Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am still disappointed with the business's inability to complete the job that was contracted forMaybe this resolution will change some of their business practices for the positiveRegards, [redacted]
Revdex.com in Upstate New York Bryant Woods South Amherst, NY Re: Revdex.com Complaint # [redacted] Dear [redacted] We have spoken to this customer and it is our understanding that the customer has agreed to retract this complaint as it was originally filed as a result of a misunderstandingThe customer had informed us of their decision to cancel their contract within their day right of rescission Our accounting department was in the process of refunding the customer’s deposit when the customer issued the complaint The full refund was processed on March 28, Once we received the complaint from the Revdex.com, we contacted the customer and informed them that we had already been in process of issuing the refund and there was no issue As a result, the customer agreed to retract the complaint Sincerely, [redacted] ***
April 7, justify;"> Dear Mr& MrsGorell Customer; I am writing to clarify the situation with the Gorell Windows going into receivership and the position the acquiring company, Soft-Lite, has taken on its product warranty moving forward As you know, the assets of Gorell Windows have been purchased by Soft-Lite Windows Moving forward, Soft-Lite has decided to not continue warranty support on Gorell’s previously sold products Because this deal was legally structured as an asset purchase, it is our understanding that Soft-Lite has no obligation to honor the warranty by Gorell We have been in contact with Soft-Lite to attempt to change this position but so far have been unsuccessful New Gorell products purchased from Huff ‘N Puff carried a manufacturer’s warranty, backed solely by Gorell A copy of this Gorell warranty was provided to every Huff ‘N Puff customer who had Gorell products installed In addition, Huff ‘N Puff provided a one year warranty on the installation Any service costs incurred past the one year installation warranty are the responsibility of the homeowner Under conditions Gorell would provide a replacement product that meets its warranty conditions and Huff ‘N Puff would install the product at a service fee, currently $per hour As a result of this unfortunate incident, previous customers of the Gorell product will have to pay for products needed for service which fortunately are still available To assist our customers through this difficult process, Huff ‘N Puff has agreed to absorb costs that would normally be billable as a gesture of good faith, as explained below For a period of one year, Huff ‘N Puff will pass through the Gorell invoice cost to our customers at no markup, absorbing handling and transportation costs from our office to our customers’ locations For a period of one year, Huff ‘N Puff will not charge service fees to Gorell customers in need of warranty service Considering our service rate of $79/hour + tax, a typical service taking 1-hours for men, the loss for Huff ‘N Puff ranges from $to over $500, per incident We are not happy about this loss but believe it is the right thing to do in this matter and share in the expense In an attempt to be responsive through the situation caused by Gorell we have obtained the name of a Gorell representative that can be contacted to discuss the situation furtherThe person is [redacted] , Soft-Lite Regional Sales ManagerHe can be contacted directly at [redacted] We sincerely apologize for any inconvenience and added expense this may cause you We are deeply hurt and upset by this situation which will continue to cost Huff ‘N Puff frustration, time and money If there is a silver lining, it is that Gorell products are still available Typically in bankruptcy cases, production of replacement parts ceases, which is a much more dire situation for customersIf you have questions or would like to order parts, please call [redacted] e at [redacted] He can get you a quote on replacement parts and arrange free installation for you Sincerely, Fred F*, General Manager
Revdex.com in Upstate New York Bryant Woods South Amherst, NY Re: Revdex.com Complaint [redacted] Dear [redacted] We have reached a mutual understanding with Ms [redacted] regarding the situation with her heating cablesWe mutually agreed that if any other issues arise, Ms [redacted] will contact Huff 'N Puff this fall and we will gladly address her issues at that timeIf you have any questions, please do not hesitate to contact us Sincerely, [redacted] ***
Yes we have called the window manufactureApparently [redacted] was bought by another company, so they will not honor the warranty even though they still make the same windows Thank [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below1.
