Hudson Toyota

I am rejecting this response because:Date Sent: 10/5/2015 9:52:38 PMI wonder by law, even as they (Toyota dealer Hudson) said they were aware that I had not allowed an in trade, what is my responsibility in this case? as far as I understand, it is a trade in an exchange, and I have no interest in exchange and not buy another car! As my ex husband arrives at Hudson Toyota Dealer on 09.22 and go out with a new car Rav 4 2015 and with plates of Rav 4 2011 in hand? The Delaler Hudson Toyota did not even call me. Only I learned of the transaction, once completed, because my ex husband texted me to get the plates. That's right? On Thursday 24/9 personally went on the Toyota Dealer Hudson, and Mr. [redacted] apparently nervous, yelling at me after I presented my divorce certificate, we no agreement because apart from lying, he wanted me to sign blank papers . I'm not stupid! after more than three hours at Hudson Toyota Dealer, I got copies of the papers they wanted me to sign to get my lawyer, he guided me to seek help at the Revdex.com. There are many errors in this transaction and so far no one took responsibility, for example, tomorrow 10/06 have to pay insurance for a car that Toyota Dealer Hudson have possession since the day 9.22. What I want is that whoever is guilty should be punished and that my credit is not affected, since any such transaction has been made without my permission.

I am rejecting this response because:
Date Sent: 10/5/2015 9:52:38 PMI wonder by law, even as they (Toyota dealer Hudson) said they were aware that I had not allowed an in trade, what is my responsibility in this case? as far as I understand, it is a trade in an exchange, and I have no interest in exchange and not buy another car! As my ex husband arrives at Hudson Toyota Dealer on 09.22 and go out with a new car Rav 4 2015 and with plates of Rav 4 2011 in hand? The Delaler Hudson Toyota did not even call me. Only I learned of the transaction, once completed, because my ex husband texted me to get the plates. That's right? On Thursday 24/9 personally went on the Toyota Dealer Hudson, and Mr. [redacted] apparently nervous, yelling at me after I presented my divorce certificate, we no agreement because apart from lying, he wanted me to sign blank papers . I'm not stupid! after more than three hours at Hudson Toyota Dealer, I got copies of the papers they wanted me to sign to get my lawyer, he guided me to seek help at the Revdex.com. There are many errors in this transaction and so far no one took responsibility, for example, tomorrow 10/06 have to pay insurance for a car that Toyota Dealer Hudson have possession since the day 9.22. What I want is that whoever is guilty should be punished and that my credit is not affected, since any such transaction has been made without my permission.

I've had such a bad experience with the people of hudson toyota, completely disappointed with them and their service department is terrible. My car has been there for almost two months already, I didn't even get a loaner car until after 3 weeks of my car being in their shop (thanks rudy the service department manager for taking your time). Since my car does not work anymore they tried to get me into a newer car that I couldn't afford they always said they will call me, that they will get me in to a car that I could afford and they haven't done so.
When my car broke down I was near paul miller toyota, they checked my engine and told me the reason why my car broke down was because it didn't have any oil which I found weird because I had taken my car to hudson toyota to get an oil change almost a month before my car broke down. Then after my car is moved to hudson toyota they tell me my car had an upper engine problem and that it does have oil.
At this point I don't know who to believe because theres two different problems my engine just had and that makes me believe that someone in the service department didn't do or is not doing a great job with their costumers car. The other concern of mine is that they had told me different problems even though I made reports of oil issues before they didn't type what I told them what the problem was they just type what ever they feel like and how it relates to what your telling them, so people be aware when you go for a service or to report a problem about your car.
Last but not least, I feel like I'm being screwed over by the the manager of the used car department also the managers of the finance department which had me go in multiple times in there and every time they tell me something is about to be done there is always a problem for them to why it can't be done and they had me waiting countless hours and one time they left and made joseph tell me that nothing could be done. Thanks to joseph you've been great most of this time but I'm really disappointed things went this way.
I wouldn't recommend anyone to use the service department and also be very careful buying any car from there you don't want to go trough all the things I've been trough for the past month and a half is a really frustrating situation and a total waste of my time. Horrible service, horrible experience, horrible managers.

