HR Cream

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information: tryhrcream.com. According to our records, we did not receive any contact from Ms Campbell until 10/2/2016 to which lead to the additional charges as specified within our terms. However, we understood that this was unsatisfactory and provided a refund for the latest two charges. As of right now, the account has been flagged with multiple disputes. The credit card company will determine the legitimacy of the claim and will provide refunds as they deem substantiated and necessary. In addition, any and all results from this decision would be final.If you have any further questions or concerns, please feel free to contact us at 877-498-0225 or [email protected].

To whom it may concernAccording to the complaint, Ms. [redacted] stated that she attempted to reach us at 877-252-0180, on 7/10/2016, however, A google search indicates that this number belongs to a company under the name Nexacell. Any cancellation requests made to Nexacell would not be valid for our...

product, as we are separate companies. As a company, we value our customer service which is why we provide our contact information at every facet to make it easy for each and every one of our customers. You can find our contact information on the product labeling, on the packing slip that is provided with every shipment, within the confirmation email once the order has been officially processed, and lastly on the credit card statement once the charge clears.It appears that Ms [redacted] was already issued a full refund on 7/21/2016, in the amount of $88.78. The funds should have already cleared within her account. Please let us know if you have any further questions or concerns.Sincerely,HR Cream

To whom it may concern,  Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 255);">Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: tryhrcream.comAs explained within the terms and conditions, A charge will incur for the original shipment after the trial period has expired in the amount of $88.78. However, our customer service representatives understood that Ms. Stalling's was not satisfied and thus issued a full refund in the amount of $88.78 as of 8/15/2016. The refund should have already posted within the account. If you have any further questions or concerns, please feel free to contact us at 877-498-0225 or [email protected],Customer Service

Scam alert!! When placing an order with another company (Inherent Beauty), I was automatically enrolled in this company. They make you think it's all one company until your credit card starts getting double-charged every month. When I called to inquire about the situation, the customer service rep was extremely rude and condescending trying to tell me that there was a box I didn't uncheck when I signed up for Inherent Beauty and that's why I was enrolled in this others company - HR Cream. She made a nasty comment about "that's how the internet works". What a shady, unprofessional employee working for this company - but hey, if the shoe fits. And the product isn't even good - greasy and pore clogging. Stay away from this trainwreck!!

Our company, HR strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.tryhrcream.comAccording to our records, Ms. [redacted] contacted our offices on 5/21/2016 which was the same day of when she enrolled into our trial program, and was issued a cancellation on the trial and the charge initial shipping charge was voided as requested. Although the product did manage to be shipped, there wouldn't be any additional charges since we have already placed a cancellation to the account. If you have any further questions or concerns, please feel free to contact us at 877-498-0225 or [email protected],Customer Service

To whom it may concern
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Our company, [Campaign Name] strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: tryhrcream.com
We feel for Ms. [redacted] concerns and have processed a refund in the amount of $88.78 as requested. In addition, the customer has already been taken off the recurring billing and there will no longer be billed. Please allow 3 to 5 business days for funds to reflect within the account.
If you have any further questions or concerns, please feel free to contact us at 877-498-0225 or [email protected].
Sincerely,
Customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I order the product on my phone through facebook. At no time did the transaction state that I would be charged 88.78$. When I called their customer service (which isn't even through the company) the woman on the phone was extremely rude and hung up on me.

To whom it may concern,
Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship...

program by marking the T&C check-boxes. Please see the following check-out page for more information: tryhrcream.com. According to our records, we did not receive any contact from Ms Campbell until 10/2/2016 to which lead to the additional charges as specified within our terms. However, we understood that this was unsatisfactory and provided a refund for the latest two charges. As of right now, the account has been flagged with multiple disputes. The credit card company will determine the legitimacy of the claim and will provide refunds as they deem substantiated and necessary. In addition, any and all results from this decision would be final.If you have any further questions or concerns, please feel free to contact us at 877-498-0225 or [email protected].