The executed contract clearly covers under what circumstances a contract may be cancelled and a refund issuedAt this point, Ms [redacted] ' contract is not eligible for cancellation or refundWe would like to extend any support with the hopes of improving her membershipWe strongly urge her to communicate with us to devise a plan to move forward
Response:Please refer to our response to [redacted] complaint (ID number [redacted] ):Our company takes pride in putting our clients firstWe have many single senior citizens enrolled in our program and it is very important for us to assist them in achieving their relationship goals[redacted] was offered a trial program along with a discount that was more than half of what our base level membership costsAs we do with every client that enrolls, [redacted] was provided her contract including the terms of our service and a packet with multiple pieces of information regarding her membership and our matching processWe also have a full staff of Professional Matchmakers and management employed six days a week to assist our clients at any time.As our Membership Guarantee states, every client is entitled to a minimum of one introduction for every month of matchmaking time purchased [redacted] is guaranteed a minimum of four introductionsAs covered in our contract, an introduction is made when both parties approve the match offered by the matchmakerAt this point in her membership, [redacted] has received two introductions [redacted] enrolled on June 20, After our administrative team completed her background check, our matchmaking team offered her a match on June She declined due to him being bald and CatholicOn June 27, she approved her first matchShe provided feedback on July 1, informing us that he was a gentleman, very nice but not active at all and not active in churchShe went into detail about how important this was for her and that she wanted to "avoid another horrible date"[redacted] was contacted about a match on August but he became unavailableShe accepted her second match on August This match was four years younger, very active, lived in her same small town and a strong ChristianOn August 1, she informed us that she would be meeting him because she knew him from [redacted] Her Matchmaker and our staff has explained to [redacted] numerous times that we are working diligently on her behalf to find a suitable match that shares her Christian faith, is active and healthy as well as the numerous other areas of compatibility that we match onAt this time, [redacted] 's account is not eligible for a refund or cancellationOn October 7, we reached out to review her most recent matchWe would like the chance to work with [redacted] to improve her experience
I am rejecting this response because I have a copy of their contract and it clearly states up to six months not four The contract also states if the member has a disability and able to provide a written verification from their doctor, it shall be presented to the company I had shingles on the left side of my face and my doctor did write a letter stating this for my job I was not given the opportunity to present this documentation I received a call from one of their representatives approximately a week ago who would not let me speak to a manager regarding a refund This is not been good business practice on their part and there were red flags from the beginning Revdex.com please keep the complaint on file
To whom it may concern, I reached out to the customer to explain how the loan receipts work If he was to redeem it today, the amount would indeed be $178.24, not $ After today, it will go up to $as another month of interest and storage will accrue The receipts take one cycle to show any principal paid This was explained at the time the payment was made I will contact the customer again to make sure he fully understandsThanks, Tanya [redacted] *** [redacted] Howard's Jewelry Center Parma Heights [redacted]
We are eager to resolve Ms [redacted] 's concernsWhen she suspended her service on June 4, 2015, we were not sent any documentation regarding a disabilityHowever, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possible.In a conversation had between Ms [redacted] and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the [redacted] *** We will have the manager contact her to ensure that we are moving forward appropriately
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Although our company policy states that no refunds will be given on sized or altered jewelry, we have decided on good faith to issue a full refund to Ms [redacted] for both purchasesWe will issue a call tag for a pick up of both ringsThe customer will still need to package the rings in a secure package ( [redacted] the padded ring boxes the rings were sent in is sufficient), and placed in a Fed Ex box for pick upWe will issue a refund via check after we receive and inspect the ringsWe do not store credit card information for any customer for security reasons, which is why the refund must be via checkThe full refund will be in the amount of $The customer will be notified via email once the call tag for pick up has been issued,and then the customer will have one week to use the call tag to send the merchandise backthank youLou F*
Our client's satisfaction is very important to usWe are sorry to hear that Ms [redacted] has yet to find success through our serviceWe are committed to doing everything in our power to help her find successMs [redacted] membership entitles her to months of matchmaking service with six months of hold timeIf she gets to the end of her membership and has not met people, we will continue to work for her on a complimentary basisIt is our stated goal to present each member with a match every 3-weeks after receiving feedback from themHowever, each member has the option of accepting or declining any match we call them withMs [redacted] has declined total matches that have been presented to her for varying reasonsWe do not manufacture men for Ms [redacted] to meetWe choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requestsAt the same time we must ensure that she most closely fits the gentleman's requestsWe are a feedback based membershipThis means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next matchWe are eager to resolve Ms [redacted] ' concernsUnfortunately her account is not eligible for cancellationHowever, we will have the manager follow up with her to review her concerns
