H&R Block

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,I just want to go over some things with this companyNumber one as far as me not getting the first cleanup done , I had to wait for a check for weeks in order to do that clean up and subsequently I had another back up therefore I was not neglecting to get my basement cleaned up I was waiting for money, secondly I was never told half had to be put down so that’s a lieAlso I signed to have service done and it is not marlings business as to when I had clean up the first time my sewer backed up down the point is I needed it done and Because it took weeks to get the first claim processed with insurance I was not claiming another since the damage had not gotten worse and I do not see how it is there concern how I use my claims If the company wants to get Technical it was not 3months that I waited to get an initial cleanup it was which is how long insurance took to give me the claim money then had another back up,either way it needed to be done that is not their concern as to how I paid and how long it took, they had a job to to and did a terrible jobI tipped the men dollars each not that is a lie and they had to to leave me house for over an hour because of their faulty trucks and equipment As for my cats using the litter that is none of their business and had nothing to do with them leaving feces in my floor and wall and I was under the understanding they took away any soiled things from my house as part of their job, which they still left soiled things in my houseI didn’t know they were doing me a favorI don’t know why the when *** came to my house it was not my fault that it was off I did not turn it offWhat moisturizer reading did he do ? I saw none and they never called to get the equipment Until Monday Also *** did not call me Friday when pickup was due he called me Saturday because I made a complaint, *** stated and I quote they would pick up the equipment Friday and never did. I’m sorry I work full time nights and missed the call and it was over them cleaning up the mess they leftI can provide proof of that, instead they left the equipment until the following weekWhen their technician came to my house for pickup I was told by alsonso I would get a final bill and customer satisfaction which I was accused of refusing to sign which I never got the paper at that timeIn fact I was told by their employee the job was done terribly and not to sign anything I should get money refunded from a incomplete jobHe was seem disgusted by the faulty work that had been doneI had to call the next day to get the the final bill because the only bill I got was a verbal one, nothing in writing but they went ahead and charged meI never received a call back from the owner still and it’s January 19th? Is he still gone from the office? For them to throw the tip I gave and my cats using the litter box in my face is horrible and is unprofessionalI can’t believe that is how this company worksThey did leave feces on the floor and wall which was confirmed by their staff member and by the way the second technician that came out reported to me the equipment in my house was broken and unacceptable to have sitting around for waiting for marlings to pick it upWhich should have been down Friday , I got no call until the next week This is poor business I never got a final bill until I called and even then it stated water damage cleanup which was not what was done and the company is unprofessional to say they did me a favor by removing soiled items when that is there job I had to wait for them to get equipment that worked so to hear I got a deal is really a bunch of liesI want the problem solved I also never received a new invoice that they supposedly said they updated? Bottom line I have pictures I the work the did, much of what they are saying is a lie and I received no bill they just charged meI’m not slandering anything it’s poor business practice and they are being very unprofessional by not even allowing me to speak to the boss about what happened If I was a man would this happen? I doubt it, they took their money and I can call insurance to voice my complaints and show picture of the terrible work they did if they want?Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The above paragraph is from the Revdex.com on my behalfbut I wanted to clarify my history with Price Self Storage is at the *** *** ** *** location - the same location my car is currently stored at with you. I have never rented or interacted with any other Price Self Storage locationI made a mistake calling my past and present "National Boulevard." Thank you for putting in writing what *** verbally stated on the phone yesterday regarding the next months rentBecause I have been with you before I am well aware of the rent changes from one month to the nextbecause I only rent months at a time I have always known exactly what my rent will be for all monthsI will hold you to what you have stated hereThank you for your quick responseI am sorry it got to this place - Really, I tried hard not to land hereCalling and writingIt is *** that owns why this is here
Regards,
*** ***