2. We
were told and verbally promised by Huff n Puff’s sales rep Pat that this is
life-time warranty, and Huff n Puff would take on all repairs (replacements and
installation) free of charge. We would
not have purchased the windows from Huff n Puff otherwise. Had Huff n Puff, as the “middle party”, not included
the warranty in the sale, we would have purchased from a competitor at a lower
priceWe chose to purchase from Huff n Puff, despite the expensive price tag,
because we placed our trust in their replacement and repair promises3. The
defects observed in some of the windows may be related to shoddy installation
work on the part of Huff n’ Puff rather than actual defects in the Gorell
product. We have noticed rainwater
seeping in from the edge of the window and causing the accumulation of
brown-tinged condensation and streaking.
If the issues with the glass result from poor installation, Huff n’ Puff
should take ownership of their inability to install windows properly. It is unfair to the customer that Huff n’
Puff neglected to send a service rep to my house to investigate the issue and
evaluate the actual source of the problemIt appears the company is choosing to ignore the
possibility of poor installation work and passing the responsibility to an unknown
company which we are now left to deal with
4. I
have reviewed the Revdex.com records concerning Huff n PuffMany customers complained
about similar problems and felt swindled by this company’s unfair practices
It is unconscionable that Huff n Puff’s irresponsible attitude has hung so many
customers out to dryGiven all these indignant customers, it surprising that a
petition has not been drawn nor a class action suit been initiatedWe are far from
satisfied with this resultWhat is the next recommended course of action? We are seeking recourse and searching for help. Regards,*** **
We received the complaint dated 11/03/ We go to great lengths to communicate the terms of our agreements with our customers which is why, in addition to explaining our agreements, we put them in writing As a result, we complete over jobs per year without issue. Please see the attached agreement between Ms*** and our company dated 9/18/ The agreement clearly shows the Total Investment amount and below it, the required deposit of $873, which Ms*** is indicating she did not authorize Ms*** accepted the agreement by signing her name in two places at the bottom of the agreement In an effort to make a point that we did in fact review the agreement with her thoroughly, please see the agreement where Ms*** initialed her name in additional portions of the agreementBased on the above, the clarity of the agreement and Ms***’s multiple signatures indicating her acceptance we believe we have been very up front about the deposit amount and all of the terms of our agreement with Ms***.
Thank you
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
We have reviewed this complaint and are in the process of working out a resolution with the customer. Once we received the
complaint from the Revdex.com, we contacted the customer and took immediate action to resolve the issueWe sincerely apologize for any
inconvenience this may have caused and will do our best to make sure *** *** is satisfied with the resolution.
Sincerely,
*** ***
General Manager
Huff 'Puff
11/16/15To: Revdex.com
Please see below in response to your questions:
- To date, Ms*** has not allowed us to complete her project We are ready, willing and able to complete the project, per our agreement, at the agreed upon price - The financing company is Synchrony Bank The information whited out from the contract was Ms***’s account number We did this for privacy reasons- Regarding the activation fee, please see the attached Synchrony Bank sales slip signed by Ms*** at the time the contract was signed Please note the account and merchant numbers have been whited out for privacy You will see Mr*** initialed and signed the document Her signature is located at the bottom of the agreement, directly below the statement which discloses the $activation fee
TO:
Revdex.com
Re:
Complaint ID: ***; Customer: *** ***
class="MsoNormal" "margin-left:.5in;text-align:justify">We acknowledge the customer’s concerns and have taken continual steps to
resolve the issue the customer reported. Despite multiple visits to the
customer’s home, we have been unable to re-create the issue which has made it
difficult to diagnose and correct. Multiple installation teams and a
manager have inspected the system and everything appears to be installed
correctly. There is nothing apparent on the gutter system that would
indicate a leak
Regarding the customer’s claim that the window is leaking, we did not
install this customer’s window so we can not speak to the quality of the
installation.