Mrs[redacted] purchased an "as is" 2000 Nissan Maxima from us on 05/01/2014.  We have signed documents from her acknowledging the car was purchased as is without a warranty.  We will give her the option of trading in the car and purchasing another car; however, in order for her to go in...

a car inclusive of a warranty she would have to purchase a more expensive vehicle.  She would have to consider a down payment. She can contact Tom Rivers directly if interested

Please disregard previous bad feed back in Toyota dealer. We work things out and very happy with the outcome. Thank you Revdex.com for helping us to resolve the problem Just a recap.....We went for oil change August 22, 2017 (Tuesday) but no action taken within 2 hours of waiting. Yes indeed, we left in Toyota 440 dealer very disappointed and swear not coming back ever. Well it turns out, we are wrong and we will definitely come back because the manager (Cynthia C[redacted]) sincerely apologize and promised that they will change their system. They will appointed someone to make sure each customer needs will be addressed. We the customer, want fair treatment, valued our time and quality service.The dealer go beyond over and above in making effort to overcome our frustration. Toyota dealer even came to our house (August 23, 2017) to pick our car for OIL CHANGE and gave us a loaner car. Then, return our car in full service the following day (August 24, 2017) deliver it in our house. I never seen this kind of gesture, it is very extra ordinary treatment.In addition, Cynthia C[redacted] and her assistant came over in our house today (August 30, 2017) personally apologized and hand over Toyota gift bag as a sign of sincere apology. We will definitely recommended you to our friends and family, hoping that 440 dealer will continue to grow professionally and good moral.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The General Manager [redacted] reviewed the case again and has agree to rase the total reimbursement to $1535.00.  Please contact the customer relations manager [redacted] to make the arrangements.

I took my car in to have the front bumper fixed/replaced. When the car was finally returned to me after being entrusted to Hudson Toyota and their contracted auto body repair shop I discovered my clean laundry, which had been left in the car, had been rifled through and a cell phone charger was missing stolen. After complaining via a survey they sent, Hudson Toyota denied any wrong doing by their staff but quickly replaced the cell charger. I have since discovered, an ash tray and air mattress (stored in the trunk) were also missing/stolen while the car was entrusted to Hudson Toyota for the bumper repair. And now my car is also experiencing brake issues. I suspect the items above may not have been the only things/parts missing since I dropped off my car for repair and entrusted to Hudson Toyota.

Customer Relations contacted customer on 8/2/16 9:30am by phone and email to open lines of communication. After careful review with Service Director, [redacted] and Dealer Principal Dean Ci[redacted], dealer reviewed file. Dealer in the spirit of superior customer satisfaction will order door...

handles and resolve customer's complaint. Customer Relations is pending a response from customer to resolve at customer's earliest convenience.  CR left follow up message on cell [redacted] again on 8/10/16 4:14pm. Upon inspection of vehicle 7/2/16 [redacted] customer states car is hard to start when cold, early in the morning, after car has been warmed up, car will start normally. Tech confirmed hard to start condition, found fuel system ok, ignition system checking ok, charging system ok, found coolant temperature sensor has intermittent open causing false signal to ECU resulting in hard start condition. Technician recommends to replace coolant temperature sensor customer declined at this time $310.00 plus tax. Dealer is willing to offer 10% off bill, customer is responsible for repair not covered under warranty.  Ms. [redacted]                 My name is Cynthia C[redacted], Customer Relations Manager for Hudson Toyota. I would like an opportunity to speak with you at your earliest convenience to discuss your most recent visit to our Service department on 7/5/16 with your 1992 Toyota Camry ending in vin  [redacted]. I have spoken with our Dealer Principal regarding matter at hand and Team Hudson would like to rectify your concern. I can be reached at [redacted] in the office until 4:30pm today and will resume in the office tomorrow at 10:30am. I look forward to hearing back from you. I attempted to reach you by phone as well on the contact number provided of [redacted]   Best Regards   Cynthia C[redacted] Customer Relations Manager Hudson Toyota [redacted]

General Manager has spoken with guest immaediately after finding out of incident on 8/23/17 approximately 2:32pm spoke with [redacted] and apologized for her experience in service on Tuesday at 5pm appointment. I had reached out to customer as well and coordinated a...

courtesy delivery of pick up of her vehicle to her home & provided a rental vehicle and performed necessary repair, kept in communication with her via company phone, extended personal accommodation to make up for poor experience she experienced at our dealership and falling short on expecations. Customer was contacted on 8/24/17 at 2:05pm to inform her repairs were completed, emailed her a receipt and also notified her via text to coordinate delivery back to her home before end of day at a convenient time for her. Hudson truly apologizes for any inconvenience this caused her and her husband on Tuesday evening, this was not intentional. We sincerely hope [redacted] would accept our sincerest apologies and hopeful we can earn your business in the future. Thank you for giving us this opportunity in working directly with Hudson Toyota’s Customer Relations Manager, Cynthia C[redacted] in resolving this situation.  Please know we take your feedback seriously and we are actively working on making improvements in our service drive to improve the guest experience. Customer was happy and thanked CRM for all her efforts. CRM extended Toyota gift bag will extend courtesy drop off Tuesday of Aug29 as customer states availability to meet in person.