During Mr*** visit, we took care of his oil change and in no way altered or tampered with his gear shift assemblyHis specific vehicle has a known problem with the gear shift mechanism breaking due to plastics used by the manufacturerMr*** vehicle left our shop functioning properly,
however when he went through the carwash, the gearshift assembly broke due to the vehicle being shifted into reverse and park in order to position the vehicle on the switch pad that starts the wash. *** ***, the General Manager of our facility was able to get the vehicle out of the carwash and proceeded to explain what happened and gave Mr*** an estimate to replace the broken partThis was a dealer itemMr*** was not happy with the price because he believed that we should have been held responsible to cover the repairGiven the situation, we were clearly not responsible, however we are here to help our customers in the best way we can that is fair so we offered for him to go to the dealer and buy the part himself which would save him the markup we have to charge on the part*** also discounted the labor to install the partWe believe this was a fair solution for all parties Mr*** paid for the labor to install after buying his own partTo date (6/20/2015), this matter has been resolved. *** ***

Initial Business Response /* (1000, 6, 2016/02/26) */
Feb23,
Revdex.com
If the young man has a problem with a gold coin or bar, it is between him and the dealer where it was purchasedGold is impervious to all elementsI asked permission to test the bar for purity before I put 22k acid on
the bar I then advised him to sell it back to the dealer where it was purchased
Sincerely
*** E ***
PS If the bar hadn't been cracked out of the plastic capsule and taped back together with the sealed assay certificate it wouldn't have been suspect
Providing the price of gold is the same as when I sold once of gold I will gladly offer a buy back of $less than the sale price
Initial Consumer Rebuttal /* (3000, 8, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** used JSP 22k gold tester to test my gold barThe common and accepted method to test gold (not to mention the procedure included in the instructions that likely came with his bottle of JSP gold tester) is to scratch some of the gold on to a testing stone and drop the tester liquid on to those shavingsNOT to drop the liquid directly onto the gold bar itself, the way *** did to mineI did not know how to test gold at the time of this incident, and trusted *** expertise on the matterHe proceeded to improperly test my gold and ruin my gold barAlso, I have a picture of the bar and the bottle of liquid he used taken inside his shop minutes after he damaged my gold bar that I would be happy to show any interested partiesThanks
Final Business Response /* (4000, 14, 2016/03/14) */
March 10,
To Whom It May Concern:
I have been a professional numismatist and bullion dealer since This has been the most absurd situation I have ever been involved inI did not sell the gold bar nor did I buy the gold barIf the young man was gullible enough to sell a ozgold for $how is that any fault of mine?
Thank You
*** E ***
P.SThere is no way in *** you can ruin a oz gold bar, coin or any form of goldAlso, if I had ever done anything dishonest or unscrupulous I would not be a life member to the above leading numismatic organizations
Final Consumer Response /* (4200, 16, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FANCY LETTERHEAD
Fancy greeting,
Nothing Mr*** has said excuses what he did to my gold bar that dayI incurred an actual monetary loss that was directly related to what Mr*** did to my gold barTo bad a membership to that numismatic organization doesn't require *** to take responsibility for his actions
Thanks,
*** R***
P.SI would also take a check in the amount of $

