Hudson Toyota

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I took my car in to have the front bumper fixed/replacedWhen the car was finally returned to me after being entrusted to Hudson Toyota and their contracted auto body repair shop I discovered my clean laundry, which had been left in the car, had been rifled through and a cell phone charger was missing stolen After complaining via a survey they sent, Hudson Toyota denied any wrong doing by their staff but quickly replaced the cell charger I have since discovered, an ash tray and air mattress (stored in the trunk) were also missing/stolen while the car was entrusted to Hudson Toyota for the bumper repair And now my car is also experiencing brake issues I suspect the items above may not have been the only things/parts missing since I dropped off my car for repair and entrusted to Hudson Toyota

Customer Relations contacted customer on 8/2/9:30am by phone and email to open lines of communicationAfter careful review with Service Director, [redacted] and Dealer Principal Dean Ci [redacted] , dealer reviewed fileDealer in the spirit of superior customer satisfaction will order door handles and resolve customer's complaintCustomer Relations is pending a response from customer to resolve at customer's earliest convenience CR left follow up message on cell [redacted] again on 8/10/4:14pmUpon inspection of vehicle 7/2/ [redacted] customer states car is hard to start when cold, early in the morning, after car has been warmed up, car will start normallyTech confirmed hard to start condition, found fuel system ok, ignition system checking ok, charging system ok, found coolant temperature sensor has intermittent open causing signal to ECU resulting in hard start conditionTechnician recommends to replace coolant temperature sensor customer declined at this time $plus taxDealer is willing to offer 10% off bill, customer is responsible for repair not covered under warranty Ms [redacted] My name is Cynthia C***, Customer Relations Manager for Hudson ToyotaI would like an opportunity to speak with you at your earliest convenience to discuss your most recent visit to our Service department on 7/5/with your Toyota Camry ending in vin [redacted] I have spoken with our Dealer Principal regarding matter at hand and Team Hudson would like to rectify your concernI can be reached at [redacted] in the office until 4:30pm today and will resume in the office tomorrow at 10:30amI look forward to hearing back from youI attempted to reach you by phone as well on the contact number provided of [redacted] Best Regards Cynthia C [redacted] Customer Relations Manager Hudson Toyota [redacted]

Customer came to Hudson Toyota to initially trade in her Yaris and purchase a Toyota Camry pending Lender approvalReference Deal# [redacted] Customer # [redacted] Customer provided a down payment of $Unfortunately loan was declined through Toyota Financial Services, dealer attempted to restructure deal to make deal possible, however at this time Hudson Toyota was not able to sell [redacted] a vehicleCynthia C***, Customer Relations Manager contacted [redacted] regarding her dissatisfaction upon complaint through Revdex.com 3/17/2:pm after speaking with her extensively providing details of her overall experience, CRM (Customer Relations Manager) apologized for her overall experience and advised [redacted] her complaint would be properly escalated and her refund of $(initial) deposit of $ [redacted] would be researched and refunded within 3-business days [redacted] admits to scratching vehicle and was not aware damages to vehicle would be so highAs goodwill gesture, CRM authorized to advance one month payment of $to [redacted] in the spirit of superior customer satisfaction and understand each transaction is unique that at this time her deal was not financially possibleWe look forward to continuing doing business with [redacted] in our service department and in the future in our sales department [redacted] picked up check of $check# [redacted] issued by Hudson Toyota for her one month payment towards Yaris and her refund was processed pending to reflect her account proof provided via email on 3/20/12:02pmCustomer was very happy with turnaround and experience, she even expressed her satisfaction through social media on YelpCustomer Relations provided her contact information moving forward for guest to personally contact if she needed anything in the future regarding her auto care needsCustomer picked up check personally and shook hands with CRM on 3/20/5:45pmCustomer left Hudson Toyota, problem resolved