Customer came to Hudson Toyota to initially trade in her Yaris and purchase a 2017 Toyota Camry pending Lender approval. Reference Deal# [redacted] Customer # [redacted] Customer provided a down payment of $4500.00. Unfortunately loan was declined through Toyota Financial Services, dealer attempted to...

restructure deal to make deal possible, however at this time Hudson Toyota was not able to sell [redacted] a vehicle. Cynthia C[redacted], Customer Relations Manager contacted [redacted] regarding her dissatisfaction upon complaint through Revdex.com 3/17/17 2:02 pm after speaking with her extensively providing details of her overall experience, CRM (Customer Relations Manager) apologized for her overall experience and advised [redacted] her complaint would be properly escalated and her refund of $4500.00 (initial) deposit of $4500. 00 [redacted] would be researched and refunded within 3-5 business days. [redacted] admits to scratching vehicle and was not aware damages to vehicle would be so high. As goodwill gesture, CRM authorized to advance one month payment of $290.68 to [redacted] in the spirit of superior customer satisfaction and understand each transaction is unique that at this time her deal was not financially possible. We look forward to continuing doing business with [redacted] in our service department and in the future in our sales department. [redacted] picked up check of $290.68 check# [redacted]  issued by Hudson Toyota for her one month payment towards Yaris and her refund was processed pending to reflect her account proof provided via email on 3/20/17 12:02pm. Customer was very happy with turnaround and experience, she even expressed her satisfaction through social media on Yelp. Customer Relations provided her contact information moving forward for guest to personally contact if she needed anything in the future regarding her auto care needs. Customer picked up check personally and shook hands with CRM on 3/20/17 5:45pm. Customer left Hudson Toyota, problem resolved.

The customer purchased a car from us on 01/16/2014.  All items that were purchased were clearly outlined on the contract.  Additionally the customer signed and initialed a menu, which outlines the items purchased.  I believe there was a misunderstanding in terms of cancellation. ...

The gap policy is like an insurance policy that can be cancelled and the refunded amount would go back to the back towards the principle.  The Lojack is definitely different as it is an installation required.  The customer came in two days later on 01/18/2014 to have the Lojack installed.  We could have cancelled prior to that.  He came to us after the installation and asked for it to be removed.    The customer returned again on 01/24/2014 and we supplied him with an addition** alarm remote.  In good faith we will give him an addition** key and offer him $250.00 towards the Lojack; however, we are not able to remove the system and refund.  If he approves this offer than please call me directly so that I can personally make the arrangements at [redacted] or via email [redacted]

I want the Dealer Hudson Toyota proves to me that I was under negotiation and that later I refused to negotiate. On 9/22 I was at Hudson Toyota Dealer? And the plates? I want proof that Toyota Dealer Hudson handed me the plates in my hands on 09/22, Because I do have possession of the plates since the day 09/24 in  the night (the day 22/09 to 24/09 day have 48 hours) who would be responsible if something bad happened?

We contacted the customer immediately and provided the additional key owed to him

Review: Brought my toyota SUV for tune up maintenance last Nov 7 2014. I had no issue with my SUV. When time for picking up my SUV, the service guy said that it won't start. After some time waiting, I got my SUV running. The following day, my SUV won't start. I called the toyota service guy. He said that I can bring the SUV back but cannot be checked that day. I was upset I had no car to use. I checked under the car hood and found greasy rag, the air filter compartment was not properly placed and found a tube disconnected. I called my mechanic friend and gave me instruction how to start the SUV and it worked. I filled up the survey and gave them very poor rating which prompted the customer service to give me a call and offer me a free detail instead of fixing my SUV

Now, I have to live with this problem everyday.Desired Settlement: I regretted bringing my SUV that day. I prefer to have my SUV fix and brought to same running condition as before but I am afraid that they will bring more damages again. If they cannot do a better job in fixing this, I will ask for full refund of $457.77

Business

Response:

Customer Relations Manager of Hudson Toyota Contacted customer on 12.5.14 left message on answering machine, no response, followed by another phone up called on 12.19.14 was able to reach Mr. [redacted] at [redacted] between 3-3:30pmHudson Toyota invited customer to come back at convenient time for him, to have vehicle reinspected at which customer wanted time to think it over. We want to rebuild relationship with customer, offered to have customer ride with shop foreman to discuss areas of concern with vehicle next service visit and offered service credit in the amount of services paid approved by service manager $457.77 to be used on next service visit.