This business response was received by Revdex.com via email.Good afternoon [redacted] Thank you very much for taking my call today and allowing me an opportunity to discuss [redacted] complaintAs stated during our conversation I would like to have the opportunity to meet with ** [redacted] and attempt to come to a resolution that would satisfy and ultimately make ** [redacted] happyOur ultimate goal at Howard’s is to always deliver an exceptional customer experience with all of our customers and foster a long lasting relationship as being part of the Cleveland community for over 35th yearsI wanted to bring to your attention that I have left ** [redacted] a voicemail today and look forward to hearing from her soonAgain, thank you and hope you have an amazing day! Kind Regards,Mark [redacted] Howards Jewelry CenterPearl RoadParma Hts, OH 44130( [redacted]
Thank you for your timeBelow is our response to Ms***'s complaint:"We sincerely apologize for any miscommunication between Ms*** and our companyOur client's overall satisfaction is very important to us. After being provided with two months of service, Ms*** informed
us that she needed to place her membership on hold due to a medical conditionAt that time, she was informed that she had four months of hold time available and, according to her contract, if she did not contact us prior to the four months lapsed, her membership would expire. We are sorry to hear that Ms*** suffers from a medical conditionHowever, in these situations, we are very flexible with our clients and will go above and beyond to assist themWe would like to extend Ms*** the two matches she did not use, free of charge. Unfortunately, Ms***'s account is not eligible for a refundWe will have a member of our team contact Ms*** immediately with the hopes of remedying this situation."
I am rejecting this response because: It saddens me that Capital Matchmakers' account of the situation and their timeline is grossly inaccurate and thus proves they have not listened to my feedback at all nor taken this situation seriously. The issue at hand is their lack of customer service and effort to contact me to discuss my concern with my membership for weeks! Their matchmaker was told I wanted to speak to management on 7/10/17. I never got a call back from management and only got to speak to a matchmaker on 8/24/17. Very poor business practice.The bottom line is that this organization ignored my request to speak with management for full weeks! As I originally stated, I requested a refund and a discussion with management on 7/10/when it was communicated to me that the matchmaker assigned to me, who I invested much time and effort with, was promoted and no longer able to assist with my matches. She had talked me into extending my membership as she felt she now (after many matches) finally was at a point that she knew me well enough to make a successful match. The additional membership extended my match total by matches plus credit for a pervious poorly made match. it wasn't until I was ready to start the new membership term that I was informed she was no longer with the company. That was the reason I made the decision not to continue my membership. I wasn't interested in starting over with yet another matchmaker when there were only a couple more opportunity to for the service to make a successful matchI was told by the new matchmaker that I would not get a refund and a message would be left with management and they would call me back WHEN they had time and they would tell me the same thing. That decision was made blindly without my opportunity to share why I was requesting a refund. I did not receive ANY communication for weeks!! That inaction alone and complete disregard that a customer was unsatisfied is what has escalated this situation and severed the relationship. A company who can not be bothered to reach out to a customer requesting to discuss a concern is not a company of integrity or one that values their customers or deserves my money. Because I did not get a call back I contacted my credit card company. I finally got a call, not from management as I requested, but from the same matchmaker I had requested to relay my message to management, asking if I wanted to start my matches again. I was then told, after asking why management had not returned my call to discuss my concern that I requested weeks prior, that she was told to tell me my request was denied. I once again asked to have someone in management call me to discuss. I got a voicemail message from a representative on 8/without a direct line to return to the call. I tried multiple times to call only to find myself in a general voicemail system. If the company truly wanted to discuss this matter, they would have given me a direct number to a manager to contact. I was finally successful in getting a live person on 8/and once again asked for a call back from managementI got a call back on 8/and was not available to talk and asked for a return call at an agreed upon time of 8/at noon. I got a call on 8/at 12:from a completely different person who admitted she was not in management but had the "authority of management". That conversation was not successful because the representative was unwilling to acknowledge the lack of timely attention and poor communication that had occurred to that point. The representative simply wanted to defend their company and deny my experience thus far. The company's written response conveniently neglected to acknowledge why I was requesting a refund, their untimely and dismissal of my request to discuss and work with them on a reasonable resolution. In addition, their dates and timeline are inaccurate. The core issue is their lack of respect, integrity and attention to a customer who has given them thousands of dollars for unacceptable service. I am not interested in continuing my membership with this company because they severed the relationship when they choose not to return my call and attempt to understand and resolve my concern for weeks! If they truly take my concerns seriously they would have responded to me no later than 7/12- hours after I originally asked to speak to management