I've had such a bad experience with the people of hudson toyota, completely disappointed with them and their service department is terribleMy car has been there for almost two months already, I didn't even get a loaner car until after weeks of my car being in their shop (thanks rudy the service department manager for taking your time)Since my car does not work anymore they tried to get me into a newer car that I couldn't afford they always said they will call me, that they will get me in to a car that I could afford and they haven't done soWhen my car broke down I was near paul miller toyota, they checked my engine and told me the reason why my car broke down was because it didn't have any oil which I found weird because I had taken my car to hudson toyota to get an oil change almost a month before my car broke downThen after my car is moved to hudson toyota they tell me my car had an upper engine problem and that it does have oilAt this point I don't know who to believe because theres two different problems my engine just had and that makes me believe that someone in the service department didn't do or is not doing a great job with their costumers carThe other concern of mine is that they had told me different problems even though I made reports of oil issues before they didn't type what I told them what the problem was they just type what ever they feel like and how it relates to what your telling them, so people be aware when you go for a service or to report a problem about your carLast but not least, I feel like I'm being screwed over by the the manager of the used car department also the managers of the finance department which had me go in multiple times in there and every time they tell me something is about to be done there is always a problem for them to why it can't be done and they had me waiting countless hours and one time they left and made joseph tell me that nothing could be doneThanks to joseph you've been great most of this time but I'm really disappointed things went this wayI wouldn't recommend anyone to use the service department and also be very careful buying any car from there you don't want to go trough all the things I've been trough for the past month and a half is a really frustrating situation and a total waste of my timeHorrible service, horrible experience, horrible managers

I am rejecting this response because:Date Sent: 10/5/9:52:PMI wonder by law, even as they (Toyota dealer Hudson) said they were aware that I had not allowed an in trade, what is my responsibility in this case? as far as I understand, it is a trade in an exchange, and I have no interest in exchange and not buy another car! As my ex husband arrives at Hudson Toyota Dealer on and go out with a new car Rav and with plates of Rav in hand? The Delaler Hudson Toyota did not even call meOnly I learned of the transaction, once completed, because my ex husband texted me to get the platesThat's right? On Thursday 24/personally went on the Toyota Dealer Hudson, and Mr [redacted] apparently nervous, yelling at me after I presented my divorce certificate, we no agreement because apart from lying, he wanted me to sign blank papers I'm not stupid! after more than three hours at Hudson Toyota Dealer, I got copies of the papers they wanted me to sign to get my lawyer, he guided me to seek help at the Revdex.comThere are many errors in this transaction and so far no one took responsibility, for example, tomorrow 10/have to pay insurance for a car that Toyota Dealer Hudson have possession since the day What I want is that whoever is guilty should be punished and that my credit is not affected, since any such transaction has been made without my permission

I want the Dealer Hudson Toyota proves to me that I was under negotiation and that later I refused to negotiateOn 9/I was at Hudson Toyota Dealer? And the plates? I want proof that Toyota Dealer Hudson handed me the plates in my hands on 09/22, Because I do have possession of the plates since the day 09/in the night (the day 22/to 24/day have hours) who would be responsible if something bad happened?

The General Manager [redacted] reviewed the case again and has agree to rase the total reimbursement to $ Please contact the customer relations manager [redacted] to make the arrangements

