Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe ring has already been shipped back and once my jeweler ships it back and invoices me I will be happy to send them the paperwork
Regards,
*** ***
This business response was received by Revdex.com via email.Good afternoon ***Thank you very much for taking my call today and allowing me an opportunity to discuss *** *** complaintAs stated during our conversation I would like to have the opportunity to meet with *** and attempt
to come to a resolution that would satisfy and ultimately make *** happyOur ultimate goal at Howard’s is to always deliver an exceptional customer experience with all of our customers and foster a long lasting relationship as being part of the Cleveland community for over 35th years. I wanted to bring to your attention that I have left *** a voicemail today and look forward to hearing from her soon. Again, thank you and hope you have an amazing day! Kind Regards,Mark ** ***
*** *** ***Howards Jewelry CenterPearl RoadParma Hts, OH 44130(***
***
I am rejecting this response because: The business response makes no legitimate responseThey have MISMATCHED me continuouslyThe business totally ignores what is written in my profile and claim they provided me with matches when I was presented with MISMATHCESI have expressed to *** last Friday when she called me from Capital City MatchmakersRefund half of the money which the business has taken from me, is the ONLY acceptable response. If they don't they are admitting they are extortionists. I am not the first one to complain, this business has very bad reviews
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but do have some concernsOne is this, I understand they need to inspect the rings, of course, but for what? The ring is not perfectly round at the bottom where it was sized It's also apparent that there is still a question whether or not I will get a full refund, I still am not comfortable with that, but I will agree with the conditions as stated, and will expect a full refund upon returning the ringsI'm not happy with one thing, the assumption that a customer can cause damage like that no, a vendor can to a person's trust in humanity.
Regards,
*** ***
Response:Please refer to our response to *** *** complaint (ID number ***):Our company takes pride in putting our clients firstWe have many single senior citizens enrolled in our program and it is very important for us to assist them in achieving their relationship goals.*** ***
was offered a trial program along with a discount that was more than half of what our base level membership costsAs we do with every client that enrolls, *** *** was provided her contract including the terms of our service and a packet with multiple pieces of information regarding her membership and our matching processWe also have a full staff of Professional Matchmakers and management employed six days a week to assist our clients at any time.As our Membership Guarantee states, every client is entitled to a minimum of one introduction for every month of matchmaking time purchased*** *** is guaranteed a minimum of four introductionsAs covered in our contract, an introduction is made when both parties approve the match offered by the matchmakerAt this point in her membership, *** *** has received two introductions. *** *** enrolled on June 20, After our administrative team completed her background check, our matchmaking team offered her a match on June She declined due to him being bald and CatholicOn June 27, she approved her first matchShe provided feedback on July 1, informing us that he was a gentleman, very nice but not active at all and not active in churchShe went into detail about how important this was for her and that she wanted to "avoid another horrible date".*** *** was contacted about a match on August 12 but he became unavailableShe accepted her second match on August This match was four years younger, very active, lived in her same small town and a strong ChristianOn August 1, she informed us that she would be meeting him because she knew him from ***. Her Matchmaker and our staff has explained to *** *** numerous times that we are working diligently on her behalf to find a suitable match that shares her Christian faith, is active and healthy as well as the numerous other areas of compatibility that we match onAt this time, *** ***'s account is not eligible for a refund or cancellationOn October 7, we reached out to review her most recent matchWe would like the chance to work with *** *** to improve her experience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are eager to resolve Ms***'s concernsWhen she suspended her service on June 4, 2015, we were not sent any documentation regarding a disabilityHowever, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possible.In a conversation had between Ms*** and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the *** *** *** We will have the manager contact her to ensure that we are moving forward appropriately
I am rejecting this response because I have a copy of their contract and it clearly states up to six months not four. The contract also states if the member has a disability and able to provide a written verification from their doctor, it shall be presented to the company. I had shingles on the left side of my face and my doctor did write a letter stating this for my job. I was not given the opportunity to present this documentation. I received a call from one of their representatives approximately a week ago who would not let me speak to a manager regarding a refund. This is not been good business practice on their part and there were red flags from the beginning. Revdex.com please keep the complaint on file
This business message was received by Revdex.com's staff member ** via phone.Mark Ssaid he spoke with the consumer yesterday and came to the agreement of issuing the consumer a full refundMark said he learned that the credit card has been cancelled that the jewelry purchase was made on, so he reached out to his accounting department to determine how the refund would need to be processed.Mark said he left a voicemail message yesterday for the consumer advising the refund will need to be processed at the store in which the consumer made the purchaseMark said he has arranged for the consumer to receive a refund checkMark also stated he feels this matter has been resolved.Mark said he is now awaiting a return call from the consumer in follow up to his voicemail message
I will send Ms*** a cancellation and release form to cancel the remainder of her membership and remaining balance due. Upon her return of the signed release we will cancel her balance due as requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe ring has already been shipped back and once my jeweler ships it back and invoices me I will be happy to send them the paperwork
