doesn’t matter I’m done with herMr*** put his hands up as if he was saying I'm finished{At this very moment I realized why the San Antonio Police Department was calledMr*** proved to me today that he does not treat his customer the sameI feel that he had racially profile me as an angry black womanI feel that Mr*** wanted to make sure that the police were around before he told me that he had nothing else to do with me and nothing else to offer meI feel that Mr*** assumed that I would be irate and combative.} Officer *** then turns around and said Ms*** I do apologize for this, but you are going have to take him to CourtI ask the officer If I had I done anything wrong and he stated no ma'am… You have done everything rightYou were not argumentative even when we approached youBut, here's my information.? On February 6, I called Alamo Toyota so that I can do a formal complaint against Mr***I left a voice message on Mr*** and Mr*** phoneI received a phone call from Mr*** I then began to tell him the purpose of my phone he then told me that I need to talk to this to Mr*** I informed that I wanted to make a formal complaint against Mr***Mr*** informed me that I need to speak with Mr*** I told him if my complaint is against him then why would I talk to him that makes no senseMr*** then stated that is who you need to speak withI did ask him what the name of the owner of Alamo Toyota he Mr* *** *** told me his name was Mr***I call back so that I could leave a voice message on Mr*** phoneI never heard from the owner Mr***.? February 23rd, 2018I called Mr*** once again to inform him what was going on by leaving a detail message on the answering machineI left my number and ask him to give me a call so that we could rectify this matter...? February 24, 2018I received a call from Mr*** *** 12:specking on behave of Mr* *** ***The reason for the call was to inform me that they had a meeting discussing the issue on February 23, They have done all that they will not do anything else to with meWill no longer offer me anything to rectify the situation per Mr* *** *** I asked Mr*** if this was a quote from the owner and stated yes it wasI ask him how you’ll can make this kind of decussation without hearing both side of the complaintMr***, we had a meeting this morning and said that they had asked you to leave the primases and you didn’t so the police were called.? I asked can you explain to me why the police we’re calledI did not do anything wrong and no one came over to tell me to leave the primasesI informed Mr*** that I had an appointment yesterday morning to drive from Killeen TX to San Antonio to test drive the GMC Yukon and if I was satisfied with it after getting it checked out at this time Mr*** said that he did not know anything about it and that what I was trying to tell himBecause that was not what was told to him by Mr*** and Mr*** in the meetingHe said that it was a GMC Yukon not the I once again tried to tell Mr*** that I had it in writingMr*** said that the owner said that he was not going to honor it because he was done with me.*** ***

Complaint: ***
I am rejecting this response because:I still do not have my moneyI am unable to purchase a car until it is back in my account? They could at least check with thier bank to find out approximately when it might be posted? I have contacted my bank who says the don't see it anywhere? Just because a small hand held old school devise says it processed doesn't make it factual? So in the mean time I am without a vehicle, I'm out the expense of two useless trips roughly a hundred miles each way? And above all, they are advertising vehicles they don't have and lying to people to get them to the car lot
Regards,
*** ***

Mrs. [redacted],
Thank you for being an Alamo Toyota Customer.
Your refunds have been processed. The Scion xB's extended warranty was sent from Alamo Toyota 3/15/2016 to SACU. The xB's Prepaid Maintenance was cancelled on 3/29/16 and Gulf States Toyota refunded to SACU. Lastly the xB's...

GAP insurance was sent 6/2/2016 also to SACU. The Scion iQ's GAP insurance was processed cancelled on 5/28/2106 and Gulf States Toyota will send refund directly to you.
I will be happy to assist in any other requests in this matter.
Best Regards,
[redacted]
Finance Director
[redacted]

Tell us why here...Mr [redacted] is in the office 2-3 days a week and will make every effort to respond back to Mr [redacted]. The vehicle in question did in fact pass the safety inspection as required by the state. As I mentioned before, it is unfortunate when something breaks on a car...(that's why we have every customer sign an "as-is" form with every used car purchase), but as a dealer that has been in business for over 43 years we try to assist as best we can and as fairly as possible. Mr [redacted] has been made aware of the issue and will contact Mr [redacted] directly.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I have had the tires checked two different times by Discount Tire and there was not nor is were these nails in my tires.  And I do believe in honesty.

Tell us why here...Alamo Toyota processed the refund to Ms [redacted]'s bank card last night 3/15/2016. If Ms [redacted] has any issue with the availability of those funds that is between her and her bank...not Alamo Toyota. We consider this issue closed as far as Alamo Toyota is concerned.Thank you.

Customer was informed that her battery was covered for one year unlimited miles. Unfortunately, she had surpassed the warranty coverage that was given to her from Alamo 410 and we could not warranty the battery. Alamo Toyota did inform her and apologized for the inconvenience and offered to try and...

get her a battery at a discounted rate... she began cursing and stormed out of the dealership. At this point we were unable to help the customer any further. Sincerely,[redacted]Service ManagerAlamo Toyota

Complaint: [redacted]
I am rejecting this response because:Radio worked before they removed and re-installed the radio.  Radio did not work immediately after picking up the van from their service.  They contacted us concerning replacing the dash and performing the work under a service recall.  We did not contact them.Therefore they are responsible for breaking the radio.  I did not state that a child of mine placed change in the radio, I only assumed that it might have happened because that is what young kids might do.  The service department likes taking liberty with assumptions instead of realizing that they are incompetent.  IF it had happened when they were toddlers, our children are now pre-teens and this would have happened a very long time ago and the radio worked correctly until Alamo Toyota removed and re-installed it.Very good chance that they dropped it, mishandled it or did not take necessary precautions against static shock and therefore damaged the internals of the radio.  Instead of taking responsibility for their lack of ability to correctly service, they are pointing the blame on a child that may or may not have happened a long time ago?  Pathetic.Everyone knows Toyota's branding and reputation is based on a quality long lasting vehicle however in their response, the Service Department attempts to put the blame on the age and use of the vehicle.  Hypocritical. They broke it therefore they need to repair or pay for it to be repaired.  Any other response is not acceptableRegards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It wasn't until the end of the conversation with [redacted], when he told me that he had been lying to me. Everything we talked about, up until then, was still under the belief that they completed the tightening of the door check. It wasn't until I stated that "we both inspected the hinge at the vehicle drop off", that [redacted] told me he lied to me. If he lies about doing the job, he can just as well lie about breaking my hinge. As I stated before, [redacted] and I both inspected the hinge prior to leaving the vehicle with the service center and it wasn't broken. It is very clear to see with a quick glance. Why would he recommenced fixing something that is broken? When I originally approached the dealership to ask about the damage I spoke with one of the service managers, [redacted]. I told him what happened and he suggested that I may have paid [redacted] $20 to tighten the hinge because it wasn't entered on the invoice. This caught me by surprise because he was suggesting that his service techs regularly practice stealing from the owner of the business by taking money for jobs that are not entered on invoices. I told him that is not how I do business and he said he had to look at all the possibilities. I have been lied to and accused of paying for jobs off the books, and all I wanted was to be treated fairly. This is a horrible business from the top down.
Regards,
[redacted]

Customer called on 10/17/2016 at 9:30 am stating her fog lamps were not working and the parking sensor was going off.Informed  customer it was test driven before delivery and was not acting at the time.Scheduled appointment with customer to bring her vehicle to address...

her concerns on 10/18/2016 at 11:am.Customer did not show up for appointment.Will call customer to reschedule appointment.

Attached are copies of paid checks and the cancellation invoice. Alamo Toyota has cancelled all products in a timely manner.Sincerely[redacted]Alamo Toyota