Mr***, I am the owner of Express Oil Change & Tire Engineers and President of Ehrlich Ventures, LLCI am representing my company regarding Irma ***’s case. After Ms*** visit on 7/she took her vehicle to a body shop in Round Rock to have work done on her Rav
This happened between 7/and 8/On her way home from the body shop which was the week of the 14th of August, her car died coming to a stopShe had her Ravtowed to *** *** in Jonestown to have it diagnosedWhile it was there for a few days, they had taken off the oil filter canister housing and replaced the filter with a car quest oil filter (part# R84047) which they claimed they never didWe do not carry those filtersWe also verified that this particular filter was purchased by *** *** from ***’s Auto supply in Jonestown while her vehicle was in their possessionBefore I go further, this statement is at the bottom of every receipt, including the ones Ms*** received from us: IN THE EVENT OF A PROBLEM AFTER A SERVICE OF ANY KIND, EXPRESS OIL CHANGE MUST BE NOTIFIED AND ALLOWED TO CHECK THE VEHICLE BEFORE ANY REPAIRS ARE MADE, ANY OTHER ACTION SHALL VOID ANY WARRANTIES WHETHER WIRTTEN OR IMPLIED.-------OIL WARNING!----IF YOUR OIL WARNING LIGHT COMES ON OR YOUR GAUGE LOSES PRESSURE STOP YOUR VEHICLE IMMEDIATELY!----NEVER OPERATE YOUR ENGINE WHEN THE OIL WARNING LIGHT IS ON! DOING SO MAY VOID WARRANTY!*** *** had already started working on Ms***s Ravdays before contacting usWhen we had the vehicle towed to us, the oil filter (not our filter) was off of the car and a sign was taped to the car saying “no oil in the vehicleDo not start”We immediately checked the oil level and it was fullIn addition, there was not a drop of oil on the undercarriage of the vehicle indicating that there was not a previous leakWe showed this to Ms*** in personWe also showed her the surveillance footage of us checking the oil levelThe vehicle was not leaking when it left our facility on 7/Once we got it from ***, the oil filter housing was damaged and because of that It now leaksWe notified the customer of this and explained to her that she should not drive her vehicle due to the leakAfter having to jump start the vehicle due to a dead battery, which we believe to be the cause of her Ravdying at a stop, it never made any noise and was operating normally minus the oil filter housing leakShe picked up her vehicle at around 5:PM after we installed a battery she brought to us on August 22ndIf she decided to keep driving the vehicle and caused damaged to it, it is due to negligence on her behalf.Because of these reasons, we will not be held responsible for the damages incurred and subsequent repairs she had performed at *** ***. I consider this issue closed and ask that your client cease any further harassment in regard to case #***; vehicle in reference: Toyota Rav(Vehicle ID: ***).Sincerely,*** ***