I am rejecting this response because: Let me be Crystal Clear, I DO NOT TRUST Capital City Matchmakers with my shoe laces let alone having them finding a match. Furthermore, let me be more CRYTAL CLEAR, Refunding half of what I paid is the ONLY method with which Capital City Matchmakers could restore their egregiously distorted and cunning image
The executed contract clearly covers under what circumstances a contract may be cancelled and a refund issuedAt this point, Ms***' contract is not eligible for cancellation or refundWe would like to extend any support with the hopes of improving her membershipWe strongly urge her to communicate with us to devise a plan to move forward
Hello ***,In regards to Customer complaint *** from *** ***We will gladly reimburse her for the cost of shipping and repairing her ringShe simply needs to provide us with the receipt from her jeweler in CaliforniaPlease have the customer contact me directly once it has been
repaired and we can set up a time for her to bring in the invoiceMy name is Lisa L*** and my number is 440-974-I am the store managerThank you for your time and assistance.Sincerely,Lisa L***
As we promised, the department manager has reached out and spoken with Ms***We have come to a mutual resolution and have cleared up the confusion between her and our company
Our client's satisfaction is very important to usWe are sorry to hear that Ms*** has yet to find success through our serviceWe are committed to doing everything in our power to help her find successMs*** membership entitles her to months of matchmaking service with six months of
hold timeIf she gets to the end of her membership and has not met people, we will continue to work for her on a complimentary basisIt is our stated goal to present each member with a match every 3-weeks after receiving feedback from themHowever, each member has the option of accepting or declining any match we call them withMs*** has declined total matches that have been presented to her for varying reasonsWe do not manufacture men for Ms*** to meetWe choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requestsAt the same time we must ensure that she most closely fits the gentleman's requestsWe are a feedback based membershipThis means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next matchWe are eager to resolve Ms***' concernsUnfortunately her account is not eligible for cancellationHowever, we will have the manager follow up with her to review her concerns
Although our company policy states that no refunds will be given on sized or altered jewelry, we have decided on good faith to issue a full refund to Ms*** for both purchases. We will issue a call tag for a pick up of both ringsThe customer will still need to package the rings in a secure
package (* the padded ring boxes the rings were sent in is sufficient), and placed in a Fed Ex box for pick upWe will issue a refund via check after we receive and inspect the ringsWe do not store credit card information for any customer for security reasons, which is why the refund must be via checkThe full refund will be in the amount of $The customer will be notified via email once the call tag for pick up has been issued,and then the customer will have one week to use the call tag to send the merchandise back. thank youLou F*
We are saddened to hear that Ms*** is not interested in continuing with the membership she invested inOur company spends millions of dollars annually to ensure that we are providing a safe space for quality singles to meet and dateWe do not claim to provide a perfect service, nor can we
guarantee that our clients will be successful but we make every effort possible to increase our client's odds of successWe take Ms***'s complaints very seriously but would like the chance to remind her of our investment in our client's relationship goals. When Ms*** elected to extend her membership on March 22, 2017, she was sent a contract that she sign stating she understood the terms of her membershipShe also had the right to cancel within three days of signing and get a full refundIt wasn't until July that she mentioned wanting to cancel her renewalAt that point, Ms*** was well beyond her cancellation period and was utilizing the renewal she invested in. Our team received an update that she entered a credit card dispute and when we found out that it was declined, our team reached out to her to check inWe called and left messages on August add 8thWe were finally able to reach Ms*** on August 9th when she asked to speak with a member of our management teamThe department manager called and left messages on August and again on the 17thWe did not receive a returned call so another member of our team left a message on August She finally returned our call on August asking for a call on August 28thOur matchmaking team reached out to her at that timeAt that point, Ms*** was very upset about her membership and was very argumentativeShe became irate and began cursing at our staffWe have escalated her file again and will be having our manager attempt to reach her again
To whom it may concern, I reached out to the customer to explain how the loan receipts work. If he was to redeem it today, the amount would indeed be $178.24, not $214. After today, it will go up to $as another month of interest and storage will accrue. The receipts take
one cycle to show any principal paid. This was explained at the time the payment was made. I will contact the customer again to make sure he fully understands. Thanks, Tanya *** *** *** *** Howard's Jewelry Center Parma Heights ***