Although we believe there is nothing wrong with the existing gutter and
installation, we would like to help this customer resolve this. In the
interest of customer satisfaction, we will offer to remove the existing section
of gutter and re-install the gutter in that area at no additional charge to the
customer
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY 14228
Re: Revdex.com Complaint ***
Dear ***
We have reached a mutual understanding with Ms*** regarding the situation with her heating cablesWe mutually agreed that if any other issues arise, Ms*** will contact Huff 'N Puff this fall and we will gladly address her issues at that time. If you have any questions, please do not hesitate to contact us
Sincerely,
*** ***
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
We have spoken to this customer and it is our understanding that the customer has agreed to retract this complaint
as it was originally filed as a result of a misunderstandingThe customer had informed us of their decision to cancel their contract within their day right of rescission. Our accounting department was in the process of refunding the customer’s deposit when the customer issued the complaint. The full refund was processed on March 28, 2014. Once we received the complaint from the Revdex.com, we contacted the customer and informed them that we had already been in process of issuing the refund and there was no issue. As a result, the customer agreed to retract the complaint
Sincerely,
*** ***
Hello ***, As a final Note I wanted to let you know that an installer came this morning and has repaired the window, we were relieved, the process took about minutes and all is wellI would like to thank Huff and Puff for fixing the defective windowMost of all I would like to Thank the Revdex.com (Revdex.com) and you for your time and effort for which, if not for you I fear nothing would have been doneI don't know about the average person, but I cannot afford to spend over $4,for windows to have them not warrantedAt my age, these were supposed to be the last windows that I would have installed in this houseIt is not a bad thing to want to be treated fairlyAgain, Thank you so muchIf there is anything else that I need to to please let me know
*** ** ***
*** *** ***
*** ** ***
*** ***
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** *** Huff n Puff DID send their people back outThey shimmed the window to level and added insulationSadly, they were not told to enclose the wall, but stated that they would have replaced the sheetrock, had they been told to do so! I went out and purchased sheetrock to enclose the wall myselfOnly when I went to install it, did I realize the the warped header they installed would prevent the molding from fittingChris called a couple of days later to follow up, as they had received my complaint to youAs before, he was professional and stated that they only want me to be happy I responded that, I now understand that I was expecting to much, in hoping that the job (at least the inside) would have been completedI continued that the salesman had never stated that I would need to complete the job myself and that none of their ads show walls left openI finished by telling Chris that I honestly can not see at this point how they can make me happy as I am disappointed beyond repairHad I any clue of what to expect initially, I would have saved several thousand dollars and done it myself, or hired someone elseIn short, I am unsure of what action we will take going forwardIt will certainly involve the parent company at the leastFurther, I can assure you that everyone I speak to for years to come will have no doubt about my experience with this firmHad they simply returned, and seen the job through to completion this would never have become an issueUnfortunately, I do not know how at this point, they can put the toothpaste back in the tube
June 25,
Revdex.com in Upstate New York
Bryant Woods
South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
We have reviewed this complaint and are in the process of working out a resolution with the customer. Once we received the complaint from the Revdex.com, we contacted the customer and took immediate action to resolve the issueWe sincerely apologize for any inconvenience this may have caused and will do our best to make sure *** *** is satisfied with the resolution.