The following is our response to the “customer service issues” complaint of *** * *** . ***’s, Incwas contacted by the customer on Wednesday, December 27, on or about 10:00am for emergency sewage removal. Raw sewage backed up into the customer’s basement bathroom as well
as an unfinished area of the basement. Estimator and Acting Operation’s Manager, *** *** arrived at the residence at approximately 11:30am. Mr*** was advised by Ms*** that approximately three months prior to this occurrence she had a sewage backup. Ms*** filed a claim with her homeowner’s insurance carrier and was paid directly for the claim. Ms*** failed to hire a certified mitigation company to clean the affected areas of the wasteMr*** assessed the damage and provided Ms*** with an estimate to mitigate the second sewage loss. She stated that she would not be contacting her insurance provider to file a claim for the second occurrence. ***’s procedure for payment when not being directly billed to the insurance carrier is a deposit of 50% prior to rendering services. As ***’s Administrative Offices were closed from December 25th through January 1st, Mr*** advised the customer that if she provided a payment guarantee in the form of a credit card number, he would waive the deposit which was $747.27. The customer also digitally signed a work authorization which specifically states that the customer agrees to the work to be performed in their home and the responsibility of paymentA brief time later a two man crew arrived at the residence and performed the emergency sewage removal service. The technicians as a courtesy to the customer, removed some debris from the premises which was not charged to the homeownerDrying equipment was set up and operating. The proposed drying time was three continual days The customer was very satisfied with the work that the crew performed. She provided each man with a $tip. Mr*** returned to the residence the following day to obtain moisture readings and inspect the affected areas. The homeowner was concerned about her cats not being able to (presumably use the litter box) in the basement area. Mr*** found that the drying equipment was turned off. He proceeded to make some adjustments and turned the equipment back on. He advised Ms*** that the equipment needed to remain on to complete the drying cycle. He also advised that if the structure was dry (according to industry standards) and if he had a crew he would schedule a pick up for Friday, December 29th; otherwise, equipment pick up would be Monday, January 1st. Mr*** made two separate attempts to reach Ms*** on Friday, December 29th via phone. His calls remained unanswered. Ms*** eventually returned a call and verbalized complaints about the job performed. She made mention of mold and feces on the wall in her registered complaint with the Revdex.com. There was no mold on the painted concrete wall. What she believed to be mold and feces was actually water stains which more than likely occurred with her first untreated sewage loss. As it is ***’s mission to exceed customer expectations, Mr*** agreed to send a crew back to the residence on Tuesday, January 2nd to provide additional services which included a second sanitization and antimicrobial application as well as further personal contents debris removal. None of these additional services were charged to the customer. Drying equipment was also picked up at this time. Ms*** then proceeded to submit a form on the Marling’s website requesting a copy of her bill. The website form was forwarded to the Office Administrator. Ms*** then phoned the office for her bill where she was advised that due to the holiday and the onslaught of emergency water jobs resulting from the freezing weather conditions, her bill would be delayed. She was not satisfied with this response then demanded to speak with the owner of the company. Mr*** was not in the office building at that time. Ms*** then threatened to file a complaint with the Revdex.com. Given the stated facts, we feel the customer complaint is unjust and simply a slanderous attack. We have always attempted to not only treat our customers fairly and with respect but to provide excellent service in accordance with industry standards and practices. As Ms***’s service should have been billed out at nearly $2500, we have created a new invoice showing the additional services that were credited to her account. As Ms***’s intent was to receive a reduction in her bill, we believe that we have satisfied that request and will be happy to provide her with a copy of the revised invoice***’s cannot change the fact that we were unable to provide Ms*** with invoicing paperwork when she demanded. For this we can only extend our apologiesWe were working “round the clock” to assist many businesses and homeowners with frozen pipe water damages. We recognize that she was eager to receive her invoice and appreciate prompt paymentIn conclusion we stand firm that we performed our duties and responsibilities in accordance with industry standards. We made several concessions for this customer and we are very disturbed that we are defending ourselves with this rebuttal

I do not believe this client *** * *** was in my office on April 4th 2015! I am Whitefish Montana and I have no client in my data base with that namePlease ask which office he actually went to!
Thank your

Complaint: ***
I am rejecting this response because: when I spoke with Mr Jimenez about two weeks ago he said he'd come by my home on Monday, Aug 3, to discuss details of the repair work that needs to be done He hasn't come by nor has he called My fence still needs to be fixed
Regards,
*** ***

I responded to the complaint the minute it was sent to me. We have sent letters to all customer affected by the flood which was caused by another tenant. We have asked all customers with damage to take pictures and gather together an inventory list of the items and $$ amounts of the
damage. This should be submitted to our manager, *** and once the package is together it will get forwarded to me (***) at the Corporate office. This flood affected customers and has been submitted to our attorney. Once we know the loss to our tenants this will be submitted to the customer's attorney for further discussionI understand that this tenant lives on the East Coast and our intention is not to make this process more difficult but we are doing everything we can to get this matter resolved.If the tenant has not submitted pictures and inventory list please do so immediately. *** ***VP of Finance & Operations

Complaint: [redacted]
I am rejecting this response because:I did speak with gmc service because I have to get my car recall part done  and they said it was uncommon for the gear shift to break however there is a plastic part like the mechanic said that could wear out but the standing on  my car .The representative at gmc said someone was looking for something! I still have an issue with the guy pulling underneath my car that was never addressed and thus is why I feel like the shop still had something to do with car part. I was spoken unkind  to when the Revdex.com email was received I had no choice but to get part I'm from put of town I can't get my car that doesn't move to another shop it would've cost double the price express oil change said! So I had to buy parts and hope they would repair my car to 100% standard after being told I really don't want to work on your car because I falsely reported the business. 
Regards,
[redacted]