Complaint: ***
I am rejecting this response because:
When I left my vehicle at Hudson Toyota on January 2, 2013, the "damage" to my vehicle consisted of a small dent on the roof and a cracked windshield It was otherwise in pristine condition When I picked up my vehicle on January 14, 2013, additional damage was present and the work that was done was atrocious Since I NEVER had a negative experience with Hudson Toyota (as a customer of over years), I returned an additional times (detailed history is attached from Nov15, through Sept10, 2013), because there was a continued promise that my vehicle would be properly repaired; however each time I left my vehicle, there was additional damageI finally obtained a quote (totaling $1827.35) from an independent auto body shop for the major problems with my vehicle (repair of window moldings, rocker panels, and driver's side door and handle, full detail for residues and stain) and after many phone calls, emails, etc., I met with Mr*** (Hudson Toyota General Manager) on July 15, He "inspected" my vehicle, stated he did not feel the repairs (listed on the quote I presented him) would "add any value to the vehicle" and initially offered me $I explained how ALL the damage to my vehicle was the direct effect of it being under the care of Hudson Toyota a total of times for "repairs" and he increased his offer to $ I asked if it would be possible to settle on $which would barely cover the cost of the rocker panel repairs (which I believed to be the most noticeable damage) He presented me with an offer of $700, which I acknowledged by email, pending my signature of a releaseSince that time, the window molding on the driver's side door (which was replaced by Hudson Toyota) has started to chip This was, obviously, not part of the discussion I had with Mr*** when we met.
Additionally, I have obtained a "basic" quote (please see attached) from another Toyota dealership to repair the problems with my vehicle's remote start This quote lists an after-market remote start w/ installation is $299; a Toyota remote start w/ installation is $559; a fee of $to do a full diagnostic of vehicle (since they did not install the part); a $removal fee (which I added during my conversation with the service representative).
As a result, I am asking the initial $offer be reconsidered to $to include repairs to the window moldings and $for the replacement of the defective remote start that was installed by Hudson ToyotaI would like to state that these amounts WILL NOT cover the entire costs of repairs to my vehicle, but I believe they are a fair value given the circumstances
Regards,
*** ***

Mr*** has been servicing his car with us since 10/21/2010. In going through his histoty the first time he complained about his front suspension was 07/31/@ 36,miles. I can supply his completed history. Since it was out of warranty we had to contact Toyota Motor Sales
for goodwill authorizaiton. They Toyota advised we could offer him goodwill only on the parts and the customer would be responsible for the labor. He also had a recall that was unrelated to the struts that needed to be replaced. The customer came in 08/13/and replaced the struts, Toyota took care of the parts and we decided to absorb the labor. The car is complete

Customer Relations contacted customer on 8/2/9:30am by phone and email to open lines of communicationAfter careful review with Service Director, *** *** and Dealer Principal Dean
Ci***, dealer reviewed fileDealer in the spirit of superior customer satisfaction will order door handles and resolve customer's complaintCustomer Relations is pending a response from customer to resolve at customer's earliest convenience. CR left follow up message on cell *** again on 8/10/4:14pmUpon inspection of vehicle 7/2/** *** customer states car is hard to start when cold, early in the morning, after car has been warmed up, car will start normallyTech confirmed hard to start condition, found fuel system ok, ignition system checking ok, charging system ok, found coolant temperature sensor has intermittent open causing signal to ECU resulting in hard start conditionTechnician recommends to replace coolant temperature sensor customer declined at this time $plus taxDealer is willing to offer 10% off bill, customer is responsible for repair not covered under warranty
Ms*** ***
My name is Cynthia C***, Customer Relations Manager for Hudson ToyotaI would like an opportunity to speak with you at your earliest convenience to discuss your most recent visit to our Service department on 7/5/with your Toyota Camry ending in vin ***I have spoken with our Dealer Principal regarding matter at hand and Team Hudson would like to rectify your concernI can be reached at *** in the office until 4:30pm today and will resume in the office tomorrow at 10:30amI look forward to hearing back from youI attempted to reach you by phone as well on the contact number provided of ***
Best Regards
Cynthia C***
Customer Relations Manager
Hudson Toyota
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Tell us why here..Customer Ms*** *** is primary Owner for 2011 Toyota RavCo-Buyer of vehicle attempted to trade in vehicle at Hudson ToyotaOnce Hudson Toyota was aware of situation without consent of Ms***, Customer Relations made contact with owner advised
customer on Friday evening left message on voicemail vehicle will be ready for pick up as early as Saturday morning for retreivalCustomer agreed to pick up vehicle from dealership on 9/29/evening up to 9pm, did not show. Customer states she does not have possession of plates and plates are in possession of Co-Buyer. Customer Relations spoke to customer with General Sales Manager along with Translator present on 9/30/4:30pm by phone advised Ms*** in order to grant her request of paying off vehicle, she would need to come to the dealership to sign documents authorizing Hudson Toyota to trade in vehicle as Owner relieving her of financial obligationGeneral Sales Manager offered genuine help and assistance to work with client as Hudson Toyota would like to help her with her requestFinance Manager *** *** will contact Co-Buyer who initially brought vehicle to the property of Hudson Toyota to remove vehicle from the premisisMs*** no longer wishes to trade in vehicle with Hudson Toyota, dealer agrees and aheres to customer's request

