HU Logistics Reviews (%countItem)
HU Logistics Rating
Address: 605 Manitou Rd SE, Calgary, Alberta, Canada, T2G 4C2
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for HU Logistics
Add new contacts
Address: 605 Manitou Rd SE, Calgary, Alberta, Canada, T2G 4C2
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for HU Logistics
I have a problem with Hu Logistics (also called Huli Shipping). I have shipped my personal belongings (2015 Dodge Journey with 4 spare tires and 149 books) with them during a temporary move to Europe, from *** to ***, on January 31, 2020.
The company has overcharged me, has repeatedly misinformed me and is now trying to charge me for additional services never provided. They are blocking the release of my shipment at the destination until I pay the invoices.
The company offered 2 types of service:
1) Fast shipment (20' container), 1 vehicle per container, delivery within 1 month. $5,000
2) Slower shipment (40' container), 2 vehicles per container, delivery within 1.5-2 months. $3,800
I have selected option 1) and paid the company $5,000 for fast shipment in 20' container, $400 for the insurance. The company shipped my vehicle in 40' high cube container together with another vehicle instead, without informing me. There is a difference of $1,200 between services paid for and received. The vehicle arrived at the destination in *** on April 30, 2020, after 3 months, without the included tires and books, with no protocol from *** customs (they always include one if they remove items). The company claims the *** Customs at *** inspected the vehicle, removed the books and tires and are demanding their customs clearance in *** (but the Customs Office has no record of this taking place). The company is asking me to pay an additional US$2,068 for storage and US$920.09 for scanning and physical inspection, claiming the *** invoiced ***, presenting *** invoices. Yet Hu Logistics has personally instructed *** to create these invoices on April 27, 2020, via e-mail, without any explanation as to why these charges were being added. I have asked Hu Logistics to provide documentation from the *** Customs office but they were unable to. The company refused my proposal to resolve the situation by releasing my vehicle and included items, and refunding the $1,200.
Dear sirs,
Our answer is ***.
Thank you
Dear Sirs and Madams,Complaint: ***I am rejecting this response because:1. The business is refusing to refund $1,200 as a difference between services provided and paid for. I would never agree to receive a cheaper service than I have paid for without a refund. The business confirms that I have paid $5,000 for 1 month delivery in a 20' container (1 vehicle per container), but that they have shipped the vehicle in 40' container instead with another car and that the delivery took 3 months instead. I was first of all never informed about this change, and have never agreed to this change. If I agreed to such change, I would expect the business to keep a record of my written consent of accepting a cheaper service without requesting a refund. I have never given one. Regarding the delivery times and the effect of railroad blockades, out of the 3 months, the vehicle spent only 9 days travelling between *** and *** on the rail (February 3 to February 11, per *** container tracking from ***). Thus the delivery time still greatly exceeds the delivery time of 1 month I paid for when purchasing the 20' container delivery service, even considering the effect of the rail blockades.2. The business continues to block my vehicle at the destination, until I pay *** invoices, that *** confirmed were created per the business' direct instruction without any proper explanation as to why these were being added. The business claims that *** Customs at *** seized the included items (4 tires, 149 books) from the vehicle and that they invoiced directly ***. The *** Customs at *** and *** had no record of this. There was no protocol of the seizure inside the vehicle either, which is very unusual. The business has not been able to provide: a. The protocol of seized items from the vehicle by *** Customs at *** b. Invoice from *** Customs at *** that resulted in *** invoice *** of US$920.09 c. Invoice from *** Customs at *** that resulted in *** of invoice *** of US$2,0683. If these invoices were provided for the container containing 2 cars, I would expect to be asked to pay for one half of the cost only, since the container contained 2 cars, out of which only one was mine.Therefore my position persists. I am still demanding the $1,200 refund and the release of my vehicle and included items at the destination without any additional charges.I would also like to kindly ask the business to provide "Photos taken at the time of cargo stuffing" that prove that the business has shipped my items in the vehicle. *** is requesting it. According to the terms and conditions of my freight forwarding agreement with the company, I am responsible for dealing with the transporting agent (***) directly regarding any loss. I am trying to report the missing items from the vehicle and find out where they are currently, in a situation when the items are missing from the vehicle and there is no record of customs seizure of the items. Thank you very much for your helpSincerely
About the complaint.
I have forwarded all the documents to Mr. to prove to him that his belongings were confiscated by *** customs.The shipping line is still waiting for the customs protocol which will state what is required from Mr. in order to custom clear his belongings.We will supply the document as soon as we have it.Thank you
Complaint: ***
I am rejecting this response because:
1. Both the business and *** are until now unable to provide any document from *** customs proving that the inspection took place (protocol of removed items, *** Customs invoices to ***).
2. The 30 days to provide the protocol of removed items is up from April 30 still with no protocol in place
3. The *** Customs have no record of the inspection taking place
4. The business is unable to provide even photos of the cargo area to prove that they shipped the items with the vehicle
5. The business sent me additional invoices with 2% daily interest (***) further escalating this dispute
Without the requested invoices and protocol of removed items issued by the *** Customs that the business promised to provide I have to dispute all invoices from the business and insist on: 1) Immediate release of my 2015 Dodge Journey vehicle without any additional charges 2) Immediate release of my 4 tires and 149 books that I shipped in the vehicle without any additional charges, together with a piece of true information where they are right now 3) Immediate refund of CA$1,200 as a difference between services paid for and received 4) Payment of all expenses the business is generating by blocking my vehicle at *** - CA$830 as of today
Sincerely