The executed contract clearly covers under what circumstances a contract may be cancelled and a refund issuedAt this point, Ms [redacted] ' contract is not eligible for cancellation or refundWe would like to extend any support with the hopes of improving her membershipWe strongly urge her to communicate with us to devise a plan to move forward
Response:Please refer to our response to [redacted] complaint (ID number [redacted] ):Our company takes pride in putting our clients firstWe have many single senior citizens enrolled in our program and it is very important for us to assist them in achieving their relationship goals[redacted] was offered a trial program along with a discount that was more than half of what our base level membership costsAs we do with every client that enrolls, [redacted] was provided her contract including the terms of our service and a packet with multiple pieces of information regarding her membership and our matching processWe also have a full staff of Professional Matchmakers and management employed six days a week to assist our clients at any time.As our Membership Guarantee states, every client is entitled to a minimum of one introduction for every month of matchmaking time purchased [redacted] is guaranteed a minimum of four introductionsAs covered in our contract, an introduction is made when both parties approve the match offered by the matchmakerAt this point in her membership, [redacted] has received two introductions [redacted] enrolled on June 20, After our administrative team completed her background check, our matchmaking team offered her a match on June She declined due to him being bald and CatholicOn June 27, she approved her first matchShe provided feedback on July 1, informing us that he was a gentleman, very nice but not active at all and not active in churchShe went into detail about how important this was for her and that she wanted to "avoid another horrible date"[redacted] was contacted about a match on August but he became unavailableShe accepted her second match on August This match was four years younger, very active, lived in her same small town and a strong ChristianOn August 1, she informed us that she would be meeting him because she knew him from [redacted] Her Matchmaker and our staff has explained to [redacted] numerous times that we are working diligently on her behalf to find a suitable match that shares her Christian faith, is active and healthy as well as the numerous other areas of compatibility that we match onAt this time, [redacted] 's account is not eligible for a refund or cancellationOn October 7, we reached out to review her most recent matchWe would like the chance to work with [redacted] to improve her experience
I am rejecting this response because I have a copy of their contract and it clearly states up to six months not four The contract also states if the member has a disability and able to provide a written verification from their doctor, it shall be presented to the company I had shingles on the left side of my face and my doctor did write a letter stating this for my job I was not given the opportunity to present this documentation I received a call from one of their representatives approximately a week ago who would not let me speak to a manager regarding a refund This is not been good business practice on their part and there were red flags from the beginning Revdex.com please keep the complaint on file
To whom it may concern, I reached out to the customer to explain how the loan receipts work If he was to redeem it today, the amount would indeed be $178.24, not $ After today, it will go up to $as another month of interest and storage will accrue The receipts take one cycle to show any principal paid This was explained at the time the payment was made I will contact the customer again to make sure he fully understandsThanks, Tanya [redacted] *** [redacted] Howard's Jewelry Center Parma Heights [redacted]
We are eager to resolve Ms [redacted] 's concernsWhen she suspended her service on June 4, 2015, we were not sent any documentation regarding a disabilityHowever, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possible.In a conversation had between Ms [redacted] and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the [redacted] *** We will have the manager contact her to ensure that we are moving forward appropriately
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Although our company policy states that no refunds will be given on sized or altered jewelry, we have decided on good faith to issue a full refund to Ms [redacted] for both purchasesWe will issue a call tag for a pick up of both ringsThe customer will still need to package the rings in a secure package ( [redacted] the padded ring boxes the rings were sent in is sufficient), and placed in a Fed Ex box for pick upWe will issue a refund via check after we receive and inspect the ringsWe do not store credit card information for any customer for security reasons, which is why the refund must be via checkThe full refund will be in the amount of $The customer will be notified via email once the call tag for pick up has been issued,and then the customer will have one week to use the call tag to send the merchandise backthank youLou F
*
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Our client's satisfaction is very important to usWe are sorry to hear that Ms [redacted] has yet to find success through our serviceWe are committed to doing everything in our power to help her find successMs [redacted] membership entitles her to months of matchmaking service with six months of hold timeIf she gets to the end of her membership and has not met people, we will continue to work for her on a complimentary basisIt is our stated goal to present each member with a match every 3-weeks after receiving feedback from themHowever, each member has the option of accepting or declining any match we call them withMs [redacted] has declined total matches that have been presented to her for varying reasonsWe do not manufacture men for Ms [redacted] to meetWe choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requestsAt the same time we must ensure that she most closely fits the gentleman's requestsWe are a feedback based membershipThis means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next matchWe are eager to resolve Ms [redacted] ' concernsUnfortunately her account is not eligible for cancellationHowever, we will have the manager follow up with her to review her concerns
