Hoyt Construction, Inc.

Re: #[redacted]I am writing in regards to the complaint filed by [redacted]. Ms. [redacted] was contacted by a telemarketing company concerning ordering a subscription to the Post Gazette. Strict guidelines are provided to these companies pertaining to subscription specifics. Ms....

[redacted] was sold a subscription offer for seven day home delivery at a prepaid cost of $20.00 for the first 8 week term.Since renewal rates may vary, as stated on the Post-Gazette’s website and billing notices, telemarketers are instructed to not relay rates during sales.I apologize for any incorrect information provided by the telemarketing company representative during the sales call. I have refunded $11.05 to Ms. [redacted]. This is the difference between the renewal rate she stated in the complaint and what she was charged for her subscription renewal on July 12, 2016.In regards to her settlement request of proper ongoing billing, future renewal rates will not reflect $3.10 a week. Promotional rates are only valid for one term. Her current term expires on December 29, 2016. Any continuation of the subscription will be with her understanding that the renewal rate reflected on her subscription invoice is the prevailing rate.If you need further assistance please feel free to contact me at ###-###-####.Thank you,Mary S[redacted] Pittsburgh Post-GazetteManager of Audience Interaction  Thanks.

Re: #[redacted]l am writing in regards to the complaint filed by [redacted]. The credit card charge of $56.32 has been refunded. The Post-Gazette refunded $9.75 on August 4, 2015 and the credit card company credited the customer $46.60 on September 30, 2015.if you need further assistance...

please feel free to contact me at ###-###-####.Thank you,Mary S[redacted] Pittsburgh Post-Gazette Manager of Audience Interaction

Re:  #[redacted] – [redacted] [redacted]I am writing in reply to the consumer complaint filed by [redacted].  I apologize that her delivery service was discontinued due to a billing issue.  A billing invoice was sent to Ms. [redacted] on May 3, 2016.  We thank her for remitting...

the payment.  Ms. [redacted]s account is closed and reflects a zero balance.   If you need further assistance please feel free to contact me at 412-263-3787.   Thank you,  Mary ScafedePittsburgh Post-GazetteManager of Audience Interaction