In responded to complaint number [redacted].First of all I want to make it clear that [redacted] canceled the contract. The driveway and the fence were completed. When I went to [redacted] / [redacted] for a progress payment they refused the payment. The reason for the delay of the project t was due...

to bad weather. All the work was being done outside at the time. I did ask [redacted] / [redacted] if I could continue painting the interior of the house but they defused. [redacted] / [redacted] canceled the contract and now they are saying I owe them money. The contract amount was $25,690.00 AND the amount paid to me was $18,750.80. The balance of the contract was $6,849.20 which was never given to me by [redacted] / [redacted]. They signed a contract stating if they canceled the contract I would receive 15% of the contract total. [redacted] / [redacted] owe me $3,840.00 for canceling the contract. No contractor in there right mind would agree to pay money back (refund) that they never received. I requested that [redacted] / [redacted] pay me my 15% contract cancellation fee. I'm giving them 30 days for payment to be paid in full. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, some if not all of the things claimed in this response were false. I was NEVER offered any courses from the company rather was charged over $1000 in fees and harassed.The apparent "partial payment" they extended was false. They told me one price on the phone and when I came to pay told me another. When I tried to pay the remaining balance in person on my credit card they refused and said they would only take cash. They do not have an ATM on premises. They did not extend a corset to have my items removed from auction before either. I paid over $400 in fees and BY LAW they were forced to remove my unit from auction. They did NOT delay our access as my correspondence with concerns to security were in regards to knowing if my unit had been secured for the past 7 months. I had send signed documentation allowing access to my unit by my representative at 755am which had been confirmed by the RM. The office then delayed claiming they needed the ok from me to allow him access to my unit which I reconfirmed via email less than 55 seconds after the email questioning this again was received. Afterwards I had to contact 3 offices and speak to 3 different employees and wait 38 minutes before they would allow my representative access. Each employee I spoke with refused to contact the RM to re confirm this and purposefully delayed and told us "it wasn't their problem". In accordance to the signed agreement instant and immediate access was to be granted. Over 30% of the time we had was purposefully taken. As for the feces. There were excessive bird feces on our mattress that had to be thrown away including feathers. Pictures included. And while spices were stored FOOD was not. There are over a dozen reports of animal feces issues reported online and this is a HEALTH hazard that needs to be addressed. Health issues go way beyond customer service problems and should not be ignored 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response, first off I knew EXACTLY where the condensation line was for this unit as it was run right into my kitchen sink ALL summer. Impossible to miss, but that is exactly what they did obviously. There was no agreement that I would remove the handler in the kitchen ceiling myself. The term "replace" indicates that the old is being removed. I have since had that done myself. I texted Mr. Branch on 10/2/17 and offered to pay what he was out in paying for the units and materials. I never received a response to how much he spent so I could reimburse him for his out of pocket costs. Instead I received yet another bill for the entire job. Now that cold weather has come, I have to have blankets to sit in my living room and wear shorts with no blankets in my bedroom. This was not a problem before. The bedroom is many degrees warmer than anywhere else. I am willing pay him his actual out of pocket costs. That is all I am willing to pay. To act like the burnt up meter box is not due to their actions is ludicrous. It was NOT a coincidence as he tries to contend.
[redacted]

Dear [redacted],   I want to apologize for the delay in refunding the $22. I have just spoken with the regional manager and we are issuing a check for you today 12/1/2016. The check will mail out today. I am sorry that this did not get expedited back in October, as was our intent. Please feel free to email me directly at [email protected] should you not receive a check within the next few days. Sincerely, [redacted] Marketing Manager

