Hoyt Construction, Inc.

Re: #*** * *** *** I am writing in reply to the consumer complaint filed by *** ***. I referred Ms***’s complaint about the unsubscribed delivery of the Sunday Extra product to Michelle H***, the Circulation Regional Operations Manager for the Pittsburgh
Post-Gazette in her area. I have been assured that MsH*** has addressed Ms***’s concerns with the independent contractor in her area. The independent contractor was informed by MsH*** to cease all deliveries of the Sunday Extra product to 5** *** *** *** immediately. The independent contractor has assured MsH*** that no further editions will be delivered to Ms.*** **’s home. I apologize for the inconvenience to Ms*** and the delay in the independent contractor honoring her previous requests If you need further assistance please feel free to contact me at ###-###-#### Thank you, *** *** Pittsburgh Post-Gazette Manager of Audience Interaction

Revdex.com:
I have reviewed the response made by the PG in reference to complaint ID ***While I disagree with almost all of its content, I find the resolution of a $refund and a free six month subscription to be acceptable.
Regards,
*** ***

Revdex.com:Thank you for your help!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Re: #*** * *** ***I am writing in reply to the consumer complaint filed by *** ***. The customer service representative Mr*** spoke with on January 14, changed his subscription account to a Sunday only frequency. I have since refunded the difference in
subscription payments totaling $20.20.The telemarketing firm he spoke with in June was notified of his request to no longer be contacted concerning upgrading his delivery frequency. If you need further assistance please feel free to contact me at ###-###-####Thank you,Mary S*Pittsburgh Post-GazetteManager of Audience Interaction

Thanks. January 27, 2016Re: #*** * *** ***I am writing in reply to the consumer complaint filed by *** ***. I consulted with Michelle H*** concerning Ms***’s reoccurring complaint about the unsubscribed delivery of the Sunday Extra product to her home. Ms
H*** contacted Ms*** to discuss her complaint. Ms*** was reassured that the additional steps that have been taken should eliminate any further deliveries. MsH*** provided Ms*** with her direct telephone number should she need any further assistance in the future. If you need further assistance please feel free to contact me at ###-###-####Thank you,Mary S*Pittsburgh Post-GazetteManager of Audience Interaction

Re: #***-*** * ***I am writing in reply to the consumer complaint filed by *** * ***I have notified the independent contractor in her area to cease all deliveries of the Pittsburgh Post-Gazette product to *** *** *** *** immediately.The copies were free samples provided by the
independent contractor in her area in an attempt to secure her as a customer.I apologize for the inconvenience to Ms***.If you need further assistance please feel free to contact me at ###-###-####.Thank you,Mary S*** Pittsburgh Post-Gazette Manager of Audience Interaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To date, not a single inbound call has been made to me - business days, and no response to the request...more importantly, the information is incorrect: the suscription had not been delivered since March of 2017, which is different from the facts the business listed in the complaint. More interesting is the fact that the independent contractor's information never comes up...wow: protect the ones that are hurting the business relationship? How insane! Either way, I need compensated for nearly the whole year of now....and they said they can verify the last time delivery occured, so if they choose not to, please allow me to ask for a refund back until the time they can prove I got that newspaper
Regards,
*** ***

Re: #*** * *** ***I am writing in regards to the complaint filed by *** ***. I am sorry to see that Mr*** has cancelled his subscription The subscription policies he refers to in his complaint were reflected on the renewal invoice that was sent to him on July 17,
2016, prior to his payment on July 26, 2016. The letter that was delivered by his carrier on Thursday, July 28, was the second notification of a these policies. The policies are also stated on our website: www.post-gazette.com Mr*** will receive a full refund of $back to the MasterCard that was charged. Hopefully in time, he will change his mind and choose to resubscribe If you need further assistance please feel free to contact me at ###-###-#### Thank you, Mary S*Pittsburgh Post-GazetteManager of Audience Interaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though the explanation of the mistake does not explain why I received papers in error for over a monthThis was not a one time mistakePlease communicate that to the businessBut as long as delivery stops, I am satisfied, however that occurs.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
so then it is acceptable to provide no information to your customer, hold their money for as long as you desire, then refund it only when your customer complains? If you are unwilling to disclose secret business practices, why not disclose the name of the independent contractor you continue to hide behind so that they can answer questions?
Regards,
*** ***