Sincerely,
*** ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*
I paid to have *** *** *** to be installed they WERE NOT> The window is not leakingThe rain is coming in behind the gutterThe company is not telling the truth
Yes we have called the window manufactureApparently *** was bought by another company, so they will not honor the warranty even though they still make the same windows Thank *** ***
I am sending this in response to your notification received October 1, regarding the above file numberWe
have been in touch with the consumer and are in the process of working toward a
resolution with
her. If you have any
questions please contact me at *** Thank you, *** *** GM Huff N Puff
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I
am still disappointed with the business's inability to complete the job that was contracted forMaybe this resolution will change some of their business practices for the positiveRegards, *** ***
Daniel took advantage of my Widowed Grandmother He told her $for a new front door and frameThen when she wasn't sure she wanted it done told her he'd drop the price $only if she cut a check that day, because tomorrow he'll raise the price to $He targets elderly women to scare them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am still disappointed with the business's inability to complete the job that was contracted forMaybe this resolution will change some of their business practices for the positiveRegards, [redacted]
Revdex.com in Upstate New York Bryant Woods South Amherst, NY Re: Revdex.com Complaint # [redacted] Dear [redacted] We have spoken to this customer and it is our understanding that the customer has agreed to retract this complaint as it was originally filed as a result of a misunderstandingThe customer had informed us of their decision to cancel their contract within their day right of rescission Our accounting department was in the process of refunding the customer’s deposit when the customer issued the complaint The full refund was processed on March 28, Once we received the complaint from the Revdex.com, we contacted the customer and informed them that we had already been in process of issuing the refund and there was no issue As a result, the customer agreed to retract the complaint Sincerely, [redacted] ***
April 7, justify;"> Dear Mr& MrsGorell Customer; I am writing to clarify the situation with the Gorell Windows going into receivership and the position the acquiring company, Soft-Lite, has taken on its product warranty moving forward As you know, the assets of Gorell Windows have been purchased by Soft-Lite Windows Moving forward, Soft-Lite has decided to not continue warranty support on Gorell’s previously sold products Because this deal was legally structured as an asset purchase, it is our understanding that Soft-Lite has no obligation to honor the warranty by Gorell We have been in contact with Soft-Lite to attempt to change this position but so far have been unsuccessful New Gorell products purchased from Huff ‘N Puff carried a manufacturer’s warranty, backed solely by Gorell A copy of this Gorell warranty was provided to every Huff ‘N Puff customer who had Gorell products installed In addition, Huff ‘N Puff provided a one year warranty on the installation Any service costs incurred past the one year installation warranty are the responsibility of the homeowner Under conditions Gorell would provide a replacement product that meets its warranty conditions and Huff ‘N Puff would install the product at a service fee, currently $per hour As a result of this unfortunate incident, previous customers of the Gorell product will have to pay for products needed for service which fortunately are still available To assist our customers through this difficult process, Huff ‘N Puff has agreed to absorb costs that would normally be billable as a gesture of good faith, as explained below For a period of one year, Huff ‘N Puff will pass through the Gorell invoice cost to our customers at no markup, absorbing handling and transportation costs from our office to our customers’ locations For a period of one year, Huff ‘N Puff will not charge service fees to Gorell customers in need of warranty service Considering our service rate of $79/hour + tax, a typical service taking 1-hours for men, the loss for Huff ‘N Puff ranges from $to over $500, per incident We are not happy about this loss but believe it is the right thing to do in this matter and share in the expense In an attempt to be responsive through the situation caused by Gorell we have obtained the name of a Gorell representative that can be contacted to discuss the situation furtherThe person is [redacted] , Soft-Lite Regional Sales ManagerHe can be contacted directly at [redacted] We sincerely apologize for any inconvenience and added expense this may cause you We are deeply hurt and upset by this situation which will continue to cost Huff ‘N Puff frustration, time and money If there is a silver lining, it is that Gorell products are still available Typically in bankruptcy cases, production of replacement parts ceases, which is a much more dire situation for customersIf you have questions or would like to order parts, please call [redacted] e at [redacted] He can get you a quote on replacement parts and arrange free installation for you Sincerely, Fred F
*, General Manager
Revdex.com in Upstate New York Bryant Woods South Amherst, NY Re: Revdex.com Complaint [redacted] Dear [redacted] We have reached a mutual understanding with Ms [redacted] regarding the situation with her heating cablesWe mutually agreed that if any other issues arise, Ms [redacted] will contact Huff 'N Puff this fall and we will gladly address her issues at that timeIf you have any questions, please do not hesitate to contact us Sincerely, [redacted] ***
Yes we have called the window manufactureApparently [redacted] was bought by another company, so they will not honor the warranty even though they still make the same windows Thank [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below1.
