Howard Johnson Cleveland Airport

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Brook Park, OH To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before May 16th As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs Thank you! Tell us why here

Dear [redacted] ***, Thank you for notifying our office of the response received by [redacted] I have contacted the Howard Johnson property located in [redacted] ***, OHThe front desk manager verified that Ms [redacted] 's credit card was refunded in the amount of $ She has emailed Ms [redacted] a copy of her folio showing the credit transaction If you need any more information on this matter, please contact me directly at [email protected] Regards, Mary BLiaison, Customer Care Phone: 888-675-Fax: [email protected]

Re: ID [redacted] Dear [redacted] ***: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in Brook Park, OHWe are sincerely sorry to hear we did not provide the guest with an excellent Howard Johnson experience We apologize that the property did not meet Ms [redacted] 's expectations of Howard Johnson's high standard of guest serviceCustomer Care would like to offer her a refund check in the amount of her stay Please have her send me her credit card statement showing the chargeShe may send this via email directly to me or fax the document to 317-805- Please have her include her reference number [redacted] on each document, black out her credit card number for security purposes, and send them to my attention If you need any more information on this matter, please contact me directly at [email protected] Best Regards, Mary BLiaison, Customer Care Phone: 888-675-Fax: [email protected]

Revdex.com Case #: [redacted] Hotel Site #: ***Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Brook Park, OH Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [redacted] Thank you! Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the business is not true Our credit card was NEVER credited $and we can submit proof, if required I also lost approximately $in trading in my car as it was badly scratched while in the Howard Johnson parking lot
Regards,
*** ***

From: Howard Johnson Cleveland Airport Date: Wed, Jul 15, at 7:AMSubject: To: *** *** *** ***, case number: ***Guest stayed here for nights but paid daily 2nd night she did not come to pay until at night we took
her belongings out of the room and put her things In storage housekeeping manager locked the door when she leftso we could not get her items until the next dayI gave her free night for the problem we will not offer nothing else. Ashley J***Manager of Customer ServiceHoward Johnson Cleveland***

Revdex.com:
Per Wyndham's response, I have not heard from the Howard Johnson Inn manager Ashley J*** in the timeframe outlined (on or before today's date - Aug10)I've tried repeatedly to reach her at the hotel and I left my number again today at 12:PM PTI was told she is out todayI would like to rectify this terrible situation with a full refundPlease advise.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom this may concern, This guest checked into our hotel for night I explained to him this is a non smoking hotelHe said ok I will step out to smokeOur company puts at the bottom of the paper they signed that if caught smoking in a non smoking room they will be charged a penalty of $I am willing to give back $for the smoking but $will stand feel free to contact me at the below number.Ashley J***Manager of Customer ServiceHoward Johnson Cleveland***

From: Howard Johnson Cleveland Airport Date: Tue, Jun 16, at 2:PMSubject: To: [email protected] *** ***, I am emailing you on behalf of the Howard Johnson Clevelandairport*** *** *** stayed at our property> Guest paid
cash fornightThe next day Housekeeping went into the room to clean it as a vacent room and there things were still in thereThe items beingHair straghiter diapers that is itThe room was so gross it took myhousekeeper hrs to clean it there was food smashed in the roomgarabage everywhereMy housekeeper tooks those items placed them inthe housekeeping storage roomWhen guest came back to hotel she camedown to the desk and explaned her things had been moved my front deskinformed her she could get her things tomorrow when the manager cameinMy front desk agent also told ** *** she would need to pay foranother night because she orgonly paid for The next day iexplained to her she only paid for nightShe thought because shecame in at 1:am that was considered nights however it is not.Feel free to contact me at the below number thank you--*Ashley J***Manager of Customer ServiceHoward Johnson Cleveland