Review: I believe my father was a victim of a spot delivery scam by Hudson Toyota. He went to purchase a vehicle and was "approved" for a 2010 Toyota Corolla. HE drove the vehicle out of the parking lot the same day but was lather called to submit more paperwork and to bring a cosigner because he did not qualify for the loan by himself. The dealership overcharged him for the car and offered an interest rate of 19.9% and made him purchase an unneeded protection plan for $2,500. The big problem is that my father does not speak nor write English and he did not understand the terms that the salesperson was presenting to him and was basically tricked into signing a contract that he did not agree not understand, an even though the dealership has salespeople who are bilingual (in Spanish) no one offered real and honest information about the deal he was getting into.. When I went to cosign for him they told me that they would lower the payments but they do not allow me to negotiate the sales price of the car and do not want to eliminate the extra and optional $2,500 protection plan saying that even though it clearly says OPTIONAL they claimed that the finance company would require to have it to approve the loan. This dealership, (salesperson and manager) are basically imposing the terms at their convenience and are not allowing us to negotiate for the price of the car. The loan has still not been approved and they still let my father drive the car even though we offered to leave it back at the dealership.

Since this loan has not been approved yet we should have given the car to begin with. If they do not approve the loan we'd like to return the car and get our $1,000 down payment back.Desired Settlement: I want to have this situation resolved. It's been 3 weeks since they let my father drive off the car even though his loan was not approved. The sales price must be renegotiated and the optional protection plan should be eliminated since it is not needed. If that does not happen we want to return the car and get our money back.

Business

Response:

The customer and his son came in. We lowered the selling price by $2400.00 as a result the payment went down $50.00 per month. We also lowered the term of the loan from 72 months to 60 months. Everyone is happy , as he told me he was going to close this case

Review: Unethical business tactics. They are aware the bank will not agree to the terms of their contract and yet they still want more money down which I do not have to give or a co signer which I also do not have. So I'm asking for my money back along with my leased vehicle and this isn't being honored.Desired Settlement: I would like my leased vehicle returned and along with my down payment. A week later they tell me the contract can't be honored with and they can't return my vehicle because they bought it out by Nissan but no bank has closed on the contract. So this is lies and they are trying to find a way to make it stick making me sick with a rental. No returned call.

Review: I purchased a car from this dealership they failed to do a 10 point safety check as promised prior tp purchase of car for 3 weeks. When they finally did the check they told me that they found over $2000 in things that needed to be fixed regarding the safety of the vehicle. They said that they refused to fix any of it or offer some kind of compromise where they pay a portion and I pay the rest. This car is being financed and they are trying to say it is as is. How could this be possible on a financed vehicle. At the time of sale the dealer and its representatives knew that I needed the car for the transportation of my 3 small children and they still sold me this car with no remorse.Desired Settlement: I would like the vehical to be replaced/ exchanged even possibly be repaired.

Business

Response:

Mrs[redacted] purchased an "as is" 2000 Nissan Maxima from us on 05/01/2014. We have signed documents from her acknowledging the car was purchased as is without a warranty. We will give her the option of trading in the car and purchasing another car; however, in order for her to go in a car inclusive of a warranty she would have to purchase a more expensive vehicle. She would have to consider a down payment. She can contact Tom Rivers directly if interested

Review: I have 2010 Toyota Rav 4. I have an issue with my car eversince. Everytime I bring my cr for service I complain about how the performance of the vehicle in the road. Whenever the road is bumpy it hits very hard. Like there's no spring in the car. All the time I complaint but they said I dont have to worry because we checked and nothing is wrong. So I still continue to drive. But still goes the same problem. Tell them and said nothing to worry rav 4's are like that. So, I brought back my rav 4 because there's a recall about suspension so I thought that's the problem that they need to fix. I dropped off my car to service. After few hours they told me that there's something wrong about the car that needs to be fix so its a suspension but in the front which I always complaint about. They told me to pay to get it fixed. Which I get mad because ever since that's the problem I complaint about to them and telling me before that there's no problem. Why? Because now my car is out of warranty. Before there was a problem they said everything is ok. They want money they fool people. I will not complain if I knew this problem exist only now. I will pay it promptly and no complain But this was my problem ever since.Desired Settlement: They have to replace the damage of my car without me paying it. Because ever since that's the problem of the car which they told me before no problem but there is. They waited till my warranty is off so they can make money