Re: #*** * *** ***
*I am writing in regards to the complaint filed by *** ***. An independent contractor services the area in which Mr*** resides. I referred his complaint about the continuation and sporadic delivery of the Sunday Extra product
to Bernie D***, Regional Operations Manager for his area. The independent contractor was previously informed by MrD*** to cease all deliveries of the Sunday Extra product to *** *** *** *** *** immediately. No further editions should have been delivered sinceI apologize for the inconvenience to Mr***I apologize that the response to this complaint was not submitted sooner. If further assistance is needed, please feel free to contact me at ###-###-#### or MrD*** directly at ###-###-####. Thank you,Mary S*Pittsburgh Post-GazetteManager of Audience Interaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I initially received the response via the Revdex.com website, I thought that the matter had indeed been resolved; for a couple of weeks, the unwanted newspapers were no longer being thrown on our front lawn.  Unfortunately, this morning, I looked outside, and we had again been the recipients of this unwanted delivery.  It appears that the Revdex.com complaint ensured only a temporary halting of the delivery, and the Post-Gazette's Sunday Edition delivery personnel are again delivering this to my residence, despite my many complaints to have it cease.  Thank you very much.
Regards,
[redacted]

Re:  #[redacted] – [redacted]:I am writing in response to the consumer complaint filed by [redacted].  I apologize that the newspaper is not being delivered to Mr. [redacted]’s desired location and that it is getting damaged by the weather. The carrier is an...

independent contractor that distributes the Post-Gazette newspaper in his area.  Mr. [redacted]’s concerns have been relayed to the carrier.  Again, I apologize about the delivery issues Mr. [redacted] has experienced.  A service specialist will follow up with him directly to check on the service. If you need further assistance please feel free to contact me at ###-###-####.Thank You,[redacted]Manager of Audience Interaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is OK by me. It was a big part my fault for not reading the outrageous and possibly illegal terms. Who would have thought they would have come up with such unbelievably underhanded terms.  These terms amount to unfair business practices.Vacation Policy: I remember as a kid getting milk delivered to the house. What if they used the same policy, I could either pay for milk I did not get, or get 14 gallons of two week old milk when I got back.  The argument would be that the milk has a shelf life and would be out of date when I return. Very true, but guess what happens to old news, the same thing.More Than 14 days of Vacation: Nothing was mentioned about vacations lasting longer than 14 days. No mention of what happens if I have a long vacation. I have to assume that the policy remains the same, so I could have 14-60 or more papers dropped at my door when I return. Price Raises Without Notification: It is the companies obligation to let their customers know if and when the price has changed. Changing the Terms of the Contract: We had a contract for X amount of weeks of paper for a given price. By changing the price and shortening the contract to reflect the extra cost, they are breaking the contract. Changing the terms of the contract with no obligation to inform the customer.Two Non-print Days: Hope that you are not charging for those papers, or not extending the contract to make up for those days. I have a feeling that is not happening.Charging extra for certain papers: Some papers delivered during my term would cost extra if you do not have a 7 day contract. I had a 5 day contract (which, by the way was not directly mentioned under this part of the terms). I contracted for 5 papers a week for a year, and expected to have to pay for special papers if they were published on the off to days. But I never thought that I would have to pay extra for some papers delivered under our contracted days.
Regards,
[redacted]

Re:  #[redacted]   I am writing in reply to the complaint filed by [redacted]  A refund in the amount of $0.50 for the subscription she cancelled in 2015 was credited to her credit card ending in [redacted]  I apologize that the response to this...

complaint was not submitted sooner.  If further assistance is needed, please feel free to contact me at ###-###-####. Thank you, Mary S[redacted] Post-Gazette Manager of Audience Interaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.comSuite 200 400Holiday DrivePittsburgh, Pa. 15220Re: #11981328The Pittsburgh Post Gazette response to my complaint was typical double talk. They eliminate a 30 plus year policy and they tell me it's better for me! They never addressed why they discontinued giving a credit for vacation holds.The vacation pack they mention is of no benefit to me and I am not interested in receiving seven day or older newspapers when I return.In their response they said giving me a credit was a courtesy to me. I don"t feel giving a credit for something I did not receive is a courtesy. It’s what is owed to me!In conclusion, they failed to address my original complaint. How can they charge me, the subscriber, for a newspaper I did not receive?Sincerely, [redacted]

Re: #[redacted]
I am writing in regards to the complaint filed by [redacted]. Mr. [redacted] pays for his subscription through the Post-Gazette’s EZ Pay program. The payment is charged automatically to the credit card on file in his subscription account.As of March 1, 2016,...

subscription rates changed. Subscribers in the EZ Pay program were notified via a letter sent through the US Mail. The difference in the subscription charges is due to this rate change.Mr. [redacted] has contacted the Post-Gazette customer service center in addition to filing this complaint. The customer service representative he spoke with on November 1st applied a discount to his subscription account. Future EZ Pay renewals will be at a discounted rate.I have refunded $13.00 to Mr. [redacted]. This is the difference between the amount he was charged on October 30, 2016 and the new discount rate.Mr. [redacted] should be advised though, that although there are no plans to do so at this time, this discounted rate is subject to change in the future. Should the rate change, he will be notified via a letter sent through the US Mail.If you need further assistance please feel free to contact me at ###-###-####.Thank you,Mary S[redacted] Pittsburgh Post-Gazette Manager of Audience Interaction  Thanks.