2. We
were told and verbally promised by Huff n Puff’s sales rep Pat that this is
life-time warranty, and Huff n Puff would take on all repairs (replacements and
installation) free of charge. We would
not have purchased the windows from Huff n Puff otherwise. Had Huff n Puff, as the “middle party”, not included
the warranty in the sale, we would have purchased from a competitor at a lower
priceWe chose to purchase from Huff n Puff, despite the expensive price tag,
because we placed our trust in their replacement and repair promises3. The
defects observed in some of the windows may be related to shoddy installation
work on the part of Huff n’ Puff rather than actual defects in the Gorell
product. We have noticed rainwater
seeping in from the edge of the window and causing the accumulation of
brown-tinged condensation and streaking.
If the issues with the glass result from poor installation, Huff n’ Puff
should take ownership of their inability to install windows properly. It is unfair to the customer that Huff n’
Puff neglected to send a service rep to my house to investigate the issue and
evaluate the actual source of the problemIt appears the company is choosing to ignore the
possibility of poor installation work and passing the responsibility to an unknown
company which we are now left to deal with
4. I
have reviewed the Revdex.com records concerning Huff n PuffMany customers complained
about similar problems and felt swindled by this company’s unfair practices
It is unconscionable that Huff n Puff’s irresponsible attitude has hung so many
customers out to dryGiven all these indignant customers, it surprising that a
petition has not been drawn nor a class action suit been initiatedWe are far from
satisfied with this resultWhat is the next recommended course of action? We are seeking recourse and searching for help. Regards,*** **
We received the complaint dated 11/03/ We go to great lengths to communicate the terms of our agreements with our customers which is why, in addition to explaining our agreements, we put them in writing As a result, we complete over jobs per year without issue. Please see the attached agreement between Ms*** and our company dated 9/18/ The agreement clearly shows the Total Investment amount and below it, the required deposit of $873, which Ms*** is indicating she did not authorize Ms*** accepted the agreement by signing her name in two places at the bottom of the agreement In an effort to make a point that we did in fact review the agreement with her thoroughly, please see the agreement where Ms*** initialed her name in additional portions of the agreementBased on the above, the clarity of the agreement and Ms***’s multiple signatures indicating her acceptance we believe we have been very up front about the deposit amount and all of the terms of our agreement with Ms***.
Thank you
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
We have reviewed this complaint and are in the process of working out a resolution with the customer. Once we received the
complaint from the Revdex.com, we contacted the customer and took immediate action to resolve the issueWe sincerely apologize for any
inconvenience this may have caused and will do our best to make sure *** *** is satisfied with the resolution.
Sincerely,
*** ***
General Manager
Huff 'Puff
11/16/15To: Revdex.com
Please see below in response to your questions:
- To date, Ms*** has not allowed us to complete her project We are ready, willing and able to complete the project, per our agreement, at the agreed upon price - The financing company is Synchrony Bank The information whited out from the contract was Ms***’s account number We did this for privacy reasons- Regarding the activation fee, please see the attached Synchrony Bank sales slip signed by Ms*** at the time the contract was signed Please note the account and merchant numbers have been whited out for privacy You will see Mr*** initialed and signed the document Her signature is located at the bottom of the agreement, directly below the statement which discloses the $activation fee
TO:
Revdex.com
Re:
Complaint ID: ***; Customer: *** ***
class="MsoNormal" "margin-left:.5in;text-align:justify">We acknowledge the customer’s concerns and have taken continual steps to
resolve the issue the customer reported. Despite multiple visits to the
customer’s home, we have been unable to re-create the issue which has made it
difficult to diagnose and correct. Multiple installation teams and a
manager have inspected the system and everything appears to be installed
correctly. There is nothing apparent on the gutter system that would
indicate a leak
Regarding the customer’s claim that the window is leaking, we did not
install this customer’s window so we can not speak to the quality of the
installation.