Business

Response:

Mr. [redacted] has been servicing his car with us since 10/21/2010. In going through his histoty the first time he complained about his front suspension was 07/31/2014 @ 36,619 miles. I can supply his completed history. Since it was out of warranty we had to contact Toyota Motor Sales for goodwill authorizaiton. They Toyota advised we could offer him goodwill only on the parts and the customer would be responsible for the labor. He also had a recall that was unrelated to the struts that needed to be replaced. The customer came in 08/13/2014 and replaced the struts, Toyota took care of the parts and we decided to absorb the labor. The car is complete

Review: My ex husband tried to make a trade in our car without my presence and dealer Hudson Toyota held the car and returned the plates. This is possible if the car is in my name? Now the delaler want me to pick up the car back. I do not know what to do ! Thanks.

I hope your contact for more details and help .Desired Settlement: I want to take this car in my name and do not want to lose my credit .

Business

Response:

Tell us why here..Customer Ms. [redacted] is primary Owner for 2011 Toyota Rav4. Co-Buyer of vehicle attempted to trade in vehicle at Hudson Toyota. Once Hudson Toyota was aware of situation without consent of Ms. [redacted], Customer Relations made contact with owner advised customer on Friday evening left message on voicemail vehicle will be ready for pick up as early as Saturday morning for retreival. Customer agreed to pick up vehicle from dealership on 9/29/15 evening up to 9pm, did not show. Customer states she does not have possession of plates and plates are in possession of Co-Buyer. Customer Relations spoke to customer with General Sales Manager along with Translator present on 9/30/15 4:30pm by phone advised Ms. [redacted] in order to grant her request of paying off vehicle, she would need to come to the dealership to sign documents authorizing Hudson Toyota to trade in vehicle as Owner relieving her of financial obligation. General Sales Manager offered genuine help and assistance to work with client as Hudson Toyota would like to help her with her request. Finance Manager [redacted] will contact Co-Buyer who initially brought vehicle to the property of Hudson Toyota to remove vehicle from the premisis. Ms. [redacted] no longer wishes to trade in vehicle with Hudson Toyota, dealer agrees and aheres to customer's request.

Consumer

Response:

I am rejecting this response because:

Date Sent: 10/5/2015 9:52:38 PMI wonder by law, even as they (Toyota dealer Hudson) said they were aware that I had not allowed an in trade, what is my responsibility in this case? as far as I understand, it is a trade in an exchange, and I have no interest in exchange and not buy another car! As my ex husband arrives at Hudson Toyota Dealer on 09.22 and go out with a new car Rav 4 2015 and with plates of Rav 4 2011 in hand? The Delaler Hudson Toyota did not even call me. Only I learned of the transaction, once completed, because my ex husband texted me to get the plates. That's right? On Thursday 24/9 personally went on the Toyota Dealer Hudson, and Mr. [redacted] apparently nervous, yelling at me after I presented my divorce certificate, we no agreement because apart from lying, he wanted me to sign blank papers . I'm not stupid! after more than three hours at Hudson Toyota Dealer, I got copies of the papers they wanted me to sign to get my lawyer, he guided me to seek help at the Revdex.com. There are many errors in this transaction and so far no one took responsibility, for example, tomorrow 10/06 have to pay insurance for a car that Toyota Dealer Hudson have possession since the day 9.22. What I want is that whoever is guilty should be punished and that my credit is not affected, since any such transaction has been made without my permission.

Business

Response:

Tell us why here...( Buyer )[redacted] and (Co-Buyer) [redacted] werein agreement to trade in 2011 Toyota Rav4 vehicle . [redacted] laterrefused to trade in vehicle. Dealer willoffer one last attempt to trade in vehicle to assist Ms. [redacted]pending lender approval within 24 hours notification from Ms. [redacted].Dealership has informed Ms. [redacted] to pick up vehicle from Hudson Toyotaand/or have vehicle flatbed to her residence. Dealership has exhausted efforts in workingwith [redacted] as she has declined all offers made by dealer. Customer haspossession of plates.ere...

Consumer

Response:

I want the Dealer Hudson Toyota proves to me that I was under negotiation and that later I refused to negotiate. On 9/22 I was at Hudson Toyota Dealer? And the plates? I want proof that Toyota Dealer Hudson handed me the plates in my hands on 09/22, Because I do have possession of the plates since the day 09/24 in the night (the day 22/09 to 24/09 day have 48 hours) who would be responsible if something bad happened?