Hoyt Construction, Inc.

Re: #[redacted] [redacted]I am writing in regards to the complaint filed by [redacted]. The credit card charge of $129.48 was for the digital subscription Mr. [redacted] initiated on April, 2011.His annual renewal date had been in July since 2014. The payment amount of $129.48 has also not changed....

It was $129.48 in 2014 and $129.48 in 2015.Mr, [redacted] disputed the July 2015 charge of $129.48 with his credit card company. The subscription account was active when his credit card company removed the payment credit of $129.48 from the Post-Gazette. There was not enough credit in his account to cover the refund of $129.48. This chargeback reverted the account to an arrears status. This difference left a balance owed in his subscription account.Since Mr. [redacted]’s subscription account was set up in 2011 for automatic renewals using his credit card; when the account went into the arrears status, a charge was made to his credit card to bring the account current. This is the payment from July 22, 2015 that Mr. [redacted] mentions in his complaint. The Post-Gazette did not also charge him on July 23, 2015.The Post-Gazette did refund the July 22, 2015 payment to Mr. [redacted]'s credit card; however, a second dispute from his credit card company was received after the refund was issued. Mr. [redacted]’s credit card company removed the payment credit of $129.48 from the July 22, 2015 payment from his subscription account. The subscription account was still active and once again reverted to an arrears status.There was not enough credit in his account to cover the second chargeback of $129.48. This difference left a balance owed in his subscription account.Since Mr. [redacted]’s subscription account was still active and still set up for automatic renewals using his credit card, a charge was made to his credit card to bring the account current. This is the payment, on August 10, 2015 that Mr. [redacted] mentions in his complaint.Mr. [redacted]’s account is not currently active. His credit card company has since reversed its decision of the second chargeback and credited the Post-Gazette back for the August 5, 2015 payment. There is a credit balance of $129.48 in his account.The Post-Gazette can either refund this credit back to Mr. [redacted]’s credit card or restart the subscription account. !t is Mr. [redacted]’s choice.If you need further assistance please feel free to contact me at ###-###-####.Thank you,Mary S[redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Re: #[redacted]l am writing in regards to the complaint filed by [redacted]. The credit card charge of $56.32 has been refunded. The Post-Gazette refunded $9.75 on August 4, 2015 and the credit card company credited the customer $46.60 on September 30, 2015.if you need further assistance...

please feel free to contact me at ###-###-####.Thank you,Mary S[redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Re:  #[redacted] – [redacted] [redacted]I am writing in reply to the consumer complaint filed by [redacted].  I apologize that her delivery service was discontinued due to a billing issue.  A billing invoice was sent to Ms. [redacted] on May 3, 2016.  We thank her for remitting...

the payment.  Ms. [redacted]s account is closed and reflects a zero balance.   If you need further assistance please feel free to contact me at 412-263-3787.   Thank you,  Mary ScafedePittsburgh Post-GazetteManager of Audience Interaction