As you already know, Dr. [redacted] submitted the above-referenced complaint with the Revdex.com on September 8, 2015 regarding her rental of a self-storage unit at the Price Self Storage facility located at [redacted] (the “Facility”). We have received and reviewed your correspondence, dated August 16, 2016, detailing supplemental information provided by Dr. [redacted] as to her complaint.To clarify, Price Self Storage (“PSS”) does not provide or sell insurance. Typically, self-storage agreements require occupants to assume all risk of loss or damage to their stored property. Ideally, occupants will insure themselves against any such loss or damage.In PSS’s experience however, occupants rarely obtain insurance coverage. As a result, when property gets damaged due to some unforeseeable circumstance, occupants often look to the storage facility for remedies. While storage agreements are usually explicitly clear that the occupant, and not the facility, is responsible for damage, the entire process can nonetheless result in an unhappy customer.To avoid this situation, PSS implemented a protection plan whereby PSS agrees to be responsible for certain, common causes that may result in property damage or loss (for example, theft, vandalism, etc.). In exchange for this assumption of responsibility, PSS charges a slightly higher rental rate. Again, this is merely an agreement between PSS and its occupants. The occupant is not provided a separate insurance policy.The flood that occurred at the Facility and affected Dr. [redacted]’s property was an exceedingly rare occurrence, and not one of the risks that PSS agreed to assume per its written agreement with Dr. [redacted]. Again, the PSS protection plan only covers certain common and specific circumstances. PSS is not responsible for the loss in this instance.PSS has provided Dr. [redacted] with correspondence explaining the parties’ respective obligations, with reference to specific provisions in her storage agreement. Attached to this letter is a copy for your reference, which we hope provides some additional explanation.While we regret that Dr. [redacted]’s property was damaged, PSS cannot assume any and all risk of loss for its occupants’ property. Doing so would be antithetical to the entire concept of “self-storage,” whereby facilities exercise neither custody nor control over stored property.We hope that this additional information resolves this complaint. Of course, if you have any questions or concerns, please do not hesitate to contact me.[redacted] VP of Finance & Operations

Dear [redacted], My name is [redacted], I’m the marketing manager for Price Self Storage. As I stated in a response to your post on Yelp, we absolutely do not ever increase a tenant’s rent amount without notification. Additionally, we follow the lien laws governing the self storage industry in the State of...