Although we believe there is nothing wrong with the existing gutter and
installation, we would like to help this customer resolve this. In the
interest of customer satisfaction, we will offer to remove the existing section
of gutter and re-install the gutter in that area at no additional charge to the
customer
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY 14228
Re: Revdex.com Complaint ***
Dear ***
We have reached a mutual understanding with Ms*** regarding the situation with her heating cablesWe mutually agreed that if any other issues arise, Ms*** will contact Huff 'N Puff this fall and we will gladly address her issues at that time. If you have any questions, please do not hesitate to contact us
Sincerely,
*** ***
Revdex.com in Upstate New York
Bryant Woods South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
We have spoken to this customer and it is our understanding that the customer has agreed to retract this complaint
as it was originally filed as a result of a misunderstandingThe customer had informed us of their decision to cancel their contract within their day right of rescission. Our accounting department was in the process of refunding the customer’s deposit when the customer issued the complaint. The full refund was processed on March 28, 2014. Once we received the complaint from the Revdex.com, we contacted the customer and informed them that we had already been in process of issuing the refund and there was no issue. As a result, the customer agreed to retract the complaint
Sincerely,
*** ***
Hello ***, As a final Note I wanted to let you know that an installer came this morning and has repaired the window, we were relieved, the process took about minutes and all is wellI would like to thank Huff and Puff for fixing the defective windowMost of all I would like to Thank the Revdex.com (Revdex.com) and you for your time and effort for which, if not for you I fear nothing would have been doneI don't know about the average person, but I cannot afford to spend over $4,for windows to have them not warrantedAt my age, these were supposed to be the last windows that I would have installed in this houseIt is not a bad thing to want to be treated fairlyAgain, Thank you so muchIf there is anything else that I need to to please let me know
*** ** ***
*** *** ***
*** ** ***
*** ***
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** *** Huff n Puff DID send their people back outThey shimmed the window to level and added insulationSadly, they were not told to enclose the wall, but stated that they would have replaced the sheetrock, had they been told to do so! I went out and purchased sheetrock to enclose the wall myselfOnly when I went to install it, did I realize the the warped header they installed would prevent the molding from fittingChris called a couple of days later to follow up, as they had received my complaint to youAs before, he was professional and stated that they only want me to be happy I responded that, I now understand that I was expecting to much, in hoping that the job (at least the inside) would have been completedI continued that the salesman had never stated that I would need to complete the job myself and that none of their ads show walls left openI finished by telling Chris that I honestly can not see at this point how they can make me happy as I am disappointed beyond repairHad I any clue of what to expect initially, I would have saved several thousand dollars and done it myself, or hired someone elseIn short, I am unsure of what action we will take going forwardIt will certainly involve the parent company at the leastFurther, I can assure you that everyone I speak to for years to come will have no doubt about my experience with this firmHad they simply returned, and seen the job through to completion this would never have become an issueUnfortunately, I do not know how at this point, they can put the toothpaste back in the tube
June 25,
Revdex.com in Upstate New York
Bryant Woods
South
Amherst, NY
Re: Revdex.com Complaint #***
Dear ***
We have reviewed this complaint and are in the process of working out a resolution with the customer. Once we received the complaint from the Revdex.com, we contacted the customer and took immediate action to resolve the issueWe sincerely apologize for any inconvenience this may have caused and will do our best to make sure *** *** is satisfied with the resolution.
Sincerely,
*** ***
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*
I paid to have *** *** *** to be installed they WERE NOT> The window is not leakingThe rain is coming in behind the gutterThe company is not telling the truth
Yes we have called the window manufactureApparently *** was bought by another company, so they will not honor the warranty even though they still make the same windows Thank *** ***
I am sending this in response to your notification received October 1, regarding the above file numberWe
have been in touch with the consumer and are in the process of working toward a
resolution with
her. If you have any
questions please contact me at *** Thank you, *** *** GM Huff N Puff
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I
am still disappointed with the business's inability to complete the job that was contracted forMaybe this resolution will change some of their business practices for the positiveRegards, *** ***
Daniel took advantage of my Widowed Grandmother He told her $for a new front door and frameThen when she wasn't sure she wanted it done told her he'd drop the price $only if she cut a check that day, because tomorrow he'll raise the price to $He targets elderly women to scare them