Howard Johnson Cleveland Airport

Dear [redacted],   Thank you for notifying our office of the response received by [redacted].   I have contacted the Howard Johnson property located in [redacted], OH. The front desk manager verified that Ms. [redacted]'s credit card was refunded in the amount of $49.53.  She has emailed Ms. [redacted] a copy of her folio showing the credit transaction.   If you need any more information on this matter, please contact me directly at [email protected].   Regards,   Mary B. Liaison, Customer Care Phone: 888-675-3379 Fax: 888-565-7707 [email protected]

Revdex.com Case #: [redacted]Hotel Site #: [redacted]Customer Care Case #: [redacted]  Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property in Brook Park, OH.   Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [redacted]  Thank you! Tell us why here...

Revdex.com Case # [redacted] Hotel site # [redacted] Customer Care Case # [redacted]   Dear [redacted]:   Thank you for notifying our office of the concern filed by [redacted] at the Howard Johnson property located in Brook Park, OH. We are sincerely sorry to hear we did not provide the...

guest with an excellent Howard Johnson experience. You can count on our team to help resolve your concerns.   To assist Ms. [redacted] in reaching a resolution, I’ve informed the Howard Johnson's general manager of the situation. The general manager will contact Ms. [redacted] on or before July 1, 2016. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason Ms. [redacted]'s concern is not resolved, please contact me directly at [email protected] and I will personally help address Ms. [redacted]'s needs.   Regards,   Mary B. Liaison, Customer Care Phone: 888-675-3379 Fax: 888-565-7707 [email protected]