This business response was received by Revdex.com via email.Good afternoon [redacted] Thank you very much for taking my call today and allowing me an opportunity to discuss [redacted] complaintAs stated during our conversation I would like to have the opportunity to meet with ** [redacted] and attempt to come to a resolution that would satisfy and ultimately make ** [redacted] happyOur ultimate goal at Howard’s is to always deliver an exceptional customer experience with all of our customers and foster a long lasting relationship as being part of the Cleveland community for over 35th yearsI wanted to bring to your attention that I have left ** [redacted] a voicemail today and look forward to hearing from her soonAgain, thank you and hope you have an amazing day! Kind Regards,Mark [redacted] Howards Jewelry CenterPearl RoadParma Hts, OH 44130( [redacted]
Thank you for your timeBelow is our response to Ms***'s complaint:"We sincerely apologize for any miscommunication between Ms*** and our companyOur client's overall satisfaction is very important to us. After being provided with two months of service, Ms*** informed
us that she needed to place her membership on hold due to a medical conditionAt that time, she was informed that she had four months of hold time available and, according to her contract, if she did not contact us prior to the four months lapsed, her membership would expire. We are sorry to hear that Ms*** suffers from a medical conditionHowever, in these situations, we are very flexible with our clients and will go above and beyond to assist themWe would like to extend Ms*** the two matches she did not use, free of charge. Unfortunately, Ms***'s account is not eligible for a refundWe will have a member of our team contact Ms*** immediately with the hopes of remedying this situation."
I am rejecting this response because: It saddens me that Capital Matchmakers' account of the situation and their timeline is grossly inaccurate and thus proves they have not listened to my feedback at all nor taken this situation seriously. The issue at hand is their lack of customer service and effort to contact me to discuss my concern with my membership for weeks! Their matchmaker was told I wanted to speak to management on 7/10/17. I never got a call back from management and only got to speak to a matchmaker on 8/24/17. Very poor business practice.The bottom line is that this organization ignored my request to speak with management for full weeks! As I originally stated, I requested a refund and a discussion with management on 7/10/when it was communicated to me that the matchmaker assigned to me, who I invested much time and effort with, was promoted and no longer able to assist with my matches. She had talked me into extending my membership as she felt she now (after many matches) finally was at a point that she knew me well enough to make a successful match. The additional membership extended my match total by matches plus credit for a pervious poorly made match. it wasn't until I was ready to start the new membership term that I was informed she was no longer with the company. That was the reason I made the decision not to continue my membership. I wasn't interested in starting over with yet another matchmaker when there were only a couple more opportunity to for the service to make a successful matchI was told by the new matchmaker that I would not get a refund and a message would be left with management and they would call me back WHEN they had time and they would tell me the same thing. That decision was made blindly without my opportunity to share why I was requesting a refund. I did not receive ANY communication for weeks!! That inaction alone and complete disregard that a customer was unsatisfied is what has escalated this situation and severed the relationship. A company who can not be bothered to reach out to a customer requesting to discuss a concern is not a company of integrity or one that values their customers or deserves my money. Because I did not get a call back I contacted my credit card company. I finally got a call, not from management as I requested, but from the same matchmaker I had requested to relay my message to management, asking if I wanted to start my matches again. I was then told, after asking why management had not returned my call to discuss my concern that I requested weeks prior, that she was told to tell me my request was denied. I once again asked to have someone in management call me to discuss. I got a voicemail message from a representative on 8/without a direct line to return to the call. I tried multiple times to call only to find myself in a general voicemail system. If the company truly wanted to discuss this matter, they would have given me a direct number to a manager to contact. I was finally successful in getting a live person on 8/and once again asked for a call back from managementI got a call back on 8/and was not available to talk and asked for a return call at an agreed upon time of 8/at noon. I got a call on 8/at 12:from a completely different person who admitted she was not in management but had the "authority of management". That conversation was not successful because the representative was unwilling to acknowledge the lack of timely attention and poor communication that had occurred to that point. The representative simply wanted to defend their company and deny my experience thus far. The company's written response conveniently neglected to acknowledge why I was requesting a refund, their untimely and dismissal of my request to discuss and work with them on a reasonable resolution. In addition, their dates and timeline are inaccurate. The core issue is their lack of respect, integrity and attention to a customer who has given them thousands of dollars for unacceptable service. I am not interested in continuing my membership with this company because they severed the relationship when they choose not to return my call and attempt to understand and resolve my concern for weeks! If they truly take my concerns seriously they would have responded to me no later than 7/12- hours after I originally asked to speak to management