Regards,
*** ***
This business response was received by Revdex.com via email.Good afternoon ***Thank you very much for taking my call today and allowing me an opportunity to discuss *** *** complaintAs stated during our conversation I would like to have the opportunity to meet with *** and attempt
to come to a resolution that would satisfy and ultimately make *** happyOur ultimate goal at Howard’s is to always deliver an exceptional customer experience with all of our customers and foster a long lasting relationship as being part of the Cleveland community for over 35th years. I wanted to bring to your attention that I have left *** a voicemail today and look forward to hearing from her soon. Again, thank you and hope you have an amazing day! Kind Regards,Mark ** ***
*** *** ***Howards Jewelry CenterPearl RoadParma Hts, OH 44130(***
***
I am rejecting this response because: The business response makes no legitimate responseThey have MISMATCHED me continuouslyThe business totally ignores what is written in my profile and claim they provided me with matches when I was presented with MISMATHCESI have expressed to *** last Friday when she called me from Capital City MatchmakersRefund half of the money which the business has taken from me, is the ONLY acceptable response. If they don't they are admitting they are extortionists. I am not the first one to complain, this business has very bad reviews
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but do have some concernsOne is this, I understand they need to inspect the rings, of course, but for what? The ring is not perfectly round at the bottom where it was sized It's also apparent that there is still a question whether or not I will get a full refund, I still am not comfortable with that, but I will agree with the conditions as stated, and will expect a full refund upon returning the ringsI'm not happy with one thing, the assumption that a customer can cause damage like that no, a vendor can to a person's trust in humanity.
Regards,
*** ***
Response:Please refer to our response to *** *** complaint (ID number ***):Our company takes pride in putting our clients firstWe have many single senior citizens enrolled in our program and it is very important for us to assist them in achieving their relationship goals.*** ***
was offered a trial program along with a discount that was more than half of what our base level membership costsAs we do with every client that enrolls, *** *** was provided her contract including the terms of our service and a packet with multiple pieces of information regarding her membership and our matching processWe also have a full staff of Professional Matchmakers and management employed six days a week to assist our clients at any time.As our Membership Guarantee states, every client is entitled to a minimum of one introduction for every month of matchmaking time purchased*** *** is guaranteed a minimum of four introductionsAs covered in our contract, an introduction is made when both parties approve the match offered by the matchmakerAt this point in her membership, *** *** has received two introductions. *** *** enrolled on June 20, After our administrative team completed her background check, our matchmaking team offered her a match on June She declined due to him being bald and CatholicOn June 27, she approved her first matchShe provided feedback on July 1, informing us that he was a gentleman, very nice but not active at all and not active in churchShe went into detail about how important this was for her and that she wanted to "avoid another horrible date".*** *** was contacted about a match on August 12 but he became unavailableShe accepted her second match on August This match was four years younger, very active, lived in her same small town and a strong ChristianOn August 1, she informed us that she would be meeting him because she knew him from ***. Her Matchmaker and our staff has explained to *** *** numerous times that we are working diligently on her behalf to find a suitable match that shares her Christian faith, is active and healthy as well as the numerous other areas of compatibility that we match onAt this time, *** ***'s account is not eligible for a refund or cancellationOn October 7, we reached out to review her most recent matchWe would like the chance to work with *** *** to improve her experience
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We are eager to resolve Ms***'s concernsWhen she suspended her service on June 4, 2015, we were not sent any documentation regarding a disabilityHowever, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possible.In a conversation had between Ms*** and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the *** *** *** We will have the manager contact her to ensure that we are moving forward appropriately
I am rejecting this response because I have a copy of their contract and it clearly states up to six months not four. The contract also states if the member has a disability and able to provide a written verification from their doctor, it shall be presented to the company. I had shingles on the left side of my face and my doctor did write a letter stating this for my job. I was not given the opportunity to present this documentation. I received a call from one of their representatives approximately a week ago who would not let me speak to a manager regarding a refund. This is not been good business practice on their part and there were red flags from the beginning. Revdex.com please keep the complaint on file
This business message was received by Revdex.com's staff member ** via phone.Mark Ssaid he spoke with the consumer yesterday and came to the agreement of issuing the consumer a full refundMark said he learned that the credit card has been cancelled that the jewelry purchase was made on, so he reached out to his accounting department to determine how the refund would need to be processed.Mark said he left a voicemail message yesterday for the consumer advising the refund will need to be processed at the store in which the consumer made the purchaseMark said he has arranged for the consumer to receive a refund checkMark also stated he feels this matter has been resolved.Mark said he is now awaiting a return call from the consumer in follow up to his voicemail message
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I will send Ms*** a cancellation and release form to cancel the remainder of her membership and remaining balance due. Upon her return of the signed release we will cancel her balance due as requested