Customer Relations Manager of Hudson Toyota Contacted customer on left message on answering machine, no response, followed by another phone up called on was able to reach Mr*** *** at *** between 3-3:30pmHudson Toyota invited customer to come back
at convenient time for him, to have vehicle reinspected at which customer wanted time to think it overWe want to rebuild relationship with customer, offered to have customer ride with shop foreman to discuss areas of concern with vehicle next service visit and offered service credit in the amount of services paid approved by service manager $to be used on next service visit

Tell us why here..Customer Ms*** *** is primary Owner for 2011 Toyota RavCo-Buyer of vehicle attempted to trade in vehicle at Hudson ToyotaOnce Hudson Toyota was aware of situation without consent of Ms***, Customer Relations made contact with owner advised customer on
Friday evening left message on voicemail vehicle will be ready for pick up as early as Saturday morning for retreivalCustomer agreed to pick up vehicle from dealership on 9/29/evening up to 9pm, did not show. Customer states she does not have possession of plates and plates are in possession of Co-Buyer. Customer Relations spoke to customer with General Sales Manager along with Translator present on 9/30/4:30pm by phone advised Ms*** in order to grant her request of paying off vehicle, she would need to come to the dealership to sign documents authorizing Hudson Toyota to trade in vehicle as Owner relieving her of financial obligationGeneral Sales Manager offered genuine help and assistance to work with client as Hudson Toyota would like to help her with her requestFinance Manager *** *** will contact Co-Buyer who initially brought vehicle to the property of Hudson Toyota to remove vehicle from the premisisMs*** no longer wishes to trade in vehicle with Hudson Toyota, dealer agrees and aheres to customer's request

*** *** came in and purchased another car on09/30/with all of the equipment he wanted for the same car payment hecurrently hadHe did not have to give us additional moniesThe dealershiptook a lost to assure the customers happiness

Tell us why here...( Buyer )*** *** and (Co-Buyer) *** *** werein agreement to trade in Toyota Ravvehicle *** *** laterrefused to trade in vehicle. Dealer willoffer one last attempt to trade in vehicle to assist Ms*** ***pending lender approval within hours notification from Ms*** ***.Dealership has informed Ms*** to pick up vehicle from Hudson Toyotaand/or have vehicle flatbed to her residence Dealership has exhausted efforts in workingwith *** as she has declined all offers made by dealerCustomer haspossession of plates.ere

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The General Manager *** *** of Team Hudson has agreed to pay for her experienceThe vehicle is commercially acceptable
inspected by the General Manager of Hudson. We have also agreed to remove the remote starter and refund her monies that she paidIt appears that she did not pay extra so I will provide total settlement and she will need to sign a release Hudson Toyota will also provide trunk liner part only that she can have installed some place elseHudson Toyota feels it is the best interest of both party's to have services done elsewhere

The General Manager [redacted] of Team Hudson has agreed to pay 700 for her experience. The vehicle is commercially acceptable inspected by the General Manager of Hudson.  We have also agreed to remove the remote starter and refund her monies that she paid. It appears that she did...

not pay extra so I will provide 1000 total settlement and she will need to sign a release.  Hudson Toyota will also provide trunk liner part only that she can have installed some place else. Hudson Toyota  feels it is the best interest of both party's to have services done elsewhere

Customer Relations Manager of Hudson Toyota Contacted customer on 12.5.14 left message on answering machine, no response, followed by another phone up called on 12.19.14 was able to reach Mr. [redacted] at [redacted] between 3-3:30pmHudson Toyota invited customer to come back at...

convenient time for him, to have vehicle reinspected at which customer wanted time to think it over. We want to rebuild relationship with customer, offered to have customer ride with shop foreman to discuss areas of concern with vehicle next service visit and offered service credit in the amount of services paid approved by service manager $457.77 to be used on next service visit.