I am rejecting this response because: Let me be Crystal Clear, I DO NOT TRUST Capital City Matchmakers with my shoe laces let alone having them finding a match. Furthermore, let me be more CRYTAL CLEAR, Refunding half of what I paid is the ONLY method with which Capital City Matchmakers could restore their egregiously distorted and cunning image
The executed contract clearly covers under what circumstances a contract may be cancelled and a refund issuedAt this point, Ms***' contract is not eligible for cancellation or refundWe would like to extend any support with the hopes of improving her membershipWe strongly urge her to communicate with us to devise a plan to move forward
Hello ***,In regards to Customer complaint *** from *** ***We will gladly reimburse her for the cost of shipping and repairing her ringShe simply needs to provide us with the receipt from her jeweler in CaliforniaPlease have the customer contact me directly once it has been
repaired and we can set up a time for her to bring in the invoiceMy name is Lisa L*** and my number is 440-974-I am the store managerThank you for your time and assistance.Sincerely,Lisa L***
As we promised, the department manager has reached out and spoken with Ms***We have come to a mutual resolution and have cleared up the confusion between her and our company
Our client's satisfaction is very important to usWe are sorry to hear that Ms*** has yet to find success through our serviceWe are committed to doing everything in our power to help her find successMs*** membership entitles her to months of matchmaking service with six months of
hold timeIf she gets to the end of her membership and has not met people, we will continue to work for her on a complimentary basisIt is our stated goal to present each member with a match every 3-weeks after receiving feedback from themHowever, each member has the option of accepting or declining any match we call them withMs*** has declined total matches that have been presented to her for varying reasonsWe do not manufacture men for Ms*** to meetWe choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requestsAt the same time we must ensure that she most closely fits the gentleman's requestsWe are a feedback based membershipThis means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next matchWe are eager to resolve Ms***' concernsUnfortunately her account is not eligible for cancellationHowever, we will have the manager follow up with her to review her concerns
Although our company policy states that no refunds will be given on sized or altered jewelry, we have decided on good faith to issue a full refund to Ms*** for both purchases. We will issue a call tag for a pick up of both ringsThe customer will still need to package the rings in a secure
*
package (* the padded ring boxes the rings were sent in is sufficient), and placed in a Fed Ex box for pick upWe will issue a refund via check after we receive and inspect the ringsWe do not store credit card information for any customer for security reasons, which is why the refund must be via checkThe full refund will be in the amount of $The customer will be notified via email once the call tag for pick up has been issued,and then the customer will have one week to use the call tag to send the merchandise back. thank youLou F
We are saddened to hear that Ms*** is not interested in continuing with the membership she invested inOur company spends millions of dollars annually to ensure that we are providing a safe space for quality singles to meet and dateWe do not claim to provide a perfect service, nor can we
guarantee that our clients will be successful but we make every effort possible to increase our client's odds of successWe take Ms***'s complaints very seriously but would like the chance to remind her of our investment in our client's relationship goals. When Ms*** elected to extend her membership on March 22, 2017, she was sent a contract that she sign stating she understood the terms of her membershipShe also had the right to cancel within three days of signing and get a full refundIt wasn't until July that she mentioned wanting to cancel her renewalAt that point, Ms*** was well beyond her cancellation period and was utilizing the renewal she invested in. Our team received an update that she entered a credit card dispute and when we found out that it was declined, our team reached out to her to check inWe called and left messages on August add 8thWe were finally able to reach Ms*** on August 9th when she asked to speak with a member of our management teamThe department manager called and left messages on August and again on the 17thWe did not receive a returned call so another member of our team left a message on August She finally returned our call on August asking for a call on August 28thOur matchmaking team reached out to her at that timeAt that point, Ms*** was very upset about her membership and was very argumentativeShe became irate and began cursing at our staffWe have escalated her file again and will be having our manager attempt to reach her again
To whom it may concern, I reached out to the customer to explain how the loan receipts work. If he was to redeem it today, the amount would indeed be $178.24, not $214. After today, it will go up to $as another month of interest and storage will accrue. The receipts take
one cycle to show any principal paid. This was explained at the time the payment was made. I will contact the customer again to make sure he fully understands. Thanks, Tanya *** *** *** *** Howard's Jewelry Center Parma Heights ***