Revdex.com Case # ***Hotel site # ***Customer Care Case # *** Dear Linda Land: Thank you for notifying our office of the concern filed by *** *** at the Howard Johnson property located in *** ***, OH. The Howard Johnson chain is committed to
assuring that all of its properties provide good service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding her concerns with the property. Each Howard Johnson hotel is independently owned and operated under a Howard Johnson franchise. This means that the property’s management is responsible for meeting Howard Johnson standards and for day-to-day operations. After thorough review, we feel the best resolution would be achieved by direct communication between the property management and Ms***. Once again, we certainly do apologize for any inconvenience this may have caused. If your office requires any further information regarding this resolution, please contact me at (888) 675-

Dear [redacted]:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in Brook Park, OH. We are sincerely sorry to hear we did not provide the guest with an excellent Howard Johnson experience. You can count on our team to help...

resolve your concerns.   To assist Ms. [redacted] in reaching a resolution, I’ve informed the Howard Johnson's general manager of the situation. The general manager will contact Ms. [redacted] on or before July 15, 2016. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason Ms. [redacted]'s concern is not resolved, please contact me directly at [email protected] and I will personally help address Ms. [redacted]'s needs.   Regards,   Mary B. Liaison, Customer Care Phone: 888-675-3379 Fax: 888-565-7707 [email protected]

Revdex.com Case # [redacted]Hotel site # 15081Customer Care Case # [redacted]  Dear [redacted]: Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in Brook Park, OH.  We are sincerely sorry to hear we did not provide the guest with...

an excellent Howard Johnson experience. You can count on our team to help resolve your concerns.  To assist Mr. [redacted] in reaching a resolution, I’ve informed the Howard Johnson’s general manager of the situation. The general manager will contact Mr. [redacted] on or before August 10, 2016.  As a company, we’re committed to delivering a great experience with every stay with us. If for some reason Mr. [redacted]’ concern is not resolved, please contact me directly at [email protected] and I will personally help address Mr. [redacted]’ needs.  Regards, Mary B[redacted]Specialist, Customer CareWyndham Hotel GroupPhone: 888-675-3379Fax: [email protected]

Revdex.com Case #: 1[redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Brook Park, OH.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before May 16th.  As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.   Thank you!   Tell us why here...

Re: ID [redacted]   Dear [redacted]:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in Brook Park, OH. We are sincerely sorry to hear we did not provide the guest with an excellent Howard Johnson experience. ...

  We apologize that the property did not meet Ms. [redacted]'s expectations of Howard Johnson's high standard of guest service. Customer Care would like to offer her a refund check in the amount of her stay.   Please have her send me her credit card statement showing the charge. She may send this via email directly to me or fax the document to 317-805-8455.  Please have her include her reference number [redacted] on each document, black out her credit card number for security purposes, and send them to my attention.   If you need any more information on this matter, please contact me directly at [email protected].   Best Regards,   Mary B. Liaison, Customer Care Phone: 888-675-3379 Fax: 888-565-7707 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Howard Johnson Cleveland Airport <[email protected]>Date: Mon, Oct 26, 2015 at 1:26 PMSubject: To: [redacted]
CASE NUMBER [redacted]
I am emailing on behalf of the Howard Johnson Cleveland airport. I ask the guest to please send me a copy...

of the ticket. My shuttle driver says he did not drive the guest car but we will pay there ticket. I explained to the guest we do not take shuttle guest keys there is a letter at our front desk that says that also it is on the paperwork they sign I don't know why they would even give the keys to my shuttle driver when it says these things but for the misunderstanding we will thank you for your time.
Ashley J[redacted]
Manager of Customer ServiceHoward Johnson Cleveland
[redacted]

Dear [redacted]:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in Brook Park, OH. We are sincerely sorry to hear we did not provide the guest with an excellent Howard Johnson experience. You can count on our team to help resolve Mr. [redacted]' concerns.   We apologize that the property did not meet Mr. [redacted]' expectations of Howard Johnson's high standard of guest service.  Customer Care has resolved the situation with Mr. [redacted] via a check in the amount of $411.   If you need any more information on this matter, please contact me directly at [email protected]   Regards,   Mary B. Liaison, Customer Care Phone: 888-675-3379 Fax: 888-565-7707 [email protected]

I would be willing to except the $100.