California, including the timing of late fees, lien fees, notifications, and the auction process. As stated in section L & N of your signed lease agreement. I have been in contact with the facility manager and regional manager regarding your account. The documentation in the account shows a history of delinquency and repeated attempts to accommodate you in the past, including accepting a partial payment and pulling your account from auction several months ago which resulted in a reset on the timeline for application of lien laws. In our attempts to work with you, we went above and beyond our policy. Fast forward to your continued failure to pay rent on time per the lease agreement you signed, and your unit was coming up for auction again. When you signed the lease, you agreed to make payment in exchange for a storage space. We could have continued with the lien process and auctioned your unit. But, our regional manager gave you yet another chance by offering you the pay and vacate agreement so that we could regain the unit in our inventory and offer it to another person needing storage who is willing to uphold the lease agreement and pay the rent on time. The staff acted appropriately and within our rights by requiring the agreed upon partial payment be made before allowing your representative access to the unit. The strict time limits were put in place since it was the day of auction. If you were not to comply, the company was obligated to continue with the lien sale. After reviewing your correspondence with the regional manager, she may have delayed the access process for your sake and due diligence. When you showed concern about the security of your belongings in your overlocked rented unit, she explained to you the lien process so that you were fully aware of your liability in having another person other than yourself, the primary account holder, enter the unit and vacate the contents. The time restrictions were for you, the “Occupant”. Your representative had finished vacating the unit with plenty of time to load up his van, at our facility, which he didn’t leave until 11:44AM (PST) to be exact. We have video footage to confirm. This is technically in violation of the agreement you signed. But again, as another courtesy, our staff did not stop him from finishing. The property undergoes regular pest control service. And, storing food is strictly prohibited as stated in Section 4 of the agreement that you signed and again very clearly stated in the Rules and Regulations portion, item # 13, that you signed. Evidence of food storage was found in your vacated unit, specifically popcorn kernels. (See attached photos.) Because you violated the rules by storing food, and potentially attracting the “rat & mice” causing the damage you are claiming to your belongings, this cannot be submitted under our Protection Plan. We encourage tenants to carry home owner’s or renter’s insurance that extends to coverage for their belongings while in storage.  It is for these reasons that we cannot continue to set aside our policies to make any further accommodations nor provide any refund to you.  There was no evidence of bullying, as the settlement agreement offered was in your favor to have your unit removed from the lien sale, so that you could have your personal belongings that you had stored. A lesser amount was also negotiated in the agreement than what was originally owed. The fee’s associated with your rental charges are in compliance with the State of California Lien Laws.  As of 5/3/17 the balance owed on the account was $810.00. That includes 4 months of rent, plus fees. We accepted $425.00 on 5/4/17. Your settlement agreement stated that the remaining balance would be sent to collection, a total of $385.00. As a last courtesy we are willing to adjust the remaining balance owed to reflect only the 4 days of rent, as a pro-rate, rather than the full 30 days of rent. That would bring your remaining balance due of $247.24, instead of the $385.00, which will be sent to collections if not paid to the store in verifiable funds, by Thursday, 5/18/17 at 5:00PM (PST).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I complained once..I even had the marketing manager contact them..with surprise.. no response. They have emailed me but they are trying to charge damn near $800.. how did it even get up to that insane amount. I just want my stuff and my children's stuff back. They keep threatening to auction it regardless of me asking for payment plans and or to vacate same day. I am very worried about my things and I'm not sure what to do at this point. Please help.I am not satisfied because I have communicated via email numerous times and gave proof of them going unanswered, your " regional manager didn't even try and work with me as I begged for a lower payment or payment plan and was told I couldn'tdo that after that there. Was no communication.." Regards,[redacted]

Regarding this complaint, I have talked to both employees that spoke to her. The customer called complaining about not getting any water to the washer in her basement, and the office scheduler tried to walk her through checking the shut off valves to make sure they were on and the customer said she...

could not budge the handles, so we sent a technician out to check it out for her. When he arrived, she did not answer the door but then found out that she left the basement door unlocked for us.  This all happened when the cold spell hit so the first thing he noticed was the broken window pane in the door.  He checked the pipes and found they were frozen and then the customer came downstairs.  The plumber was saying “well, the first thing that needs to be done is the window repaired to keep the pipes from freezing” and he said the customer then left mad upstairs and never came back down. He stayed there for a while and he never saw her again.  He even waited in the driveway for about 10 minutes.  He knew that if he thawed the pipes they would just freeze again.  She had even told us she had another plumber in there the week before and he said he could find nothing wrong with it, but she still didn’t have any water to the washer. I’m not sure where the $67.00 came from because we have a $99.00 first hour charge for the 1st hour, regardless of how long we are there (Which is the only price we would have quoted), We did leave without doing any work and I will be happy to void her bill.  Sincerely,   [redacted] Wm. Branch & Son, Inc 1442 Hugh Avenue Louisville, KY  40213 ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached documents. The repairs that have to be done due to this incident are already in excess of $2200.00. Additionally, the HVAC bill from another  company clearly indicates that the air intake is being pulled from the cellar only which will cause dirt and debris to be pulled into the combustion compartment, which indicates how poorly the installed the unit is. I offered to pay what the company is out in materials, for the job, but I never rec'd prices on what Mr. Branch's company paid for the units and materials. Also, now that it has become cold enough to use the furnace, one room stays a good 5 degrees or more warmer than the rest of the rooms. The A/C air handler and condensation pump and line were NOT removed at all. I had to also have that done myself. The company is indicating there was a prior electrical problem prior to them cutting the line. That is simply not true. The electrical issues began when they cut the line, not before.
Regards,
[redacted]